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1522238

2024 年 IT 服務管理 (ITSM) 全球市場報告

IT Service Management (ITSM) Global Market Report 2024
出版日期: | 出版商: The Business Research Company | 英文 175 Pages | 商品交期: 2-10個工作天內

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簡介目錄

IT服務管理（ITSM）市場規模預計將在未來幾年快速成長，預計到2028年將成長至223.2億美元，複合年成長率為15.8%。預測期內的成長是由終端用戶產業擴大採用現代IT基礎設施、不斷增加的數位業務轉型計劃、對整合平台和IT 服務的需求不斷成長所推動的，這是由於對改進交付的需求不斷成長以及對IT 服務的依賴不斷增加。預測期內的主要趨勢包括人工智慧和自動化技術的整合、企業採用數商務策略、技術採用、從本地解決方案和服務遷移到基於雲端基礎的解決方案和服務，以及簡化 IT 服務管理 (ITSM) 流程。用於此目的的ITSM 軟體。

由於擴大採用雲端基礎的平台，IT 服務管理 (ITSM) 市場預計將成長。雲端平台也稱為雲端運算平台，透過網際網路提供各種運算服務。由於數位轉型、成本效率、安全性、整合和災難復原等優勢，採用率正在不斷成長。管理這些雲端平台、使 IT 服務與業務需求保持一致、確保服務品質和可用性、推動持續改進以及滿足安全性和合規性要求，有效的 IT 服務管理 (ITSM) 至關重要。例如，歐盟（EU）報告稱，2023年企業購買雲端運算服務的比例將比2021年增加4.2個百分點，這是雲端基礎的平台數量的增加推動ITSM市場的體現。

IT 服務管理 (ITSM) 市場的領先公司專注於創新解決方案，例如基於人工智慧的 IT 服務管理 (ITSM)，以提高效率和使用者體驗。基於人工智慧的 ITSM 解決方案徹底改變了傳統實踐，使組織能夠提供更快、主動和個人化的 IT 服務，同時實現營運績效並節省成本。例如，Spark 最近推出了 ServiceFlex，這是一種人工智慧主導的IT 服務管理 (ITSM) 解決方案，利用智慧技術和自動化來簡化 IT 營運並防止業務中斷，包括自動更新數位憑證。

目錄

第1章執行摘要

第2章 市場特點

第3章 市場趨勢與策略

第4章宏觀經濟情景

  • 高通膨對市場的影響
  • 烏克蘭與俄羅斯戰爭對市場的影響
  • COVID-19 對市場的影響

第5章世界市場規模與成長

  • 市場促進和限制因素
    • 市場促進因素
    • 市場限制因素
  • 2018-2023 年市場規模表現與成長
  • 市場規模預測與成長，2023-2028，2033F

第6章 市場細分

  • 全球 IT 服務管理 (ITSM) 市場：按組件分類的績效和預測，2018-2023、2023-2028F、2033F
  • 解決方案
  • 服務
  • 全球 IT 服務管理 (ITSM) 市場：按技術分類的績效和預測，2018-2023、2023-2028F、2033F
  • 績效管理
  • 配置管理
  • 網路管理
  • 資料庫管理系統
  • 其他
  • 全球 IT 服務管理 (ITSM) 市場：按部署分類的績效和預測，2018-2023、2023-2028F、2033F
  • 雲
  • 本地
  • 全球 IT 服務管理 (ITSM) 市場：按公司規模分類的績效和預測，2018-2023、2023-2028F、2033F
  • 中小企業
  • 主要企業
  • 全球 IT 服務管理 (ITSM) 市場：最終用戶的實際狀況和預測，2018-2023、2023-2028F、2033F
  • 銀行、金融服務和保險 (BFSI)
  • 製造業
  • 政府/教育
  • 資訊科技/通訊
  • 零售
  • 旅遊/酒店業
  • 衛生保健
  • 其他

第 7 章 區域/國家分析

  • 全球 IT 服務管理 (ITSM) 市場：按地區分類的績效和預測，2018-2023、2023-2028F、2033F
  • 全球 IT 服務管理 (ITSM) 市場：按國家/地區分類的績效和預測，2018-2023、2023-2028F、2033F

第8章亞太市場

第9章 中國市場

第10章 印度市場

第11章 日本市場

第12章 澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章 德國市場

第18章 法國市場

第19章 義大利市場

第20章 西班牙市場

第21章 東歐市場

第22章 俄羅斯市場

第23章 北美市場

第24章美國市場

第25章加拿大市場

第26章 南美洲市場

第27章 巴西市場

第28章 中東市場

第29章 非洲市場

第30章 競爭格局及公司概況

  • IT 服務管理 (ITSM) 市場：競爭格局
  • IT 服務管理 (ITSM) 市場：公司簡介
    • Microsoft Corporation
    • IBM Corporation
    • Broadcom Inc.
    • Hewlett Packard Enterprise Co.
    • ServiceNow Inc.

第31章 其他大型創新企業

  • Open Text Corporation
  • Atlassian Corporation Plc
  • Micro Focus International Plc
  • BMC Software Inc.
  • Epicor Software Corporation
  • ManageEngine
  • SolarWinds Worldwide LLC
  • Ivanti Inc.
  • Freshworks Inc.
  • ASG Technologies Group Inc.
  • TOPdesk Nederland BV
  • EasyVista Inc.
  • Matrix42 AG
  • Spiceworks Ziff Davis Inc
  • Axios Systems Plc

第32章競爭基準化分析

第 33 章. 競爭對手儀表板

第34章 重大併購

第35章前瞻性與潛力分析

第36章附錄

簡介目錄
Product Code: r18391

IT service management (ITSM) encompasses the practices, policies, and processes adopted by organizations to design, deliver, manage, and improve IT services for internal and external customers.

The main component types of IT service management (ITSM) include solutions and services. Solutions, broadly speaking, refer to methods or approaches for solving problems or addressing challenging situations. These solutions are enabled by various technologies such as performance management, configuration management, network management, database management systems, and others. These technologies can be deployed through both cloud-based and on-premise systems. They cater to various enterprise sizes, including small and medium enterprises as well as large enterprises, and are utilized by diverse end-users spanning industries such as banking, financial services, and insurance (BFSI), manufacturing, government and education, information technology and telecommunications, retail, travel and hospitality, healthcare, and others.

The IT service management market research report is one of a series of new reports from The Business Research Company that provides IT service management market statistics, including IT service management industry global market size, regional shares, competitors with an IT service management market share, detailed IT service management market segments, market trends and opportunities, and any further data you may need to thrive in the IT service management industry. This IT service management research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The IT service management (ITSM) market size has grown rapidly in recent years. It will grow from $10.77 billion in 2023 to $12.43 billion in 2024 at a compound annual growth rate (CAGR) of 15.5%. The growth in the historic period can be attributed to several factors, including increased overall service quality, enhanced operational effectiveness, the growing complexity of IT infrastructure, heightened priority for compliance and security in IT operations, and increased expenditure to support cloud-based ITSM solutions.

The IT service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $22.32 billion in 2028 at a compound annual growth rate (CAGR) of 15.8%. The growth in the forecast period can be attributed to the rising adoption of updated IT infrastructure across end-user industries, increasing digital business transformation initiatives, a growing demand for unified platforms, an increasing need for improved IT service delivery, and the growing reliance of modern enterprises on IT systems. Major trends in the forecast period include the integration of AI and automation technologies, the adoption of digital business strategies by enterprises, technology adoption, the transition from on-premises to cloud-based solutions and services, and the adoption of ITSM software to streamline IT service management processes.

The IT service management market is poised for growth due to the increasing adoption of cloud-based platforms. Cloud platforms, also known as cloud computing platforms, provide various computing services over the internet and are being adopted more widely due to factors such as digital transformation, cost-effectiveness, security, integration, and disaster recovery benefits. Effective IT service management (ITSM) is essential for managing these cloud platforms, aligning IT services with business needs, ensuring service quality and availability, driving continual improvement, and addressing security and compliance requirements. For example, the European Union reported a 4.2 percentage point increase in businesses purchasing cloud computing services in 2023 compared to 2021, reflecting the growing adoption of cloud-based platforms driving the ITSM market.

Leading companies in the IT service management market are focusing on innovative solutions such as AI-based IT service management to enhance efficiency and user experience. AI-based ITSM solutions revolutionize traditional practices, allowing organizations to deliver faster, proactive, and personalized IT services while achieving operational excellence and cost savings. For instance, Spark recently launched ServiceFlex, an AI-driven IT service management solution that leverages smart technology and automation to streamline IT operations and prevent business disruptions, such as automating digital certificate renewals.

In May 2023, ServiceNow acquired G2K to integrate G2K's smart IoT technology into its Now Platform. This integration enables businesses to connect real-time data across physical spaces and utilize AI to derive actionable insights. G2K, a Germany-based company specializing in IT service management, brings valuable expertise to enhance ServiceNow's offerings.

Major companies operating in the IT service management (ITSM) market are Microsoft Corporation, IBM Corporation, Broadcom Inc., Hewlett Packard Enterprise Co., ServiceNow Inc., Open Text Corporation, Atlassian Corporation Plc, Micro Focus International Plc, BMC Software Inc., Epicor Software Corporation, ManageEngine, SolarWinds Worldwide LLC, Ivanti Inc., Freshworks Inc., ASG Technologies Group Inc., TOPdesk Nederland B.V., EasyVista Inc., Matrix42 AG, Spiceworks Ziff Davis Inc, Axios Systems Plc, SysAid Technologies Ltd, SunView Software Inc., InvGate Inc., Cherwell Software LLC, CA Technologies Inc.

North America was the largest region in the it service management (ITSM) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The IT service management (ITSM) also includes sales of asset management tools, configuration management tools, and service desk tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

IT Service Management (ITSM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on IT service management (ITSM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for IT service management (ITSM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The IT service management (ITSM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Component: Solution; Services
  • 2) By Technology: Performance Management; Configuration Management; Network Management; Database Management System; Other Technologies
  • 3) By Deployment: Cloud; On-Premise
  • 4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises
  • 5) By End-User: Banking, Financial Services, And Insurance (BFSI); Manufacturing; Government And Education; Information Technology And Telecommunication; Retail; Travel And Hospitality; Healthcare; Other End-Users
  • Companies Mentioned: Microsoft Corporation; IBM Corporation; Broadcom Inc.; Hewlett Packard Enterprise Co.; ServiceNow Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. IT Service Management (ITSM) Market Characteristics

3. IT Service Management (ITSM) Market Trends And Strategies

4. IT Service Management (ITSM) Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global IT Service Management (ITSM) Market Size and Growth

  • 5.1. Global IT Service Management (ITSM) Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global IT Service Management (ITSM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global IT Service Management (ITSM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. IT Service Management (ITSM) Market Segmentation

  • 6.1. Global IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solution
  • Services
  • 6.2. Global IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Performance Management
  • Configuration Management
  • Network Management
  • Database Management System
  • Other Technologies
  • 6.3. Global IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud
  • On-Premise
  • 6.4. Global IT Service Management (ITSM) Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Small And Medium Enterprises
  • Large Enterprises
  • 6.5. Global IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Manufacturing
  • Government And Education
  • Information Technology And Telecommunication
  • Retail
  • Travel And Hospitality
  • Healthcare
  • Other End-Users

7. IT Service Management (ITSM) Market Regional And Country Analysis

  • 7.1. Global IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific IT Service Management (ITSM) Market

  • 8.1. Asia-Pacific IT Service Management (ITSM) Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China IT Service Management (ITSM) Market

  • 9.1. China IT Service Management (ITSM) Market Overview
  • 9.2. China IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India IT Service Management (ITSM) Market

  • 10.1. India IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan IT Service Management (ITSM) Market

  • 11.1. Japan IT Service Management (ITSM) Market Overview
  • 11.2. Japan IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia IT Service Management (ITSM) Market

  • 12.1. Australia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia IT Service Management (ITSM) Market

  • 13.1. Indonesia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea IT Service Management (ITSM) Market

  • 14.1. South Korea IT Service Management (ITSM) Market Overview
  • 14.2. South Korea IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe IT Service Management (ITSM) Market

  • 15.1. Western Europe IT Service Management (ITSM) Market Overview
  • 15.2. Western Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK IT Service Management (ITSM) Market

  • 16.1. UK IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany IT Service Management (ITSM) Market

  • 17.1. Germany IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France IT Service Management (ITSM) Market

  • 18.1. France IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy IT Service Management (ITSM) Market

  • 19.1. Italy IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain IT Service Management (ITSM) Market

  • 20.1. Spain IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe IT Service Management (ITSM) Market

  • 21.1. Eastern Europe IT Service Management (ITSM) Market Overview
  • 21.2. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia IT Service Management (ITSM) Market

  • 22.1. Russia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America IT Service Management (ITSM) Market

  • 23.1. North America IT Service Management (ITSM) Market Overview
  • 23.2. North America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA IT Service Management (ITSM) Market

  • 24.1. USA IT Service Management (ITSM) Market Overview
  • 24.2. USA IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada IT Service Management (ITSM) Market

  • 25.1. Canada IT Service Management (ITSM) Market Overview
  • 25.2. Canada IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America IT Service Management (ITSM) Market

  • 26.1. South America IT Service Management (ITSM) Market Overview
  • 26.2. South America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil IT Service Management (ITSM) Market

  • 27.1. Brazil IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East IT Service Management (ITSM) Market

  • 28.1. Middle East IT Service Management (ITSM) Market Overview
  • 28.2. Middle East IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa IT Service Management (ITSM) Market

  • 29.1. Africa IT Service Management (ITSM) Market Overview
  • 29.2. Africa IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. IT Service Management (ITSM) Market Competitive Landscape And Company Profiles

  • 30.1. IT Service Management (ITSM) Market Competitive Landscape
  • 30.2. IT Service Management (ITSM) Market Company Profiles
    • 30.2.1. Microsoft Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. IBM Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Broadcom Inc.
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Hewlett Packard Enterprise Co.
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. ServiceNow Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. IT Service Management (ITSM) Market Other Major And Innovative Companies

  • 31.1. Open Text Corporation
  • 31.2. Atlassian Corporation Plc
  • 31.3. Micro Focus International Plc
  • 31.4. BMC Software Inc.
  • 31.5. Epicor Software Corporation
  • 31.6. ManageEngine
  • 31.7. SolarWinds Worldwide LLC
  • 31.8. Ivanti Inc.
  • 31.9. Freshworks Inc.
  • 31.10. ASG Technologies Group Inc.
  • 31.11. TOPdesk Nederland B.V.
  • 31.12. EasyVista Inc.
  • 31.13. Matrix42 AG
  • 31.14. Spiceworks Ziff Davis Inc
  • 31.15. Axios Systems Plc

32. Global IT Service Management (ITSM) Market Competitive Benchmarking

33. Global IT Service Management (ITSM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The IT Service Management (ITSM) Market

35. IT Service Management (ITSM) Market Future Outlook and Potential Analysis

  • 35.1 IT Service Management (ITSM) Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 IT Service Management (ITSM) Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 IT Service Management (ITSM) Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer