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北美地區 2031 年管理軟體市場預測 - 區域分析 - 按元件（軟體和服務）、部署（雲端和本地）和企業規模（大型企業和中小企業）
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1567915

北美地區 2031 年管理軟體市場預測 - 區域分析 - 按元件（軟體和服務）、部署（雲端和本地）和企業規模（大型企業和中小企業）

North America Returns Management Software Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Deployment (Cloud and On Premises), and Enterprise Size (Large Enterprises and SMEs)
出版日期: | 出版商: The Insight Partners | 英文 87 Pages | 訂單完成後即時交付

價格

2023年北美退貨管理軟體市值為4.6523億美元，預計2031年將達9.483億美元；預計2023年至2031年複合年成長率為9.3%。

退貨率的增加推動了北美退貨管理軟體市場

近年來，各行業的企業報酬率穩定上升。這可以歸因於消費者行為的變化、線上購物的便利性以及客戶期望的不斷提高。消費者現在期望無憂的退貨流程和無縫的客戶服務。因此，企業面臨著簡化退貨管理作業的越來越大的壓力。根據 NRF 和 HubSpot 2021 年產業報告，電商領域的平均產品退貨率為 18.1%。根據 Mailmodo Technologies Inc. 的BLOG，2022 年，按類別分類的退貨率如下：服裝（10.01%）、美容（4.99%）、電子產品（8.28%）、健康與保健（4.20%）、珠寶（ 8.31% ）和運動戶外（6.10%）。根據美國零售聯合會和 Appriss Retail 發布的報告，預計到 2022 年，消費者將退回價值超過 8,160 億美元的零售商品。

有效管理產品退貨對於維持客戶滿意度、降低成本和最佳化營運至關重要。退貨管理軟體在應對退貨率提高帶來的挑戰方面發揮關鍵作用。這款專用軟體可協助企業有效管理從發起退貨到最終處置的整個退貨流程。自動化和集中化退貨流程使企業能夠有效率地處理退貨、減少錯誤並提高客戶滿意度。退貨管理軟體的實施提供了退貨流程的即時可見性，使公司能夠追蹤和監控每個階段的退貨。它還透過提供有關產品品質、退貨原因和客戶回饋的見解來幫助最佳化庫存管理。這些資訊使企業能夠識別趨勢、做出明智的決策並提高產品品質。

許多公司正在採用退貨管理軟體來降低退貨率。例如，2021 年 4 月，Aviator Nation 做出策略決策，透過與領先的退貨管理解決方案供應商 Loop 合作來簡化其退貨流程。 Loop 的即時交換功能使客戶可以快速輕鬆地將購買的商品更換為不同的尺寸、顏色或款式，而無需傳統退貨流程的麻煩。透過此次合作，Aviator Nation 能夠保留 64.6% 的收入。

此外，根據 Loop Returns，使用其退貨管理軟體可以使企業和公司減少高達 30% 的退款並保留高達 50% 的收入。這提高了營運效率並允許主動做出決策。因此，退貨率的提高推動了對退貨管理軟體的需求，進而推動了市場的發展。

北美退貨管理軟體市場概況

北美包括美國、加拿大、墨西哥等主要經濟體。近年來，北美退貨管理軟體市場經歷了顯著成長。這可以歸因於推動這些軟體解決方案在各行業中採用的幾個關鍵因素。北美電子商務產業的快速擴張迫切需要有效的退貨管理解決方案。例如，根據北美行業分類系統，2022年1月至7月，零售貿易佔93.8%。隨著網上購物的增加，零售商和電子商務平檯面臨著有效管理退貨的挑戰。根據美國零售聯合會發布、Appriss Retail 贊助的 2022 年零售業消費者退貨報告，退貨造成美國零售市場銷售額損失 8,160 億美元。該報告進一步指出，預計消費者將在 2022 年退回價值超過 8,160 億美元的零售商品，平均退貨率保持在 16.5%，而 2021 年為 16.6%。庫存、處理退款並提高客戶滿意度。

北美的企業在複雜的監管環境中營運，特別是在醫療保健、電子和汽車等行業。退貨管理軟體可協助組織遵守管理退貨產品處理、處置和記錄的行業特定法規和標準。透過確保合規性，公司可以降低法律風險並保持積極的品牌形象。

北美地區管理軟體市場收入及預測至 2031 年（百萬美元）

北美退貨管理軟體市場細分

北美退貨管理軟體市場分為組件、部署、企業和國家。

根據組件，北美退貨管理軟體市場分為軟體和服務。到 2023 年，軟體領域將佔據更大的市場佔有率。

在部署方面，北美退貨管理軟體市場分為雲端和本地。 2023 年，雲端細分市場佔據更大的市場佔有率。

基於企業，北美退貨管理軟體市場分為大型企業和中小企業。到2023年，大型企業細分市場將佔據更大的市場佔有率。

依國家/地區分類，北美退貨管理軟體市場分為美國、加拿大和墨西哥。 2023 年，美國在北美退貨管理軟體市場佔有率中佔據主導地位。

包裹實驗室；返回邏輯；反向邏輯；美國聯合包裹服務公司；循環返回；歸來的兔子； SAP 系統公司；和 AfterShip 是北美退貨管理軟體市場上的一些領先公司。

目錄

第 1 章：簡介

第 2 章：執行摘要

  • 主要見解
  • 市場吸引力

第 3 章：研究方法

  • 範圍
  • 覆蓋範圍
  • 二次研究
  • 初步研究
    • 假設表述：
    • 開發基數：
    • 數據三角測量：
    • 國家級數據：
  • 市場分析過程中考慮的主要來源和因素
    • 主要二手來源：
    • 考慮的關鍵因素：
  • 市場分析中考慮的主要公司

第 4 章：北美退貨管理軟體市場格局

  • 概述
  • PEST分析
  • 生態系分析
    • 解決方案提供者：
    • 最終用戶：
    • 價值鏈供應商名單
  • 優質見解
    • 前端與後端的比較
      • 使用者需求分析 - 現有的前端功能與所需的前端功能
      • 使用者需求分析 - 現有後端功能與所需後端功能

第 5 章：北美退貨管理軟體市場 - 主要市場動態

  • 市場促進因素
    • 退貨率增加
    • 電子商務產業的成長
    • 對客戶滿意度的需求不斷成長
  • 市場限制
    • 實施成本高
    • 資料安全問題
  • 市場機會
    • 不斷湧現的永續發展舉措
    • 技術進步
  • 未來趨勢
    • 區塊鏈技術整合
  • 促進因素和限制的影響：

第 6 章：退貨管理軟體市場 - 北美分析

  • 退貨管理軟體市場收入，2021-2031
  • 退貨管理軟體市場預測分析

第 7 章：北美退貨管理軟體市場分析 - 按組件

  • 軟體
  • 服務

第 8 章：北美退貨管理軟體市場分析 - 按部署

  • 雲
  • 本地

第 9 章：北美退貨管理軟體市場分析 - 按企業規模

  • 大型企業
  • 中小企業

第 10 章：北美退貨管理軟體市場 - 國家分析

  • 北美市場概況
    • 北美洲
      • 美國
      • 加拿大
      • 墨西哥

第 11 章：競爭格局

  • 公司定位與專注
  • 關鍵參與者的熱圖分析
  • 公司市場全球佔有率分析
  • 產品基準化分析

第 12 章：產業格局

  • 概述
  • 市場主動性
  • 新產品開發
  • 併購

第 13 章：公司簡介

  • parcelLab
  • ReturnLogic
  • ReverseLogix
  • United Parcel Service of America, Inc.
  • Loop Returns
  • Return Rabbit
  • SAP SE
  • AfterShip

第 14 章：附錄

Product Code: BMIRE00030677

The North America returns management software market was valued at US$ 465.23 million in 2023 and is projected to reach US$ 948.30 million by 2031; it is estimated to register a CAGR of 9.3% from 2023 to 2031.

Increase in Return Rates Fuels North America Returns Management Software Market

In recent years, businesses have witnessed a steady increase in return rates across various sectors. This can be attributed to changing consumer behavior, ease of online shopping, and rising customer expectations. Consumers now expect hassle-free return processes and seamless customer service. As a result, businesses are facing mounting pressure to streamline their returns management operations. As per industry reports from NRF and HubSpot in 2021, the average rate of product returns in the e-commerce sector was 18.1%. According to a blog by Mailmodo Technologies Inc., in 2022, category-wise return rates were as follows: Apparel (10.01%), Beauty (4.99%), Electronics (8.28%), Health and Wellness (4.20%), Jewelry (8.31%), and Sports & Outdoor (6.10%). According to a report released by the National Retail Federation and Appriss Retail, in 2022 consumers are expected to return over US$ 816 billion worth of retail merchandise purchased.

Managing product returns efficiently is crucial for maintaining customer satisfaction, reducing costs, and optimizing operations. Returns management software plays a pivotal role in addressing the challenges posed by increasing return rates. This specialized software helps businesses effectively manage the entire returns process, from initiating a return to final disposition. Automating and centralizing the returns process enables businesses to handle returns efficiently, reduce errors, and improve customer satisfaction. The implementation of returns management software provides real-time visibility into the returns process, enabling companies to track and monitor returns at every stage. It also helps optimize inventory management by providing insights into product quality, return reasons, and customer feedback. This information enables businesses to identify trends, make informed decisions, and improve product quality.

Various companies are adopting returns management software to reduce return rates. For instance, in April 2021, Aviator Nation made the strategic decision to streamline its returns process by partnering with Loop, a leading returns management solution provider. Loop's Instant Exchange feature allows customers to exchange their purchased items quickly and easily for a different size, color, or style without the hassle of a traditional return process. Through this partnership, Aviator Nation was able to retain 64.6% of the revenue.

Additionally, as per Loop Returns, employing their return management software enables businesses and firms to reduce refunds by up to 30% and retain revenue of up to 50%. This enhances operational efficiency and allows for initiative-taking decision-making. Thus, increasing return rates drive the demand for returns management software, which, in turn, propels the markets.

North America Returns Management Software Market Overview

North America includes major economies such as the US, Canada, and Mexico. The North America returns management software market has been experiencing significant growth in recent years. This can be attributed to several key factors that are driving the adoption of these software solutions across various industries. The rapid expansion of the e-commerce industry in North America has created a pressing need for effective return management solutions. For instance, per the North American Industry Classification System, from January to July 2022, retail trade accounted for 93.8%. With online purchases on the rise, retailers and e-commerce platforms are facing the challenge of managing returns efficiently. Per the 2022 Consumer Returns in the Retail Industry report, which was conducted by the National Retail Federation and sponsored by Appriss Retail, returns accounted for US$ 816 billion in lost sales across the US retail marketplace. The report further states that consumers are expected to return more than US$ 816 billion worth of retail merchandise purchased in 2022, with the average rate of returns remaining flat at 16.5% compared to 16.6% in 2021. Returns management software offers streamlined processes, enabling companies to handle returns, track inventory, process refunds, and enhance customer satisfaction.

Businesses in North America operate in a complex regulatory environment, particularly in industries such as healthcare, electronics, and automotive. Returns management software assists organizations in adhering to industry-specific regulations and standards governing the handling, disposal, and documentation of returned products. By ensuring compliance, companies can mitigate legal risks and maintain a positive brand image.

North America Returns Management Software Market Revenue and Forecast to 2031 (US$ Million)

North America Returns Management Software Market Segmentation

The North America returns management software market is categorized into component, deployment, enterprise, and country.

Based on component, the North America returns management software market is bifurcated into software and services. The software segment held a larger market share in 2023.

In terms of deployment, the North America returns management software market is divided into cloud and on premises. The cloud segment held a larger market share in 2023.

Based on enterprise, the North America returns management software market is bifurcated into large enterprises and SMEs. The large enterprise segment held a larger market share in 2023.

By country, the North America returns management software market is segmented into the US, Canada, and Mexico. The US dominated the North America returns management software market share in 2023.

ParcelLab; ReturnLogic; ReverseLogix; United Parcel Service of America, Inc; Loop Returns; Return Rabbit; SAP SE; and AfterShip are some of the leading companies operating in the North America returns management software market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Scope
  • 3.2 Coverage
  • 3.3 Secondary Research
  • 3.4 Primary Research
    • 3.4.1 Hypothesis Formulation:
    • 3.4.2 Developing Base Number:
    • 3.4.3 Data Triangulation:
    • 3.4.4 Country Level Data:
  • 3.5 Key Sources and Factors Considered During the Market Analysis
    • 3.5.1 Key Secondary Sources:
    • 3.5.2 Key Factors Considered:
  • 3.6 Key Companies Considered During Market Analysis

4. North America Returns Management Software Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
    • 4.3.1 Solution Providers:
    • 4.3.2 End-Users:
    • 4.3.3 List of Vendors in the Value Chain
  • 4.4 Premium Insights
    • 4.4.1 Comparison of Frontend Vs Backend
      • 4.4.1.1 User Requirement Analysis - Frontend Features Present Vs Frontend Features Required
        • 4.4.1.1.1 Frontend Features Present
        • 4.4.1.1.2 Frontend Features Required
      • 4.4.1.2 User Requirement Analysis - Backend Features Present Vs Backend Features Required
        • 4.4.1.2.1 Backend Features Present
        • 4.4.1.2.2 Backend Features Required

5. North America Returns Management Software Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Increase in Return Rates
    • 5.1.2 Growth of E-commerce Sector
    • 5.1.3 Rising Need for Customer Satisfaction
  • 5.2 Market Restraints
    • 5.2.1 High Implementation Costs
    • 5.2.2 Data Security Concerns
  • 5.3 Market Opportunities
    • 5.3.1 Rising Sustainability Initiatives
    • 5.3.2 Technological Advancements
  • 5.4 Future Trends
    • 5.4.1 Integration of Blockchain Technology
  • 5.5 Impact of Drivers and Restraints:

6. Returns Management Software Market - North America Analysis

  • 6.1 Returns Management Software Market Revenue (US$ Million), 2021-2031
  • 6.2 Returns Management Software Market Forecast Analysis

7. North America Returns Management Software Market Analysis - by Component

  • 7.1 Software
    • 7.1.1 Overview
    • 7.1.2 Software: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)

8. North America Returns Management Software Market Analysis - by Deployment

  • 8.1 Cloud
    • 8.1.1 Overview
    • 8.1.2 Cloud: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 On Premises
    • 8.2.1 Overview
    • 8.2.2 On Premises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)

9. North America Returns Management Software Market Analysis - by Enterprise Size

  • 9.1 Large Enterprises
    • 9.1.1 Overview
    • 9.1.2 Large Enterprises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 SMEs
    • 9.2.1 Overview
    • 9.2.2 SMEs: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)

10. North America Returns Management Software Market - Country Analysis

  • 10.1 North America Market Overview
    • 10.1.1 North America: Returns Management Software Market - Revenue and Forecast Analysis - by Country
      • 10.1.1.1 North America: Returns Management Software Market - Revenue and Forecast Analysis - by Country
      • 10.1.1.2 United States: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
        • 10.1.1.2.1 United States: Returns Management Software Market Breakdown, by Component
        • 10.1.1.2.2 United States: Returns Management Software Market Breakdown, by Deployment
        • 10.1.1.2.3 United States: Returns Management Software Market Breakdown, by Enterprise Size
      • 10.1.1.3 Canada: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
        • 10.1.1.3.1 Canada: Returns Management Software Market Breakdown, by Component
        • 10.1.1.3.2 Canada: Returns Management Software Market Breakdown, by Deployment
        • 10.1.1.3.3 Canada: Returns Management Software Market Breakdown, by Enterprise Size
      • 10.1.1.4 Mexico: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
        • 10.1.1.4.1 Mexico: Returns Management Software Market Breakdown, by Component
        • 10.1.1.4.2 Mexico: Returns Management Software Market Breakdown, by Deployment
        • 10.1.1.4.3 Mexico: Returns Management Software Market Breakdown, by Enterprise Size

11. Competitive Landscape

  • 11.1 Company Positioning & Concentration
  • 11.2 Heat Map Analysis by Key Players
  • 11.3 Company Market Global Share Analysis
  • 11.4 Product Benchmarking

12. Industry Landscape

  • 12.1 Overview
  • 12.2 Market Initiative
  • 12.3 New Product Development
  • 12.4 Merger and Acquisition

13. Company Profiles

  • 13.1 parcelLab
    • 13.1.1 Key Facts
    • 13.1.2 Business Description
    • 13.1.3 Products and Services
    • 13.1.4 Financial Overview
    • 13.1.5 SWOT Analysis
    • 13.1.6 Key Developments
  • 13.2 ReturnLogic
    • 13.2.1 Key Facts
    • 13.2.2 Business Description
    • 13.2.3 Products and Services
    • 13.2.4 Financial Overview
    • 13.2.5 SWOT Analysis
    • 13.2.6 Key Developments
  • 13.3 ReverseLogix
    • 13.3.1 Key Facts
    • 13.3.2 Business Description
    • 13.3.3 Products and Services
    • 13.3.4 Financial Overview
    • 13.3.5 SWOT Analysis
    • 13.3.6 Key Developments
  • 13.4 United Parcel Service of America, Inc.
    • 13.4.1 Key Facts
    • 13.4.2 Business Description
    • 13.4.3 Products and Services
    • 13.4.4 Financial Overview
    • 13.4.5 SWOT Analysis
    • 13.4.6 Key Developments
  • 13.5 Loop Returns
    • 13.5.1 Key Facts
    • 13.5.2 Business Description
    • 13.5.3 Products and Services
    • 13.5.4 Financial Overview
    • 13.5.5 SWOT Analysis
    • 13.5.6 Key Developments
  • 13.6 Return Rabbit
    • 13.6.1 Key Facts
    • 13.6.2 Business Description
    • 13.6.3 Products and Services
    • 13.6.4 Financial Overview
    • 13.6.5 SWOT Analysis
    • 13.6.6 Key Developments
  • 13.7 SAP SE
    • 13.7.1 Key Facts
    • 13.7.2 Business Description
    • 13.7.3 Products and Services
    • 13.7.4 Financial Overview
    • 13.7.5 SWOT Analysis
    • 13.7.6 Key Developments
  • 13.8 AfterShip
    • 13.8.1 Key Facts
    • 13.8.2 Business Description
    • 13.8.3 Products and Services
    • 13.8.4 Financial Overview
    • 13.8.5 SWOT Analysis
    • 13.8.6 Key Developments

14. Appendix

  • 14.1 Word Index
  • 14.2 About The Insight Partners

List Of Tables

  • Table 1. North America Returns Management Software Market Segmentation
  • Table 2. List of Vendors
  • Table 3. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 4. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million) - by Component
  • Table 5. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
  • Table 6. Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
  • Table 7. North America: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Country
  • Table 8. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
  • Table 9. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 10. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 11. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
  • Table 12. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 13. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 14. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Component
  • Table 15. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 16. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 17. Heat Map Analysis by Key Players
  • Table 18. List of Abbreviation

List Of Figures

  • Figure 1. North America Returns Management Software Market Segmentation, by Country
  • Figure 2. PEST Analysis
  • Figure 3. Returns Management Software Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Returns Management Software Market Revenue (US$ Million), 2021-2031
  • Figure 6. Returns Management Software Market Share (%) - by Component (2023 and 2031)
  • Figure 7. Software: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Services: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. Returns Management Software Market Share (%) - by Deployment (2023 and 2031)
  • Figure 10. Cloud: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. On Premises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Returns Management Software Market Share (%) - by Enterprise Size (2023 and 2031)
  • Figure 13. Large Enterprises: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. SMEs: Returns Management Software Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 15. North America Returns Management Software Market, by Key Countries - Revenue (2023) (US$ Million)
  • Figure 16. North America: Returns Management Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 17. United States: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 18. Canada: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 19. Mexico: Returns Management Software Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 20. Company Positioning & Concentration