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南美洲客戶服務 BPO 市場預測至 2028 年 - 區域分析 - 按解決方案和最終用戶

市場調查報告書

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1360076

南美洲客戶服務 BPO 市場預測至 2028 年 - 區域分析 - 按解決方案和最終用戶

South America Customer Care BPO Market Forecast to 2028 -Regional Analysis - by Solution and End User

出版日期: 2023年07月27日 | 出版商:

The Insight Partners | 英文 107 Pages | 訂單完成後即時交付

價格

簡介目錄圖表

南美客戶服務 BPO 市場預計將從 2023 年的 12.1099 億美元成長到 2028 年的 15.562 億美元。預計 2023 年至 2028 年年複合成長率為 5.1%。

南美洲客戶服務 BPO 市場外包客戶服務帶來的巨大成本效益

隨著營利企業、非營利組織和政府機構將一系列任務外包給服務供應商，BPO 產業蓬勃發展。客戶服務 BPO 解決方案透過多種方式為客戶帶來成本效益。例如，在培訓或招聘方面，外包不需要員工培訓，因為它涉及僱用已經擁有熟練勞動力的第三方服務提供者；這減少了培訓或招募成本。同樣，在基礎設施節省方面，外包流程的公司不需要在基礎設施上或在其設施中添加新設備上花費額外的資金。 BPO 服務提供者或獨立承包商擁有完成工作所需的所有用品和設備。因此，較低的營運成本是外包的最大優勢。由於外包服務提供者專注於他們提供的服務，因此他們通常可以比非專業人士以低得多的成本完成任務。因此，外包是一種很好的方法，特別是對於資源有限的企業來說，這是一種降低管理成本的好方法。因此，外包客戶服務工作帶來的巨大成本效益促進了客戶服務 BPO 市場的成長。

南美洲客戶服務 BPO 市場概況

SAM 包括巴西、阿根廷和南美洲其他地區。該地區擁有積極主動的勞動力和不斷提高的英語水平。因此，SAM 擴大被加拿大和美國公司選為外包呼叫中心的有吸引力的目的地。網際網路普及率的提高、技術的發展和企業數位化的加強對該地區的經濟產生了積極影響。根據國際電信聯盟的數據，秘魯的網路普及率在2021 年達到71%，而厄瓜多爾的普及率在2023 年初達到81.3%。動態的經濟情勢促使該地區的政府企業、企業和消費者採用即將到來的技術。這些因素不斷增加在該地區設立呼叫中心的吸引力。

南美洲客戶服務 BPO 市場收入及 2028 年預測（百萬美元）

南美洲客戶服務 BPO 市場細分

南美洲客戶服務 BPO 市場根據解決方案、最終用戶和國家進行細分。根據解決方案，南美洲客戶服務BPO市場分為近岸外包、在岸外包和離岸外包。 2023 年，近岸外包領域佔據了最大的市場佔有率。

根據最終用戶，南美洲客戶服務 BPO 市場進一步細分為石油和天然氣、IT 和電信、電力和公用事業等。 2023 年，IT 和電信領域的市佔率最大。

根據國家/地區，南美洲客戶服務 BPO 市場分為巴西、阿根廷和南美洲其他地區。 2023 年，巴西佔據市場佔有率主導地位。

Alorica Inc、Comdata SpA、Concentrix Corp、Foundever Operating Corp、Teleperformance SE、Telus International Cda Inc、TTEC Holdings Inc 和 Webhelp Inc 是南美洲客戶服務 BPO 市場的領先公司。

The BPO sector has flourished with profit businesses, nonprofit organizations, and government bodies outsourcing a range of tasks to service providers. Customer care BPO solutions confer cost benefits to customers in several ways. For instance, in training or recruiting cos, the outsourcing does not require staff training as it involves hiring third-party service providers who already have skilled workforces; this reduces training or recruiting costs. Similarly, in Infrastructure savings, companies outsourcing their processes do not need to spend extra money on infrastructure or on adding new equipment to their facilities. A BPO service provider or independent contractor has all the supplies and equipment needed to get the job done. Thus, lower cost of operations is the biggest advantage associated with outsourcing. As outsourcing service providers are specialized in the services they offer, they can often accomplish the tasks at much lower costs than non-specialists. Thus, outsourcing is an excellent way, particularly, for businesses with limited resources to reduce their overhead costs. Thus, huge cost benefits conferred by outsourcing customer care jobs bolster the customer care BPOs market growth.

South America Customer Care BPO Market Overview

SAM includes Brazil, Argentina, and the Rest of South America. This region features a highly motivated workforce and ever-increasing English language proficiency levels. Hence SAM has been increasingly chosen as an attractive destination for outsourced call centers from Canadian and US companies. Increasing internet penetration, technological developments, and heightened digitalization of businesses positively impacted the region's economies. As per International Telecommunication Union, the internet penetration rate in Peru reached 71% in 2021, while the penetration rate in Ecuador reached 81.3% in early 2023. The dynamic economic scenario has led the region's government enterprises, businesses, and consumers to adopt upcoming technologies. Such factors constantly increase the attractiveness of setting up call centers in the region.

South America Customer Care BPO market Revenue and Forecast to 2028 (US$ Million)

South America Customer Care BPO market Segmentation

The South America customer care BPO market is segmented on the basis of solution, end user, and country. On the basis of solution, the South America customer care BPO market is segmented into nearshore outsourcing, onshore outsourcing, and offshore outsourcing. The nearshore outsourcing segment registered the largest market share in 2023.

Based on end user, the South America customer care BPO market is further segmented into oil & gas, IT & telecom, power & utility, and others. The IT & telecom segment registered the largest market share in 2023.

Based on country, the South America customer care BPO market is segmented into Brazil, Argentina, and the Rest of South America. Brazil dominated the market share in 2023.

Alorica Inc, Comdata SpA, Concentrix Corp, Foundever Operating Corp, Teleperformance SE, Telus International Cda Inc, TTEC Holdings Inc, and Webhelp Inc are the leading companies operating in the South America customer care BPO market.

Reasons to Buy:

Save and reduce time carrying out entry-level research by identifying the growth, size, leading players, and segments in the South America customer care BPO market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the South America customer care BPO market, thereby allowing players across the value chain to develop effective long-term strategies
develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth South America market trends and outlook coupled with the factors driving the customer care BPO market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution

1. Introduction

1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation
- 1.3.1 South America Customer Care BPO Market - By Solution
- 1.3.2 South America Customer Care BPO Market - By End User
- 1.3.3 South America Customer Care BPO Market- By Country

2. Key Takeaways

3. Research Methodology

3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. South America Customer Care BPO Market Landscape

4.1 Market Overview
4.2 South America PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion

5. South America Customer Care BPO Market - Key Market Dynamics

5.1 Market Drivers
- 5.1.1 Rising Focus of Organizations on Ensuring Greater Customer Satisfaction
- 5.1.2 Huge Cost Benefits Conferred by Outsourcing Customer Care Services
5.2 Restraint
- 5.2.1 Concerns Regarding Data Security and Privacy
5.3 Opportunity
- 5.3.1 Progressive IT and Telecommunications Sector
5.4 Future Trend
- 5.4.1 Emergence of Technologies such as Artificial Intelligence and Cloud Computing
5.5 Impact Analysis of Drivers and Restraints

6. Customer Care BPO Market - South America Analysis

6.1 South America Customer Care BPO Market Overview
6.2 South America Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)

7. South America Customer Care BPO Market Analysis - By Solution

7.1 Overview
7.2 South America Customer Care BPO Market, By Solution (2022 and 2028)
7.3 Nearshore Outsourcing
- 7.3.1 Overview
- 7.3.2 Nearshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
7.4 Onshore Outsourcing
- 7.4.1 Overview
- 7.4.2 Onshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
7.5 Offshore Outsourcing
- 7.5.1 Overview
- 7.5.2 Offshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)

8. South America Customer Care BPO Market Analysis - By End User

8.1 Overview
8.2 South America Customer Care BPO Market, By End User (2022 and 2028)
8.3 IT and Telecommunication
- 8.3.1 Overview
- 8.3.2 IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.4 BFSI
- 8.4.1 Overview
- 8.4.2 BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.5 Retail and E-Commerce
- 8.5.1 Overview
- 8.5.2 Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.6 Manufacturing
- 8.6.1 Overview
- 8.6.2 Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.7 Transport and Logistics
- 8.7.1 Overview
- 8.7.2 Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.8 Healthcare and Pharmaceutical
- 8.8.1 Overview
- 8.8.2 Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.9 Media and Communication
- 8.9.1 Overview
- 8.9.2 Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.10 Automotive
- 8.10.1 Overview
- 8.10.2 Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
8.11 Others
- 8.11.1 Overview
- 8.11.2 Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)

9. South America Customer Care BPO Market - Country Analysis

9.1 Overview
- 9.1.1 South America Customer Care BPO Market Breakdown, by Country
  - 9.1.1.1 Brazil Customer Care BPO Market, Revenue and Forecast to 2028
    - 9.1.1.1.1 Brazil Customer Care BPO Market Breakdown, By Solution
    - 9.1.1.1.2 Brazil Customer Care BPO Market Breakdown, By End User
  - 9.1.1.2 Argentina Customer Care BPO Market, Revenue and Forecast to 2028
    - 9.1.1.2.1 Argentina Customer Care BPO Market Breakdown, By Solution
    - 9.1.1.2.2 Argentina Customer Care BPO Market Breakdown, By End User
  - 9.1.1.3 Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028
    - 9.1.1.3.1 Rest of SAM Customer Care BPO Market Breakdown, By Solution
    - 9.1.1.3.2 Rest of SAM Customer Care BPO Market Breakdown, By End User

10. Industry Landscape

10.1 Overview
10.2 Market Initiative
10.3 Merger and Acquisition

11. Company Profiles

11.1 Comdata SpA
- 11.1.1 Key Facts
- 11.1.2 Business Description
- 11.1.3 Products and Services
- 11.1.4 Financial Overview
- 11.1.5 SWOT Analysis
- 11.1.6 Key Developments
11.2 Concentrix Corp
- 11.2.1 Key Facts
- 11.2.2 Business Description
- 11.2.3 Products and Services
- 11.2.4 Financial Overview
- 11.2.5 SWOT Analysis
- 11.2.6 Key Developments
11.3 Telus International Cda Inc
- 11.3.1 Key Facts
- 11.3.2 Business Description
- 11.3.3 Products and Services
- 11.3.4 Financial Overview
- 11.3.5 SWOT Analysis
- 11.3.6 Key Developments
11.4 Foundever Operating Corp
- 11.4.1 Key Facts
- 11.4.2 Business Description
- 11.4.3 Products and Services
- 11.4.4 Financial Overview
- 11.4.5 SWOT Analysis
- 11.4.6 Key Developments
11.5 TTEC Holdings Inc
- 11.5.1 Key Facts
- 11.5.2 Business Description
- 11.5.3 Products and Services
- 11.5.4 Financial Overview
- 11.5.5 SWOT Analysis
- 11.5.6 Key Developments
11.6 Teleperformance SE
- 11.6.1 Key Facts
- 11.6.2 Business Description
- 11.6.3 Products and Services
- 11.6.4 Financial Overview
- 11.6.5 SWOT Analysis
- 11.6.6 Key Developments
11.7 Webhelp Inc
- 11.7.1 Key Facts
- 11.7.2 Business Description
- 11.7.3 Products and Services
- 11.7.4 Financial Overview
- 11.7.5 SWOT Analysis
- 11.7.6 Key Developments
11.8 Alorica Inc
- 11.8.1 Key Facts
- 11.8.2 Business Description
- 11.8.3 Products and Services
- 11.8.4 Financial Overview
- 11.8.5 SWOT Analysis
- 11.8.6 Key Developments

12. Appendix

12.1 About The Insight Partners
12.2 Word Index

簡介目錄圖表

List Of Tables

Table 1. South America Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)
Table 2. South America Customer Care BPO Market, Revenue and Forecast To 2028 - By Country (US$ Million)
Table 3. Brazil Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 4. Brazil Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million)
Table 5. Argentina Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 6. Argentina Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million)
Table 7. Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028 - By Solution (US$ Million)
Table 8. Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028 - By End User (US$ Million)
Table 9. List of Abbreviation

List Of Figures

Figure 1. South America Customer Care BPO Market Segmentation
Figure 2. South America Customer Care BPO Market Segmentation - By Country
Figure 3. South America Customer Care BPO Market Overview
Figure 4. South America Customer Care BPO Market, by Solution
Figure 5. South America Customer Care BPO Market, by Country
Figure 6. SAM: PEST Analysis
Figure 7. Expert Opinion
Figure 8. South America Customer Care BPO Market Impact Analysis of Drivers and Restraints
Figure 9. South America Customer Care BPO Market - Revenue and Forecast to 2028 (US$ Million)
Figure 10. South America Customer Care BPO Market Revenue Share, By Solution (2022 and 2028)
Figure 11. South America Nearshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
Figure 12. South America Onshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
Figure 13. South America Offshore Outsourcing: Customer Care BPO Market - Revenue, and Forecast to 2028 (US$ Million)
Figure 14. South America Customer Care BPO Market Revenue Share, By End User (2022 and 2028)
Figure 15. South America IT and Telecommunication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 16. South America BFSI: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 17. South America Retail and E-Commerce: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 18. South America Manufacturing: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 19. South America Transport and Logistics: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 20. South America Healthcare and Pharmaceutical: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 21. South America Media and Communication: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 22. South America Automotive: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 23. South America Others: Customer Care BPO Market- Revenue and Forecast to 2028 (US$ Million)
Figure 24. South America: Customer Care BPO Market, by Key Country - Revenue (2022) (US$ Million)
Figure 25. South America Customer Care BPO Market Breakdown, by Country, 2022 & 2028 (%)
Figure 26. Brazil Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)
Figure 27. Argentina Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)
Figure 28. Rest of SAM Customer Care BPO Market, Revenue and Forecast to 2028 (US$ Million)