市場調查報告書
商品編碼
1464920
數位業務支援系統市場:按服務提供、部署模型、組織規模和最終用戶行業分類 - 2024-2030 年全球預測Digital Business Support Systems Market by Offering (Services, Solution), Deployment Model (Cloud-based, On-premises), Organization Size, End-User Industry - Global Forecast 2024-2030 |
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數位業務支援系統市場規模預計2023年為57.4億美元,2024年達64.5億美元,預計2030年將達到132.8億美元,複合年成長率為12.71%。
數位業務支援系統 (DBSS) 包括各種旨在支援通訊服務供應商業務的軟體和服務。這些業務包括收費、客戶管理、收益管理、訂單管理等等。 DBSS 解決方案旨在提高快速發展的數位環境中的業務有效性、效率和敏捷性。通訊領域向數位化業務的轉變正在推動對業務支援系統的需求。改善客戶服務和客戶參與的需求不斷成長,因此需要採用先進的 DBSS 解決方案。不同地區不斷變化的監管要求將推動綜合 DBSS 平台的採用。整合 DBSS 解決方案的高額初始投資阻礙了市場成長。持續的技術創新,例如基於雲端基礎的解決方案和人工智慧的採用,為 DBSS 市場提供了成長機會。
主要市場統計 | |
---|---|
基準年[2023] | 57.4億美元 |
預測年份 [2024] | 64.5億美元 |
預測年份 [2030] | 132.8億美元 |
複合年成長率(%) | 12.71% |
擴大提供數位業務支援系統的解決方案的使用
服務仍然是數位業務支援系統的基石,為客戶提供最佳化業務、財務和客戶服務流程所需的工具和協助。這些服務通常包括諮詢、實施、支援、維護和託管服務。尋求簡化業務、改善客戶體驗並確保系統擴充性的企業通常會選擇基於服務的產品。這種方法使公司能夠利用他們的專業知識,減少內部系統管理開銷,並專注於他們的核心能力。與解決方案產品相比,服務提供了一種更客製化的方法來滿足特定組織的需求,提供內部營運中通常缺乏的彈性和專業知識。數位業務支援系統中的解決方案涉及部署預先設計的軟體工具和平台,以自動化和管理各種業務流程。這些解決方案涵蓋收費、客戶管理、收益管理、訂單管理、產品管理等。尋求更快、更具成本效益的方法來提高業務效率和客戶滿意度的企業可能更喜歡解決方案交付。這些預先包裝的解決方案可立即部署,並且比客製化服務解決方案提供更快的投資回報。收費和收益管理解決方案是 BSS 的關鍵組件,可促進準確的收費、申請和財務管理。透過支援複雜的定價模型、實現即時收費並確保準確捕獲和報告收益,減少洩漏並提高盈利。 BSS 框架內的客戶關係管理 (CRM) 系統可協助企業在整個客戶生命週期中管理和分析客戶互動。 CRM 工具旨在透過聚合來自各種通訊管道的資料並提供全面的客戶洞察來改善服務關係、客戶維繫和銷售成長。訂單管理系統簡化和自動化訂單處理工作流程。確保準確捕獲每個客戶的訂單,有效地啟動履約流程,並將訂單狀態透明地傳達給客戶和相關業務部門。產品目錄管理工具可讓您集中管理您的產品和服務。這些系統確保跨平台的產品資訊一致,促進新產品的快速推出,並實現產品個人化和捆綁以滿足不同的客戶需求。收益保證和欺詐管理系統旨在最大限度地減少收益損失並防止通訊網路和服務中的詐欺。透過分析資料模式並即時偵測異常行為,這些解決方案可以保護收益源的完整性並防止詐欺。
最終用戶產業:媒體和娛樂領域的業務支援系統潛力巨大,重點是內容傳送和個人化
BFSI 部門專注於安全性、合規性、即時處理和改善客戶體驗。數位付款解決方案、風險管理和個人化客戶服務的需求量最大。重點是患者資料管理、遠端醫療服務和法律規章合規性。數位 BSS 解決方案需要能夠提供安全、高效和擴充性的患者照護。製造業需要 DBSS 解決方案來最佳化供應鏈、品管和生產計畫。智慧製造注重敏捷性、效率以及與物聯網的整合。媒體和娛樂部門專注於內容管理、發行和商業化戰略。提供者需要支援各種內容格式和交付管道的解決方案。零售和電子商務行業尋求用於客戶關係管理、庫存最佳化和全通路銷售策略的 DBSS 解決方案。通訊和網路公司正在尋找能夠管理其龐大用戶群、提供動態服務包並確保網路效能和可靠性的解決方案。運輸和物流公司需要數位化 BSS 來提高即時物流業務的業務效率和客戶滿意度。
區域洞察
美國市場的特點是高水準的技術採用和對數位便利性的強烈偏好。為了改善客戶體驗和業務效率而對 SaaS 解決方案進行的大量投資正在加速雲端基礎的BSS 解決方案在美洲的採用。值得注意的措施包括採用人工智慧和機器學習進行客戶服務和網路最佳化的預測分析。亞太地區表現出多樣化的消費行為和數位化準備程度。亞太地區的創新和專利申請,特別是行動付款和 5G 技術的創新和專利申請,正在推動數位 BSS 轉型的快速步伐。日本在安全行動付款技術方面投入巨資,強調高品質和可靠的數位交易。印度擁有龐大且多樣化的消費群、服務的快速數位化以及政府的數位印度計劃正在推動對經濟高效且擴充性的BSS 解決方案的需求激增。在歐盟國家,GDPR 等消費者保護和資料隱私法規正在推動對合規且安全的數位 BSS 解決方案的需求。隨著數位轉型的持續進行,具有增強擴充性和彈性的雲端基礎的平台正在激增。隨著中東尋求向數位經濟轉型,對智慧城市計劃和數位基礎設施進行了大量投資,加速了對整合數位BSS服務的需求。非洲市場正在迅速發展,行動貨幣和數位銀行解決方案引領變革並推動包容性數位金融生態系統的發展。
FPNV定位矩陣
FPNV定位矩陣對於評估數位業務支援系統市場至關重要。我們檢視與業務策略和產品滿意度相關的關鍵指標,以對供應商進行全面評估。這種深入的分析使用戶能夠根據自己的要求做出明智的決策。根據評估,供應商被分為四個成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市場佔有率分析
市場佔有率分析是一種綜合工具,可以對數位業務支援系統市場中供應商的現狀進行深入而深入的研究。全面比較和分析供應商在整體收益、基本客群和其他關鍵指標方面的貢獻,以便更好地了解公司的績效及其在爭奪市場佔有率時面臨的挑戰。此外,該分析還提供了對該行業競爭特徵的寶貴見解,包括在研究基準年觀察到的累積、分散主導地位和合併特徵等因素。詳細程度的提高使供應商能夠做出更明智的決策並制定有效的策略,從而在市場上獲得競爭優勢。
1. 市場滲透率:提供有關主要企業所服務的市場的全面資訊。
2. 市場開拓:我們深入研究利潤豐厚的新興市場,並分析其在成熟細分市場的滲透率。
3. 市場多元化:提供有關新產品發布、開拓地區、最新發展和投資的詳細資訊。
4.競爭評估與資訊:對主要企業的市場佔有率、策略、產品、認證、監管狀況、專利狀況、製造能力等進行全面評估。
5. 產品開發與創新:提供對未來技術、研發活動和突破性產品開發的見解。
1.數位業務支撐系統市場的市場規模與預測是多少?
2.在數位業務支援系統市場的預測期內,需要考慮投資哪些產品、細分市場、應用程式和領域?
3.數位業務支撐系統市場的技術趨勢和法規結構是什麼?
4.數位業務支撐系統市場主要廠商的市場佔有率是多少?
5.進入數位業務支撐系統市場的合適型態和策略手段是什麼?
[183 Pages Report] The Digital Business Support Systems Market size was estimated at USD 5.74 billion in 2023 and expected to reach USD 6.45 billion in 2024, at a CAGR 12.71% to reach USD 13.28 billion by 2030.
Digital business support systems (DBSS) encompasses various software and services designed to support telecommunications service providers in conducting business operations. These operations include billing, customer management, revenue management, and order management, among others. DBSS solutions aim to enhance the effectiveness, efficiency, and agility of operations in the rapidly evolving digital landscape. The shift towards digital operations in the telecommunications sector drives demand for supportive business systems. Rising need to improve customer service and engagement necessitates the adoption of advanced DBSS solutions. Evolving regulatory requirements across different regions encourages the uptake of comprehensive DBSS platforms. High initial investments for integrating DBSS solutions hampers the market growth. Continuous technology innovation, such as the adoption of cloud-based solutions and AI, offers opportunities for DBSS market growth.
KEY MARKET STATISTICS | |
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Base Year [2023] | USD 5.74 billion |
Estimated Year [2024] | USD 6.45 billion |
Forecast Year [2030] | USD 13.28 billion |
CAGR (%) | 12.71% |
Offering: Growing usage of solutions that offer digital business support systems
Services remain a cornerstone of digital business support systems, providing clients with the necessary tools and assistance to optimize their operational, financial, and customer service processes. These services typically encompass consultancy, implementation, support and maintenance, and managed services. Companies seeking to streamline operations, enhance customer experiences, and ensure system scalability often opt for service-based offerings. This approach allows businesses to leverage expert knowledge, reduce overheads related to in-house system management, and focus on core competencies. Compared to solution offerings, services provide a more tailored approach to meeting specific organizational needs, offering flexibility and expertise that in-house operations might lack. Solution offerings in digital business support systems involve the deployment of pre-designed software tools and platforms that automate and manage various business processes. These solutions cover billing, customer management, revenue management, order management, and product management. Businesses looking for a more immediate, cost-effective approach to improving operational efficiency and customer satisfaction may prefer solution offerings. These pre-packaged solutions are ready for deployment and offer a quicker return on investment compared to tailored service solutions. Billing & revenue management solutions are critical components of BSS that facilitate accurate billing, charging, and financial management. They support complex pricing models, enable real-time charging, and ensure that revenue is accurately captured and reported, thereby reducing leakage and enhancing profitability. Customer relationship management (CRM) systems within BSS frameworks help businesses manage and analyze customer interactions throughout the customer lifecycle. CRM tools aim to improve service relations, retention, and sales growth by compiling data from various communication channels and providing comprehensive customer insights. Order management systems streamline and automate the order processing workflow. They ensure that each customer order is captured accurately, fulfillment processes are initiated efficiently, and order status is transparently communicated to both the customer and relevant business units. Product catalog management tools allow for the centralized management of products and services. These systems ensure consistent product information across platforms, facilitate quick introductions of new offerings, and enable personalization and bundling of products to meet diverse customer needs. Revenue assurance & fraud management systems are designed to minimize revenue loss and prevent fraud across the telecommunications network and services. By analyzing data patterns and detecting unusual behavior in real time, these solutions protect the integrity of revenue streams and safeguard against fraudulent activities.
End-User Industry: High potential of business support systems across media & entertainment sectors focused on content delivery and personalization
In the BFSI sector, the emphasis is on security, compliance, real-time processing, and customer experience enhancement. The demand for digital payment solutions, risk management, and personalized customer services is paramount. The primary focus is on patient data management, telehealth services, and regulatory compliance. Digital BSS solutions are sought after for their ability to provide secure, efficient, and scalable patient care. The manufacturing industry requires DBSS solutions for supply chain optimization, quality control, and production planning. The focus is on agility, efficiency, and integration with IoT for smart manufacturing. In media & entertainment sector, the emphasis is on content management, distribution, and monetization strategies. Providers need solutions that support diverse content formats and distribution channels. The retail & eCommerce sector seeks DBSS solutions for customer relationship management, inventory optimization, and omnichannel sales strategies. Telecommunications & networking companies demand for solutions that can manage vast subscriber bases, offer dynamic service packages, and ensure network performance and reliability. Transportation & logistics require digital BSS for improving operational efficiency and customer satisfaction in real-time logistics operations.
Regional Insights
The American market is characterized by high levels of technological adoption and a strong preference for digital convenience. Considerable investments in SaaS solutions to enhance customer experience and operation efficiency are surging the adoption of cloud-based BSS solutions in the Americas. Notable initiatives include the adoption of AI and ML for predictive analytics in customer service and network optimization. The Asia Pacific region exhibits diverse consumer behaviors and digital readiness. Asia-Pacific's innovation and patent filing, particularly in mobile payments and 5G technology, set a fast pace for digital BSS transformation. Japan emphasizes high-quality, reliable digital transactions with significant investments in secure mobile payment technologies. India, with its vast and diverse consumer base, shows a booming demand for cost-effective, scalable BSS solutions driven by the rapid digitalization of services and the government's push for digital India initiatives. In EU countries, consumer protection and data privacy regulations, such as GDPR, drive the demand for compliant, secure digital BSS solutions. The ongoing shift towards digital transformation has led to a surge in cloud-based platforms that offer enhanced scalability and flexibility. The Middle East, with its vision for digital economy transformation, is investing heavily in smart city projects and digital infrastructure, accelerating the demand for integrated digital BSS services. Africa's market is rapidly evolving, with mobile money and digital banking solutions leading the change, pushing for inclusive digital finance ecosystems.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Digital Business Support Systems Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Digital Business Support Systems Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Digital Business Support Systems Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alepo, Amdocs Group, Avema Corporation, BearingPoint Holding BV, Capgemini SE, Cerillion Technologies Limited, CSG Systems International, Inc., Formula Telecom Solutions Ltd., Hansen Technologies Limited, Huawei Technologies Co., Ltd., Infosys Limited, International Business Machines Corporation, Matrixx Software, Inc., MIND CTI Ltd., NetCracker Technology Corporation, Nokia Corporation, Optiva, Inc., Qvantel Oy, Sterlite Technologies Limited, Suntech S.A., Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, Telenity Inc., and ZTE Corporation.
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the Digital Business Support Systems Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Digital Business Support Systems Market?
3. What are the technology trends and regulatory frameworks in the Digital Business Support Systems Market?
4. What is the market share of the leading vendors in the Digital Business Support Systems Market?
5. Which modes and strategic moves are suitable for entering the Digital Business Support Systems Market?