全球服務交付自動化市場研究報告 - 2024 年至 2032 年產業分析、規模、佔有率、成長、趨勢和預測

全球服務交付自動化市場需求預計將從 2023 年的 85.5 億美元達到近 503.2 億美元的市場規模，2024-2032 年研究期間複合年成長率為 21.77%。

服務交付自動化 (SDA) 包含用於自動化業務或 IT 流程中的一系列人工操作的各種技術。其中一些技術包括人工智慧、機器人、認知工具等。降低工資成本。它可用於改進所涉及的品質、治理和合規程序。 SDA 是一種非侵入性、高回報、低風險且可補救的系統。選擇合適的 SDA 工具時要考慮的因素是支援的可用性和原始碼維護。

市場動態

數位化勞動力的日益普及以及各最終用戶行業業務流程自動化解決方案的優勢不斷增強，將成為推動該市場成長的關鍵驅動力。 SDA 可以在零售、飯店、醫療保健和物流等行業的高峰需求期間滿足客戶需求，從而顯著提高組織的營運效率。 SDA 平台高度安全，受到銀行業的青睞，可維持廣泛的審計追蹤以進行監控和合規性。流程自動化可以增強組織的服務交付、效率和利潤。阻礙該市場成長的各種因素包括高昂的初始設置成本、培訓成本以及平台的客製化成本。

研究報告涵蓋波特五力模型、市場吸引力分析和價值鏈分析。這些工具有助於清晰地了解行業結構並評估全球範圍內的競爭吸引力。此外，這些工具還對全球服務交付自動化市場的每個細分市場進行了包容性評估。服務交付自動化產業的成長和趨勢為本研究提供了整體方法。

市場區隔

服務交付自動化市場報告的這一部分提供了有關國家和區域級別細分市場的詳細資料，從而幫助戰略家確定相應產品或服務的目標人口統計數據以及即將到來的機會。

按類型

• 業務流程自動化
• IT流程自動化

按最終用戶

• 衛生保健
• BFSI
• 觀光與旅館業
• 資訊科技與電信
• 運輸與物流
• 零售
• 其他

區域分析

本節涵蓋區域前景，重點介紹北美、歐洲、亞太地區、拉丁美洲以及中東和非洲的服務交付自動化市場當前和未來的需求。此外，該報告重點關注所有主要地區各個應用領域的需求、估計和預測。

該研究報告還涵蓋了市場主要參與者的全面概況以及對全球競爭格局的深入了解。服務交付自動化市場的主要參與者包括 Automation Anywhere Inc.、Xerox Corporation、Celaton Limited、Exilant Technologies Private Limited、UiPath、Genfour Ltd.、IPsoft、Openspan Inc.、Blue Prism、Arago US Inc.、Nice Systems Ltd.。本節包含競爭格局的整體視圖，包括各種策略發展，例如關鍵併購、未來產能、合作夥伴關係、財務概況、合作、新產品開發、新產品發布和其他發展。

如果您有任何客製化要求，請寫信給我們。我們的研究團隊可以根據您的需求提供客製化報告。

目錄

第1章：前言

• 報告說明
  • 客觀的
  • 目標受眾
  • 獨特的銷售主張 (USP) 和產品
• 研究範圍
• 研究方法
  • 市場研究過程
  • 市場研究方法論

第 2 章：執行摘要

• 市場亮點
• 全球市場概況

第 3 章：服務交付自動化 - 產業分析

• 簡介 - 市場動態
• 市場促進因素
• 市場限制
• 機會
• 產業動態
• 波特五力分析
• 市場吸引力分析
  • 按類型分類的市場吸引力分析
  • 最終用戶的市場吸引力分析
  • 市場吸引力分析：按地區

第 4 章：價值鏈分析

• 價值鏈分析
• 原料分析
  • 原料清單
  • 原料廠商清單
  • 主要原物料價格走勢
• 潛在買家名單
• 行銷管道
  • 直效行銷
  • 間接行銷
  • 行銷通路發展趨勢

第 5 章：全球服務交付自動化市場分析：按類型

• 按類型概述
• 按類型分析歷史和預測數據
• 業務流程自動化
• IT流程自動化

第 6 章：全球服務交付自動化市場分析：依最終用戶分類

• 最終用戶概述
• 最終用戶的歷史和預測數據分析
• 衛生保健
• BFSI
• 觀光與旅館業
• 資訊科技與電信
• 運輸與物流
• 零售
• 其他

第 7 章：全球服務交付自動化市場分析：依地理位置

• 區域展望
• 介紹
• 北美銷售分析
  • 概覽、歷史與預測資料銷售分析
  • 北美按細分市場銷售分析
  • 北美按國家銷售分析
  • 美國銷售分析
  • 加拿大銷售分析
  • 墨西哥銷售分析
• 歐洲銷售分析
  • 概覽、歷史與預測資料銷售分析
  • 歐洲按細分市場銷售分析
  • 歐洲按國家銷售分析
  • 英國銷售分析
  • 法國銷售分析
  • 德國銷售分析
  • 義大利銷售分析
  • 俄羅斯銷售分析
  • 歐洲其他地區銷售分析
• 亞太地區銷售分析
  • 概覽、歷史與預測資料銷售分析
  • 亞太地區按細分市場銷售分析
  • 亞太地區按國家銷售分析
  • 中國銷售分析
  • 印度銷售分析
  • 日本銷售分析
  • 韓國銷售分析
  • 澳洲銷售分析
  • 東南亞銷售分析
  • 亞太地區其他地區銷售分析
• 拉丁美洲銷售分析
  • 概覽、歷史與預測資料銷售分析
  • 拉丁美洲按細分市場銷售分析
  • 拉丁美洲按國家銷售分析
  • 巴西銷售分析
  • 阿根廷銷售分析
  • 秘魯銷售分析
  • 智利銷售分析
  • 拉丁美洲其他地區銷售分析
• 中東和非洲銷售分析
  • 概覽、歷史與預測資料銷售分析
  • 中東和非洲按細分市場銷售分析
  • 中東和非洲按國家銷售分析
  • 沙烏地阿拉伯銷售分析
  • 阿拉伯聯合大公國銷售分析
  • 以色列銷售分析
  • 南非銷售分析
  • 中東其他地區和非洲銷售分析

第 8 章：服務交付自動化公司的競爭格局

• 服務交付自動化市場競爭
• 夥伴關係/協作/協議
• 併購
• 新產品發布
• 其他發展

第 9 章：公司簡介

• 頂級公司市佔率分析
• 市場集中度
• Automation Anywhere Inc.
• 公司概況
• 公司收入
• 產品
• 最新動態
• Xerox Corporation
• 公司概況
• 公司收入
• 產品
• 最新動態
• Celaton Limited
• 公司概況
• 公司收入
• 產品
• 最新動態
• Exilant Technologies Private Limited
• 公司概況
• 公司收入
• 產品
• 最新動態
• UiPath
• 公司概況
• 公司收入
• 產品
• 最新動態
• Genfour Ltd.
• 公司概況
• 公司收入
• 產品
• 最新動態
• IPsoft
• 公司概況
• 公司收入
• 產品
• 最新動態
• Openspan Inc.
• 公司概況
• 公司收入
• 產品
• 最新動態
• Blue Prism
• 公司概況
• 公司收入
• 產品
• 最新動態
• Arago US Inc.
• 公司概況
• 公司收入
• 產品
• 最新動態
• Nice Systems Ltd
• 公司概況
• 公司收入
• 產品
• 最新動態

註 - 在公司概況中，財務詳細資訊和最新發展視情況而定，或對私人公司而言可能不包括在內

The global demand for Service Delivery Automation Market is presumed to reach the market size of nearly USD 50.32 Billion by 2032 from USD 8.55 Billion in 2023 with a CAGR of 21.77% under the study period 2024-2032.

Service delivery automation, or SDA, encompasses the various technologies used to automate a series of human actions in a business or IT process. Some of these technologies include AI, robotics, cognitive tools, etc. It can lower payroll costs by automating several repetitive, high-volume transactional processes involved in an organization like searching websites, administering purchase orders and invoices, communicating with customers, and administering databases. It can be used to improve the quality, governance, and compliance procedures involved. SDA is a non-invasive, high return, and low-risk system that is remediable. The factors that are considered when choosing a suitable SDA tool are the availability of support and source code maintenance.

MARKET DYNAMICS

The increasing adoption of a digital workforce and growing benefits of automation solutions for business processes across various end-user industries will be the critical drivers anticipated to boost this market's growth. SDA can significantly improve an organization's operational efficiency by catering to customers during peak demand periods in industries like retail, hospitality, healthcare, and logistics. SDA platforms are highly secure and are favored in the banking sector to maintain extensive audit trails for monitoring and compliance. Automation of processes can enhance service delivery, efficiency, and profit of an organization. The various factors hampering this market's growth are high initial setup costs, costs involved in training, and the platform's customization.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of Service Delivery Automation. The growth and trends of Service Delivery Automation industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the Service Delivery Automation market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Type

• Business Process Automation
• IT Process Automation

By End-User

• Healthcare
• BFSI
• Travel & Hospitality
• IT & Telecommunication
• Transport & Logistic
• Retail
• Others

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Service Delivery Automation market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Service Delivery Automation market include Automation Anywhere Inc., Xerox Corporation, Celaton Limited, Exilant Technologies Private Limited, UiPath, Genfour Ltd., IPsoft, Openspan Inc., Blue Prism, Arago US Inc., Nice Systems Ltd. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

TABLE OF CONTENTS

1. PREFACE

• 1.1. Report Description
  • 1.1.1 Objective
  • 1.1.2 Target Audience
  • 1.1.3 Unique Selling Proposition (USP) & offerings
• 1.2. Research Scope
• 1.3. Research Methodology
  • 1.3.1 Market Research Process
  • 1.3.2 Market Research Methodology

2. EXECUTIVE SUMMARY

• 2.1. Highlights of Market
• 2.2. Global Market Snapshot

3. SERVICE DELIVERY AUTOMATION - INDUSTRY ANALYSIS

• 3.1. Introduction - Market Dynamics
• 3.2. Market Drivers
• 3.3. Market Restraints
• 3.4. Opportunities
• 3.5. Industry Trends
• 3.6. Porter's Five Force Analysis
• 3.7. Market Attractiveness Analysis
  • 3.7.1 Market Attractiveness Analysis By Type
  • 3.7.2 Market Attractiveness Analysis By End-User
  • 3.7.3 Market Attractiveness Analysis By Region

4. VALUE CHAIN ANALYSIS

• 4.1. Value Chain Analysis
• 4.2. Raw Material Analysis
  • 4.2.1 List of Raw Materials
  • 4.2.2 Raw Material Manufactures List
  • 4.2.3 Price Trend of Key Raw Materials
• 4.3. List of Potential Buyers
• 4.4. Marketing Channel
  • 4.4.1 Direct Marketing
  • 4.4.2 Indirect Marketing
  • 4.4.3 Marketing Channel Development Trend

5. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY TYPE

• 5.1. Overview By Type
• 5.2. Historical and Forecast Data Analysis By Type
• 5.3. Business Process Automation Historic and Forecast Sales By Regions
• 5.4. IT Process Automation Historic and Forecast Sales By Regions

6. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY END-USER

• 6.1. Overview By End-User
• 6.2. Historical and Forecast Data Analysis By End-User
• 6.3. Healthcare Historic and Forecast Sales By Regions
• 6.4. BFSI Historic and Forecast Sales By Regions
• 6.5. Travel & Hospitality Historic and Forecast Sales By Regions
• 6.6. IT & Telecommunication Historic and Forecast Sales By Regions
• 6.7. Transport & Logistic Historic and Forecast Sales By Regions
• 6.8. Retail Historic and Forecast Sales By Regions
• 6.9. Others Historic and Forecast Sales By Regions

7. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS BY GEOGRAPHY

• 7.1. Regional Outlook
• 7.2. Introduction
• 7.3. North America Sales Analysis
  • 7.3.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.3.2 North America By Segment Sales Analysis
  • 7.3.3 North America By Country Sales Analysis
  • 7.3.4 United States Sales Analysis
  • 7.3.5 Canada Sales Analysis
  • 7.3.6 Mexico Sales Analysis
• 7.4. Europe Sales Analysis
  • 7.4.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.4.2 Europe By Segment Sales Analysis
  • 7.4.3 Europe By Country Sales Analysis
  • 7.4.4 United Kingdom Sales Analysis
  • 7.4.5 France Sales Analysis
  • 7.4.6 Germany Sales Analysis
  • 7.4.7 Italy Sales Analysis
  • 7.4.8 Russia Sales Analysis
  • 7.4.9 Rest Of Europe Sales Analysis
• 7.5. Asia Pacific Sales Analysis
  • 7.5.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.5.2 Asia Pacific By Segment Sales Analysis
  • 7.5.3 Asia Pacific By Country Sales Analysis
  • 7.5.4 China Sales Analysis
  • 7.5.5 India Sales Analysis
  • 7.5.6 Japan Sales Analysis
  • 7.5.7 South Korea Sales Analysis
  • 7.5.8 Australia Sales Analysis
  • 7.5.9 South East Asia Sales Analysis
  • 7.5.10 Rest Of Asia Pacific Sales Analysis
• 7.6. Latin America Sales Analysis
  • 7.6.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.6.2 Latin America By Segment Sales Analysis
  • 7.6.3 Latin America By Country Sales Analysis
  • 7.6.4 Brazil Sales Analysis
  • 7.6.5 Argentina Sales Analysis
  • 7.6.6 Peru Sales Analysis
  • 7.6.7 Chile Sales Analysis
  • 7.6.8 Rest of Latin America Sales Analysis
• 7.7. Middle East & Africa Sales Analysis
  • 7.7.1 Overview, Historic and Forecast Data Sales Analysis
  • 7.7.2 Middle East & Africa By Segment Sales Analysis
  • 7.7.3 Middle East & Africa By Country Sales Analysis
  • 7.7.4 Saudi Arabia Sales Analysis
  • 7.7.5 UAE Sales Analysis
  • 7.7.6 Israel Sales Analysis
  • 7.7.7 South Africa Sales Analysis
  • 7.7.8 Rest Of Middle East And Africa Sales Analysis

8. COMPETITIVE LANDSCAPE OF THE SERVICE DELIVERY AUTOMATION COMPANIES

• 8.1. Service Delivery Automation Market Competition
• 8.2. Partnership/Collaboration/Agreement
• 8.3. Merger And Acquisitions
• 8.4. New Product Launch
• 8.5. Other Developments

9. COMPANY PROFILES OF SERVICE DELIVERY AUTOMATION INDUSTRY

• 9.1. Top Companies Market Share Analysis
• 9.2. Market Concentration Rate
• 9.3. Automation Anywhere Inc.
  • 9.3.1 Company Overview
  • 9.3.2 Company Revenue
  • 9.3.3 Products
  • 9.3.4 Recent Developments
• 9.4. Xerox Corporation
  • 9.4.1 Company Overview
  • 9.4.2 Company Revenue
  • 9.4.3 Products
  • 9.4.4 Recent Developments
• 9.5. Celaton Limited
  • 9.5.1 Company Overview
  • 9.5.2 Company Revenue
  • 9.5.3 Products
  • 9.5.4 Recent Developments
• 9.6. Exilant Technologies Private Limited
  • 9.6.1 Company Overview
  • 9.6.2 Company Revenue
  • 9.6.3 Products
  • 9.6.4 Recent Developments
• 9.7. UiPath
  • 9.7.1 Company Overview
  • 9.7.2 Company Revenue
  • 9.7.3 Products
  • 9.7.4 Recent Developments
• 9.8. Genfour Ltd.
  • 9.8.1 Company Overview
  • 9.8.2 Company Revenue
  • 9.8.3 Products
  • 9.8.4 Recent Developments
• 9.9. IPsoft
  • 9.9.1 Company Overview
  • 9.9.2 Company Revenue
  • 9.9.3 Products
  • 9.9.4 Recent Developments
• 9.10. Openspan Inc.
  • 9.10.1 Company Overview
  • 9.10.2 Company Revenue
  • 9.10.3 Products
  • 9.10.4 Recent Developments
• 9.11. Blue Prism
  • 9.11.1 Company Overview
  • 9.11.2 Company Revenue
  • 9.11.3 Products
  • 9.11.4 Recent Developments
• 9.12. Arago US Inc.
  • 9.12.1 Company Overview
  • 9.12.2 Company Revenue
  • 9.12.3 Products
  • 9.12.4 Recent Developments
• 9.13. Nice Systems Ltd
  • 9.13.1 Company Overview
  • 9.13.2 Company Revenue
  • 9.13.3 Products
  • 9.13.4 Recent Developments

Note - In company profiling, financial details and recent developments are subject to availability or might not be covered in the case of private companies

LIST OF TABLES

• Market Snapshot
• Drivers: Impact Analysis
• Restraints: Impact Analysis
• List of Raw Material
• List of Raw Material Manufactures
• Analysis By Type (USD MN)
• Business Process Automation Market Sales By Geography (USD MN)
• IT Process Automation Market Sales By Geography (USD MN)
• Analysis By End-User (USD MN)
• Healthcare Market Sales By Geography (USD MN)
• BFSI Market Sales By Geography (USD MN)
• Travel & Hospitality Market Sales By Geography (USD MN)
• IT & Telecommunication Market Sales By Geography (USD MN)
• Transport & Logistic Market Sales By Geography (USD MN)
• Retail Market Sales By Geography (USD MN)
• Others Market Sales By Geography (USD MN)
• Global Service Delivery Automation Market Sales By Geography (USD MN)
• North America Market Analysis (USD MN)
• United States Market Analysis (USD MN)
• Canada Market Analysis (USD MN)
• Mexico Market Analysis (USD MN)
• Europe Market Analysis (USD MN)
• Europe Market Estimate By Country (USD MN)
• United Kingdom Market Analysis (USD MN)
• France Market Analysis (USD MN)
• Germany Market Analysis (USD MN)
• Italy Market Analysis (USD MN)
• Russia Market Analysis (USD MN)
• Spain Market Analysis (USD MN)
• Rest of Europe Market Analysis (USD MN)
• Asia Pacific Market Analysis (USD MN)
• China Market Analysis (USD MN)
• Japan Market Analysis (USD MN)
• India Market Analysis (USD MN)
• South Korea Market Analysis (USD MN)
• Australia Market Analysis (USD MN)
• South East Asia Market Analysis (USD MN)
• Rest of Asia Pacific Market Analysis (USD MN)
• Latin America Market Analysis (USD MN)
• Brazil Market Analysis (USD MN)
• Argentina Market Analysis (USD MN)
• Peru Market Analysis (USD MN)
• Chile Market Analysis (USD MN)
• Rest of Latin America Market Analysis (USD MN)
• Middle East & Africa Market Analysis (USD MN)
• Saudi Arabia Market Analysis (USD MN)
• UAE Market Analysis (USD MN)
• Israel Market Analysis (USD MN)
• South Africa Market Analysis (USD MN)
• Rest of Middle East and Africa Market Analysis (USD MN)
• Partnership/Collaboration/Agreement
• Mergers And Acquisition

LIST OF FIGURES

• Research Scope of Service Delivery Automation Report
• Market Research Process
• Market Research Methodology
• Global Service Delivery Automation Market Size, By Region (USD MN)
• Porters Five Forces Analysis
• Market Attractiveness Analysis By Type
• Market Attractiveness Analysis By End-User
• Market Attractiveness Analysis By Region
• Value Chain Analysis
• Global Market Analysis By Type (USD MN)
• Business Process Automation Market Sales By Geography (USD MN)
• IT Process Automation Market Sales By Geography (USD MN)
• Global Market Analysis By End-User (USD MN)
• Healthcare Market Sales By Geography (USD MN)
• BFSI Market Sales By Geography (USD MN)
• Travel & Hospitality Market Sales By Geography (USD MN)
• IT & Telecommunication Market Sales By Geography (USD MN)
• Transport & Logistic Market Sales By Geography (USD MN)
• Retail Market Sales By Geography (USD MN)
• Others Market Sales By Geography (USD MN)
• Global Market Sales (USD MN)
• North America Market Sales (USD MN)
• Europe Market Sales (USD MN)
• Asia Pacific Market Sales (USD MN)
• Latin America Market Sales (USD MN)
• Middle East & Africa Market Sales (USD MN)
• Recent Development in Industry
• Top Company Market Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.