整合通訊與協作領域十大成長機會（2025年）

Top 10 Growth Opportunities in Unified Communications and Collaboration, 2025

出版日期: 2025年02月19日 | 出版商:

Frost & Sullivan | 英文 17 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

雲端通訊加速了客戶公司的數位轉型進程。 IT 決策者（ITDM）將增強團隊協作、改善客戶體驗以及增強彈性和業務永續營運列為投資 UCC 技術的三大驅動力。業務通訊和協作堆疊（電子郵件、語音、網路會議等）的成熟應用現在為廣泛的用戶提供日益複雜的智慧分析、自動化和個人化功能。 IT 和電訊決策者繼續尋求雲端供應商提供強大、靈活的路線圖，隨著技術的成熟以及他們的組織準備採取下一步措施在其長期成長策略中更有意義、更全面地利用這些藍圖，他們可以採用這些路線圖。

人工智慧（AI）是2025年的首要任務。在各行各業，客戶都在了解實際好處、投資收益（ROI）、成本和潛在風險。基於代理的人工智慧的潛力使供應商能夠透過可客製化的人工智慧解決方案徹底改變通訊業，提高其客戶 UCC 投資的價值。

隨著通訊會話在各種模式、管道、裝置和環境中進行，並且隨著這些會話產生的資料量和人工智慧的使用不斷增加，安全性、隱私性和合規性要素將繼續無所不在。

由於客戶要求更高的價值並期望更貼近他們的特定要求，因此跨垂直行業、用戶角色和偏好、職場和移動性的客製化是基本主題。

本報告研究了全球整合通訊和協作市場，並提供了市場概況、策略要務和成長機會。

策略要務
十大成長機會
成長機會1：Agentic 加速人工智慧主導的轉型
成長機會2：安全、隱私和合規無所不在
成長機會3：Microsoft舉措推動整個市場的反應
成長機會4：工作空間的演變及其對員工體驗的影響
成長機會5：關注產業與第一線工人
成長機會6：UCC 滿足多樣化的行動需求
成長機會7：可程式設計通訊推動差異化與價值
成長機會8：邊緣人工智慧與效能主導
成長機會9：ESG 動力加速
成長機會10：個人化成為焦點
後續步驟
免責聲明

簡介目錄

Product Code: KB5F-64

AI Implications Ripple Across All Market Trends

Cloud communications empower customer organizations to accelerate their digital transformation efforts. IT decision makers (ITDMs) rank boosting team collaboration, improving the customer experience, and enhancing resiliency and business continuity as the top three UCC technology investment drivers. Mature applications in the business communications and collaboration stack (e.g., email, voice, web conferencing) now underpin increasingly advanced and intelligent analytics, automation, and personalization capabilities for a broadening base of users. IT and telecom decision-makers continue to look to cloud providers for strong, yet flexible roadmaps to adopt as technologies mature and their organizations prepare to take the next steps in leveraging those technologies more meaningfully and holistically in their long-term growth strategies.

Artificial Intelligence (AI) is the top focus in 2025. Customers across industries are educating on the practical benefits, return on investment (ROI), costs, and potential risks. With the potential of Agentic AI, providers are on the cusp of revolutionizing the communications industry with customizable AI solutions that elevate the value of customer UCC investments.

Security, privacy and compliance factors will remain omnipresent as communications session are performed across a broad range of modalities, channels, devices and environments, and as the volumes of data generated from this sessions and use of AI grows.

Customization for verticals, user personas and preferences, workplaces, and mobility are underlying themes as customers expect more value and closer fit to their specific requirements.