查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1549735

IT服務：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

IT Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

價格

※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

簡介目錄

IT服務市場規模預計到2024年將達到1.2兆美元，預計到2029年將達到1.81兆美元，在預測期內（2024-2029年）複合年成長率為8.38%，預計將會如此。

IT服務市場

全球 IT 支出的不斷成長、軟體即服務 (SaaS) 的採用增加以及雲端解決方案的擴展正在支撐 IT 服務需求的激增。隨著IT基礎設施的加強，資料外洩的頻率不斷上升，顯著推動了市場成長機會。

主要亮點

  • 由於幾個關鍵因素，I​​T 服務市場正在經歷強勁成長。第一個因素是數位轉型，企業利用數位技術來提高效率、改善客戶體驗並促進創新。此外，雲端運算的採用正在迅速增加，為企業提供了擴充性且經濟高效的 IT 解決方案。巨量資料和分析的興起凸顯了對先進 IT 服務來管理資料並從中獲取見解的需求。
  • 此外，5G、區塊鏈、AR和人工智慧等技術進步的興起可能會對IT服務的提供產生正面影響。 5G 技術的出現將使公司能夠在其場所內建立網路。愛立信預計，到2029年終，全球5G用戶數量預計將超過53億，佔所有行動用戶的58%。到2028年，5G將主導主要的行動接取技術。值得注意的是，光是2023年第四季，5G用戶數就激增1.54億，總合達到15.7億。
  • 物聯網設備的激增，加上遠距工作的激增，增加了對強大IT基礎設施和支援的需求。同時，隨著 IT 環境變得更加複雜並且需要專業技能，公司擴大轉向外包 IT 服務，從而推動了市場擴張。
  • 然而，諸如管理能力下降和關鍵目標不明確等業務挑戰增加、資料外洩增加以及有關產品客製化和資料遷移的成本問題等因素將成為重大問題，並將在整個預測期內繼續成長。市場的成長。

IT服務市場趨勢

隨著雲端基礎平台的出現，雲端服務將成為驅動力

  • 在數位時代，企業透過採用新技術（主要是遷移到雲端基礎的環境）來尋求敏捷性。在雲端操作涉及建立嵌入式連接和智慧。這有利於智慧營運的無縫整合，並為雲端連接的數位服務奠定了堅實的基礎。 Flexera Software 表示，到 2024 年，49% 的受訪者將已經在 Amazon Web Services (AWS) 上運行關鍵工作負載。
  • 雲端基礎的基礎設施提供了對支援這些新數位業務解決方案的資源的靈活的按需存取。跨雲端基礎平台的 IT 營運的進步使 IT 服務更加資料主導和即時，為企業創造更大的價值，特別是在營運效率、機會發現和遠端存取最佳化方面。
  • 近年來，雲端運算取得了長足的進步，雲端解決方案提供了各種顯著的優勢。由於企業部門不斷成長的IT和通訊業的巨大需求，預計未來幾年對雲端服務的需求將成長，並且這些最終用戶的IT基礎設施服務範圍預計將迅速擴大。
  • 2024 年 4 月，Cloud Software Group, Inc. 和微軟公司宣布計劃透過廣泛的八年策略合作夥伴關係加強合作。此次合作旨在提高 Citrix虛擬應用程式和桌面平台的市場佔有率。此外，它將為共同創建由統一產品藍圖支援的創新雲端和人工智慧解決方案鋪平道路。
  • 為了提高生產力、管治和控制，許多組織正在尋求在雲端部署其系統的核心。各個市場供應商正在推動投資以加速數位轉型。例如，2024 年 5 月，Telefonica 和 Google Cloud 計畫擴大合作，為市場提供一流的雲端解決方案。兩家公司的共用目標是加速企業的數位化演進。這項新的合作關係需要擴展透過 Telefonica Tech 提供的 Google Cloud 服務，並且專為 B2B 領域量身定做。此次合作也凸顯了雙方對先進創新的共同關注，特別是人工智慧 (AI) 和生成式人工智慧 (Gen AI)。

預計北美市場在預測期內將出現顯著成長

  • 快速的技術進步、雲端運算採用的激增以及對網路安全解決方案不斷成長的需求正在推動北美 IT 服務市場的發展。企業正在加大數位轉型力度，以提高效率和競爭優勢。此外，物聯網設備的激增和巨量資料分析的快速成長也推動了市場的發展。此外，COVID-19 大流行加速了向遠端工作的轉變，凸顯了彈性IT基礎設施和託管服務的整體重要性。人工智慧和機器學習技術的興起進一步豐富了市場前景。
  • 在銀行業成長加速和經濟基本面改善的推動下，美國銀行和金融機構正在加速資訊科技服務支出。該地區的許多公司已經開始採用新的方法和流程來獲得競爭優勢，從而產生了人工智慧、物聯網、機器學習（ML）、區塊鏈、機器人、資料科學等。在商業和工業中擴大採用數位化和連網型設備的推動下，該地區的物聯網應用和銷售激增。這項變更為該地區 IT 服務的擴展鋪平了道路。
  • 這個市場上既有老牌公司，也新興企業，競爭非常激烈。這些市場參與企業正在結合有機和無機策略來增強競爭力，從而增加市場成長前景。例如，2023 年 10 月，雲端商務市場 Pax8 將與 Cyber​​FOX 合作，為託管服務供應商(MSP) 提供專注於特權存取管理 (PAM) 的身份存取管理 (IAM) 解決方案。 Cyber​​FOX 擁有支援 2,000 多家 MSP 的良好記錄，致力於提高效率、提高生產力並為其客戶（主要是中小型企業 (SMB)）創造新的收益途徑。
  • 此外，2024 年 3 月，Cognizant 與荷蘭企業集團 Pon Holdings 的子公司 Pon IT 續簽了永久合作夥伴關係。透過此次擴展，Cognizant 鞏固了其作為 Pon IT 多元化營業單位雲端管理服務供應商的角色。隨著合作的進展，Cognizant 計劃推出進一步的增強功能，使 Pon IT 能夠利用更敏捷、更直覺的整合式雲端基礎架構。

IT服務業概況

IT服務市場競爭激烈，主要由大量企業推動。這些公司目前佔有很大的市場佔有率，但這種情況正在改變。先進 IT 諮詢服務的興起為新參與企業提供了幫助，使他們能夠鞏固自己的地位，特別是在新興經濟體中。

  • 2024 年 5 月 CrowdStrike 和塔塔諮詢服務 (TCS) 建立策略合作夥伴關係，透過 AI 原生 CrowdStrike Falcon XDR 平台為 TCS 的擴展託管偵測和回應 (XMDR) 服務提供支援。此次合作將使 TCS 能夠利用 Falcon 平台的全面安全功能。這包括雲端安全和下一代 SIEM，以推動人工智慧主導的 SOC 轉型，從而改善漏洞預防。
  • 2023 年 7 月 IT 託管服務供應商Windstream Enterprise推出由 ATSG 提供支援的新 IT 託管服務組合，讓企業客戶承包。

其他好處：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 產業吸引力－波特五力分析
    • 新進入者的威脅
    • 買方議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度
  • COVID-19 市場影響評估
  • 市場促進因素
    • 越來越重視透過非核心業務外包來發揮核心能力
    • 獲得更多人才和創新空間（而不是入職專業知識）
    • 隨著雲端基礎平台的出現，雲端服務受到關注
  • 市場挑戰
    • 營運挑戰（例如失去控制的感覺和確定關鍵目標）

第5章市場區隔

  • 按服務類型
    • 專業（系統整合與諮詢）
    • 管理的
  • 按尺寸
    • 小型企業
    • 主要企業
  • 按最終用戶產業
    • BFSI
    • 通訊
    • 衛生保健
    • 零售
    • 製造業
    • 政府機構
    • 其他
  • 按地區
    • 北美洲
      • 美國
      • 加拿大
    • 歐洲
      • 德國
      • 英國
      • 法國
    • 亞洲
      • 中國
      • 日本
      • 印度
      • 新加坡
      • 印尼
      • 馬來西亞
      • 越南
      • 泰國
    • 澳洲/紐西蘭
    • 拉丁美洲
    • 中東/非洲

第6章 競爭狀況

  • 公司簡介
    • Citrix Systems Inc.
    • Cisco Systems Inc.
    • Dell EMC
    • IBM Corporation
    • Hewlett Packard Enterprise
    • Microsoft Corporation
    • TCS Limited
    • Toshiba Corporation
    • Verizon Communications Inc.
    • Fujitsu Ltd

第7章 主要廠商定位

第8章 市場機會及未來趨勢

簡介目錄
Product Code: 67293

The IT Services Market size is estimated at USD 1.20 trillion in 2024, and is expected to reach USD 1.81 trillion by 2029, growing at a CAGR of 8.38% during the forecast period (2024-2029).

IT Services - Market

The rising IT expenditures throughout the world, alongside the growing embrace of software-as-a-service and expanding cloud solutions, underscore a surging demand for IT services. With an enhanced IT infrastructure, the frequency of data breaches is on the rise, driving the market growth opportunities significantly.

Key Highlights

  • The IT Services market is witnessing robust growth, driven by several key factors. Primary among these is digital transformation, where businesses are leveraging digital technologies to boost efficiency, enhance customer experiences, and foster innovation. Moreover, the surge in the adoption of cloud computing is providing businesses with scalable and cost-efficient IT solutions. The rise in big data and analytics underscores the need for sophisticated IT services to manage and derive insights from data.
  • Also, the rise in technological advancements like 5G, Blockchain, AR, and AI are likely to have a positive impact on the offerings of IT services. With 5G technology on its way, it is likely to ensure that companies may set up networks on their premises. According to Ericsson, by the end of 2029, global 5G subscriptions are projected to surpass 5.3 billion, representing 58% of all mobile subscriptions. 5G is set to take the lead as the primary mobile access technology by 2028. Notably, in Q4 2023 alone, 5G subscriptions surged by 154 million, reaching a total of 1.57 billion.
  • The rise in IoT device adoption, coupled with the surge in remote work setups, is amplifying the demand for robust IT infrastructure and support. Simultaneously, as IT landscapes grow more intricate and demand specialized skills, organizations are increasingly turning to outsourcing for IT services, fuelling market expansion.
  • However, factors like increasing operational challenges such as perceived loss of control and identification of key goals, as well as growing data breaches, cost concerns over product customization, and data migration, are some of the reasons that can act as a significant matter of concern, further restricting the market's growth throughout the forecast period.

IT Services Market Trends

Cloud Services is Gaining Traction Due to the Emergence of Cloud-based Platform

  • Companies in this digital age are striving for agility through the adoption of new technologies, primarily by transitioning to cloud-based environments. Operating in the cloud involves establishing embedded connections and intelligence. This fosters the seamless integration of smart operations and lays a robust foundation for cloud-linked digital services. According to Flexera Software, in 2024, 49 percent of respondents are already running significant workloads on Amazon Web Services (AWS).
  • Cloud-based infrastructure provides flexible, on-demand access to the resources underlying these new digital business solutions. Due to advancements in IT operation across the cloud-based platform, IT services have become more data-driven and real-time, creating greater value for the business, especially in operational efficiency, business opportunity discovery, and remote access optimization.
  • There has been a significant breakthrough in cloud computing over the past few years, as cloud solutions offer various significant advantages. As the demand for cloud services is expected to grow over the next few years, with immense demand from the IT and telecommunication industry across the ever-growing corporate sector, the scope for IT infrastructure services from these end users is expected to grow rapidly.
  • In April 2024, Cloud Software Group, Inc., and Microsoft Corp. declared that they are strengthening their collaboration plans through an extensive eight-year strategic partnership. This collaboration aims to bolster the market presence of Citrix's virtual application and desktop platform. Furthermore, it will pave the way for the joint creation of innovative cloud and AI solutions underpinned by a unified product roadmap.
  • To increase productivity, governance, and control, many organizations aim to deploy their systems' core to the cloud. Various market vendors are driving their investments to accelerate digital transformation. For instance, in May 2024, Telefonica and Google Cloud broadened their collaboration, aiming to deliver top-tier cloud solutions to the market. Their shared goal is to empower businesses to expedite their digital evolution. This renewed partnership entails the expansion of Google Cloud services, available through Telefonica Tech, specifically tailored for the B2B sector. The collaboration also emphasizes a joint focus on advanced innovations, notably in artificial intelligence (AI) and generative AI (Gen AI).

North America is Expected to Register Significant Market Growth During the Forecast Period

  • Rapid technological advancements, a surge in cloud computing adoption, and a rising demand for cybersecurity solutions propel North America's IT services market. Businesses are ramping up digital transformation efforts to boost their efficiency and competitive edge. The market is further bolstered by the widespread adoption of IoT devices and the surge in big data analytics. Moreover, the shift to remote work, hastened by the COVID-19 pandemic, has emphasized the overall significance of resilient IT infrastructure and managed services. The ascent of AI and machine learning technologies further enriches the market's landscape.
  • The banking and financial institutions in the United States are accelerating spending on information technology services, which is helped by higher growth in the banking sector and improving economic fundamentals. Many enterprises in the region have begun adhering to newer methods and processes to gain a competitive advantage, resulting in the increasing adoption of emerging technologies, like AI, IoT, machine learning (ML), Blockchain, robotics, and data science. The region is witnessing a surge in IoT applications and sales, propelled by the increasing digitalization and adoption of connected devices in business and industry. This shift is paving the way for the expansion of IT services in the region.
  • The market witnessed intense competition, fuelled by both established and emerging players. These industry participants deploy a mix of organic and inorganic strategies to enhance their competitive edge, consequently amplifying market growth prospects. For instance, in October 2023, Pax8, a cloud commerce marketplace, teamed up with CyberFOX to offer managed service providers (MSPs) specialized identity access management (IAM) solutions, with a focus on privileged access management (PAM) via their exclusive product, AutoElevate. CyberFOX, with a track record of assisting more than 2000 MSPs, is dedicated to enhancing efficiencies, boosting productivity, and creating new revenue avenues for its clientele, primarily comprising small and medium-sized businesses (SMBs).
  • Also, in March 2024, Cognizant renewed its enduring partnership with Pon IT, a subsidiary of the Dutch conglomerate Pon Holdings. This extension solidifies Cognizant's role as the provider of cloud-managed services for Pon IT's diverse operating entities. As the collaboration progresses, Cognizant is set to introduce additional enhancements, paving the way for Pon IT to leverage a more agile, intuitive, and integrated cloud infrastructure.

IT Services Industry Overview

The IT services market, characterized by intense competition, is primarily led by a wide range of market players. While these players currently hold significant market shares, the landscape is shifting. The rise of advanced IT consultancy services is empowering new entrants, enabling them to bolster their positions, particularly in emerging economies.

  • May 2024: CrowdStrike and Tata Consultancy Services (TCS) signed a strategic partnership to power TCS' extended managed detection and response (XMDR) services with the AI-native CrowdStrike Falcon XDR platform. This partnership enables TCS to leverage the comprehensive security features of the Falcon platform. This includes cloud security and next-gen SIEM, facilitating an AI-driven transformation of their SOC to enhance breach prevention.
  • July 2023: Windstream Enterprise, an IT-managed service provider, launched a new portfolio of IT Managed Services powered by ATSG, providing enterprise customers access to an entire range of turnkey services to control and power their virtual workspace, digital infrastructure, and cybersecurity needs.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the market
  • 4.4 Market Drivers
    • 4.4.1 Growing Emphasis on Leveraging the Core Competencies by Outsourcing Non-core Operations
    • 4.4.2 Greater Access to a Larger Pool of Talent and Scope for Innovation (As Opposed to Onboarding Expertise)
    • 4.4.3 Cloud Services is Gaining Traction Due to the Emergence of Cloud-based Platform
  • 4.5 Market Challenges
    • 4.5.1 Operational Challenge (Such As Perceived Loss of Control and Identification of Key Goals)

5 MARKET SEGMENTATION

  • 5.1 By Service Type
    • 5.1.1 Professional (System Integration and Consulting)
    • 5.1.2 Managed
  • 5.2 By Size
    • 5.2.1 Small and Medium Enterprises
    • 5.2.2 Large Enterprises
  • 5.3 By End-user Industry
    • 5.3.1 BFSI
    • 5.3.2 Telecommunication
    • 5.3.3 Healthcare
    • 5.3.4 Retail
    • 5.3.5 Manufacturing
    • 5.3.6 Government
    • 5.3.7 Other End-user Industries
  • 5.4 By Geography
    • 5.4.1 North America
      • 5.4.1.1 United States
      • 5.4.1.2 Canada
    • 5.4.2 Europe
      • 5.4.2.1 Germany
      • 5.4.2.2 United Kingdom
      • 5.4.2.3 France
    • 5.4.3 Asia
      • 5.4.3.1 China
      • 5.4.3.2 Japan
      • 5.4.3.3 India
      • 5.4.3.4 Singapore
      • 5.4.3.5 Indonesia
      • 5.4.3.6 Malaysia
      • 5.4.3.7 Vietnam
      • 5.4.3.8 Thailand
    • 5.4.4 Australia and New Zealand
    • 5.4.5 Latin America
    • 5.4.6 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Citrix Systems Inc.
    • 6.1.2 Cisco Systems Inc.
    • 6.1.3 Dell EMC
    • 6.1.4 IBM Corporation
    • 6.1.5 Hewlett Packard Enterprise
    • 6.1.6 Microsoft Corporation
    • 6.1.7 TCS Limited
    • 6.1.8 Toshiba Corporation
    • 6.1.9 Verizon Communications Inc.
    • 6.1.10 Fujitsu Ltd

7 RELATIVE POSITIONING OF KEY VENDORS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS