首頁 > 市場調查報告書 > 消費品

客戶體驗/客戶參與

市場調查報告書

商品編碼

1582994

全球客服中心市場，2024-2028

Global Contact Center Market 2024-2028

出版日期: 2024年09月24日 | 出版商:

TechNavio | 英文 174 Pages | 訂單完成後即時交付

價格

簡介目錄圖表

客服中心市場，2024-2028

2023-2028 年，客服中心市場規模預估為 2,082 億美元，預測期內複合年成長率為 10.7%。該報告包括對客服中心市場的總體分析、市場規模和預測、趨勢、成長動力、挑戰以及涵蓋約 25 家供應商的供應商分析。

它提供了對當前市場狀況、最新趨勢和促進因素以及整體市場環境的最新分析。該市場的推動因素包括擴大採用雲端基礎的客服中心、改進 CRM 來有效產生收入的需求以及將互動式語音應答 (IVR) 整合到客服中心。

市場範圍
基準年	2024年
結束年份	2028年
預測期	2024-2028
成長動力	加速度
年與前一年同期比較[2024]	9.4%
複合年成長率	10.7%
增量	2082億美元

研究指出，整合聊天機器人以縮短週轉時間是推動未來幾年客服中心市場成長的關鍵原因之一。此外，使用分析來改善客戶體驗以及結合人工智慧來提供客製化解決方案將帶來巨大的市場需求。

區域細分
比較：按地區
北美：2023-2028 年市場規模與預測
亞太地區：2023-2028 年市場規模與預測
歐洲：2023-2028 年市場規模與預測
南美洲：2023-2028年市場規模與預測
中東和非洲：2023-2028 年市場規模與預測
美國：2023-2028 年市場規模與預測
英國：2023-2028 年市場規模與預測
澳洲：2023-2028 年市場規模與預測
德國：2023-2028年市場規模與預測
印度：2023-2028年市場規模與預測
按區域情況分類的市場機會

第10章促進因素、挑戰、機會、限制因素

市場促進因素
市場問題
促進因素和挑戰的影響
市場機會/限制

第11章競爭格局

概述
競爭格局
混亂的情況
產業風險

第12章競爭分析

公司簡介
公司市場定位
ALE International
Alphabet Inc.
Alvaria Inc.
Amazon.com Inc.
Ameyo Pvt Ltd.
Atos SE
Avaya LLC
Cisco Systems Inc.
Enghouse Systems Ltd.
Five9 Inc.
Genesys Telecommunications Laboratories Inc.
Mitel Networks Corp.
NEC Corp.
NICE Ltd.

第13章附錄

簡介目錄圖表

Product Code: IRTNTR40477

Contact Center Market 2024-2028

The contact center market is forecasted to grow by USD 208.2 bn during 2023-2028, accelerating at a CAGR of 10.7% during the forecast period. The report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based contact centers, necessity to improve crm for effective revenue generation, and integration of interactive voice response (IVR) into contact centers.

Market Scope
Base Year	2024
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	9.4%
CAGR	10.7%
Incremental Value	$208.2 bn

Technavio's contact center market is segmented as below:

By Type

Voice-based
Text-based
Social media-based

By Deployment

On-premises
Cloud-based

By Geographical Landscape

North America
APAC
Europe
South America
Middle East and Africa

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the contact center market growth during the next few years. Also, use of analytics for enhancing customer experience and incorporation of ai for providing customized solutions will lead to sizable demand in the market.

The report on the contact center market covers the following areas:

Contact Center Market sizing
Contact Center Market forecast
Contact Center Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading contact center market vendors that include 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp.. Also, the contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Market Landscape

2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
2.2 Market characteristics
- Market characteristics analysis
2.3 Value chain analysis
- Value Chain Analysis

3 Market Sizing

3.1 Market definition
- Offerings of companies included in the market definition
3.2 Market segment analysis
- Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ billion)
- Data Table on Global - Market size and forecast 2023-2028 ($ billion)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

4.1 Global Contact Center Market 2018 - 2022
- Historic Market Size - Data Table on Global Contact Center Market 2018 - 2022 ($ billion)
4.2 Type segment analysis 2018 - 2022
- Historic Market Size - Type Segment 2018 - 2022 ($ billion)
4.3 Deployment segment analysis 2018 - 2022
- Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
4.4 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.5 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Type

6.1 Market segments
- Chart on Type - Market share 2023-2028 (%)
- Data Table on Type - Market share 2023-2028 (%)
6.2 Comparison by Type
- Chart on Comparison by Type
- Data Table on Comparison by Type
6.3 Voice-based - Market size and forecast 2023-2028
- Chart on Voice-based - Market size and forecast 2023-2028 ($ billion)
- Data Table on Voice-based - Market size and forecast 2023-2028 ($ billion)
- Chart on Voice-based - Year-over-year growth 2023-2028 (%)
- Data Table on Voice-based - Year-over-year growth 2023-2028 (%)
6.4 Text-based - Market size and forecast 2023-2028
- Chart on Text-based - Market size and forecast 2023-2028 ($ billion)
- Data Table on Text-based - Market size and forecast 2023-2028 ($ billion)
- Chart on Text-based - Year-over-year growth 2023-2028 (%)
- Data Table on Text-based - Year-over-year growth 2023-2028 (%)
6.5 Social media-based - Market size and forecast 2023-2028
- Chart on Social media-based - Market size and forecast 2023-2028 ($ billion)
- Data Table on Social media-based - Market size and forecast 2023-2028 ($ billion)
- Chart on Social media-based - Year-over-year growth 2023-2028 (%)
- Data Table on Social media-based - Year-over-year growth 2023-2028 (%)
6.6 Market opportunity by Type
- Market opportunity by Type ($ billion)
- Data Table on Market opportunity by Type ($ billion)

7 Market Segmentation by Deployment

7.1 Market segments
- Chart on Deployment - Market share 2023-2028 (%)
- Data Table on Deployment - Market share 2023-2028 (%)
7.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment
7.3 On-premises - Market size and forecast 2023-2028
- Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
- Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
- Chart on On-premises - Year-over-year growth 2023-2028 (%)
- Data Table on On-premises - Year-over-year growth 2023-2028 (%)
7.4 Cloud-based - Market size and forecast 2023-2028
- Chart on Cloud-based - Market size and forecast 2023-2028 ($ billion)
- Data Table on Cloud-based - Market size and forecast 2023-2028 ($ billion)
- Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
- Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
7.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ billion)
- Data Table on Market opportunity by Deployment ($ billion)

8 Customer Landscape

8.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2023-2028 (%)
- Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ billion)
- Data Table on North America - Market size and forecast 2023-2028 ($ billion)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ billion)
- Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ billion)
- Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ billion)
- Data Table on South America - Market size and forecast 2023-2028 ($ billion)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ billion)
- Data Table on US - Market size and forecast 2023-2028 ($ billion)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ billion)
- Data Table on UK - Market size and forecast 2023-2028 ($ billion)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
9.10 Australia - Market size and forecast 2023-2028
- Chart on Australia - Market size and forecast 2023-2028 ($ billion)
- Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
- Chart on Australia - Year-over-year growth 2023-2028 (%)
- Data Table on Australia - Year-over-year growth 2023-2028 (%)
9.11 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ billion)
- Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.12 India - Market size and forecast 2023-2028
- Chart on India - Market size and forecast 2023-2028 ($ billion)
- Data Table on India - Market size and forecast 2023-2028 ($ billion)
- Chart on India - Year-over-year growth 2023-2028 (%)
- Data Table on India - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ billion)
- Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Opportunity/Restraints

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints

11 Competitive Landscape

11.1 Overview
11.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
- Overview on factors of disruption
11.4 Industry risks
- Impact of key risks on business

12 Competitive Analysis

12.1 Companies profiled
- Companies covered
12.2 Market positioning of companies
- Matrix on companies position and classification
- 8x8 Inc.
- 8x8 Inc. - Overview
- 8x8 Inc. - Product / Service
- 8x8 Inc. - Key news
- 8x8 Inc. - Key offerings
12.4 ALE International
- ALE International - Overview
- ALE International - Product / Service
- ALE International - Key offerings
12.5 Alphabet Inc.
- Alphabet Inc. - Overview
- Alphabet Inc. - Business segments
- Alphabet Inc. - Key offerings
- Alphabet Inc. - Segment focus
12.6 Alvaria Inc.
- Alvaria Inc. - Overview
- Alvaria Inc. - Product / Service
- Alvaria Inc. - Key offerings
12.7 Amazon.com Inc.
- Amazon.com Inc. - Overview
- Amazon.com Inc. - Business segments
- Amazon.com Inc. - Key news
- Amazon.com Inc. - Key offerings
- Amazon.com Inc. - Segment focus
12.8 Ameyo Pvt Ltd.
- Ameyo Pvt Ltd. - Overview
- Ameyo Pvt Ltd. - Product / Service
- Ameyo Pvt Ltd. - Key offerings
12.9 Atos SE
- Atos SE - Overview
- Atos SE - Business segments
- Atos SE - Key news
- Atos SE - Key offerings
- Atos SE - Segment focus
12.10 Avaya LLC
- Avaya LLC - Overview
- Avaya LLC - Product / Service
- Avaya LLC - Key news
- Avaya LLC - Key offerings
12.11 Cisco Systems Inc.
- Cisco Systems Inc. - Overview
- Cisco Systems Inc. - Business segments
- Cisco Systems Inc. - Key news
- Cisco Systems Inc. - Key offerings
- Cisco Systems Inc. - Segment focus
12.12 Enghouse Systems Ltd.
- Enghouse Systems Ltd. - Overview
- Enghouse Systems Ltd. - Business segments
- Enghouse Systems Ltd. - Key offerings
- Enghouse Systems Ltd. - Segment focus
12.13 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key news
- Five9 Inc. - Key offerings
12.14 Genesys Telecommunications Laboratories Inc.
- Genesys Telecommunications Laboratories Inc. - Overview
- Genesys Telecommunications Laboratories Inc. - Product / Service
- Genesys Telecommunications Laboratories Inc. - Key offerings
12.15 Mitel Networks Corp.
- Mitel Networks Corp. - Overview
- Mitel Networks Corp. - Product / Service
- Mitel Networks Corp. - Key offerings
12.16 NEC Corp.
- NEC Corp. - Overview
- NEC Corp. - Business segments
- NEC Corp. - Key news
- NEC Corp. - Key offerings
- NEC Corp. - Segment focus
12.17 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
13.3 Currency conversion rates for US$
- Currency conversion rates for US$
13.4 Research methodology
- Research methodology
13.5 Data procurement
- Information sources
13.6 Data validation
- Data validation
13.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
13.8 Data synthesis
- Data synthesis
13.9 360 degree market analysis
- 360 degree market analysis
13.10 List of abbreviations
- List of abbreviations

簡介目錄圖表

Exhibits:

Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Type
Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Company Market Positioning
Exhibits10: Parent Market
Exhibits11: Data Table on - Parent Market
Exhibits12: Market characteristics analysis
Exhibits13: Value Chain Analysis
Exhibits14: Offerings of companies included in the market definition
Exhibits15: Market segments
Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits20: Historic Market Size - Data Table on Global Contact Center Market 2018 - 2022 ($ billion)
Exhibits21: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
Exhibits22: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
Exhibits25: Five forces analysis - Comparison between 2023 and 2028
Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits31: Chart on Market condition - Five forces 2023 and 2028
Exhibits32: Chart on Type - Market share 2023-2028 (%)
Exhibits33: Data Table on Type - Market share 2023-2028 (%)
Exhibits34: Chart on Comparison by Type
Exhibits35: Data Table on Comparison by Type
Exhibits36: Chart on Voice-based - Market size and forecast 2023-2028 ($ billion)
Exhibits37: Data Table on Voice-based - Market size and forecast 2023-2028 ($ billion)
Exhibits38: Chart on Voice-based - Year-over-year growth 2023-2028 (%)
Exhibits39: Data Table on Voice-based - Year-over-year growth 2023-2028 (%)
Exhibits40: Chart on Text-based - Market size and forecast 2023-2028 ($ billion)
Exhibits41: Data Table on Text-based - Market size and forecast 2023-2028 ($ billion)
Exhibits42: Chart on Text-based - Year-over-year growth 2023-2028 (%)
Exhibits43: Data Table on Text-based - Year-over-year growth 2023-2028 (%)
Exhibits44: Chart on Social media-based - Market size and forecast 2023-2028 ($ billion)
Exhibits45: Data Table on Social media-based - Market size and forecast 2023-2028 ($ billion)
Exhibits46: Chart on Social media-based - Year-over-year growth 2023-2028 (%)
Exhibits47: Data Table on Social media-based - Year-over-year growth 2023-2028 (%)
Exhibits48: Market opportunity by Type ($ billion)
Exhibits49: Data Table on Market opportunity by Type ($ billion)
Exhibits50: Chart on Deployment - Market share 2023-2028 (%)
Exhibits51: Data Table on Deployment - Market share 2023-2028 (%)
Exhibits52: Chart on Comparison by Deployment
Exhibits53: Data Table on Comparison by Deployment
Exhibits54: Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
Exhibits55: Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
Exhibits56: Chart on On-premises - Year-over-year growth 2023-2028 (%)
Exhibits57: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
Exhibits58: Chart on Cloud-based - Market size and forecast 2023-2028 ($ billion)
Exhibits59: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ billion)
Exhibits60: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
Exhibits61: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
Exhibits62: Market opportunity by Deployment ($ billion)
Exhibits63: Data Table on Market opportunity by Deployment ($ billion)
Exhibits64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits65: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits66: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits67: Chart on Geographic comparison
Exhibits68: Data Table on Geographic comparison
Exhibits69: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits70: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits71: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits72: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits73: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits74: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits75: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits76: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits77: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits78: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits79: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits80: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits81: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits82: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits83: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits84: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits85: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits86: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits87: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits88: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits89: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibits90: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibits91: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits92: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits93: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits94: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits95: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits96: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits97: Chart on Australia - Market size and forecast 2023-2028 ($ billion)
Exhibits98: Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
Exhibits99: Chart on Australia - Year-over-year growth 2023-2028 (%)
Exhibits100: Data Table on Australia - Year-over-year growth 2023-2028 (%)
Exhibits101: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits102: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits103: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits104: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits105: Chart on India - Market size and forecast 2023-2028 ($ billion)
Exhibits106: Data Table on India - Market size and forecast 2023-2028 ($ billion)
Exhibits107: Chart on India - Year-over-year growth 2023-2028 (%)
Exhibits108: Data Table on India - Year-over-year growth 2023-2028 (%)
Exhibits109: Market opportunity By Geographical Landscape ($ billion)
Exhibits110: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits111: Impact of drivers and challenges in 2023 and 2028
Exhibits112: Overview on criticality of inputs and factors of differentiation
Exhibits113: Overview on factors of disruption
Exhibits114: Impact of key risks on business
Exhibits115: Companies covered
Exhibits116: Matrix on companies position and classification
Exhibits117: 8x8 Inc. - Overview
Exhibits118: 8x8 Inc. - Product / Service
Exhibits119: 8x8 Inc. - Key news
Exhibits120: 8x8 Inc. - Key offerings
Exhibits121: ALE International - Overview
Exhibits122: ALE International - Product / Service
Exhibits123: ALE International - Key offerings
Exhibits124: Alphabet Inc. - Overview
Exhibits125: Alphabet Inc. - Business segments
Exhibits126: Alphabet Inc. - Key offerings
Exhibits127: Alphabet Inc. - Segment focus
Exhibits128: Alvaria Inc. - Overview
Exhibits129: Alvaria Inc. - Product / Service
Exhibits130: Alvaria Inc. - Key offerings
Exhibits131: Amazon.com Inc. - Overview
Exhibits132: Amazon.com Inc. - Business segments
Exhibits133: Amazon.com Inc. - Key news
Exhibits134: Amazon.com Inc. - Key offerings
Exhibits135: Amazon.com Inc. - Segment focus
Exhibits136: Ameyo Pvt Ltd. - Overview
Exhibits137: Ameyo Pvt Ltd. - Product / Service
Exhibits138: Ameyo Pvt Ltd. - Key offerings
Exhibits139: Atos SE - Overview
Exhibits140: Atos SE - Business segments
Exhibits141: Atos SE - Key news
Exhibits142: Atos SE - Key offerings
Exhibits143: Atos SE - Segment focus
Exhibits144: Avaya LLC - Overview
Exhibits145: Avaya LLC - Product / Service
Exhibits146: Avaya LLC - Key news
Exhibits147: Avaya LLC - Key offerings
Exhibits148: Cisco Systems Inc. - Overview
Exhibits149: Cisco Systems Inc. - Business segments
Exhibits150: Cisco Systems Inc. - Key news
Exhibits151: Cisco Systems Inc. - Key offerings
Exhibits152: Cisco Systems Inc. - Segment focus
Exhibits153: Enghouse Systems Ltd. - Overview
Exhibits154: Enghouse Systems Ltd. - Business segments
Exhibits155: Enghouse Systems Ltd. - Key offerings
Exhibits156: Enghouse Systems Ltd. - Segment focus
Exhibits157: Five9 Inc. - Overview
Exhibits158: Five9 Inc. - Product / Service
Exhibits159: Five9 Inc. - Key news
Exhibits160: Five9 Inc. - Key offerings
Exhibits161: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits162: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits163: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits164: Mitel Networks Corp. - Overview
Exhibits165: Mitel Networks Corp. - Product / Service
Exhibits166: Mitel Networks Corp. - Key offerings
Exhibits167: NEC Corp. - Overview
Exhibits168: NEC Corp. - Business segments
Exhibits169: NEC Corp. - Key news
Exhibits170: NEC Corp. - Key offerings
Exhibits171: NEC Corp. - Segment focus
Exhibits172: NICE Ltd. - Overview
Exhibits173: NICE Ltd. - Business segments
Exhibits174: NICE Ltd. - Key news
Exhibits175: NICE Ltd. - Key offerings
Exhibits176: NICE Ltd. - Segment focus
Exhibits177: Inclusions checklist
Exhibits178: Exclusions checklist
Exhibits179: Currency conversion rates for US$
Exhibits180: Research methodology
Exhibits181: Information sources
Exhibits182: Data validation
Exhibits183: Validation techniques employed for market sizing
Exhibits184: Data synthesis
Exhibits185: 360 degree market analysis
Exhibits186: List of abbreviations