市場調查報告書
商品編碼
1597177
亞太地區退貨管理軟體市場預測至 2031 年 - 區域分析 - 按組件(軟體和服務)、部署(雲端和本地)和企業規模(大型企業和中小企業)Asia Pacific Returns Management Software Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Deployment (Cloud and On Premises), and Enterprise Size (Large Enterprises and SMEs) |
2023年,亞太地區退貨管理軟體市值為6.2577億美元,預計2031年將達到14.6409億美元;預計2023年至2031年複合年成長率為11.2%。
技術進步推動亞太地區退貨管理軟體市場
技術進步為退貨管理軟體市場帶來了新的機遇,提高了營運效率並改變了企業處理逆向物流的方式。電子商務的興起導致產品退貨大幅增加,需要先進的解決方案來應對與逆向物流相關的複雜多樣的挑戰。退貨管理軟體利用技術來簡化和自動化整個退貨流程,從發起到最終解決。
近年來,人工智慧 (AI) 和機器學習 (ML) 在退貨管理軟體中的採用不斷增加。該公司正在認知到使用人工智慧和機器學習技術來改善退貨管理流程並提高客戶滿意度的好處。人工智慧和機器學習可以透過多種方式用於退貨管理軟體。一種應用是透過模式檢測,其中人工智慧和機器學習演算法可以分析過去的回報資料,以提供當前回報項目的準確估計。透過考慮錯誤、測試階段、實際值和估計值等歷史詳細資訊,系統可以微調其預測交付計劃和為團隊成員創建工作計劃的準確性。這可以導致在退貨管理流程中更好地執行風險管理和資源管理。
亞太地區退貨管理軟體市場概覽
亞太地區包括澳洲、中國、日本、韓國、印度等主要經濟體、亞太地區其他地區。根據亞洲開發銀行的數據,亞太地區目前在全球企業對消費者(B2C) 和零售電子商務市場中佔據主導地位,預計到2025 年,其佔有率將達到61%。因素推動的:智慧型手機的採用、日常必需品和奢侈品線上購物的便利性和安全性、種類繁多的產品和賣家,以及語音識別、擴增實境和人工智慧等尖端技術的快速發展。跨境電子商務是另一個推動退貨管理軟體需求的影響因素。隨著國際線上交易的興起,企業需要複雜的系統來應對跨境退貨的複雜性,包括遵守不同的法規並最佳化亞太地區不同市場的物流。根據印度電商提供的資料,預計到2022年,印度網購退貨率將在25%至40%之間,超過全球平均水準。率並侵蝕其整體獲利能力。技術進步和智慧型設備的普及對市場成長做出了重大貢獻。隨著亞太地區的消費者採用數位平台進行購物,退貨管理軟體已成為企業高效管理和處理退貨不可或缺的一部分,利用自動化和分析來提高整體營運效率。
亞太地區退貨管理軟體市場營收及 2031 年預測(百萬美元)
亞太地區退貨管理軟體市場細分
亞太地區退貨管理軟體市場按組件、部署、企業規模和國家/地區進行分類。
根據組件,亞太地區退貨管理軟體市場分為軟體和服務。到 2023 年,軟體領域將佔據更大的市場佔有率。
在部署方面,亞太地區退貨管理軟體市場分為雲端和本地。 2023 年,雲端細分市場將佔據更大的市場佔有率。
依企業規模,亞太地區退貨管理軟體市場分為大型企業及中小企業。到2023年,大型企業細分市場將佔據更大的市場佔有率。
依國家/地區分類,亞太地區退貨管理軟體市場分為中國、日本、韓國、印度、澳洲和亞太地區其他地區。 2023 年,中國在亞太地區退貨管理軟體市場佔有率中佔據主導地位。
ReverseLogix、United Parcel Service of America Inc、SAP SE 和 AfterShip 是亞太地區退貨管理軟體市場上的一些領先公司。
The Asia Pacific returns management software market was valued at US$ 625.77 million in 2023 and is projected to reach US$ 1,464.09 million by 2031; it is estimated to register a CAGR of 11.2% from 2023 to 2031.
Technological Advancements Boost Asia Pacific Returns Management Software Market
Technological advancements have opened new opportunities for the returns management software market, enhancing operational efficiency and transforming the way businesses handle reverse logistics. The rise of e-commerce has led to a significant increase in product returns, necessitating advanced solutions to manage the complex and diverse challenges associated with reverse logistics. Returns management software leverages technology to streamline and automate the entire returns process, from initiation to final resolution.
The adoption of artificial intelligence (AI) and machine learning (ML) in return management software has been increasing in recent years. Companies are recognizing the benefits of using AI and ML technologies to improve their return management processes and enhance customer satisfaction. AI and ML can be utilized in return management software in various ways. One application is through pattern detection, where AI and ML algorithms can analyze past return data to provide accurate estimates of current return projects. By considering historical details such as bugs, test phases, actuals, and estimated values, the system can fine-tune its accuracy in predicting delivery schedules and creating work schedules for team members. This can lead to better execution of risk management and resource management in return management processes.
Asia Pacific Returns Management Software Market Overview
Asia Pacific comprises major economies such as Australia, China, Japan, South Korea, India, and the Rest of Asia Pacific. According to the Asian Development Bank, Asia Pacific currently dominates the global business-to-consumer (B2C) and retail e-commerce market, with a projected share of 61% by 2025. This significant market share is driven by factors such as the rising adoption of smartphones, the convenience and safety of online shopping for everyday necessities and luxury items, the vast range of products and sellers available, and the rapid advancement of cutting-edge technologies such as voice recognition, augmented reality, and artificial intelligence. Cross-border e-commerce is another influential factor fueling the demand for returns management software. With the rise of international online transactions, businesses require sophisticated systems to navigate the complexities of cross-border returns, including compliance with different regulations and optimizing logistics across diverse markets within Asia Pacific. Based on data provided by Indian e-commerce players, the return rate for online shopping in India is estimated to range between 25 and 40%, surpassing the global average in the year 2022. This presents a substantial challenge for businesses, as returns have a direct impact on their profit margins and erode their overall profitability. Technological advancements and the proliferation of smart devices contribute significantly to market growth. As consumers across Asia-Pacific adopt digital platforms for shopping, returns management software becomes integral for businesses to manage and process returns efficiently, leveraging automation and analytics to enhance overall operational effectiveness.
Asia Pacific Returns Management Software Market Revenue and Forecast to 2031 (US$ Million)
Asia Pacific Returns Management Software Market Segmentation
The Asia Pacific returns management software market is categorized into component, deployment, enterprise size, and country.
Based on component, the Asia Pacific returns management software market is bifurcated into software and services. The software segment held a larger market share in 2023.
In terms of deployment, the Asia Pacific returns management software market is segmented into cloud and on premises. The cloud segment held a larger market share in 2023.
Based on enterprise size, the Asia Pacific returns management software market is bifurcated into large enterprises and SMEs. The large enterprise segment held a larger market share in 2023.
By country, the Asia Pacific returns management software market is segmented into China, Japan, South Korea, India, Australia, and the Rest of Asia Pacific. China dominated the Asia Pacific returns management software market share in 2023.
ReverseLogix, United Parcel Service of America Inc, SAP SE, and AfterShip are some of the leading companies operating in the Asia Pacific returns management software market.