業務流程外包市場規模、佔有率、成長分析、按服務類型、按外包類型、按最終用途、按部署模式、按地區 - 行業預測，2024-2031 年

2022年全球業務流程外包市場規模估值為3600億美元，從2023年的3700億美元成長到2031年的5200億美元，預計在預測期內（2024-2031年）複合年成長率為4.69。 ％。

業務流程外包 (BPO) 市場的成長得益於幾個重要因素，例如提高生產力和靈活性、降低營運成本以及磨練核心能力以適應不斷變化的業務環境。公司也致力於最大限度地減少業務支出，以利用全球資源並滿足 BPO 行業不斷成長的需求。這一趨勢正在加速 BPO 服務的採用，特別是隨著越來越多的公司整合人工智慧和雲端運算等先進技術來提高組織效率。 COVID-19 大流行的影響進一步放大了對標準化平台服務的需求，使 BPO 能夠管理複雜的業務流程並釋放新的成長機會。 BPO 透過將各種業務功能外包給外部服務供應商，提供諸如節省成本、提高靈活性和卓越服務品質等優勢。這使得公司能夠專注於其核心業務並為客戶提供更大的價值。 BPO 服務在 IT/通訊、BFSI 和醫療保健等各種最終使用領域中越來越受到追捧。

目錄

介紹

• 研究目的
• 定義
• 市場範圍

調查方法

• 資訊採購
• 二手資料來源和主要資料來源
• 市場規模預測
• 市場假設與限制

執行摘要

• 市場概況展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場動態
  • 促進因素
  • 機會
  • 抑制因素
  • 任務
• 波特的分析

主要市場考察

• 關鍵成功因素
• 競爭程度
• 主要投資機會
• 市場生態系統
• 技術分析
• 專利分析
• PESTEL分析

業務流程外包市場：依服務類型

• 市場概況
• 財務/會計
• 人力資源
• KPO
• 採購與供應鏈
• 客戶服務
• 銷售與行銷
• 物流
• 培訓/開發外包
• 其他

業務流程外包市場：依外包類型

• 市場概況
• 陸上
• 近岸
• 離岸

業務流程外包市場：依最終用途分類

• 市場概況
• BFSI
• 衛生保健
• 製造業
• 資訊科技和通訊
• 教育
• 零售
• 政府和國防
• 其他

業務流程外包市場：依部署模式

• 市場概況
• 本地
• 雲

業務流程外包市場規模：按地區

• 市場概況
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲 (MEA)
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲地區

競爭格局

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市集活動
• 主要企業市場佔有率（2023年）

主要企業簡介

• Accenture
• IBM Corporation
• Infosys Limited
• Tata Consultancy Services（TCS）
• Wipro Limited
• Capgemini
• Genpact
• ADP
• Conduent
• NTT DATA
• HCL Technologies
• Cognizant Technology Solutions
• WNS Global Services
• EXL Service
• Sutherland Global Services
• CGI Group
• Tech Mahindra
• Teleperformance
• Serco Group
• Alorica
• Sitel Group
• Arvato
• Transcom

Global Business Process Outsourcing Market size was valued at USD 0.36 trillion in 2022 and is poised to grow from USD 0.37 trillion in 2023 to USD 0.52 trillion by 2031, growing at a CAGR of 4.69% during the forecast period (2024-2031).

The Business Process Outsourcing (BPO) market is driven by several key factors, including businesses' increasing focus on improving productivity and flexibility, reducing operational costs, and honing core competencies to navigate evolving business environments. Organizations are also concentrating on minimizing business expenses to leverage global resources and meet the growing demands of the BPO industry. This trend has accelerated the adoption of BPO services, particularly as firms integrate technological advancements such as AI and cloud computing to boost organizational efficiency. The impact of the COVID-19 pandemic further amplified the demand for standardized platform services, enabling BPOs to manage complex business processes and unlock new growth opportunities. BPO involves outsourcing various business functions to external service providers, offering benefits like cost savings, enhanced flexibility, and superior service quality. This allows companies to focus on their core operations and deliver greater value to their customers. BPO services are increasingly sought after across various end-use sectors, including IT & telecommunications, BFSI, and healthcare.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Business Process Outsourcing market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Business Process Outsourcing Market Segmental Analysis

Global Business Process Outsourcing Market is segmented by Service Type, Outsourcing Type, End Use, Deployment Mode, and Region. Based on Service Type, the market is segmented into Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, Others. Based on Outsourcing Type, the market is segmented into Onshore, Nearshore, Offshore. Based on End Use, the market is segmented into BFSI, Healthcare, Manufacturing, IT & Telecommunications, Education, Retail, Government & Defense, Others. Based on Deployment Mode, the market is segmented into On-premises, Cloud. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Drivers of the Global Business Process Outsourcing Market

The primary driver of Business Process Outsourcing (BPO) services is their growing adoption within the IT and telecommunications sectors. The BPO market is being bolstered by the services' versatility across various industries, including banking, financial services, healthcare, and manufacturing. As businesses seek to reduce operational costs and improve the efficiency of support and customer service functions, the demand for BPO services continues to rise. These services offer consistent, relevant, and round-the-clock support for essential business operations, thanks to their integration with organizational systems. By focusing on shared workloads, businesses can enhance their success, further driving the demand for BPO. Increased investment in BPO is, therefore, contributing to the expansion of the Business Process Outsourcing market.

Restraints in the Global Business Process Outsourcing Market

Concerns about confidentiality and intellectual property rights are projected to constrain the growth potential of the BPO industry within the forecast period. Outsourcing companies often choose locations in countries with underdeveloped legal systems to minimize risks related to data breaches and intellectual property violations, especially when cutting operational expenses. Even minor errors can lead to significant, long-term setbacks for a company's market position, making outsourcing firms highly concerned about how their partners manage sensitive information. On the positive side, increasing government initiatives aimed at promoting cloud computing in the BPO sector are expected to support the expansion of the Business Process Outsourcing market.

Market Trends of the Global Business Process Outsourcing Market

The Business Process Outsourcing (BPO) market is most prominent in the Americas, with North America leading the way compared to Europe, the Middle East, and Africa combined. Recently, robotic process automation (RPA) has begun to influence the BPO sector. RPA utilizes bots and artificial intelligence to perform tasks more quickly and cost-effectively through user interfaces. Its benefits of cost reduction, increased speed, and enhanced efficiency are gradually being adopted across various industries and business processes. While many BPO service providers encounter challenges in this area, leading companies in the sector are actively working to integrate RPA into their standard service offerings.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factor
• Degree of Competition
• Top Investment Pockets
• Ecosystem of the Market
• Technology Analysis
• Patent Analysis
• PESTEL Analysis

Business Process Outsourcing Market, By Service Type

• Market Overview
• Finance & Accounting
• Human Resource
• KPO
• Procurement & Supply Chain
• Customer Services
• Sales & Marketing
• Logistics
• Training and Development Outsourcing
• Others

Business Process Outsourcing Market, By Outsourcing Type

• Market Overview
• Onshore
• Nearshore
• Offshore

Business Process Outsourcing Market, By End Use

• Market Overview
• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunications
• Education
• Retail
• Government & Defense
• Others

Business Process Outsourcing Market, By Deployment Mode

• Market Overview
• On-Premises
• Cloud

Business Process Outsourcing Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services (TCS)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wipro Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ADP
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conduent
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NTT DATA
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant Technology Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• WNS Global Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sutherland Global Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CGI Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Teleperformance
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Serco Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Alorica
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sitel Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Arvato
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Transcom
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments