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資訊科技服務管理市場 - 全球產業規模、佔有率、趨勢、機會和預測，按部署、按應用、按最終用戶產業、按地區、按競爭細分，2018-2028 年
市場調查報告書
商品編碼
1379752

資訊科技服務管理市場 - 全球產業規模、佔有率、趨勢、機會和預測，按部署、按應用、按最終用戶產業、按地區、按競爭細分，2018-2028 年

Information Technology Service Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment, By Application, By End-user Industry, By Region, By Competition, 2018-2028
出版日期: | 出版商: TechSci Research | 英文 180 Pages | 商品交期: 2-3個工作天內

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簡介目錄

2022 年全球資訊科技服務管理市場價值為 57 億美元，預計到 2028 年預測期內將實現強勁成長，複合CAGR為9.1%。全球資訊科技服務管理(ITSM) 市場正在經歷顯著的成長和演變隨著世界各地的組織認知到 IT 服務管理在其營運中的關鍵作用。 ITSM 已成為高效交付和管理 IT 服務、使其與業務目標保持一致並確保卓越營運的關鍵框架。隨著數位技術的快速採用和 IT 基礎設施的日益複雜，對強大的 ITSM 解決方案的需求不斷增加。

幾個關鍵促進因素正在推動這一成長。首先，向遠距工作和數位化的轉變凸顯了對敏捷和彈性 IT 服務的需求。 ITSM 提供必要的結構和工具來簡化服務交付並增強最終用戶體驗。此外，GDPR 和 CCPA 等監管合規要求正在推動組織實施穩健的 ITSM 實踐，以確保資料安全和隱私。

技術趨勢也在塑造 ITSM 格局。將人工智慧和自動化整合到 ITSM 流程中，可以透過自動化日常任務並增強預測分析以主動解決問題來提高效率。基於雲端的 ITSM 解決方案因其可擴展性和靈活性而越來越受歡迎。

市場概況
預測期 2024-2028
2022 年市場規模 57億美元
2028 年市場規模 97億美元
2023-2028 年CAGR 9.1%
成長最快的細分市場 雲
最大的市場 北美洲

儘管有這些機遇，ITSM 市場仍面臨整合複雜性和變革阻力等挑戰。然而，隨著組織繼續優先考慮數位轉型和無縫 IT 服務交付，全球 ITSM 市場將在未來幾年實現持續成長和創新。

主要市場促進因素

先進的服務交付

在採用先進服務交付實踐的推動下，全球資訊技術服務管理 (ITSM) 市場正在經歷快速成長。 ITSM 解決方案使組織能夠簡化和增強其 IT 服務管理流程，從而提高效率和客戶滿意度。這種成長的關鍵驅動力之一是轉向主動提供服務。配備人工智慧和自動化功能的 ITSM 系統使組織能夠在 IT 問題影響最終用戶之前預測並解決它們。透過利用預測分析和機器學習，這些系統可以識別潛在的服務中斷並採取預防措施，從而最大限度地減少停機時間和中斷。

增強的使用者體驗

使用者體驗日益重要，是 ITSM 市場成長的重要驅動力。現代 ITSM 解決方案採用以使用者為中心的方法設計，強調易用性和可訪問性。使用者友善的介面和直覺的自助服務入口網站正在成為標準功能，使最終用戶可以更輕鬆地請求服務和支援。這種改進的使用者體驗不僅提高了使用者滿意度，還減少了解決 IT 問題所需的時間和精力。

此外，人工智慧驅動的聊天機器人和虛擬助理擴大整合到 ITSM 解決方案中，為最終用戶提供即時支援和協助。這些人工智慧驅動的工具可以快速解決常見問題，引導使用者完成故障排除步驟，甚至自動記錄和解決簡單的事件。因此，最終用戶可以獲得更快、更有效率的支持，從而增強他們的 IT 服務整體體驗。

最佳化資源配置

高效率的資源配置是ITSM市場成長的關鍵驅動力。配備人工智慧和分析功能的 ITSM 解決方案使組織能夠最佳化其 IT 資源分配。透過分析歷史資料、使用模式和服務需求，這些系統可以就資源分配做出明智的決策，確保 IT 資源有效利用。

此外，人工智慧演算法可以協助容量規劃和資源配置。透過根據歷史資料和趨勢預測未來的資源需求，組織可以主動將資源分配到需要的地方，從而降低因資源限制而導致服務中斷的風險。這種資源分配的最佳化可以節省成本、提高服務品質並改善整體 IT 治理。

增強的安全性和合規性

安全性和合規性問題正在推動優先考慮這些方面的 ITSM 解決方案的採用。隨著 IT 環境日益複雜和網路威脅數量不斷增加，組織正在尋求包含強大安全功能的 ITSM 解決方案。威脅偵測、異常識別和即時監控等人工智慧驅動的安全功能正成為 ITSM 系統不可或缺的組成部分。這些功能可協助組織保護其 IT 基礎架構、資料和敏感資訊免受網路攻擊和未經授權的存取。

此外，遵守產業法規和資料保護法是組織的首要任務。 AI 驅動的 ITSM 解決方案有助於自動化合規性檢查和審計，確保組織遵守監管要求。這些解決方案可以持續監控 IT 流程和配置、產生合規性報告並向組織發出潛在違規行為警報，使他們能夠及時採取糾正措施。

主要市場挑戰

缺乏標準化和一致性：

全球 ITSM 市場的主要挑戰之一是組織之間缺乏標準化和一致性。不同的公司可能有不同的ITSM框架、流程和工具，這使得建立無縫協作和互通性變得困難。缺乏標準化可能導致效率低下、成本增加以及 ITSM 解決方案與其他業務系統整合的困難。為了應對這項挑戰，需要全行業努力建立通用標準和最佳實踐，以促進互通性並使組織能夠有效地調整其 ITSM 流程。

抵抗改變和文化轉變：

實施 ITSM 解決方案通常需要組織內部進行重大的文化轉變。員工和利害關係人對變革的抵制可能會阻礙 ITSM 實踐的成功採用和實施。阻力可能源自於對 ITSM 的好處缺乏了解、擔心工作被取代或擔心現有工作流程會受到干擾。克服這項挑戰需要有效的變革管理策略，包括全面的溝通、培訓計畫和關鍵利害關係人的參與。組織需要強調 ITSM 對服務交付、效率和客戶滿意度的正面影響，以獲得支持並培養擁抱 ITSM 原則的文化。

複雜性和整合挑戰：

ITSM 實施的複雜性可能會為組織帶來挑戰，特別是在將 ITSM 解決方案與現有 IT 基礎架構和系統整合時。遺留系統、多樣化的技術堆疊和不同的資料來源可能會造成整合複雜性，導致延遲、資料不一致和效能不佳。為了應對這項挑戰，組織應優先選擇提供無縫整合功能並提供強大 API 的 ITSM 解決方案。此外，全面的規劃、測試以及與 IT 和業務利益相關者的協作對於確保順利整合並最大程度地減少對持續營運的干擾至關重要。

管理服務等級協定 (SLA) 和期望：

滿足服務等級協定 (SLA) 和客戶期望是 ITSM 的一個重要面向。然而，在商定的 SLA 範圍內一致地提供服務可能具有挑戰性，特別是在處理複雜的 IT 環境和高服務需求時。未能滿足 SLA 可能會導致客戶不滿、處罰以及組織聲譽受損。為了克服這項挑戰，組織需要根據自身能力建立切合實際的 SLA，實施強大的監控和報告機制，並持續最佳化服務交付流程。與客戶和利害關係人的主動溝通對於管理期望和解決任何潛在的服務中斷或延遲也至關重要。

安全與合規問題：

在網路安全威脅日益增加和資料保護法規日益嚴格的時代，安全性和合規性是 ITSM 市場的重大挑戰。組織需要確保其 ITSM 解決方案符合行業標準和監管要求，以保護敏感資料並保持合規性。這包括實施強大的安全措施，例如加密、存取控制和漏洞管理。定期審核和評估對於識別和解決任何安全漏洞或合規性問題是必要的。組織必須優先考慮安全性和合規性，將其作為其 ITSM 策略的組成部分，以降低風險並保持與客戶和利害關係人的信任。

主要市場趨勢

轉向基於雲端的 ITSM 解決方案：

全球 ITSM 市場正見證向基於雲端的 ITSM 解決方案的重大轉變。這一趨勢是由雲端運算的日益普及以及對靈活、可擴展的 ITSM 平台的需求所推動的。基於雲端的 ITSM 解決方案使組織能夠遠端存取 ITSM 工具和服務，從而無需本地基礎設施並降低維護成本。這些解決方案提供可擴展性，使組織能夠根據不斷變化的需求輕鬆擴展其 ITSM 功能。此外，基於雲端的 ITSM 解決方案提供增強的協作和可訪問性，使地理位置分散的團隊能夠無縫協作。

人工智慧與自動化的融合：

人工智慧（AI）和自動化技術的融合是全球ITSM市場的主要趨勢。由人工智慧驅動的 ITSM 解決方案利用機器學習演算法來分析大量資料、識別模式並自動執行日常 IT 任務。這使組織能夠簡化其 ITSM 流程、提高效率並減少人為錯誤。支援人工智慧的 ITSM 解決方案可以自動化事件管理、問題解決和變更管理，從而縮短回應時間並提高服務品質。此外，正在部署人工智慧驅動的聊天機器人和虛擬助理，以增強自助服務能力並為最終用戶提供即時支援。

專注於使用者體驗和自助服務：

使用者體驗和自助服務能力在全球 ITSM 市場中越來越受到重視。組織正在優先考慮開發直覺且使用者友好的 ITSM 介面，以增強整體使用者體驗。正在實施自助服務入口網站和知識庫，使最終用戶能夠獨立解決常見的 IT 問題，從而減輕 IT 支援團隊的負擔。透過啟用自助服務，組織可以提高使用者滿意度、減少服務台工作量並提高工作效率。

轉向敏捷和 DevOps 實踐

採用敏捷和 DevOps 實踐是全球 ITSM 市場的成長趨勢。組織正在採用這些方法來加強協作、加速軟體開發和改進服務交付。敏捷和 DevOps 方法促進迭代開發、持續整合和持續交付，使組織能夠快速回應不斷變化的業務需求。 ITSM 解決方案正在與敏捷和 DevOps 工具整合，以確保開發和營運團隊之間的無縫協調，從而更快地部署新服務並提高客戶滿意度。

增強的分析和報告功能

分析和報告功能在全球 ITSM 市場中變得越來越重要。組織正在利用先進的分析工具來深入了解其 ITSM 流程、識別瓶頸並做出數據驅動的決策。預測分析用於預測和預防 IT 事件，從而實現主動的問題管理。即時儀表板和可自訂的報告為組織提供關鍵 ITSM 指標的可見性，幫助他們監控服務效能、追蹤 SLA 並確定需要改進的領域。

細分市場洞察

部署見解

2022年，雲端部署領域在全球資訊技術服務管理（ITSM）市場中佔據主導地位，預計在預測期內將保持其主導地位。雲端運算的日益普及以及與基於雲端的 ITSM 解決方案相關的優勢是這一主導地位的主要驅動力。與本地部署相比，雲端部署具有多種優勢，包括可擴展性、靈活性、成本效益和易於實施。

基於雲端的 ITSM 解決方案使組織能夠遠端存取 ITSM 工具和服務，從而無需本地基礎設施並降低維護成本。這種可擴展性使組織能夠根據不斷變化的需求輕鬆擴展其 ITSM 功能，確保它們能夠適應不斷變化的業務需求。此外，雲端部署提供了增強的協作和可訪問性，使地理位置分散的團隊能夠無縫協作並提高整體生產力。

此外，基於雲端的 ITSM 解決方案使組織能夠靈活地選擇最適合其需求的雲端平台。它們可以跨多個雲端環境輕鬆部署和管理，使組織能夠利用不同雲端供應商的優勢並避免供應商鎖定。這種靈活性可實現與現有雲端基礎架構的無縫整合，並確保 ITSM 解決方案能夠適應組織的特定要求。

持續的數位轉型和遠距工作實踐的日益普及進一步加速了對基於雲端的 ITSM 解決方案的需求。透過雲端部署模型，組織可以為其員工提供 ITSM 服務，無論其員工身在何處，從而確保不間斷的服務交付和支援。這在當前遠距工作已成為常態的商業環境中變得尤為重要。

最終用戶產業洞察

2022 年，IT 和電信業在全球資訊技術服務管理 (ITSM) 市場中佔據主導地位，預計在預測期內將保持其主導地位。 IT 和電信業嚴重依賴 IT 服務和基礎設施來支援其營運並向客戶提供服務。 ITSM 解決方案在管理和最佳化 IT 流程、確保高效的服務交付以及維持高水準的客戶滿意度方面發揮關鍵作用。隨著 IT 系統的複雜性不斷增加以及對無縫數位體驗的需求不斷成長，IT 和電信行業不斷投資 ITSM 解決方案，以增強其 IT 服務管理能力、簡化營運並提高整體業務績效。該行業對創新、快速技術進步的關注以及對靈活可靠的 IT 服務的需求進一步推動了對 ITSM 解決方案的需求，使 IT 和電信領域成為全球 ITSM 市場中占主導地位的最終用戶行業。

應用洞察

2022年，績效管理領域在全球資訊科技服務管理（ITSM）市場中佔據主導地位，預計在預測期內將保持其主導地位。績效管理在確保 IT 系統和服務的最佳運作和效率方面發揮著至關重要的作用，使其成為組織的重點領域。效能管理涉及監控、分析和最佳化 IT 基礎架構、應用程式和服務的效能，以滿足既定的效能目標。它涵蓋各個方面，例如監控系統資源、識別瓶頸、分析效能資料和實施糾正措施。隨著 IT 環境的複雜性不斷增加以及業務營運對技術的依賴日益增加，組織越來越重視績效管理，以確保平穩、不間斷的服務交付。

績效管理領域的主導地位可歸因於幾個因素。首先，組織越來越認知到主動效能監控和管理對於防止服務中斷和最大限度地減少停機時間的重要性。透過持續監控關鍵績效指標 (KPI) 並即時識別潛在問題，組織可以採取主動措施來最佳化績效並維持高服務水準。

其次，數位轉型措施的快速成長以及雲端運算和虛擬化技術的日益採用進一步推動了對績效管理解決方案的需求。這些技術為管理 IT 效能帶來了新的複雜性和挑戰，例如確保最佳資源分配、管理虛擬化環境以及監控基於雲端的應用程式和服務的效能。績效管理解決方案為組織提供了必要的工具和功能來應對這些挑戰並確保動態和分散式 IT 環境中的最佳效能。

最後，對客戶體驗和滿意度的日益關注也促進了績效管理領域的主導地位。組織認知到績效不佳會直接影響客戶體驗和忠誠度。透過有效管理績效，組織可以提供更快的回應時間、最大限度地減少延遲並確保無縫的使用者體驗，從而提高客戶滿意度和忠誠度。

總體而言，績效管理領域在全球 ITSM 市場的主導地位預計在預測期內將持續維持。主動績效監控的重要性日益增加、數位轉型計畫的成長以及對客戶體驗的關注是維持績效管理解決方案需求的關鍵促進因素。組織將繼續投資這些解決方案，以最佳化 IT 效能、增強服務交付並推動業務成功。

區域洞察

2022年，北美成為全球資訊科技服務管理（ITSM）市場的主導地區，預計在預測期內將保持其主導地位。這種持續的領先地位歸因於幾個關鍵因素。首先，北美擁有成熟的IT環境，各產業的IT採用率很高。這種對 IT 服務的廣泛依賴需要強大的 ITSM 解決方案來簡化營運、確保服務品質並提高客戶滿意度。其次，該地區高度重視技術創新和數位轉型，進一步推動了對先進ITSM能力的需求。許多北美組織優先考慮結合人工智慧 (AI) 和自動化的 ITSM 解決方案，以最佳化服務交付和資源管理。此外，北美競爭激烈的 ITSM 供應商格局為組織提供了廣泛的選擇和客製化選項，進一步推動了採用。此外，該地區嚴格的監管環境，加上遵守資料保護法的需要，凸顯了有效的 ITSM 在確保安全和監管遵守方面的重要性。隨著北美企業繼續投資 IT 基礎設施和數位化計劃，預計該地區在 ITSM 市場的主導地位將持續存在，使其成為預測期內塑造全球 ITSM 格局的關鍵參與者。

目錄

第 1 章：產品概述

  • 市場定義
  • 市場範圍
    • 涵蓋的市場
    • 研究年份
    • 主要市場區隔

第 2 章：研究方法

  • 研究目的
  • 基線方法
  • 範圍的製定
  • 假設和限制
  • 研究來源
    • 二次研究
    • 初步研究
  • 市場研究方法
    • 自下而上的方法
    • 自上而下的方法
  • 計算市場規模和市場佔有率所遵循的方法
  • 預測方法
    • 數據三角測量與驗證

第 3 章：執行摘要

第 4 章：COVID-19 對全球資訊科技服務管理市場的影響

第 5 章：客戶之聲

第 6 章：全球資訊科技服務管理市場概述

第 7 章：全球資訊科技服務管理市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按部署（雲端和本地）
    • 按應用（設定管理、效能管理、網路管理和資料庫管理系統）
    • 按最終用戶行業（BFSI、製造業、政府和教育、IT 和電信、零售、旅遊和酒店、醫療保健、其他）
    • 按地區（北美、歐洲、南美、中東和非洲、亞太地區）
  • 按公司分類 (2022)
  • 市場地圖

第 8 章：北美資訊科技服務管理市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按部署
    • 按應用
    • 按最終用戶產業
    • 按國家/地區
  • 北美：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第 9 章：歐洲資訊科技服務管理市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按部署
    • 按應用
    • 按最終用戶產業
    • 按國家/地區
  • 歐洲：國家分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 比利時

第 10 章：南美洲資訊科技服務管理市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按部署
    • 按應用
    • 按最終用戶產業
    • 按國家/地區
  • 南美洲：國家分析
    • 巴西
    • 哥倫比亞
    • 阿根廷
    • 智利
    • 秘魯

第 11 章：中東與非洲資訊科技服務管理市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按部署
    • 按應用
    • 按最終用戶產業
    • 按國家/地區
  • 中東和非洲：國家分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非
    • 土耳其
    • 以色列

第 12 章：亞太地區資訊科技服務管理市場展望

  • 市場規模及預測
    • 按部署
    • 按應用
    • 按最終用戶產業
    • 按國家/地區
  • 亞太地區：國家分析
    • 中國資訊科技服務管理
    • 印度資訊科技服務管理
    • 日本資訊科技服務管理
    • 韓國資訊科技服務管理
    • 澳洲資訊科技服務管理
    • 印尼資訊科技服務管理
    • 越南資訊科技服務管理

第 13 章：市場動態

  • 促進要素
  • 挑戰

第 14 章：市場趨勢與發展

第 15 章：公司簡介

  • IBM公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • ASG科技集團公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • Atlassian 公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 微焦點國際股份有限公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 博通公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 軸系統
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • BMC Software Inc. (kohlberg Kravis Roberts & Co. Lp)
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 新鮮工廠公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 伊万蒂公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 現在服務公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered

第 16 章：策略建議

第 17 章：關於我們與免責聲明

簡介目錄
Product Code: 16962

Global Information Technology Service Management Market has valued at USD 5.7 Billion in 2022 and is anticipated to project robust growth in the forecast period with a CAGR of 9.1% through 2028. The Global Information Technology Service Management (ITSM) market is experiencing remarkable growth and evolution as organizations worldwide recognize the pivotal role of IT service management in their operations. ITSM has emerged as a critical framework for efficiently delivering and managing IT services, aligning them with business goals, and ensuring operational excellence. With the rapid adoption of digital technologies and the growing complexity of IT infrastructures, the demand for robust ITSM solutions is on the rise.

Several key drivers are propelling this growth. Firstly, the shift towards remote work and digitalization has accentuated the need for agile and resilient IT services. ITSM provides the necessary structure and tools to streamline service delivery and enhance end-user experiences. Additionally, regulatory compliance requirements, such as GDPR and CCPA, are driving organizations to implement robust ITSM practices to ensure data security and privacy.

Technology trends are also shaping the ITSM landscape. The integration of AI and automation into ITSM processes is improving efficiency by automating routine tasks and enhancing predictive analytics for proactive issue resolution. Cloud-based ITSM solutions are gaining popularity due to their scalability and flexibility.

Market Overview
Forecast Period2024-2028
Market Size 2022USD 5.7 Billion
Market Size 2028USD 9.7 billion
CAGR 2023-20289.1%
Fastest Growing SegmentCloud
Largest MarketNorth America

Despite these opportunities, the ITSM market faces challenges such as integration complexities and resistance to change. However, as organizations continue to prioritize digital transformation and seamless IT service delivery, the Global ITSM market is poised for sustained growth and innovation in the coming years.

Key Market Drivers

Advanced Service Delivery

The Global Information Technology Service Management (ITSM) market is experiencing rapid growth driven by the adoption of advanced service delivery practices. ITSM solutions are empowering organizations to streamline and enhance their IT service management processes, resulting in improved efficiency and customer satisfaction. One of the key drivers of this growth is the shift towards proactive service delivery. ITSM systems equipped with AI and automation capabilities are enabling organizations to anticipate and address IT issues before they impact end-users. By leveraging predictive analytics and machine learning, these systems can identify potential service disruptions and take preventive actions, thus minimizing downtime and disruptions.

Additionally, ITSM solutions are increasingly focusing on self-service options, allowing end-users to resolve common IT issues independently. This shift towards self-service not only improves user satisfaction but also reduces the workload on IT support teams, enabling them to focus on more complex and critical tasks. Furthermore, automation is revolutionizing incident management, problem resolution, and change management processes within ITSM, leading to faster issue resolution and reduced operational costs. These advancements in service delivery are driving the widespread adoption of ITSM solutions across various industries.

Enhanced User Experience

The rising importance of user experience is a significant driver of the ITSM market's growth. Modern ITSM solutions are designed with a user-centric approach, emphasizing ease of use and accessibility. User-friendly interfaces and intuitive self-service portals are becoming standard features, making it simpler for end-users to request services and support. This improved user experience not only boosts user satisfaction but also reduces the time and effort required to resolve IT issues.

Moreover, AI-driven chatbots and virtual assistants are increasingly integrated into ITSM solutions, providing real-time support and assistance to end-users. These AI-powered tools can quickly address common queries, guide users through troubleshooting steps, and even automatically log and resolve simple incidents. As a result, end-users receive faster and more efficient support, enhancing their overall experience with IT services.

Optimized Resource Allocation

Efficient resource allocation is a critical driver of the ITSM market's growth. ITSM solutions equipped with AI and analytics capabilities enable organizations to optimize their IT resource allocation. By analyzing historical data, usage patterns, and service demands, these systems can make informed decisions regarding resource allocation, ensuring that IT resources are utilized effectively.

Furthermore, AI algorithms can assist in capacity planning and resource provisioning. By predicting future resource requirements based on historical data and trends, organizations can proactively allocate resources where they are needed, reducing the risk of service disruptions due to resource constraints. This optimization of resource allocation leads to cost savings, improved service quality, and better overall IT governance.

Enhanced Security and Compliance

Security and compliance concerns are driving the adoption of ITSM solutions that prioritize these aspects. With the increasing complexity of IT environments and the growing number of cyber threats, organizations are seeking ITSM solutions that incorporate robust security features. AI-driven security capabilities, such as threat detection, anomaly identification, and real-time monitoring, are becoming integral components of ITSM systems. These features help organizations protect their IT infrastructure, data, and sensitive information from cyberattacks and unauthorized access.

Additionally, compliance with industry regulations and data protection laws is a top priority for organizations. AI-powered ITSM solutions assist in automating compliance checks and audits, ensuring that organizations adhere to regulatory requirements. These solutions can continuously monitor IT processes and configurations, generate compliance reports, and alert organizations to potential violations, enabling them to take prompt corrective actions.

Key Market Challenges

Lack of Standardization and Alignment:

One of the major challenges in the Global ITSM Market is the lack of standardization and alignment across organizations. Different companies may have varying ITSM frameworks, processes, and tools, making it difficult to establish seamless collaboration and interoperability. This lack of standardization can lead to inefficiencies, increased costs, and difficulties in integrating ITSM solutions with other business systems. To address this challenge, industry-wide efforts are required to establish common standards and best practices that promote interoperability and enable organizations to align their ITSM processes effectively.

Resistance to Change and Cultural Shift:

Implementing ITSM solutions often requires a significant cultural shift within organizations. Resistance to change from employees and stakeholders can hinder the successful adoption and implementation of ITSM practices. Resistance may stem from a lack of understanding about the benefits of ITSM, fear of job displacement, or concerns about disruptions to existing workflows. Overcoming this challenge requires effective change management strategies, including comprehensive communication, training programs, and involvement of key stakeholders. Organizations need to emphasize the positive impact of ITSM on service delivery, efficiency, and customer satisfaction to gain buy-in and foster a culture that embraces ITSM principles.

Complexity and Integration Challenges:

The complexity of ITSM implementations can pose challenges for organizations, particularly when integrating ITSM solutions with existing IT infrastructure and systems. Legacy systems, diverse technology stacks, and disparate data sources can create integration complexities, leading to delays, data inconsistencies, and suboptimal performance. To address this challenge, organizations should prioritize selecting ITSM solutions that offer seamless integration capabilities and provide robust APIs. Additionally, comprehensive planning, testing, and collaboration with IT and business stakeholders are crucial to ensure smooth integration and minimize disruptions to ongoing operations.

Managing Service Level Agreements (SLAs) and Expectations:

Meeting service level agreements (SLAs) and customer expectations is a critical aspect of ITSM. However, it can be challenging to consistently deliver services within agreed-upon SLAs, especially when dealing with complex IT environments and high service demand. Failure to meet SLAs can result in customer dissatisfaction, penalties, and damage to the organization's reputation. To overcome this challenge, organizations need to establish realistic SLAs based on their capabilities, implement robust monitoring and reporting mechanisms, and continuously optimize service delivery processes. Proactive communication with customers and stakeholders is also essential to manage expectations and address any potential service disruptions or delays.

Security and Compliance Concerns:

In the era of increasing cybersecurity threats and stringent data protection regulations, security and compliance are significant challenges in the ITSM market. Organizations need to ensure that their ITSM solutions adhere to industry standards and regulatory requirements to protect sensitive data and maintain compliance. This includes implementing robust security measures, such as encryption, access controls, and vulnerability management. Regular audits and assessments are necessary to identify and address any security gaps or compliance issues. Organizations must prioritize security and compliance as integral components of their ITSM strategies to mitigate risks and maintain trust with customers and stakeholders.

Key Market Trends

Shift towards Cloud-based ITSM Solutions:

The Global ITSM Market is witnessing a significant shift towards cloud-based ITSM solutions. This trend is driven by the increasing adoption of cloud computing and the need for flexible and scalable ITSM platforms. Cloud-based ITSM solutions offer organizations the ability to access ITSM tools and services remotely, eliminating the need for on-premises infrastructure and reducing maintenance costs. These solutions provide scalability, allowing organizations to easily scale their ITSM capabilities based on their evolving needs. Additionally, cloud-based ITSM solutions offer enhanced collaboration and accessibility, enabling geographically dispersed teams to work together seamlessly.

Integration of Artificial Intelligence and Automation:

The integration of artificial intelligence (AI) and automation technologies is a key trend in the Global ITSM Market. AI-powered ITSM solutions leverage machine learning algorithms to analyze vast amounts of data, identify patterns, and automate routine IT tasks. This enables organizations to streamline their ITSM processes, improve efficiency, and reduce manual errors. AI-enabled ITSM solutions can automate incident management, problem resolution, and change management, leading to faster response times and improved service quality. Furthermore, AI-driven chatbots and virtual assistants are being deployed to enhance self-service capabilities and provide instant support to end-users.

Focus on User Experience and Self-Service:

User experience and self-service capabilities are gaining prominence in the Global ITSM Market. Organizations are prioritizing the development of intuitive and user-friendly ITSM interfaces to enhance the overall user experience. Self-service portals and knowledge bases are being implemented to empower end-users to resolve common IT issues independently, reducing the burden on IT support teams. By enabling self-service, organizations can improve user satisfaction, reduce service desk workload, and enhance productivity.

Shift towards Agile and DevOps Practices

The adoption of Agile and DevOps practices is a growing trend in the Global ITSM Market. Organizations are embracing these methodologies to enhance collaboration, accelerate software development, and improve service delivery. Agile and DevOps methodologies promote iterative development, continuous integration, and continuous delivery, enabling organizations to respond quickly to changing business requirements. ITSM solutions are being integrated with Agile and DevOps tools to ensure seamless coordination between development and operations teams, resulting in faster deployment of new services and improved customer satisfaction.

Enhanced Analytics and Reporting Capabilities

Analytics and reporting capabilities are becoming increasingly important in the Global ITSM Market. Organizations are leveraging advanced analytics tools to gain insights into their ITSM processes, identify bottlenecks, and make data-driven decisions. Predictive analytics is being used to anticipate and prevent IT incidents, enabling proactive problem management. Real-time dashboards and customizable reports provide organizations with visibility into key ITSM metrics, helping them monitor service performance, track SLAs, and identify areas for improvement.

Segmental Insights

Deployment Insights

In 2022, the cloud deployment segment dominated the Global Information Technology Service Management (ITSM) Market and is expected to maintain its dominance during the forecast period. The increasing adoption of cloud computing and the benefits associated with cloud-based ITSM solutions have been the primary drivers of this dominance. Cloud deployment offers several advantages over on-premise deployment, including scalability, flexibility, cost-effectiveness, and ease of implementation.

Cloud-based ITSM solutions provide organizations with the ability to access ITSM tools and services remotely, eliminating the need for on-premise infrastructure and reducing maintenance costs. This scalability allows organizations to easily scale their ITSM capabilities based on their evolving needs, ensuring that they can adapt to changing business requirements. Additionally, cloud deployment offers enhanced collaboration and accessibility, enabling geographically dispersed teams to work together seamlessly and improving overall productivity.

Furthermore, cloud-based ITSM solutions provide organizations with the flexibility to choose the cloud platform that best suits their needs. They can be easily deployed and managed across multiple cloud environments, allowing organizations to leverage the benefits of different cloud providers and avoid vendor lock-in. This flexibility enables seamless integration with existing cloud infrastructure and ensures that the ITSM solution can adapt to the specific requirements of the organization.

The ongoing digital transformation and the increasing adoption of remote work practices have further accelerated the demand for cloud-based ITSM solutions. With the cloud deployment model, organizations can provide ITSM services to their employees regardless of their location, ensuring uninterrupted service delivery and support. This has become particularly crucial in the current business landscape, where remote work has become the norm.

End-user Industry Insights

In 2022, the IT and Telecommunication industry segment dominated the Global Information Technology Service Management (ITSM) Market and is expected to maintain its dominance during the forecast period. The IT and Telecommunication industry heavily relies on IT services and infrastructure to support their operations and deliver services to their customers. ITSM solutions play a critical role in managing and optimizing IT processes, ensuring efficient service delivery, and maintaining high levels of customer satisfaction. With the increasing complexity of IT systems and the growing demand for seamless digital experiences, the IT and Telecommunication industry continues to invest in ITSM solutions to enhance their IT service management capabilities, streamline operations, and improve overall business performance. The industry's focus on innovation, rapid technological advancements, and the need for agile and reliable IT services further drives the demand for ITSM solutions, making the IT and Telecommunication segment the dominant end-user industry in the Global ITSM Market.

Application Insights

In 2022, the performance management segment dominated the Global Information Technology Service Management (ITSM) Market and is expected to maintain its dominance during the forecast period. Performance management plays a crucial role in ensuring the optimal functioning and efficiency of IT systems and services, making it a key focus area for organizations. Performance management involves monitoring, analyzing, and optimizing the performance of IT infrastructure, applications, and services to meet defined performance objectives. It encompasses various aspects such as monitoring system resources, identifying bottlenecks, analyzing performance data, and implementing corrective measures. With the increasing complexity of IT environments and the growing reliance on technology for business operations, organizations are placing significant emphasis on performance management to ensure smooth and uninterrupted service delivery.

The dominance of the performance management segment can be attributed to several factors. Firstly, organizations are increasingly recognizing the importance of proactive performance monitoring and management to prevent service disruptions and minimize downtime. By continuously monitoring key performance indicators (KPIs) and identifying potential issues in real-time, organizations can take proactive measures to optimize performance and maintain high service levels.

Secondly, the rapid growth of digital transformation initiatives and the increasing adoption of cloud computing and virtualization technologies have further fueled the demand for performance management solutions. These technologies introduce new complexities and challenges in managing IT performance, such as ensuring optimal resource allocation, managing virtualized environments, and monitoring the performance of cloud-based applications and services. Performance management solutions provide organizations with the necessary tools and capabilities to address these challenges and ensure optimal performance in dynamic and distributed IT environments.

Lastly, the increasing focus on customer experience and satisfaction has also contributed to the dominance of the performance management segment. Organizations recognize that poor performance can directly impact customer experience and loyalty. By effectively managing performance, organizations can deliver faster response times, minimize latency, and ensure a seamless user experience, thereby enhancing customer satisfaction and loyalty.

Overall, the dominance of the performance management segment in the Global ITSM Market is expected to continue during the forecast period. The increasing importance of proactive performance monitoring, the growth of digital transformation initiatives, and the focus on customer experience are key drivers that will sustain the demand for performance management solutions. Organizations will continue to invest in these solutions to optimize IT performance, enhance service delivery, and drive business success.

Regional Insights

In 2022, North America emerged as the dominant region in the Global Information Technology Service Management (ITSM) Market, and it is expected to maintain its dominance during the forecast period. This continued leadership is attributed to several key factors. Firstly, North America boasts a mature IT landscape, with a high level of IT adoption across various industries. This widespread reliance on IT services necessitates robust ITSM solutions to streamline operations, ensure service quality, and enhance customer satisfaction. Secondly, the region has a strong focus on technological innovation and digital transformation, further driving the demand for advanced ITSM capabilities. Many North American organizations prioritize ITSM solutions that incorporate artificial intelligence (AI) and automation to optimize service delivery and resource management. Moreover, the presence of a highly competitive ITSM vendor landscape in North America offers organizations a wide array of choices and customization options, further fueling adoption. Additionally, the region's stringent regulatory environment, coupled with the need for compliance with data protection laws, underscores the importance of effective ITSM in ensuring security and regulatory adherence. As North American businesses continue to invest in IT infrastructure and digital initiatives, the dominance of the region in the ITSM market is expected to persist, making it a pivotal player in shaping the global ITSM landscape during the forecast period.

Key Market Players

  • IBM Corporation
  • ASG Technologies Group Inc.
  • Atlassian Corporation PLC
  • Micro Focus International PLC
  • Broadcom Inc.
  • Axios Systems
  • BMC Software Inc. (kohlberg Kravis Roberts & Co. L.p. )
  • Freshworks Inc.
  • Ivanti Inc.
  • ServiceNow Inc.

Report Scope:

In this report, the Global Information Technology Service Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Information Technology Service Management Market, By Deployment:

  • Cloud
  • On-premise

Information Technology Service Management Market, By End- use Industry:

  • BFSI
  • Manufacturing
  • Government and Education
  • IT and Telecommunication
  • Retail
  • Travel and Hospitality
  • Healthcare
  • Others

Information Technology Service Management Market, By Application:

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management System

Information Technology Service Management Market, By Region:

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
  • Belgium
  • Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Indonesia
  • Vietnam
  • South America
  • Brazil
  • Argentina
  • Colombia
  • Chile
  • Peru
  • Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Turkey
  • Israel

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the Global Information Technology Service Management Market.

Available Customizations:

  • Global Information Technology Service Management market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Formulation of the Scope
  • 2.4. Assumptions and Limitations
  • 2.5. Sources of Research
    • 2.5.1. Secondary Research
    • 2.5.2. Primary Research
  • 2.6. Approach for the Market Study
    • 2.6.1. The Bottom-Up Approach
    • 2.6.2. The Top-Down Approach
  • 2.7. Methodology Followed for Calculation of Market Size & Market Shares
  • 2.8. Forecasting Methodology
    • 2.8.1. Data Triangulation & Validation

3. Executive Summary

4. Impact of COVID-19 on Global Information Technology Service Management Market

5. Voice of Customer

6. Global Information Technology Service Management Market Overview

7. Global Information Technology Service Management Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Deployment (Cloud and On-premise)
    • 7.2.2. By Application (Configuration Management, Performance Management, Network Management, and Database Management System)
    • 7.2.3. By End-user Industry (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, Others)
    • 7.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
  • 7.3. By Company (2022)
  • 7.4. Market Map

8. North America Information Technology Service Management Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Deployment
    • 8.2.2. By Application
    • 8.2.3. By End-user Industry
    • 8.2.4. By Country
  • 8.3. North America: Country Analysis
    • 8.3.1. United States Information Technology Service Management Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Deployment
        • 8.3.1.2.2. By Application
        • 8.3.1.2.3. By End-user Industry
    • 8.3.2. Canada Information Technology Service Management Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Deployment
        • 8.3.2.2.2. By Application
        • 8.3.2.2.3. By End-user Industry
    • 8.3.3. Mexico Information Technology Service Management Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Deployment
        • 8.3.3.2.2. By Application
        • 8.3.3.2.3. By End-user Industry

9. Europe Information Technology Service Management Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Deployment
    • 9.2.2. By Application
    • 9.2.3. By End-user Industry
    • 9.2.4. By Country
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Information Technology Service Management Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Deployment
        • 9.3.1.2.2. By Application
        • 9.3.1.2.3. By End-user Industry
    • 9.3.2. France Information Technology Service Management Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Deployment
        • 9.3.2.2.2. By Application
        • 9.3.2.2.3. By End-user Industry
    • 9.3.3. United Kingdom Information Technology Service Management Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Deployment
        • 9.3.3.2.2. By Application
        • 9.3.3.2.3. By End-user Industry
    • 9.3.4. Italy Information Technology Service Management Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Deployment
        • 9.3.4.2.2. By Application
        • 9.3.4.2.3. By End-user Industry
    • 9.3.5. Spain Information Technology Service Management Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Deployment
        • 9.3.5.2.2. By Application
        • 9.3.5.2.3. By End-user Industry
    • 9.3.6. Belgium Information Technology Service Management Market Outlook
      • 9.3.6.1. Market Size & Forecast
        • 9.3.6.1.1. By Value
      • 9.3.6.2. Market Share & Forecast
        • 9.3.6.2.1. By Deployment
        • 9.3.6.2.2. By Application
        • 9.3.6.2.3. By End-user Industry

10. South America Information Technology Service Management Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Deployment
    • 10.2.2. By Application
    • 10.2.3. By End-user Industry
    • 10.2.4. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Information Technology Service Management Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Deployment
        • 10.3.1.2.2. By Application
        • 10.3.1.2.3. By End-user Industry
    • 10.3.2. Colombia Information Technology Service Management Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Deployment
        • 10.3.2.2.2. By Application
        • 10.3.2.2.3. By End-user Industry
    • 10.3.3. Argentina Information Technology Service Management Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Deployment
        • 10.3.3.2.2. By Application
        • 10.3.3.2.3. By End-user Industry
    • 10.3.4. Chile Information Technology Service Management Market Outlook
      • 10.3.4.1. Market Size & Forecast
        • 10.3.4.1.1. By Value
      • 10.3.4.2. Market Share & Forecast
        • 10.3.4.2.1. By Deployment
        • 10.3.4.2.2. By Application
        • 10.3.4.2.3. By End-user Industry
    • 10.3.5. Peru Information Technology Service Management Market Outlook
      • 10.3.5.1. Market Size & Forecast
        • 10.3.5.1.1. By Value
      • 10.3.5.2. Market Share & Forecast
        • 10.3.5.2.1. By Deployment
        • 10.3.5.2.2. By Application
        • 10.3.5.2.3. By End-user Industry

11. Middle East & Africa Information Technology Service Management Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Deployment
    • 11.2.2. By Application
    • 11.2.3. By End-user Industry
    • 11.2.4. By Country
  • 11.3. Middle East & Africa: Country Analysis
    • 11.3.1. Saudi Arabia Information Technology Service Management Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Deployment
        • 11.3.1.2.2. By Application
        • 11.3.1.2.3. By End-user Industry
    • 11.3.2. UAE Information Technology Service Management Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Deployment
        • 11.3.2.2.2. By Application
        • 11.3.2.2.3. By End-user Industry
    • 11.3.3. South Africa Information Technology Service Management Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Deployment
        • 11.3.3.2.2. By Application
        • 11.3.3.2.3. By End-user Industry
    • 11.3.4. Turkey Information Technology Service Management Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Deployment
        • 11.3.4.2.2. By Application
        • 11.3.4.2.3. By End-user Industry
    • 11.3.5. Israel Information Technology Service Management Market Outlook
      • 11.3.5.1. Market Size & Forecast
        • 11.3.5.1.1. By Value
      • 11.3.5.2. Market Share & Forecast
        • 11.3.5.2.1. By Deployment
        • 11.3.5.2.2. By Application
        • 11.3.5.2.3. By End-user Industry

12. Asia Pacific Information Technology Service Management Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Deployment
    • 12.1.2. By Application
    • 12.1.3. By End-user Industry
    • 12.1.4. By Country
  • 12.2. Asia-Pacific: Country Analysis
    • 12.2.1. China Information Technology Service Management Market Outlook
      • 12.2.1.1. Market Size & Forecast
        • 12.2.1.1.1. By Value
      • 12.2.1.2. Market Share & Forecast
        • 12.2.1.2.1. By Deployment
        • 12.2.1.2.2. By Application
        • 12.2.1.2.3. By End-user Industry
    • 12.2.2. India Information Technology Service Management Market Outlook
      • 12.2.2.1. Market Size & Forecast
        • 12.2.2.1.1. By Value
      • 12.2.2.2. Market Share & Forecast
        • 12.2.2.2.1. By Deployment
        • 12.2.2.2.2. By Application
        • 12.2.2.2.3. By End-user Industry
    • 12.2.3. Japan Information Technology Service Management Market Outlook
      • 12.2.3.1. Market Size & Forecast
        • 12.2.3.1.1. By Value
      • 12.2.3.2. Market Share & Forecast
        • 12.2.3.2.1. By Deployment
        • 12.2.3.2.2. By Application
        • 12.2.3.2.3. By End-user Industry
    • 12.2.4. South Korea Information Technology Service Management Market Outlook
      • 12.2.4.1. Market Size & Forecast
        • 12.2.4.1.1. By Value
      • 12.2.4.2. Market Share & Forecast
        • 12.2.4.2.1. By Deployment
        • 12.2.4.2.2. By Application
        • 12.2.4.2.3. By End-user Industry
    • 12.2.5. Australia Information Technology Service Management Market Outlook
      • 12.2.5.1. Market Size & Forecast
        • 12.2.5.1.1. By Value
      • 12.2.5.2. Market Share & Forecast
        • 12.2.5.2.1. By Deployment
        • 12.2.5.2.2. By Application
        • 12.2.5.2.3. By End-user Industry
    • 12.2.6. Indonesia Information Technology Service Management Market Outlook
      • 12.2.6.1. Market Size & Forecast
        • 12.2.6.1.1. By Value
      • 12.2.6.2. Market Share & Forecast
        • 12.2.6.2.1. By Deployment
        • 12.2.6.2.2. By Application
        • 12.2.6.2.3. By End-user Industry
    • 12.2.7. Vietnam Information Technology Service Management Market Outlook
      • 12.2.7.1. Market Size & Forecast
        • 12.2.7.1.1. By Value
      • 12.2.7.2. Market Share & Forecast
        • 12.2.7.2.1. By Deployment
        • 12.2.7.2.2. By Application
        • 12.2.7.2.3. By End-user Industry

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. IBM Corporation
    • 15.1.1. Business Overview
    • 15.1.2. Key Revenue and Financials
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel/Key Contact Person
    • 15.1.5. Key Product/Services Offered
  • 15.2. ASG Technologies Group Inc.
    • 15.2.1. Business Overview
    • 15.2.2. Key Revenue and Financials
    • 15.2.3. Recent Developments
    • 15.2.4. Key Personnel/Key Contact Person
    • 15.2.5. Key Product/Services Offered
  • 15.3. Atlassian Corporation PLC
    • 15.3.1. Business Overview
    • 15.3.2. Key Revenue and Financials
    • 15.3.3. Recent Developments
    • 15.3.4. Key Personnel/Key Contact Person
    • 15.3.5. Key Product/Services Offered
  • 15.4. Micro Focus International PLC
    • 15.4.1. Business Overview
    • 15.4.2. Key Revenue and Financials
    • 15.4.3. Recent Developments
    • 15.4.4. Key Personnel/Key Contact Person
    • 15.4.5. Key Product/Services Offered
  • 15.5. Broadcom Inc.
    • 15.5.1. Business Overview
    • 15.5.2. Key Revenue and Financials
    • 15.5.3. Recent Developments
    • 15.5.4. Key Personnel/Key Contact Person
    • 15.5.5. Key Product/Services Offered
  • 15.6. Axios Systems
    • 15.6.1. Business Overview
    • 15.6.2. Key Revenue and Financials
    • 15.6.3. Recent Developments
    • 15.6.4. Key Personnel/Key Contact Person
    • 15.6.5. Key Product/Services Offered
  • 15.7. BMC Software Inc. (kohlberg Kravis Roberts & Co. L.p. )
    • 15.7.1. Business Overview
    • 15.7.2. Key Revenue and Financials
    • 15.7.3. Recent Developments
    • 15.7.4. Key Personnel/Key Contact Person
    • 15.7.5. Key Product/Services Offered
  • 15.8. Freshworks Inc.
    • 15.8.1. Business Overview
    • 15.8.2. Key Revenue and Financials
    • 15.8.3. Recent Developments
    • 15.8.4. Key Personnel/Key Contact Person
    • 15.8.5. Key Product/Services Offered
  • 15.9. Ivanti Inc.
    • 15.9.1. Business Overview
    • 15.9.2. Key Revenue and Financials
    • 15.9.3. Recent Developments
    • 15.9.4. Key Personnel/Key Contact Person
    • 15.9.5. Key Product/Services Offered
  • 15.10. ServiceNow Inc.
    • 15.10.1. Business Overview
    • 15.10.2. Key Revenue and Financials
    • 15.10.3. Recent Developments
    • 15.10.4. Key Personnel/Key Contact Person
    • 15.10.5. Key Product/Services Offered

16. Strategic Recommendations

17. About Us & Disclaimer