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2031 年北美對話式人工智慧市場預測 - 區域分析 - 按組件、類型、部署類型和產業
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1666264

2031 年北美對話式人工智慧市場預測 - 區域分析 - 按組件、類型、部署類型和產業

North America Conversational AI Market Forecast to 2031 - Regional Analysis - by Component, Type, Deployment Type, and Industry
出版日期: | 出版商: The Insight Partners | 英文 103 Pages | 訂單完成後即時交付

價格

2022年北美對話式人工智慧市場價值為32.356億美元，預計到2031年將達到144.8137億美元；預計 2023 年至 2031 年的複合年成長率為 20.6%。

電子商務產業蓬勃發展，推動北美對話式人工智慧市場發展

自從新冠肺炎疫情爆發以來，全球線上購物激增。根據國際航空運輸協會 (IATA) 的數據，2021 年，有 21.4 億人（即世界人口的約 27.6%）從線上入口網站購買產品。 2024年11月，美國商務部人口普查局宣布，2024年第三季美國零售電商銷售額預計為3,001億美元。這比 2024 年第二季度成長了 2.6%。網上購物的需求不斷成長，也提高了對話式商務的需求。智慧人工智慧購物機器人正在透過與客戶互動、提供個人化指導以及進一步推動銷售來徹底改變電子商務產業。此外，透過利用機器學習和自然語言處理，對話式人工智慧有助於進行有意義的對話，了解客戶需求並即時培養潛在客戶。因此，電子商務產業的不斷發展推動了對話式人工智慧市場的成長。

北美對話式人工智慧市場概覽

北美對話式人工智慧市場細分為美國、加拿大和墨西哥。全球領先的科技巨頭在人工智慧解決方案和服務研發方面投入了大量資金，促進了美國人工智慧領域不斷創新發展。此外，美國智慧型手機設備的高普及率推動了美國對話式人工智慧市場的成長。根據全球行動通訊系統協會 (GSMA) 的數據，2022 年美國的智慧型手機普及率為 84%，預計到 2031 年將增至 89%。因此，市場參與者不斷為其龐大的終端用戶產業開發大量創新且互動式的基於聊天機器人的解決方案，從而推動了美國對話式人工智慧市場的成長。

北美對話式 AI 市場收入及 2031 年預測（百萬美元）

北美對話式人工智慧市場細分

北美對話式人工智慧市場分為組件、類型、部署類型、產業和國家。

根據組件，北美對話式人工智慧市場分為平台和服務。 2023 年，平台部分佔據了北美對話式 AI 市場的較大佔有率。

根據類型，北美對話式人工智慧市場分為聊天機器人和智慧虛擬助理。 2023 年，聊天機器人將佔據北美對話式人工智慧市場的更大佔有率。

就部署類型而言，北美對話式人工智慧市場分為本地部署和雲端部署。 2023 年，本地部署部分在北美對話式 AI 市場佔據了更大的佔有率。

根據行業，北美對話式 AI 市場細分為零售和電子商務、醫​​療保健和生命科學、旅遊和酒店、BFSI、IT 和電信、媒體和娛樂等。 2023 年，零售和電子商務領域佔據了北美對話式 AI 市場的最大佔有率。

依國家分類，北美對話式人工智慧市場分為美國、加拿大和墨西哥。 2023 年，美國佔據北美對話式人工智慧市場的主導佔有率。

Alphabet Inc；亞馬遜公司（Amazon.com Inc.）；人工解決方案國際公司； Cognigy GmbH；國際商業機器公司； Kore.ai Inc.；微軟公司；甲骨文公司； Rasa Technologies Inc；和 SAP SE 是北美對話式 AI 市場的一些領導公司。

目錄

第 1 章：簡介

第 2 章：執行摘要

  • 關鍵見解
  • 市場吸引力

第3章：研究方法

  • 二次研究
  • 初步研究
    • 假設表述：
    • 宏觀經濟因素分析：
    • 發育基數：
    • 數據三角測量：
    • 國家級資料：

第4章：北美對話式人工智慧市場格局

  • 概述
  • 生態系分析
    • 價值鏈中的供應商列表

第 5 章：北美對話式人工智慧市場 - 關鍵市場動態

  • 市場促進因素
    • 電子商務產業蓬勃發展
    • 對聊天機器人解決方案的需求不斷增加
  • 市場限制
    • 隱私問題日益嚴重
  • 市場機會
    • 醫療保健領域對對話式人工智慧的需求不斷成長
    • 生成式人工智慧的出現
  • 市場趨勢
    • 遊戲產業擴大採用對話式人工智慧
  • 促進因素和限制因素的影響：

第6章：對話式人工智慧市場 - 北美分析

  • 北美對話式人工智慧市場概覽
  • 對話式人工智慧市場收入，2021-2031 年
  • 對話式人工智慧市場預測分析

第 7 章：北美對話式人工智慧市場分析 - 按組件

  • 平台
  • 服務

第 8 章：北美對話式人工智慧市場分析 - 按類型

  • 聊天機器人
  • 智慧虛擬助理

第 9 章：北美對話式人工智慧市場分析 - 按部署類型

  • 本地部署
  • 雲

第 10 章：北美對話式人工智慧市場分析 - 按行業

  • 零售與電子商務
  • 醫療保健和生命科學
  • 旅遊與飯店
  • 金融保險業協會
  • 資訊科技和電信
  • 媒體和娛樂
  • 其他

第 11 章：北美對話式人工智慧市場 - 國家分析

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥

第 12 章：競爭格局

  • 關鍵參與者的熱圖分析
  • 公司定位與集中度

第 13 章：產業格局

  • 概述
  • 市場計劃
  • 產品開發

第 14 章：公司簡介

  • Amazon.com Inc
  • International Business Machines Corp
  • Alphabet Inc
  • Oracle Corp
  • SAP SE
  • Microsoft Corp
  • Artificial Solutions International AB
  • Cognigy GmbH
  • Kore.ai Inc.
  • Rasa Technologies Inc

第 15 章：附錄

Product Code: BMIRE00031078

The North America conversational AI market was valued at US$ 3,235.60 million in 2022 and is expected to reach US$ 14,481.37 million by 2031; it is estimated to register a CAGR of 20.6% from 2023 to 2031.

Growing E-Commerce Sector Fuels North America Conversational AI Market

Since the COVID-19 pandemic, there has been a surge in online shopping across the world. According to the International Air Transport Association (IATA), in 2021, 2.14 billion people (i.e., ~ 27.6% of the world ' s population) bought products from online portals. In November 2024, the Census Bureau of the Department of Commerce announced that the estimated US retail e-commerce sales for Q3 of 2024 were US$ 300.1 billion. This represents an increase of 2.6% from the Q2 of 2024. Further, in Q3 of 2024, e-commerce sales increased by 7.4% compared to the same quarter in 2023. E-commerce sales in Q3 of 2024 accounted for 16.2% of all retail sales. The growing demand for online shopping is raising the demand for conversational commerce. Intelligent AI-powered shopping bots are revolutionizing the e-commerce industry by interacting with their customers, providing personalized guidance, and further driving sales. Also, by leveraging machine learning and natural language processing, conversational AI helps engage meaningful dialogues, understand customer needs, and nurture leads in real time. Thus, the growing e-commerce sector propels the conversational AI market growth.

North America Conversational AI Market Overview

The North America conversational AI market has been segmented into the US, Canada, and Mexico. Substantial investments by leading tech giants in research and development of AI-enabled solutions and services have facilitated continuous innovative developments in the US. Also, the high penetration of smartphone devices in the country propels the US conversational AI market growth. According to the Global System for Mobile Communications Association (GSMA), smartphone adoption in the US was 84% in 2022 and is expected to increase to 89% by 2031. In addition, the growing demand for superior customer experience, grievances addresses, technical support, and customer engagement without an increase in operational costs fuels the market growth. As a result, the market players are consistently developing numerous innovative and interactive chatbot-based solutions for their vast end-user industries, which propels the growth of the US conversational AI market.

North America Conversational AI Market Revenue and Forecast to 2031 (US$ Million)

North America Conversational AI Market Segmentation

The North America conversational AI market is categorized into component, type, deployment type, industry, and country.

Based on component, the North America conversational AI market is segmented into platform and service. The platform segment held a larger share of the North America conversational AI market share in 2023.

By type, the North America conversational AI market is bifurcated into chatbots and intelligent virtual assistants. The chatbots segment held a larger share of North America conversational AI market in 2023.

In terms of deployment type, the North America conversational AI market is bifurcated into on-premise and cloud. The on-premise segment held a larger share of North America conversational AI market in 2023.

Based on industry, the North America conversational AI market is segmented into retail & e-commerce, healthcare & life sciences, travel & hospitality, BFSI, IT & telecom, media & entertainment, and others. The retail & e-commerce segment held the largest share of the North America conversational AI market share in 2023.

By country, the North America conversational AI market is segmented into the US, Canada, and Mexico. The US dominated the North America conversational AI market share in 2023.

Alphabet Inc; Amazon.com Inc.; Artificial Solutions International AB; Cognigy GmbH; International Business Machines Corp; Kore.ai Inc.; Microsoft Corp; Oracle Corp; Rasa Technologies Inc; and SAP SE are some of the leading companies operating in the North America conversational AI market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. North America Conversational AI market Landscape

  • 4.1 Overview
  • 4.2 Ecosystem Analysis
    • 4.2.1 List of Vendors in Value Chain

5. North America Conversational AI market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing E-Commerce Sector
    • 5.1.2 Increasing Demand for Chatbot Solutions
  • 5.2 Market Restraints
    • 5.2.1 Rising Privacy Concerns
  • 5.3 Market Opportunities
    • 5.3.1 Rising Demand for Conversational AI in Healthcare Sector
    • 5.3.2 Emergence of Generative AI
  • 5.4 Market Trends
    • 5.4.1 Growing Adoption of Conversational AI in Gaming Industry
  • 5.5 Impact of Drivers and Restraints:

6. Conversational AI market - North America Analysis

  • 6.1 North America Conversational AI Market Overview
  • 6.2 Conversational AI market Revenue (US$ Million), 2021-2031
  • 6.3 Conversational AI market Forecast Analysis

7. North America Conversational AI market Analysis - by Component

  • 7.1 Platform
    • 7.1.1 Overview
    • 7.1.2 Platform: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Service
    • 7.2.1 Overview
    • 7.2.2 Service: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

8. North America Conversational AI market Analysis - by Type

  • 8.1 Chatbots
    • 8.1.1 Overview
    • 8.1.2 Chatbots: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 Intelligent Virtual Assistants
    • 8.2.1 Overview
    • 8.2.2 Intelligent Virtual Assistants: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

9. North America Conversational AI market Analysis - by Deployment Type

  • 9.1 On-Premise
    • 9.1.1 Overview
    • 9.1.2 On-Premise: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 Cloud
    • 9.2.1 Overview
    • 9.2.2 Cloud: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

10. North America Conversational AI market Analysis - by Industry

  • 10.1 Retail and E-commerce
    • 10.1.1 Overview
    • 10.1.2 Retail and E-commerce: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.2 Healthcare and Life Sciences
    • 10.2.1 Overview
    • 10.2.2 Healthcare and Life Sciences: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.3 Travel and Hospitality
    • 10.3.1 Overview
    • 10.3.2 Travel and Hospitality: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.4 BFSI
    • 10.4.1 Overview
    • 10.4.2 BFSI: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.5 IT and Telecom
    • 10.5.1 Overview
    • 10.5.2 IT and Telecom: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.6 Media and Entertainment
    • 10.6.1 Overview
    • 10.6.2 Media and Entertainment: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • 10.7 Others
    • 10.7.1 Overview
    • 10.7.2 Others: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)

11. North America Conversational AI market - Country Analysis

  • 11.1 North America
    • 11.1.1 North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
      • 11.1.1.1 North America: Conversational AI market - Revenue and Forecast Analysis - by Country
      • 11.1.1.2 United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
        • 11.1.1.2.1 United States: Conversational AI market Breakdown, by Component
        • 11.1.1.2.2 United States: Conversational AI market Breakdown, by Type
        • 11.1.1.2.3 United States: Conversational AI market Breakdown, by Deployment Type
        • 11.1.1.2.4 United States: Conversational AI market Breakdown, by Industry
      • 11.1.1.3 Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
        • 11.1.1.3.1 Canada: Conversational AI market Breakdown, by Component
        • 11.1.1.3.2 Canada: Conversational AI market Breakdown, by Type
        • 11.1.1.3.3 Canada: Conversational AI market Breakdown, by Deployment Type
        • 11.1.1.3.4 Canada: Conversational AI market Breakdown, by Industry
      • 11.1.1.4 Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
        • 11.1.1.4.1 Mexico: Conversational AI market Breakdown, by Component
        • 11.1.1.4.2 Mexico: Conversational AI market Breakdown, by Type
        • 11.1.1.4.3 Mexico: Conversational AI market Breakdown, by Deployment Type
        • 11.1.1.4.4 Mexico: Conversational AI market Breakdown, by Industry

12. Competitive Landscape

  • 12.1 Heat Map Analysis by Key Players
  • 12.2 Company Positioning & Concentration

13. Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Product Development

14. Company Profiles

  • 14.1 Amazon.com Inc
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 International Business Machines Corp
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Alphabet Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 Oracle Corp
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 SAP SE
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Microsoft Corp
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 Artificial Solutions International AB
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 Cognigy GmbH
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 Kore.ai Inc.
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 Rasa Technologies Inc
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments

15. Appendix

  • 15.1 About The Insight Partners
  • 15.2 Word Index

List Of Tables

  • Table 1. North America Conversational AI market Segmentation
  • Table 2. Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Table 3. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 4. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 5. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 6. Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 7. North America: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Country
  • Table 8. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 9. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 10. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 11. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 12. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 13. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 14. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 15. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 16. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 17. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 18. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Deployment Type
  • Table 19. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 20. Heat Map Analysis by Key Players
  • Table 21. List of Abbreviation

List Of Figures

  • Figure 1. North America Conversational AI market Segmentation, by Country
  • Figure 2. Ecosystem Analysis: Conversational AI Market
  • Figure 3. Conversational AI market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Conversational AI market Revenue (US$ Million), 2021-2031
  • Figure 6. Conversational AI market Share (%) - by Component (2023 and 2031)
  • Figure 7. Platform: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Service: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. Conversational AI market Share (%) - by Type (2023 and 2031)
  • Figure 10. Chatbots: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. Intelligent Virtual Assistants: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Conversational AI market Share (%) - by Deployment Type (2023 and 2031)
  • Figure 13. On-Premise: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. Cloud: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 15. Conversational AI market Share (%) - by Industry (2023 and 2031)
  • Figure 16. Retail and E-commerce: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. Healthcare and Life Sciences: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 18. Travel and Hospitality: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. BFSI: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. IT and Telecom: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 21. Media and Entertainment: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. Others: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. North America Conversational AI Market, by Key Countries - Revenue (2023) (US$ Million)
  • Figure 24. North America: Conversational AI market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 25. United States: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Canada: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. Mexico: Conversational AI market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 28. Company Positioning & Concentration