市場調查報告書
商品編碼
1388266
資訊科技服務管理市場規模 - 按技術、按組件、企業規模、部署模型和預測 2023 - 2032Information Technology Service Management Market Size-By Technology (Configuration Management, Performance Management, Network Management, Database Management System), By Component, Enterprise Size, Deployment Model & Forecast 2023-2032 |
在人工智慧和自動化技術高度整合的推動下,資訊科技服務管理市場規模從2023年到2032年將以超過10%的CAGR擴大。
隨著人工智慧和自動化的湧入,資訊技術服務管理 (ITSM) 平台日益增強,可實現日常任務自動化、縮短事件解決時間並最佳化資源利用率。這些技術支援預測分析,以確保主動解決問題並最大限度地減少停機時間。分析大量資料集和自學以改進決策的能力也正在將 ITSM 轉變為更智慧和響應迅速的系統。組織對效率和數位轉型的日益重視也將有利於市場成長。
資訊科技服務管理產業分為技術、企業規模、部署模型、組件、產業垂直和區域。
在技術方面,預計 2023 年至 2032 年資料庫管理系統領域的市場佔有率將獲得顯著成長。這是由於組織越來越依賴強大的 IT 基礎設施以及對有效資料庫管理的需求不斷增加。隨著各行業資料量的不斷增加,多個企業正在轉向雲端運算和儲存解決方案,進一步刺激了ITSM框架內先進資料庫管理系統的發展。例如,2022 年 12 月,ClickHouse, Inc. 推出了 ClickHouse Cloud,這是一個閃電般快速的基於雲端的資料庫,可加速現代數位企業的分析和洞察。
從產業垂直角度來看,在全球快速數位轉型的推動下,IT和電信領域的ITMS產業預計將在2023年至2032年間實現強勁成長。 IT 和電信組織致力於透過投資先進的解決方案來最佳化服務交付和管理複雜的 IT 流程,從而提高營運敏捷性和客戶滿意度。確保監管合規性的不斷成長的需求也將有助於該細分市場的成長。
從區域來看,亞太資訊科技服務管理市場在2022 年佔據了相當大的收入佔有率,並有望在2032 年之前呈現強勁的成長速度。這可以歸因於組織中ITSM 解決方案的大量採用,以與IT 服務保持一致,以提供數位策略、自動化流程並提高數位環境中的營運效率。印度、中國和日本等國家正在經歷快速的技術發展,進一步推動了對高效 IT 服務交付和管理的需求。動態的商業環境加上 IT 基礎設施投資的增加預計也將增強產業前景。
Information Technology Service Management Market size is set to expand at over 10% CAGR from 2023 to 2032, driven by the higher integration of AI and automation technologies.
With the influx of AI and automation, information technology service management (ITSM) platforms are increasingly enhanced for automating routine tasks, improving incident resolution times, and optimizing resource utilization. These technologies enable predictive analytics for ensuring proactive issue resolution and minimizing downtime. The ability to analyze vast datasets and self-learn for improved decision-making is also transforming ITSM into a more intelligent and responsive system. The rising prioritization of efficiency and digital transformation in organizations will also prove favorable for the market growth.
The information technology service management industry is segmented into technology, enterprise size, deployment model, component, industry vertical, and region.
In terms of technology, the market share from the database management system segment is projected to gain significant traction from 2023-2032. This is attributed to the increasing reliance of organizations on robust IT infrastructure and the surging need for effective database management. With the expanding volumes of data in diverse industries, multiple businesses are shifting towards cloud computing and storage solutions, further spurring the development of advanced database management systems within ITSM frameworks. For instance, in December 2022, ClickHouse, Inc. launched ClickHouse Cloud, a lightning-fast cloud-based database to accelerate analytics and insights for modern digital enterprises.
Based on industry vertical, the ITMS industry from the IT and telecom segment is expected to witness strong growth between 2023 and 2032 driven by the rapid digital transformation across the globe. IT and telecom organizations are focusing on enhancing operational agility and customer satisfaction by investing in advanced solutions to optimize service delivery and manage complex IT processes. The rising need for ensuring regulatory compliance will also contribute to the segment growth.
Regionally, the Asia Pacific information technology service management market held sizable revenue share in 2022 and is poised to exhibit robust growth rate through 2032. This can be ascribed to the surging adoption of ITSM solutions in organizations to align with IT services to offer digital strategies, automate processes, and enhance operational efficiency in the digital landscape. Countries such as India, China, and Japan are experiencing rapid technological evolution, further driving the need for efficient IT service delivery and management. The dynamic business landscape coupled with the increasing investments in IT infrastructure is also expected to augment the industry outlook.