市場調查報告書
商品編碼
1624522
全球行動互動市場規模(按解決方案、組織規模、最終用戶產業、地區、範圍和預測)Global Mobile Engagement Market Size By Solution, By Organization Size, By End-User Industry, By Geographic Scope And Forecast |
預計行動參與市場規模將在 2024 年達到 124.5 億美元,在 2031 年達到 1,302.9 億美元,2024 年至 2031 年的複合年增長率為 37.62%。行動參與是指使用者透過智慧型手機或平板電腦等行動裝置與公司、產品或服務進行的互動和體驗。行動互動包括各種數位行銷技術,如行動應用程式、網站、社交媒體、簡訊行銷和推播通知,所有這些技術都有助於與用戶建立更牢固的關係並提高消費者忠誠度。是:有效的行動參與不僅可以提高用戶保留率和滿意度,還可以透過提供個人化、情境驅動的體驗來增加收入。
此外,行動參與應用程式還包括客製化推播通知,以告知用戶有關促銷活動的訊息,應用程式內訊息傳遞以增強用戶體驗,以及基於位置的行銷,根據用戶的地理位置提供相關優惠。
智慧型手機普及率:
智慧型手機的日益普及是行動參與市場的主要驅動力。據報道,到2021年,85%的美國人將擁有智慧型手機,高於2011年的35%。智慧型手機使用量的大幅成長將增加行動參與技術的用戶數量,從而推動市場成長。
增加行動應用程式的使用:
人們在行動應用上花費的時間越來越多,這推動了行動參與市場的發展。根據 App Annie 的《State of Mobile 2021》報告,2020 年消費者平均每天在行動應用程式上花費 4.2 小時,比 2019 年增加了 30%。應用程式使用量的增加為企業透過行動平台與客戶互動提供了機會。
轉向行動商務的轉變:
行動商務的興起是行動參與市場的主要動力。根據美國人口普查局的數據,2021 年行動商務銷售額達到 3,593.2 億美元,比上年增長 15.2%。隨著越來越多的消費者使用行動裝置購物,企業正在投資行動參與技術以佔領更大的市場佔有率。
主要課題
行動應用程式獲利的困難:
全球大多數人口已經從個人電腦轉向手機來存取網路。這使得本機行動應用程式開發人員能夠將貨幣化技術融入他們的網站中。然而,隨著免費應用程式的流行,收入變得嚴重依賴這些程式。付費下載對於應用程式創造最高收入也起著關鍵作用,這使得行動應用程式的貨幣化變得困難。
缺乏行動行銷整合專業知識:
開發行動行銷活動等新方法需要大量的研究、專業知識和經驗來實施最有效的技術。選擇正確的目標群體、無法計算投資回報率和其他指標、創建不適當的廣告格式以及其他不可避免的錯誤等問題可能會對您的品牌產生巨大的負面影響。行動行銷有很多好處,但要獲得新的目標客戶,需要瞭解數位行銷的專家,設備設定等其他困難因素也在行動互動市場中發揮作用。
主要趨勢:
擁抱個人化、情境化的訊息傳遞:
人們越來越重視提供個人化、情境驅動的行動參與體驗。公司可以利用用戶數據和即時洞察,根據用戶偏好、位置、行為和客戶旅程階段傳遞個人化訊息。這可以提高相關性、增加參與度並建立更牢固的客戶關係。動態內容、地理定位和預測分析使行動參與更加情境化。
聊天機器人和虛擬助理整合:
將聊天機器人和虛擬助理等對話式介面整合到行動應用程式中的趨勢日益增長。這些人工智慧解決方案可以偵測使用者意圖並呈現相關資訊和任務,提供更自然、更互動的參與。透過提供全天候協助、自動執行常見查詢以及添加更多個人化服務來增強行動體驗。領先品牌正在採用聊天機器人來實現客戶支援、潛在客戶開發和應用內指導等用例。
漸進式 Web 應用程式 (PWA) 的興起:
漸進式 Web 應用程式 (PWA) 越來越受歡迎,因為它們在行動網路上提供了無縫的類似應用程式的體驗。PWAs 結合了網路和行動應用程式的最佳功能,包括搜尋引擎發現、URL 連結、離線功能和主螢幕整合。PWAs 有助於消除下載原生應用程式的障礙,同時仍提供引人注目的行動體驗。PWAs 非常適合內容豐富的網站、電子商務企業以及希望提高行動轉換率的組織。
Mobile Engagement Market size was valued at USD 12.45 Billion in 2024 and is projected to reach USD 130.29 Billion by 2031 , growing at a CAGR of 37.62% from 2024 to 2031. Mobile engagement refers to users' interactions and experiences with businesses, products, or services via mobile devices such as smartphones and tablets. It comprises a variety of digital marketing methods, such as mobile applications, websites, social media, SMS marketing, and push notifications, all geared at building strong user relationships and increasing consumer loyalty. Effective mobile engagement not only improves user retention and satisfaction but also increases revenue by providing personalized and context-driven experiences.
Furthermore, mobile engagement applications include customized push notifications to alert users to promotions, in-app messaging to improve user experience, and location-based marketing to send appropriate offers depending on users' geographic locations.
The key market dynamics that are shaping the mobile engagement market include:
Increasing Smartphone Adoption:
The widespread usage of smartphones is a major driver of the mobile engagement market. According to a report, by 2021, 85% of Americans own a smartphone, up from 35% in 2011. This considerable increase in smartphone usage opens up a bigger audience for mobile engagement techniques, resulting in market growth.
Rising Mobile App Usage:
The increased amount of time spent using mobile apps is driving the mobile engagement market. According to App Annie's State of Mobile 2021 report, consumers used mobile applications for an average of 4.2 hours per day in 2020, up 30% from 2019. This rising app usage opens up more chances for businesses to engage with their clients via mobile platforms.
Shift towards Mobile Commerce:
The increasing expansion of mobile commerce is a major driver of the mobile engagement market. According to the U.S. Census Bureau, mobile commerce sales totaled $359.32 billion in 2021, up 15.2% from the previous year. As more consumers shop on their mobile devices, businesses are investing in mobile engagement techniques to acquire a larger market share.
Key Challenges:
Difficulty in Monetizing Mobile Apps:
The majority of the globe has switched from PCs to mobile phones for internet access. This has allowed native mobile app developers to implement monetization techniques for their websites. However, with the proliferation of free apps, revenue has grown heavily reliant on these programs. Paid downloads have also played an important role in generating the highest app sales, making it difficult to monetize mobile apps.
Lack of Expertise in Mobile Marketing Integration:
Developing new approaches, such as mobile marketing campaigns, necessitates substantial research, expertise, and experience to incorporate the most efficient technique. Some issues, like as selecting a suitable target group, being unable to compute ROI and other metrics, producing an inappropriate ad format, and other unavoidable faults, have a big negative impact on the brand. Although it has various benefits, gaining new and target clients through mobile marketing necessitates experts that understand digital marketing efforts as well as other difficult elements such as device configuration, which are some of the factors restricting the mobile engagement market's growth.
Key Trends:
Adoption of Personalized and Contextual Messaging:
There is an increasing emphasis on providing personalized and context-driven mobile engagement experiences. Companies leverage user data and real-time insights to send personalized messages depending on user preferences, location, behavior, and stage of the customer journey. This improves relevancy, increases engagement, and fosters stronger customer relationships. Dynamic content, geo-targeting, and predictive analytics provide more contextual mobile engagement.
Integration of Chatbots and Virtual Assistants:
The integration of conversational interfaces such as chatbots and virtual assistants into mobile apps is a growing trend. These AI-powered solutions offer more natural, interactive engagement by detecting user intent and presenting relevant information or tasks. They improve the mobile experience by providing 24-hour help, automating frequent inquiries, and adding a more personal touch. Leading brands are employing chatbots for use cases like customer support, lead generation, and in-app guidance.
Rise of Progressive Web Apps (PWAs):
Progressive Web Apps (PWAs) are gaining popularity because they offer a seamless, app-like experience on the mobile web. PWAs integrate the greatest features of web and mobile apps, including search engine discovery, URL linking, offline functionality, and home screen integration. They help to eliminate the barrier of downloading native apps while still providing a compelling mobile experience. PWAs are suitable for content-heavy websites, e-commerce companies, and organizations that want to increase mobile conversion rates.
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Here is a more detailed regional analysis of the mobile engagement market:
Asia Pacific:
According to Verified Market Research, the Asia Pacific region is estimated to dominate the market over the forecast period. The Asia Pacific region is experiencing an increase in smartphone adoption, particularly in emerging markets. According to the GSMA's Mobile Economy Asia Pacific 2021 report, smartphone use in the region reached 68% in 2020 and is expected to increase to 80% by 2025. This rapid increase in smartphone usage creates an ideal environment for mobile engagement techniques, resulting in market growth throughout the region.
Furthermore, the Asia Pacific region is experiencing considerable growth in mobile internet usage, which is driving the mobile engagement market. According to the Internet and Mobile Association of India (IAMAI) and Kantar's ICUBE 2020 research, India's mobile internet users reached 448 million by the end of 2020, up 23% from 2019. The growing number of mobile internet users creates massive opportunities for businesses to engage with consumers through mobile platforms.
Europe:
Europe region is estimated to exhibit significant growth within the market during the forecast period. Europe has seen a significant surge in smartphone penetration, propelling the mobile engagement market. According to Eurostat, 87% of EU citizens aged 16 to 74 used mobile devices to access the internet in 2020, up from 76% in 2016. In other countries, such as the Netherlands and Sweden, this proportion has surpassed 95%. This extensive smartphone usage creates an ideal environment for mobile engagement methods, propelling industry growth throughout the region.
Furthermore, the European region is experiencing a tremendous increase in mobile internet usage, which is driving the mobile engagement market. According to the European Commission's Digital Economy and Society Index (DESI) 2021, 4G mobile coverage reached 99.7% of European households in 2020, an increase from 96% in 2015. Also, the survey predicts that in 2020, 71% of European internet users used smartphones to access online services, up from 64% in 2019. This increased mobile internet adoption opens up numerous options for businesses to engage with customers via mobile platforms.
North America:
North America is estimated to exhibit substantial growth within the market during the forecast period. The North American region is experiencing a considerable increase in mobile app adoption, boosting the mobile engagement market. According to App Annie's State of Mobile 2021 study, U.S. consumers used mobile applications for an average of 3.7 hours per day in 2020, up 20% from 2019. Additionally, mobile app downloads in the United States increased by 7% year on year in 2020, hitting 12.3 billion. This growth in app usage opens up several options for businesses to engage with their clients via mobile platforms.
Furthermore, the mobile engagement market in North America is being driven primarily by the rapid expansion of mobile commerce. According to the US Census Bureau, mobile commerce sales in the United States reached USD 359.32 Billion in 2021, up 15.2% from the previous year. eMarketer predicts that by 2025, mobile commerce will account for 44.2% of all retail e-commerce sales in the United States. This move to mobile shopping motivates firms to invest in mobile engagement tactics to attract and keep clients in this rapidly expanding market.
The Mobile Engagement Market is segmented based on Solution, Organization Size, End-User Industry, and Geography.
Based on the Solution, the market is segmented into SMS & MMS, Push Notifications, In-App Messaging, E-mails, App/Web Content, and Others. The push notification segment is estimated to dominate within the mobile engagement market due to the success of push notifications as a marketing and communication channel, which allows for increased engagement rates and user retention. The segment is expected to increase rapidly, owing to its low cost and capacity to send timely, relevant messages to customers across several platforms, hence improving overall customer experience and brand interaction.
Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). The large enterprise segment is estimated to dominate the mobile engagement market due to its capacity to manage complicated systems and large volumes of marketing data, necessitating advanced mobile engagement techniques. Large enterprises invest heavily in mobile engagement platforms to improve customer connections and optimize marketing activities, resulting in continuous growth at a CAGR of 37% throughout the forecast period.
Based on End-User Industry, the market is segmented into BFSI, Media & Entertainment, Retail, Travel & Hospitality, IT & Telecom, and Others. The banking, financial services & insurance (BFSI) segment is estimated to hold the majority share in the forecast period of the mobile engagement market. This domination is fueled by the rapid evolution of new technology and the changing demands of digitally informed clients. BFSI institutions are increasingly turning to mobile engagement technologies to improve client interactions, expedite processes, and create tailored experiences. The integration of developing technologies, such as artificial intelligence and data analytics, contributes to the growth of this market by allowing for more effective customer engagement tactics.
Based on Geography, the Mobile Engagement Market is classified into North America, Europe, Asia Pacific, and the Rest of the World. The Asia Pacific region is estimated to hold the largest share of the mobile engagement market. This domination is being driven by the rapid proliferation of smartphones and the growing use of mobile applications throughout the region. The existence of large online retailers, as well as the construction of mobile telecom infrastructure, help to drive market growth. Furthermore, the region's emphasis on digital transformation and technical developments, such as AI integration, is projected to maintain its leadership in the next years.
Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.