查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
全球數位業務支持系統市場：到 2028 年的預測-按組件、公司規模、部署類型、最終用戶和地區分析
市場調查報告書
商品編碼
1218826

全球數位業務支持系統市場：到 2028 年的預測-按組件、公司規模、部署類型、最終用戶和地區分析

Digital Business Support System Market Forecasts to 2028 - Global Analysis By Component, Enterprise Size, Deployment Type, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 175+ Pages | 商品交期: 2-3個工作天內

價格

根據 Stratistics MRC 的數據，2022 年全球數字業務支持系統市場規模將達到 48 億美元，預計到 2028 年將達到 107 億美元，預測期內預計將以 CAGR 增長 14.2%。

數位業務支持系統是一種平台或解決方案，可為公司提供監控和業務優勢。 業務支持系統包括訂單接受、付款查詢、企業客戶的收入管理等。 該系統為公司提供各種其他運營管理輔助營銷見解、業務運營見解，使他們能夠就產品發布和市場成本做出明智的業務決策。

市場動態

促進因素

在線交易增加

電子商務產品、計費和管理的發展，以及服務於各個行業的門戶網站的興起，正在對市場產生積極的影響。 數位化正在推動採用最新技術來了解客戶生命週期，從訂單到計費到銷售再到收入管理。 在線交易的增加、多種移動設備的使用、電信行業數位化趨勢的增加等正在推動市場的增長。

抑制因素

數據安全和隱私問題

有關員工和雇主的所有信息都以數位方式存儲在公司的工作平台上，引發了對隱私和安全的擔憂。 網路犯罪分子正處於高峰期，儘管公司採取了所有安全措施，但為員工提供安全可靠的環境變得越來越困難。 因此，這些因素制約了市場的增長。

機會

技術進步

此外，電信市場越來越多地採用傳統業務支持、新產品發布以及電子商務領域的增長預計會在市場上創造有利可圖的機會。 支持創新和個性化服務、集中目錄管理、支持現代用例等是推動市場增長的因素。

威脅

安裝成本高

隨著業務流程變得越來越複雜，並且集成了最新的業務支持系統，系統實施變得既費時又費錢。 除了實施成本，數位化業務支持系統的複雜性以及傳統和現代業務支持系統的日益融合是阻礙市場擴張的主要挑戰。

COVID-19 的影響

COVID-19 大流行嚴重影響了全球大多數行業。 此外，多個國家實施封鎖並限制非必需品和資源的流動，擾亂了供應鏈。 全球經濟整體面臨的一個主要挑戰是在封鎖、社會疏遠和其他挑戰中保持業務連續性。

服務部門預計在預測期內將成為最大的部門

由於越來越多地採用基於雲的業務支持系統解決方案以及對相關服務的需求不斷增加，預計服務行業將實現利潤豐厚的增長。 這有助於降低成本、增加總收入並提高業務績效。 因此，這些點正在推動該部門的增長。

公共雲端部分的複合年增長率預計在預測期內最高。

由於公共雲端提供的功能，公共雲端部分預計在預測期內以最快的複合年增長率增長。 共享雲基礎架構允許多個用戶通過 Internet 進行通信，促進連接，降低服務器維護成本，並隨著技術的進步實現更快的服務推出。隨著雲端計算及其服務在 IT 行業中的重要性增加，雲端計算市場也在顯著增長。

市場份額最高的地區

由於對融合計費系統的需求不斷增長，預計亞太地區在預測期內將佔據最大的市場份額。 在印度、日本和中國等亞洲國家，基於雲的服務的採用和電信行業的大流行後繁榮將創造更多的收入機會。 企業機構的技術創新和基礎設施改進以及信息技術服務的增長也在推動市場。

複合年增長率最高的地區

由於引入了客戶管理和發票管理，預計北美在預測期內將實現最高的複合年增長率。 在北美，IT基礎設施發達，研發投入不斷增加，為新技術的發展做出了貢獻，大公司的存在感也在增加。 這些因素正在推動該地區的增長。

主要發展

2022 年 12 月，凱捷宣布進入道瓊斯可持續發展指數 (DJSI) 歐洲。 DJSI 使用 20 項環境、社會和治理 (ESG) 標準衡量選定公司的績效，範圍從氣候戰略、商業道德、創新管理、人才吸引和保留到社會報告。

2022 年 9 月，諾基亞宣布將加強其在安全、自動化和貨幣化等領域的軟件組合，並將該組合與 AI 捆綁在一起，旨在更好地響應客戶需求並擴大潛在市場。

本報告的內容

  • 評估區域和國家級細分市場的市場份額
  • 向新進入者提出戰略建議
  • 包括 2020 年、2021 年、2022 年、2025 年和 2028 年的市場數據。
  • 涵蓋市場趨勢（市場促進因素、促進因素、機遇、威脅、挑戰、投資機會、建議）
  • 根據市場預測在關鍵業務領域提出戰略建議
  • 競爭格局映射主要共同趨勢
  • 公司簡介，包括詳細的戰略、財務狀況和近期發展
  • 映射最新技術進步的供應鏈趨勢

免費定制服務

訂閱此報告的客戶將免費獲得以下自定義選項之一

  • 公司簡介
    • 其他市場參與者的綜合概況（最多 3 家公司）
    • 主要參與者的 SWOT 分析（最多 3 家公司）
  • 區域細分
    • 根據客戶要求對主要國家/地區的市場進行估算、預測和復合年增長率（注意：基於可行性檢查。）
  • 競爭基準
    • 根據產品組合、地域分佈和戰略聯盟對主要參與者進行基準測試

目次

第 1 章執行摘要

第 2 章前言

  • 概覽
  • 利益相關者
  • 調查範圍
  • 調查方法
    • 數據挖掘
    • 數據分析
    • 數據驗證
    • 研究方法
  • 調查來源
    • 主要研究資訊來源
    • 二次研究資訊來源
    • 假設

第 3 章市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 最終用戶分析
  • 新興市場
  • COVID-19 的影響

第 4 章波特五力分析

  • 供應商的議價能力
  • 買家的議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第 5 章全球數位業務支持系統市場：按組件分類

  • 服務
    • 託管服務
    • 專業服務
  • 解決方案
    • 銷售管理
    • 產品管理
    • 合作夥伴管理
    • 收入和賬單管理
    • 營銷管理
    • 渠道管理
    • 客戶管理

第 6 章全球數位業務支持系統市場：按公司規模分類

  • 大企業
  • 中小企業

第 7 章全球數位業務支持系統市場：按部署類型

  • 私有雲端
  • 混合雲端
  • 公共雲端

第 8 章全球數位業務支持系統市場：按最終用戶分類

  • 農業
  • 製造業
  • 銀行、金融服務和保險 (BFSI)
  • 零售和消費品
  • IT 與電信
  • 醫療保健
  • 汽車
  • 政府
  • 金融業務
  • 媒體和娛樂

第 9 章全球數位業務支持系統市場：按地區

  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 意大利
    • 法國
    • 西班牙
    • 其他歐洲
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳大利亞
    • 新西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 其他南美洲
  • 中東和非洲
    • 沙特阿拉伯
    • 阿拉伯聯合酋長國
    • 卡塔爾
    • 南非
    • 其他中東地區

第 10 章主要發展

  • 合同、夥伴關係、協作和合資企業
  • 收購與合併
  • 新產品發布
  • 業務擴展
  • 其他關鍵策略

第 11 章公司簡介

  • Capgemini SE
  • Accenture Plc
  • Huawei Technologies Co., Ltd.
  • Infosys Limited
  • IBM Corporation
  • Nokia Corporation
  • Oracle Corporation
  • Tata Consultancy Services Ltd.
  • Amdocs Ltd.
  • CSG Systems International, Inc.
  • Mahindra Comviva
  • Sigma Software
  • Optiva, Inc.
  • Comviva Technologies Limited
  • BearingPoint
  • Cerillion
  • Sterlite Tech
  • NetCracker Technology Corporation
  • ZTE Corporation
  • Comarch SA
Product Code: SMRC22362

According to Stratistics MRC, the Global Digital Business Support System Market is accounted for $4.8 billion in 2022 and is expected to reach $10.7 billion by 2028 growing at a CAGR of 14.2% during the forecast period. Digital business support system is a type of platform or solution which provides monitoring and operational benefits to the business enterprises. Business support system includes taking of orders, payment related queries and revenue management of the customers of the businesses. The system provides marketing insights, business operation insights among various other operation management aids to the enterprises enabling them to make informed business decisions regarding the product launches and market expenses.

Market Dynamics:

Driver:

Rise in online transactions

The development of ecommerce products, billing & management, and rising web portals providing services in various industries have positively influenced the market. Digitalization supports adoption of newest technologies to know customer lifecycle from ordering, billing to sales and revenue management. Rising online transactions and use of multiple mobile devices, rising digitization trend in the telecom industry are the factors fueling the growth of the market.

Restraint:

Data security and privacy concerns

All the information about employees and employers is stored on the company's work platform digitally, privacy and security concerns rise. Nowadays, cybercriminals are at their peak, making it increasingly difficult for the company to provide a safe and secure environment for its employees despite all the safety measures they have taken. Thus, these factors are restraining the growth of the market.

Opportunity:

Technological advancements

Furthermore, increase in adoption of traditional business support in the telecom market, new product launches, and growth in the e-commerce sector are expected to create lucrative opportunities for the market. Enabling innovative and personalized offerings, centralizing catalog management, enabling modern use cases are the factors propelling the growth of the market.

Threat:

High cost for implementation

As business processes become increasingly complex and modern business support systems are integrated, it is a time consuming and expensive process to implement the system. The implementation costs as well as the complexity of the digital business support system, the increasing integration of traditional and modern business support system are the main challenges hindering the market expansion.

COVID-19 Impact

The COVID-19 pandemic has severely affected almost all industries across the globe. Further, lockdown enforcements and restrictions on movement of non-essential goods as well as resources in various countries have disrupted the supply chain. The major challenge for the entire global economy is to sustain the business continuity amidst lockdown, social distancing, and other challenges.

The services segment is expected to be the largest during the forecast period

The services segment is estimated to have a lucrative growth, due to the increasing adoption of cloud based business support system solutions and increased demand for associated services. It helps reducing costs, increasing overall revenue and also enhancing the business performance. Hence, these are the aspects fueling the growth of the segment.

The public cloud segment is expected to have the highest CAGR during the forecast period

The public cloud segment is anticipated to witness the fastest CAGR growth during the forecast period, due to facilities provides by the public cloud. By sharing the cloud infrastructure, multiple users can communicate over the internet, facilitating easier connectivity, reducing server maintenance costs, and deploying services more quickly as technology advances. As cloud computing and its services have become increasingly important in the IT industry, the market for has grown significantly.

Region with largest share:

Asia Pacific is projected to hold the largest market share during the forecast period owing to the rising demand for convergent billing system. Adoption of cloud-based services and booming telecommunications sector after the pandemic in Asian countries such as India, Japan, and China are likely to generate more revenue opportunities. Innovations and improved infrastructure for establishing businesses and growth in information & technology services are also driving the market.

Region with highest CAGR:

North America is projected to have the highest CAGR over the forecast period, owing to the adoption of customer management, and bill management. Rising well-developed IT infrastructure and increasing investment in R&D activities which is contributing to development of new technologies, and rising presence of major players operating in this region. Therefore, these factors are boosting the expansion of the region.

Key players in the market

Some of the key players profiled in the Digital Business Support System Market include Capgemini SE, Accenture Plc, Huawei Technologies Co., Ltd., Infosys Limited, IBM Corporation, Nokia Corporation, Oracle Corporation, Tata Consultancy Services Ltd., Amdocs Ltd., CSG Systems International, Inc., Mahindra Comviva, Sigma Software, Optiva, Inc., Comviva Technologies Limited, BearingPoint, Cerillion, Sterlite Tech, NetCracker Technology Corporation, ZTE Corporation and Comarch SA.

Key Developments:

In December 2022, Capgemini announced its admission to the Dow Jones Sustainability Index (DJSI) Europe. The DJSI measure the performance of companies selected using 20 environmental, social and governance (ESG) criteria - spanning Climate Strategy, Business Ethics, Innovation Management, through to Talent Attraction & Retention and social reporting.

In September 2022, Nokia announced that it is strengthening its software portfolio in the areas of security, automation, and monetization, with AI binding the portfolio together, in order to better meet its customer needs and expand footprint in its addressable market.

Components Covered:

  • Services
  • Solutions

Enterprise Sizes Covered:

  • Large Enterprises
  • Small and Medium Enterprises

Deployment Types Covered:

  • Private Cloud
  • Hybrid Cloud
  • Public Cloud

End Users Covered:

  • Agriculture
  • Manufacturing
  • Banking, Financial Services and Insurance (BFSI)
  • Retail and Consumer Goods
  • IT & Telecom
  • Healthcare
  • Automotive
  • Government
  • Financial Services
  • Media and Entertainment

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Digital Business Support System Market, By Component

  • 5.1 Introduction
  • 5.2 Services
    • 5.2.1 Managed Services
    • 5.2.2 Professional Services
  • 5.3 Solutions
    • 5.3.1 Sales Management
    • 5.3.2 Product Management
    • 5.3.3 Partner Management
    • 5.3.4 Revenue and Billing Management
    • 5.3.5 Marketing Management
    • 5.3.6 Channel Management
    • 5.3.7 Customer Management

6 Global Digital Business Support System Market, By Enterprise Size

  • 6.1 Introduction
  • 6.2 Large Enterprises
  • 6.3 Small and Medium Enterprises

7 Global Digital Business Support System Market, By Deployment Type

  • 7.1 Introduction
  • 7.2 Private Cloud
  • 7.3 Hybrid Cloud
  • 7.4 Public Cloud

8 Global Digital Business Support System Market, By End User

  • 8.1 Introduction
  • 8.2 Agriculture
  • 8.3 Manufacturing
  • 8.4 Banking, Financial Services and Insurance (BFSI)
  • 8.5 Retail and Consumer Goods
  • 8.6 IT & Telecom
  • 8.7 Healthcare
  • 8.8 Automotive
  • 8.9 Government
  • 8.10 Financial Services
  • 8.11 Media and Entertainment

9 Global Digital Business Support System Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Capgemini SE
  • 11.2 Accenture Plc
  • 11.3 Huawei Technologies Co., Ltd.
  • 11.4 Infosys Limited
  • 11.5 IBM Corporation
  • 11.6 Nokia Corporation
  • 11.7 Oracle Corporation
  • 11.8 Tata Consultancy Services Ltd.
  • 11.9 Amdocs Ltd.
  • 11.10 CSG Systems International, Inc.
  • 11.11 Mahindra Comviva
  • 11.12 Sigma Software
  • 11.13 Optiva, Inc.
  • 11.14 Comviva Technologies Limited
  • 11.15 BearingPoint
  • 11.16 Cerillion
  • 11.17 Sterlite Tech
  • 11.18 NetCracker Technology Corporation
  • 11.19 ZTE Corporation
  • 11.20 Comarch SA

List of Tables

  • 1 Global Digital Business Support System Market Outlook, By Region (2020-2028) ($MN)
  • 2 Global Digital Business Support System Market Outlook, By Component (2020-2028) ($MN)
  • 3 Global Digital Business Support System Market Outlook, By Services (2020-2028) ($MN)
  • 4 Global Digital Business Support System Market Outlook, By Managed Services (2020-2028) ($MN)
  • 5 Global Digital Business Support System Market Outlook, By Professional Services (2020-2028) ($MN)
  • 6 Global Digital Business Support System Market Outlook, By Solutions (2020-2028) ($MN)
  • 7 Global Digital Business Support System Market Outlook, By Sales Management (2020-2028) ($MN)
  • 8 Global Digital Business Support System Market Outlook, By Product Management (2020-2028) ($MN)
  • 9 Global Digital Business Support System Market Outlook, By Partner Management (2020-2028) ($MN)
  • 10 Global Digital Business Support System Market Outlook, By Revenue and Billing Management (2020-2028) ($MN)
  • 11 Global Digital Business Support System Market Outlook, By Marketing Management (2020-2028) ($MN)
  • 12 Global Digital Business Support System Market Outlook, By Channel Management (2020-2028) ($MN)
  • 13 Global Digital Business Support System Market Outlook, By Customer Management (2020-2028) ($MN)
  • 14 Global Digital Business Support System Market Outlook, By Enterprise Size (2020-2028) ($MN)
  • 15 Global Digital Business Support System Market Outlook, By Large Enterprises (2020-2028) ($MN)
  • 16 Global Digital Business Support System Market Outlook, By Small and Medium Enterprises (2020-2028) ($MN)
  • 17 Global Digital Business Support System Market Outlook, By Deployment Type (2020-2028) ($MN)
  • 18 Global Digital Business Support System Market Outlook, By Private Cloud (2020-2028) ($MN)
  • 19 Global Digital Business Support System Market Outlook, By Hybrid Cloud (2020-2028) ($MN)
  • 20 Global Digital Business Support System Market Outlook, By Public Cloud (2020-2028) ($MN)
  • 21 Global Digital Business Support System Market Outlook, By End User (2020-2028) ($MN)
  • 22 Global Digital Business Support System Market Outlook, By Agriculture (2020-2028) ($MN)
  • 23 Global Digital Business Support System Market Outlook, By Manufacturing (2020-2028) ($MN)
  • 24 Global Digital Business Support System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
  • 25 Global Digital Business Support System Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
  • 26 Global Digital Business Support System Market Outlook, By IT & Telecom (2020-2028) ($MN)
  • 27 Global Digital Business Support System Market Outlook, By Healthcare (2020-2028) ($MN)
  • 28 Global Digital Business Support System Market Outlook, By Automotive (2020-2028) ($MN)
  • 29 Global Digital Business Support System Market Outlook, By Government (2020-2028) ($MN)
  • 30 Global Digital Business Support System Market Outlook, By Financial Services (2020-2028) ($MN)
  • 31 Global Digital Business Support System Market Outlook, By Media and Entertainment (2020-2028) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.