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2023-2030年全球IT服務管理(ITSM)軟體市場
市場調查報告書
商品編碼
1311874

2023-2030年全球IT服務管理(ITSM)軟體市場

Global IT Service Management (ITSM) Software Market 2023-2030
出版日期: | 出版商: Orion Market Research | 英文 205 Pages | 商品交期: 2-3個工作天內

價格

全球IT 服務管理（ITSM）軟體市場預計在預測期內將以18.4%的年複合成長率成長。對組織的安全、隱私和合規性的認知不斷提高，合規性要求和法規不斷增加，最終用戶行業的需求不斷成長，這些都是推動ITSM 軟體市場成長的關鍵因素。擴大採用人工智慧（AI）推動了業務流程自動化服務的需求。

不斷提高的自主性幫助多家IT 企業提高了生產率，減少了執行任務所需的時間。這推動了全球對高級ITSM 軟體解決方案的需求。此外，BYOD 概念的興起預計將在未來幾年促進全球ITSM 市場的成長。安全漏洞和網路攻擊的迅速增加進一步推動了全球ITSM 軟體市場的需求。缺乏對ITSM 軟體的認知可能會制約市場的成長。

目 錄

第1章：報告摘要

  • 行業現狀分析與成長潛力展望
  • 研究方法和工具
  • 市場細分
    • 按細分市場
    • 按地區

第2章：市場概述與洞察

  • 報告範圍
  • 分析師洞察與當前市場趨勢
    • 主要結論
    • 建議
    • 結論

第3章：競爭格局

  • 主要公司分析
  • Atlassian Corp.
    • 概述
    • 財務分析
    • SWOT 分析
    • 近期發展
  • Hewlett Packard Enterprise Co.
    • 公司概況
    • 財務分析
    • SWOT 分析
    • 近期發展
  • IBM Corp.
    • 概述
    • 財務分析
    • SWOT 分析
    • 近期發展
  • 關鍵戰略分析

第4章：市場細分

  • 全球IT 服務管理(ITSM) 軟體市場應用
    • 配置管理
    • 性能管理
    • 網路管理
    • 資料庫管理系統
    • 其他
  • 按部署分類的全球IT 服務管理(ITSM) 軟體市場
    • 企業內部
    • 基於雲端
  • 全球IT 服務管理(ITSM) 軟體市場（按最終用戶類型分類
    • 金融服務機構
    • 製造業
    • IT 和電信
    • 政府與教育
    • 零售業
    • 旅遊與飯店
    • 醫療保健
    • 其他

第5章：區域分析

  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 義大利
    • 西班牙
    • 法國
    • 歐洲其他地區
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 韓國
    • 亞太其他地區
  • 世界其他地區

第6章：公司簡介

  • Atlassian Corp.
  • Axios Systems PLC
  • BMC Software Inc.
  • Broadcom Inc.
  • CA Technologies
  • Cherwell Software
  • Citrix Systems
  • Efecte Plc
  • Freshworks, Inc.
  • Hewlett Packard Enterprise Co.
  • Hornbill Corporate Ltd.
  • IBM Corp.
  • Ivanti Inc.
  • Serviceaide, Inc.
  • ServiceNow, Inc.
  • Zoho Corp. (ManageEngine)
Product Code: OMR2027468

Title: Global ITSM software Market Size, Share & Trends Analysis Report by Deployment (Cloud and On-premise), by Application (Configuration Management, Performance Management, Network Management, and Database Management System, and Others), by End-user Vertical (BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, and Healthcare) Forecast Period (2023-2030).

The global IT service management (ITSM) software market is anticipated to grow at a CAGR of 18.4% during the forecast period. The growing awareness regarding organization's security, privacy, and compliance posture, increasing compliance mandates and regulations and growing demand from end-user industries is a key factor driving the growth of the ITSM software market. The increasing adoption of artificial intelligence (AI) is propelling the demand for automation services in business processes.

The surging autonomy is assisting several IT enterprises to increase productivity and reduce the time required for task execution. This is driving the demand for advanced ITSM software solutions globally. Additionally, the rising concept of BYOD is anticipated to favor the global ITSM market growth in the forthcoming years. The rapid increase in security breaches and cyber attacks has further created the demand for the global ITSM software market. Lack of awareness about the ITSM software may restrain the growth of the market.

Segmental Outlook

The global ITSM software market is segmented based on deployment, application, and end-user vertical. Based on deployment, the market is segmented into on premises and cloud based. Based on application, the market is segmented into configuration management, performance management, network management, and database management system, and other. Based on end-user vertical, the market is segmented into BFSI, healthcare, IT & telecom, energy & utilities, retail, travel & hospitality, healthcare, and others.

The Cloud-Based Sub-Segment is Expected to Hold a Prominent Share of the Global ITSM Software Market

The increase in the adoption of cloud-based technologies is the key factor that drives the growth of this market segment. Furthermore, the widespread adoption of BYOD trend and the increase in the mobile workforce are expected to provide major growth opportunities for the cloud ITSM market in the upcoming years. The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined driving the growth of this market segment.

Regional Outlooks

The global ITSM software market is further segmented based on geography, including North America (the US and Canada), Europe (Italy, Spain, Germany, France, and others), Asia-Pacific (India, China, Japan, South Korea, and others), and the Rest of the World (the Middle East & Africa and Latin America). Among these, the Asia-Pacific market is anticipated to cater to a considerable growth over the forecast period. This is attributable to the increasing investments by key players to develop advanced ITSM software and solutions in the region. In addition, an increase in focus on automation and end-user services boosts the adoption of ITSM solutions and services in Asia-Pacific.

The North America Region held Considerable Share in the Global ITSM software Market

North America held a considerable share in the global ITSM software market. In North America, the US held a major market share. The presence of key market players in the country along with presence of advanced IT infrastructure is a key factor driving the growth of the regional market. The growing adoption of ITSM software in various sectors for maintaining customer services owing to the features coupled with them is further boosting the market growth.

Market Players Outlook

The major market player of the ITSM software market include:s ServiceNow, Inc., IBM Corp., Hewlett Packard Enterprise Company, Citrix Systems Inc., and CA Technologies among others. These players are actively adopting growth strategies such as mergers and acquisitions, partnerships, collaboration and agreements to improve their dominance among competitors. Technological innovation and new product launching are the core strength of key market players in the cloud computing market. For instance, in March 2023, SolarWinds has launched its first ITSM data center in Australia for SolarWinds Service Desk customers. The Sydney-based data center will support in improving performance and speed while allowing SolarWinds customers to demonstrate compliance with data sovereignty requirements.

Further, in January 2022, Atlassian Corporation PLC acquired Percept.AI to improve the AI engine for natural language understanding in Jira Service Management. The company aims to create an integrated experience for the customers in the market. Through Percept.AI, the company seeks to deflect the vast majority of tier-1 support questions, provide users with a great experience, and free up IT teams to focus on more complex tasks.

The Report Covers:

  • Market value data analysis of 2022 and forecast to 2030.
  • Annualized market revenues ($ million) for each market segment.
  • Country-wise analysis of major geographical regions.
  • Key companies operating in the global ITSM software market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
  • Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
  • Analysis of market-entry and market expansion strategies.
  • Competitive strategies by identifying 'who-stands-where' in the market.

Table of Contents

1. Report summary

  • Current Industry Analysis and Growth Potential Outlook
  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. By Region

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion

3. Competitive Landscape

  • 3.1. Key Company Analysis
  • 3.2. Atlassian Corp.
    • 3.2.1. Overview
    • 3.2.2. Financial Analysis
    • 3.2.3. SWOT Analysis
    • 3.2.4. Recent Developments
  • 3.3. Hewlett Packard Enterprise Co.
    • 3.3.1. Overview
    • 3.3.2. Financial Analysis
    • 3.3.3. SWOT Analysis
    • 3.3.4. Recent Developments
  • 3.4. IBM Corp.
    • 3.4.1. Overview
    • 3.4.2. Financial Analysis
    • 3.4.3. SWOT Analysis
    • 3.4.4. Recent Developments
  • 3.5. Key Strategy Analysis

4. Market Segmentation

  • 4.1. Global IT Service Management (ITSM) Software Market Application
    • 4.1.1. Configuration Management
    • 4.1.2. Performance Management
    • 4.1.3. Network Management
    • 4.1.4. Database Management System
    • 4.1.5. Other
  • 4.2. Global IT Service Management (ITSM) Software Market by Deployment
    • 4.2.1. On Premises
    • 4.2.2. Cloud Based
  • 4.3. Global IT Service Management (ITSM) Software Market by End-User Vertical
    • 4.3.1. BFSI
    • 4.3.2. Manufacturing
    • 4.3.3. IT & Telecom
    • 4.3.4. Government & Education
    • 4.3.5. Retail
    • 4.3.6. Travel & Hospitality
    • 4.3.7. Healthcare
    • 4.3.8. Others

5. Regional Analysis

  • 5.1. North America
    • 5.1.1. United States
    • 5.1.2. Canada
  • 5.2. Europe
    • 5.2.1. UK
    • 5.2.2. Germany
    • 5.2.3. Italy
    • 5.2.4. Spain
    • 5.2.5. France
    • 5.2.6. Rest of Europe
  • 5.3. Asia-Pacific
    • 5.3.1. China
    • 5.3.2. India
    • 5.3.3. Japan
    • 5.3.4. South Korea
    • 5.3.5. Rest of Asia-Pacific
  • 5.4. Rest of the World

6. Company Profiles

  • 6.1. Atlassian Corp.
  • 6.2. Axios Systems PLC
  • 6.3. BMC Software Inc.
  • 6.4. Broadcom Inc.
  • 6.5. CA Technologies
  • 6.6. Cherwell Software
  • 6.7. Citrix Systems
  • 6.8. Efecte Plc
  • 6.9. Freshworks, Inc.
  • 6.10. Hewlett Packard Enterprise Co.
  • 6.11. Hornbill Corporate Ltd.
  • 6.12. IBM Corp.
  • 6.13. Ivanti Inc.
  • 6.14. Serviceaide, Inc.
  • 6.15. ServiceNow, Inc.
  • 6.16. Zoho Corp. (ManageEngine)

LIST OF TABLES

  • 1. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET APPLICATION, 2022-2030 ($ MILLION)
  • 2. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR CONFIGURATION MANAGEMENT MARKET BY REGION, 2022-2030 ($ MILLION)
  • 3. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR PERFORMANCE MANAGEMENT MARKET BY REGION, 2022-2030 ($ MILLION)
  • 4. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR NETWORK MANAGEMENT MARKET BY REGION, 2022-2030 ($ MILLION)
  • 5. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR DATABASE MANAGEMENT SYSTEM MARKET BY REGION, 2022-2030 ($ MILLION)
  • 6. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER APPLICATION MARKET BY REGION, 2022-2030 ($ MILLION)
  • 7. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET BY DEPLOYMENT, 2022-2030 ($ MILLION)
  • 8. GLOBAL ON PREMISES IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2022-2030 ($ MILLION)
  • 9. GLOBAL CLOUD BASED IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2022-2030 ($ MILLION)
  • 10. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET BY END-USER VERTICAL, 2022-2030 ($ MILLION)
  • 11. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR BFSI MARKET BY REGION,2022-2030 ($ MILLION)
  • 12. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR MANUFACTURING MARKET BY REGION,2022-2030 ($ MILLION)
  • 13. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR IT & TELECOM MARKET BY REGION,2022-2030 ($ MILLION)
  • 14. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR GOVERNMENT & EDUCATION MARKET BY REGION,2022-2030 ($ MILLION)
  • 15. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR RETAIL MARKET BY REGION,2022-2030 ($ MILLION)
  • 16. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR TRAVEL & HOSPITALITY MARKET BY REGION,2022-2030 ($ MILLION)
  • 17. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR HEALTHCARE MARKET BY REGION,2022-2030 ($ MILLION)
  • 18. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER APPLICATION MARKET BY REGION,2022-2030 ($ MILLION)
  • 19. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 20. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2022-2030 ($ MILLION)
  • 21. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2022-2030 ($ MILLION)
  • 22. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2022-2030 ($ MILLION)
  • 23. NORTH AMERICAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 24. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2022-2030 ($ MILLION)
  • 25. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2022-2030 ($ MILLION)
  • 26. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2022-2030 ($ MILLION)
  • 27. EUROPEAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 28. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2022-2030 ($ MILLION)
  • 29. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2022-2030 ($ MILLION)
  • 30. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2022-2030 ($ MILLION)
  • 31. ASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 32. REST OF THE WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS APPLICATION, 2022-2030 ($ MILLION)
  • 33. REST OF THE WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT, 2022-2030 ($ MILLION)
  • 34. REST OF THE WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET RESEARCH AND ANALYSIS BY END-USER VERTICAL, 2022-2030 ($ MILLION)

LIST OF FIGURES

  • 1. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE APPLICATION, 2022 VS 2030 (%)
  • 2. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR CONFIGURATION MANAGEMENT MARKET BY REGION, 2022 VS 2030 (%)
  • 3. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR PERFORMANCE MANAGEMENT MARKET BY REGION, 2022 VS 2030 (%)
  • 4. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR NETWORK MANAGEMENT MARKET BY REGION, 2022 VS 2030 (%)
  • 5. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR DATABASE MANAGEMENT SYSTEM MANAGEMENT MARKET BY REGION, 2022 VS 2030 (%)
  • 6. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER APPLICATION MARKET BY REGION, 2022 VS 2030 (%)
  • 7. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE BY DEPLOYMENT, 2022 VS 2030 (%)
  • 8. GLOBAL ON PREMISES IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2022 VS 2030 (%)
  • 9. GLOBAL CLOUD BASED IDENTITY AND ACCESS MANAGEMENT (IAM) MARKET BY REGION, 2022 VS 2030 (%)
  • 10. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SHARE BY END-USER VERTICAL, 2022 VS 2030 (%)
  • 11. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR BFSI MARKET BY REGION, 2022 VS 2030 (%)
  • 12. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR MANUFACTURING MARKET BY REGION, 2022 VS 2030 (%)
  • 13. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR IT & TELECOM MARKET BY REGION, 2022 VS 2030 (%)
  • 14. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR GOVERNMENT & EDUCATION MARKET BY REGION, 2022 VS 2030 (%)
  • 15. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR RETAIL MARKET BY REGION, 2022 VS 2030 (%)
  • 16. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR TRAVEL & HOSPITALITY MARKET BY REGION, 2022 VS 2030 (%)
  • 17. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR HEALTHCARE MARKET BY REGION, 2022 VS 2030 (%)
  • 18. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE FOR OTHER END-USER MARKET BY REGION, 2022 VS 2030 (%)
  • 19. GLOBAL IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET BY REGION, 2022 VS 2030 (%)
  • 20. US IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 21. CANADA MARKET IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 22. UK IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 23. GERMANY IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 24. SPAIN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 25. FRANCE IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 26. ITALY IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 27. REST OF EUROPE IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 28. INDIA IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 29. CHINA IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 30. JAPAN IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 31. REST OFASIA-PACIFIC IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)
  • 32. REST OF WORLD IT SERVICE MANAGEMENT (ITSM) SOFTWARE MARKET SIZE, 2022-2030 ($ MILLION)