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會話型AI的全球市場:2025-2029年
市場調查報告書
商品編碼
1654630

會話型AI的全球市場:2025-2029年

Global Conversational AI Market: 2025-2029
出版日期: | 出版商: Juniper Research Ltd | 英文 | 商品交期: 最快1-2個工作天內

價格
簡介目錄

"對話式人工智慧預計在未來三年內創造 570 億美元的全球收入"

主要統計
2025年的總收益: 146億美元
2029年的總收益: 308億美元
2025～2029年的市場成長率: 110%
預測期間: 2025-2029年

研究套件包括對推動對話式人工智慧市場發展的關鍵因素的全面分析，特別關注推動商業通訊自動化的技術進步。該報告將使對話式人工智慧供應商和通訊服務提供者等利害關係人了解對話式人工智慧的關鍵投資機會所在。

對話式人工智慧市場報告包含幾個可以單獨購買的選項。這包括了解企業採用和對話式人工智慧市場未來成長的市場預測，以及針對最新市場趨勢和機會的深入研究。它還包括競爭排行榜等材料，其中包含對對話式 AI 領域主要參與者的分析。

主要特點

  • 市場動態：提供對話式人工智慧市場未來前景的詳細見解，並評估未來市場成長的關鍵推動因素，包括生成式人工智慧和代理人工智慧對未來自動化商業通訊的影響。它強調了今年影響對話式人工智慧市場成長的關鍵因素，包括推動採用的技術進步、成本可預測性的重要性以及企業對對話式訊息傳遞用例日益增長的需求。該研究也探討了銀行和金融、零售、醫療保健和運輸等主要行業的企業對對話式 AI 服務的需求。此外，它還包括一個國家準備指數，評估 61 個國家的市場機會，確定今年值得關注的對話式 AI 供應商國家。
  • 關鍵要點和策略建議：詳細分析對話式人工智慧市場的關鍵發展機會、產業趨勢和見解，並向利害關係人提供關鍵策略建議。
  • 基準產業預測：我們提供對話式人工智慧的市場規模和預測，包括採用對話式人工智慧的公司總數和對話式人工智慧的總收入的五年預測。它還預測了聊天機器人用戶的總數和按聊天機器人類型劃分的訪問量，包括基於網路、基於應用程式、基於 over-the-top (OTT) 和基於富通信服務 (RCS) 的聊天機器人和語音機器人。我們也探索了每種聊天機器人類型的對話商務收入。
  • Juniper Research 競賽排行榜：評估 22 家對話式 AI 供應商的能力。

樣品view

市場資料·預測報告

市場趨勢·策略報告

目前的市場情勢綜合分析，進行策略性的建議。

市場資料&預測報告

這個調查套件中，包含著超過68表和31,000的數據點的市場預測資料一套的點閱存取。調查套件中包含以下的指標的:

  • 聊天機器人的整體用戶數和訪問數:
    • 基於網路
    • 基於應用程式
    • 基於 OTT
    • 基於 RCS
    • 語音機器人
  • 對話式商務總支出
  • 使用對話式人工智慧的公司總數
  • 對話式 AI 帶來的總收入

Juniper Research Interactive Forecast Excel 提供以下功能：

  • 統計分析：顯示資料期間內所有地區和國家的數據，並允許您搜尋特定指標。圖表可以輕鬆修改並匯出到剪貼簿。
  • 國家資料工具：此工具可讓您查看預測期間內所有主要地區和國家的指標。您可以使用搜尋欄縮小想要查看的指標範圍。
  • 國家比較工具：使用者可以選擇國家並針對特定國家進行比較。該工具具有匯出圖表的功能。
  • 假設分析：透過五種互動式場景，使用者可以比較預測假設。

目錄

市場趨勢與策略

第1章 重要點和策略性推薦事項

  • 重要點
  • 策略性推薦事項

第2章 未來市場預測

  • 未來市場展望- 會話型AI
  • 會話型AI市場主要促進因素
    • 科技進步推動對話式人工智慧的普及
    • 由於成本可預測，對話式人工智慧服務的成本降低，採用率提高
    • 消費者對對話式訊息傳遞的需求不斷增加
  • 未來市場展望 – 對話式商務
    • 對話式商務市場的關鍵推動因素
      • 超級應用日益流行
  • 了解監理環境
    • 製作護欄時的指導提供

第3章 產業的需求

  • 產業的需求
    • 銀行·金融
    • 零售
    • 醫療保健
    • 運輸

第4章 各國準備指數

  • 會話型AI各國準備指數
    • 重點市場
    • 成長市場
    • 飽和市場
    • 新興國家市場

競爭排行榜

第1章 競爭排行榜

第2章 業者簡介

  • AWS
  • Cisco Webex
  • CM.com
  • Cognigy
  • Genesys
  • Google
  • Gupshup
  • IBM
  • Infobip
  • IntelePeer
  • Kore.ai
  • LivePerson
  • Microsoft Azure
  • Route Mobile
  • Sinch
  • Soprano Design
  • Sprinklr
  • Tata Communications
  • Unifonic
  • Vonage
  • Yellow.ai
  • Zendesk
  • Juniper Research排行榜評估調查手法
  • 限制與解釋
  • 相關調查

資料與預測

第1章 主要市場預測和要點

  • 會話型AI市場概要和未來預測
    • 預測手法
    • 聊天機器人用戶數

第2章 對話式商務

  • 利用聊天機器人進行對話式商務
    • 基於網路的聊天機器人：預測方法
    • 基於應用程式的聊天機器人：預測方法
    • 基於 RCS 的聊天機器人：預測方法
    • 基於 OTT 的聊天機器人：一種預測方法
    • 語音機器人：預測技術
    • 訪問的聊天機器人數量
    • 對話式商務支出

第3章 會話型AI服務的支出額

  • 會話型AI服務的支出額
    • 預測手法
    • 活用會話型AI的企業
    • 會話型AI服務的收益
簡介目錄

'Conversational AI to Generate $57 Billion of Revenue Globally Over Next Three Years'

KEY STATISTICS
Total revenue in 2025:$14.6bn
Total revenue in 2029:$30.8bn
Market growth 2025-2029:110%
Forecast period:2025-2029

Overview

Our latest "Conversational AI" research suite comprises a comprehensive analysis of the key factors driving this evolving market in 2025, with specific focus on technological advancements enabling greater automation of business communications; including generative AI and agentic AI. The report enables stakeholders, from conversational AI vendors and communication service providers, to understand where the key investment opportunities are for conversational AI next year.

The conversational AI market report includes several different options that can be purchased separately. This includes access to a market forecast of the enterprise adoption and future growth of the conversational AI market, and a detailed study highlighting the latest market trends and opportunities. It also includes a Competitor Leaderboard document containing an analysis of the major players in the conversational AI space. The coverage can also be purchased as a full research suite, containing all these elements and including a substantial discount.

The study will provide stakeholders with key information on how to succeed in the conversational AI market, particularly as the market moves at a rapid pace. With many vendors offering competing conversational AI services, the report provides insight into the tools vendors must offer to provide the highest value to enterprises. Its extensive coverage makes the conversational AI research suite an incredibly valuable resource for examining the future of this market.

Key Features

  • Market Dynamics: Provides detailed insight into the future outlook of the conversational AI market; assessing key drivers to future market growth, including the impact that generative AI and agentic AI will have on the future of business communication automation. It addresses the key factors that will impact the growth of the conversational AI market this year, including the technological advancements driving adoption, the importance of cost predictability, and increased enterprise demand for conversational messaging use cases. The research also explores enterprise demand for conversational AI services across key industries, including banking and finance, retail, healthcare, and transport. Moreover, it includes a Country Readiness Index which assesses the market opportunities across 61 countries, identifying countries which must be of focus for conversational AI vendors this year.
  • Key Takeaways & Strategic Recommendations: In-depth analysis of key development opportunities, industry trends and findings within the conversational AI market; accompanied by key strategic recommendations for stakeholders.
  • Benchmark Industry Forecasts: This provides market size and forecasts for conversational AI, including 5-year forecasts for total number of enterprises implementing conversational AI, and total revenue from conversational AI. It also forecasts the total number of chatbot users and accesses by chatbot type, including web-based, app-based, over-the-top (OTT)-based, and rich communications services (RCS)-based chatbots, as well as voicebots. It also looks at conversational commerce revenue across each chatbot type.
  • Juniper Research Competitor Leaderboard: Key industry player capability and capacity assessment for 22 conversational AI vendors, via the Juniper Research Competitor Leaderboard.

SAMPLE VIEW

Market Data & Forecasting Report

The numbers tell you what's happening, but our written report details why, alongside the methodologies.

Market Trends & Strategies Report

A comprehensive analysis of the current market landscape, alongside strategic recommendations.

Market Data & Forecasting Report

The market-leading research suite for the "Conversational AI" market includes access to the full set of market forecast data of 68 tables and over 31,000 datapoints. Metrics in the research suite include:

  • Total Number of Chatbot Users and Accesses, split into:
    • Web-based
    • App-based
    • OTT-based
    • RCS-based
    • Voicebots
  • Total Spend on Conversational Commerce
  • Total Number of Businesses Implementing Conversational AI
  • Total Revenue from Conversational AI

Juniper Research Interactive Forecast Excel contains the following functionality:

  • Statistics Analysis: Users benefit from the ability to search for specific metrics, displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
  • Country Data Tool: This tool lets users look at metrics for all key regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
  • Country Comparison Tool: Users can select countries and compare each of them for specific countries. The ability to export graphs is included in this tool.
  • What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.

Market Trends & Strategies Report

This market study examines the "Conversational AI" landscape in detail; assessing the impact of technological advancements with large language models and agentic AI frameworks. The report delivers an in-depth analysis of the strategic opportunities for vendors; addressing key technological advancements, industry demand, and considerations for navigating the regulatory landscape surrounding AI.

It also evaluates country level opportunities for conversational AI growth via Juniper Research's Country Readiness Index; identifying the key markets that conversational AI vendors should focus on next year.

Competitor Leaderboard Report

This Conversational AI market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 22 conversational AI vendors. The vendors are positioned as established leaders, leading challengers, or disruptors and challengers based on product and capability assessments.

Juniper Research Competitor Leaderboard for Conversational AI, includes the following key players:

  • AWS
  • Cisco Webex
  • CM.com
  • Cognigy
  • Genesys
  • Google Cloud
  • Gupshup
  • IBM
  • Infobip
  • IntelePeer
  • Kore.ai
  • LivePerson
  • Microsoft Azure
  • Route Mobile
  • Sinch
  • Soprano Design
  • Sprinklr
  • Tata Communications
  • Unifonic
  • Vonage
  • Yellow.ai
  • Zendesk

This document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.

Table of Contents

Market Trends & Strategies

1. Key Takeaways & Strategic Recommendations

  • 1.1 Key Takeaways
  • 1.2. Strategic Recommendations

2. Future Market Outlook

  • 2.1. Introduction
  • 2.2. Future Market Outlook - Conversational AI
    • Figure 2.1: Total Conversational AI Service Revenue ($m), 2025-2029, Split by 8 Key Regions
    • Figure 2.2: Total Number of Chatbot Users in 2025 (m), Split by 8 Key Regions
  • 2.2.1 Key Drivers of the Conversational AI Market
    • i. Technological Advancements Driving Conversational AI Adoption
    • ii. Reduced Cost and Cost Predictability of Conversational AI Services will Drive Higher Adoption Rates
    • iii. Increased Consumer Demand for Conversational Messaging
      • Figure 2.3: Countries With the Highest Number of OTT Messaging Users in 2025 (m)
  • 2.3. Future Market Outlook - Conversational Commerce
    • Figure 2.4: Total Spend on Goods or Services via Chatbots ($m), 2025-2029, Split by 8 Key Regions
    • 2.3.1. Key Drivers of the Conversational Commerce Market
      • i. Growing Popularity of Superapps
  • 2.4. Navigating the Regulatory Landscape
    • i. Provide Guidance when Creating Guardrails

3. Industry Demand

  • 3.1.1. Industry Demand
    • i. Banking and Finance
    • ii. Retail
    • iii. Healthcare
    • iv. Transport

4. Country Readiness Index

  • 4.1. Conversational AI Country Readiness Index
    • Figure 4.1: Countries in Each Region
    • Table 4.2: Juniper Research Conversational AI Country Readiness Index: Scoring Criteria
    • Figure 4.3: Juniper Research Country Readiness Index - Conversational AI
    • Table 4.4: Conversational AI Country Readiness Index: Market Segments
    • 4.1.1. Focus Markets
      • i. Focus Markets Have Started to Implement More Comprehensive AI Regulations and Frameworks
        • Figure 4.5: Proportion of B2C Businesses Implementing Conversational AI (%), Key Focus Markets in West Europe in 2025
      • ii. Notable Deployments of Conversational AI Will Accelerate Enterprise Adoption
    • 4.1.2. Growth Markets
      • i. High Number of OTT Messaging Users
        • Figure 4.6: Proportion of Mobile Subscribers that are Active OTT Messaging Users in Growth Markets in 2025 (%)
    • 4.1.3. Saturated Markets
      • i. High A2P Traffic but Limited Opportunity for Conversational Messaging Across Rich Media Channels
        • Figure 4.7: Proportion of Mobile Subscribers that are Active OTT Messaging Users (%) in Saturated Markets in 2025
    • 4.1.4. Developing Markets
      • i. Lower A2P Messaging Traffic Volumes Indicates Lower Enterprise Readiness for Conversational AI
        • Figure 4.8: Average Number of A2P Messages Received per Mobile Subscriber per Month in Select Developing Markets, Compared with Select Focus Markets
      • Table 4.9: Juniper Research Country Readiness Index Heatmap: North America

Competitor Leaderboard

1. Competitor Leaderboard

  • Table 1.1: Juniper Research Leaderboard: Conversational AI Vendors Included & Product Portfolio
  • Figure 1.2: Juniper Research Competitor Leaderboard: Conversational AI Vendors
  • Figure 1.3: Juniper Research Leaderboard: Conversational AI Vendors & Positioning
  • Figure 1.4: Juniper Research Competitor Leaderboard Heatmap: Conversational AI Vendors: Part 1 of 2
  • Table 1.5: Juniper Research Competitor Leaderboard Heatmap: Conversational AI Vendors - Part 2 of 2

2. Vendor Profiles

  • 2.1.1. AWS
    • i. Corporate Information
      • Table 2.1: AWS' Revenue ($bn), 2021-2023
    • ii. Geographical Spread
      • Figure 2.2: Amazon Web Service Infrastructure Deployments Map, 2023
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
    • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.2. Cisco Webex
      • i. Corporate Information
        • Table 2.3: Cisco's Relevant Acquisitions, 2023 - Present
        • Table 2.4: Cisco's Selected Financial Information ($bn), 2021-2023
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.3. CM.com
      • i. Corporate Information
        • Table 2.5: Acquisitions Made by CM.com, 2021-present
        • Table 2.6: CM.com's Select Financial Information (Euro-m), 2022-2023
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.4. Cognigy
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
        • Figure 2.7: Cognigy.AI Platform
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.5. Genesys
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.6. Google
      • i. Corporate Information
        • Table 2.8: Google's Relevant Acquisitions, 2014-present
        • Table 2.9: Google's Select Financial Information ($billion), 2022-2023
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.7. Gupshup
      • i. Corporate Information
        • Table 2.10: Gupshup's Acquisitions, 2021-present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.8. IBM
      • i. Corporate Information
        • Table 2.11: IBM's Select Financial Information ($m), 2022-2023
        • Table 2.12: IBM Recent Acquisitions Relevant to its AI and Software Solutions, 2023-present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.9. Infobip
      • i. Corporate Information
        • Table 2.13: Infobip's Acquisitions - April 2021 to Present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.10. IntelePeer
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.11. Kore.ai
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.12. LivePerson
      • i. Corporate Information
        • Table 2.14: LivePerson's Financial Revenue ($m) 2021-2023, Split by Segment
        • Table 2.15: LivePerson Acquisitions 2018-present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.13. Microsoft Azure
      • i. Corporate Information
        • Table 2.16: Relevant Microsoft Acquisitions, 2018-present
        • Table 2.17: Microsoft's Select Financial Information ($billion), FY 2022-FY 2024
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.14. Route Mobile
      • i. Corporate Information
        • Table 2.18: Route Mobile's Financial Information (Indian Rupee Cr), FY 2021-22 - FY 2023-24
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.15. Sinch
      • i. Corporate Information
        • Table 2.19: Sinch's Most Recent Acquisitions, 2020-2021
        • Table 2.20: Sinch's Select Financial Information (SEKm), 2022-2023
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.16. Soprano Design
      • i. Corporate Information
      • ii. Geographical Spread
        • Figure 2.21: Soprano Design's Global Reach and Support Network
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.17. Sprinklr
      • i. Corporate Information
        • Table 2.22: Sprinklr's Select Financial Information ($m), FY 2022-FY 2024
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.18. Tata Communications
      • i. Corporate Information
        • Table 2.23: Tata Communications' Select Financial Information (Indian Rupee in crore), FY 2022-23 & FY 2023-24
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.19. Unifonic
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.20. Vonage
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.21. Yellow.ai
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
    • 2.1.22. Zendesk
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Development Opportunities
  • 2.2. Juniper Research Leaderboard Assessment Methodology
  • 2.3. Limitations & Interpretations
    • Table 2.24: Juniper Research Competitor Leaderboard Scoring Criteria
  • 2.4. Related Research

Data & Forecasting

1. Key Market Forecasts & Takeaways

  • 1.1. Conversational AI Market Summary & Future Outlook
    • Conversational AI Market Summary Forecast Methodology
      • Figure 1.1: Conversational AI Market Summary Forecast Methodology
    • Chatbot Users
      • Figure & Table 1.2: Total Number of Chatbot Users (m), Split by 8 Key Regions, 2025-2029

2. Conversational Commerce

  • Conversational Commerce over Chatbots
    • Web-based Chatbots Forecast Methodology
    • App-based Chatbots Forecast Methodology
    • RCS-based Chatbots Forecast Methodology
    • OTT-based Chatbots Forecast Methodology
    • Voice Bots Forecast Methodology
      • Figure 2.1: Web-based Chatbots Forecast Methodology
      • Figure 2.2: App-based Chatbots Forecast Methodology
      • Figure 2.3: RCS-based Chatbots Forecast Methodology
      • Figure 2.4: OTT-based Chatbots Forecast Methodology
      • Figure 2.5: Voice Bots Forecast Methodology
    • 2.1.1. Chatbots Accessed
      • Figure & Table 2.6: Total Number of Chatbots Accessed (m), Split by Chatbot Technologies, 2025-2029
    • 2.1.2. Spend over Conversational Commerce
      • Figure & Table 2.7: Total Spend over Conversational Commerce Channels ($m), Split by Chatbot Technologies, 2025-2029

3. Conversational AI Service Spend

  • 3.1. Conversational AI Service Spend
    • 3.1.1. Conversational AI Service Spend Forecast Methodology
      • Figure 3.1: Conversational AI Service Spend Forecast Methodology
    • 3.1.2. Businesses Using Conversational AI
      • Figure & Table 3.2: Total Number of Businesses Using Conversational AI Services (m), Split by 8 Key Regions, 2025-2029
    • 3.1.3. Conversational AI Service Revenue
      • Figure & Table 3.3: Total Conversational AI Services Revenue ($m), Split by 8 Key Regions, 2025-2029