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市場調查報告書
商品編碼
1417143

雲端客服中心市場報告：2030 年趨勢、預測與競爭分析

Cloud-Based Contact Center Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 - page report | 商品交期: 3個工作天內

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簡介目錄

基於雲端的客服中心的趨勢和預測

2030年，全球雲端客服中心市場預計將達到535億美元，2024年至2030年的複合年成長率為18.0%。該市場的主要促進因素是對基於雲端的解決方案的興趣日益濃厚、雲端客服中心的快速部署以及較低的資本成本。 BFSI、電訊、IT 和 ITES、政府和公共部門、零售和消費品、製造、能源和公共產業、媒體和娛樂、醫療保健和生命科學市場充滿機遇，市場前景廣闊。

雲端客服中心市場洞察

我們預計服務領域將在預測期內實現最高成長。

在這個市場中，BFSI 將繼續成為最大的細分市場。

預計亞太地區在預測期內將出現最高成長。

常問問題

Q.1 雲端客服中心的市場規模有多大？

A1. 至2030年，全球雲端客服中心市場預計將達到535億美元。

Q.2 雲端的客服中心市場的成長預測如何？

A2. 2024年至2030年，全球雲端客服中心市場預計將以18.0%的複合年成長率成長。

Q.3 影響雲端客服中心市場成長的主要因素有哪些？

A3. 該市場的主要驅動力是對雲端基礎的解決方案的興趣不斷增加、雲端客服中心的更快採用以及資本成本的降低。

Q4.市場的主要細分市場是什麼？

A4. 雲端客服中心市場的未來是由 BFSI、電訊、IT 和 ITES、政府和公共部門、零售和消費品、製造、能源和公共產業、媒體和娛樂、醫療保健和生命科學市場的機會推動的。看起來很有前途。

Q5.市場上主要企業有哪些？

A5. 主要的雲端客服中心公司如下。

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8x8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru

Q6.未來最大的細分市場是什麼？

A6.我們預計服務領域將在預測期內達到最高成長。

Q7. 未來五年預計哪個地區將成為最大的市場？

A7. 預計亞太地區在預測期內將出現最高成長。

Q8. 可以客製化報告嗎？

A8. 是的，Lucintel 提供 10% 的客製化服務，無需額外付費。

目錄

第1章執行摘要

第2章 全球雲端客服中心市場：市場動態

  • 簡介、背景、分類
  • 供應鏈
  • 產業促進因素與挑戰

第3章 市場趨勢及預測分析（2018-2030）

  • 宏觀經濟趨勢（2018-2023）與預測（2024-2030）
  • 全球雲端客服中心市場趨勢（2018-2023）與預測（2024-2030）
  • 全球雲端客服中心市場：按組成部分
    • 解決方案
    • 服務
  • 全球雲端客服中心市場：按部署型態
    • 民眾
    • 私有雲端
  • 全球雲端客服中心市場：依最終用途產業
    • BFSI
    • 電訊
    • IT,ITES
    • 政府/公共部門
    • 零售/消費品
    • 製造業
    • 能源/公共工程
    • 媒體娛樂
    • 醫療保健/生命科學

第4章市場趨勢與預測分析：按地區（2018-2030）

  • 全球雲端客服中心市場：按地區分類
  • 北美洲
  • 歐洲
  • 亞太地區
  • 其他地區

第5章 競爭分析

  • 產品系列分析
  • 營運整合
  • 波特五力分析

第6章 成長機會與策略分析

  • 成長機會分析
    • 按成分
    • 依部署型態
    • 按最終用途行業
    • 按地區
  • 全球雲端客服中心市場新趨勢
  • 戰略分析
    • 新產品開發
    • 擴大全球雲端客服中心市場容量
    • 全球雲端客服中心市場的併購與合資
    • 認證和許可

第7章主要企業概況

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8x8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru
簡介目錄

Cloud-Based Contact Center Trends and Forecast

The future of the global cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030 with a CAGR of 18.0% from 2024 to 2030. The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

A more than 150-page report is developed to help in your business decisions.

Cloud-Based Contact Center by Segment

The study includes a forecast for the global cloud-based contact center by component, deployment mode, end use industry, technology, and region.

Cloud-Based Contact Center Market by Component [Shipment Analysis by Value from 2018 to 2030]:

  • Solutions
  • Services

Cloud-Based Contact Center Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Public
  • Private Cloud

Cloud-Based Contact Center Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:

  • BFSI
  • Telecommunications
  • IT and Ites
  • Government and Public Sector
  • Retail and Consumer Goods
  • Manufacturing
  • Energy and Utilities
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Others

Cloud-Based Contact Center Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Cloud-Based Contact Center Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies cloud-based contact center companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the cloud-based contact center companies profiled in this report include-

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8X8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru

Cloud-Based Contact Center Market Insights

Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Within this market, BFSI will remain the largest segment .

APAC is expected to witness highest growth over the forecast period.

Features of the Global Cloud-Based Contact Center Market

Market Size Estimates: Cloud-based contact center market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Cloud-based contact center market size by component, deployment mode, end use industry, and region in terms of value ($B).

Regional Analysis: Cloud-based contact center market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different component, deployment mode, end use industry, and regions for the cloud-based contact center market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the cloud-based contact center market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q.1 What is the cloud-based contact center market size?

Answer: The global cloud-based contact center market is expected to reach an estimated $53.5 billion by 2030.

Q.2 What is the growth forecast for cloud-based contact center market?

Answer: The global cloud-based contact center market is expected to grow with a cagr of 18.0% from 2024 to 2030.

Q.3 What are the major drivers influencing the growth of the cloud-based contact center market?

Answer: The major drivers for this market are growing interest in cloud-based solutions and faster cloud contact center deployment and lower capital costs.

Q4. What are the major segments for cloud-based contact center market?

Answer: The future of the cloud-based contact center market looks promising with opportunities in the BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences market.

Q5. Who are the key cloud-based contact center market companies?

Answer: Some of the key cloud-based contact center companies are as follows.

  • NICE
  • Genesys
  • Five9
  • Vonage
  • Talkdesk
  • 8x8
  • Cisco
  • Avaya
  • Serenova
  • Content Guru

Q6. Which cloud-based contact center market segment will be the largest in future?

Answer: Lucintel forecasts that services is expected to witness highest growth over the forecast period.

Q7. In cloud-based contact center market, which region is expected to be the largest in next 5 years?

Answer: APAC is expected to witness highest growth over the forecast period.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the cloud-based contact center market by component (solutions and services), deployment mode (public and private cloud), end use industry (BFSI, telecommunications, IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Cloud-Based Contact Center Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Cloud-Based Contact Center Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Cloud-Based Contact Center Market by Component
    • 3.3.1: Solutions
    • 3.3.2: Services
  • 3.4: Global Cloud-Based Contact Center Market by Deployment Mode
    • 3.4.1: Public
    • 3.4.2: Private Cloud
  • 3.5: Global Cloud-Based Contact Center Market by End Use Industry
    • 3.5.1: BFSI
    • 3.5.2: Telecommunications
    • 3.5.3: IT and Ites
    • 3.5.4: Government and Public Sector
    • 3.5.5: Retail and Consumer Goods
    • 3.5.6: Manufacturing
    • 3.5.7: Energy and Utilities
    • 3.5.8: Media and Entertainment
    • 3.5.9: Healthcare and Life Sciences

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Cloud-Based Contact Center Market by Region
  • 4.2: North American Cloud-Based Contact Center Market
    • 4.2.2: North American Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
  • 4.3: European Cloud-Based Contact Center Market
    • 4.3.1: European Cloud-Based Contact Center Market by Component: Solutions and Services
    • 4.3.2: European Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
  • 4.4: APAC Cloud-Based Contact Center Market
    • 4.4.1: APAC Cloud-Based Contact Center Market by Component: Solutions and Services
    • 4.4.2: APAC Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences
  • 4.5: ROW Cloud-Based Contact Center Market
    • 4.5.1: ROW Cloud-Based Contact Center Market by Component: Solutions and Services
    • 4.5.2: ROW Cloud-Based Contact Center Market by End Use Industry: BFSI, Telecommunications, IT and ITES, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energies and Utilities, Media and Entertainment, and Healthcare and Lifesciences

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Cloud-Based Contact Center Market by Component
    • 6.1.2: Growth Opportunities for the Global Cloud-Based Contact Center Market by Deployment Mode
    • 6.1.3: Growth Opportunities for the Global Cloud-Based Contact Center Market by End Use Industry
    • 6.1.4: Growth Opportunities for the Global Cloud-Based Contact Center Market by Region
  • 6.2: Emerging Trends in the Global Cloud-Based Contact Center Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Cloud-Based Contact Center Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Cloud-Based Contact Center Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: NICE
  • 7.2: Genesys
  • 7.3: Five9
  • 7.4: Vonage
  • 7.5: Talkdesk
  • 7.6: 8x8
  • 7.7: Cisco
  • 7.8: Avaya
  • 7.9: Serenova
  • 7.10: Content Guru