市場調查報告書
商品編碼
1499401
對話式人工智慧市場:按類型、部署模式、組件、技術、產業、應用分類 - 2024-2030 年全球預測Conversational AI Market by Type (Chatbots, Intelligent Virtual Assistants), Deployment Mode (Cloud, On-premises), Component, Technology, Vertical, Application - Global Forecast 2024-2030 |
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預計2023年對話式人工智慧市場規模為82.7億美元,預計2024年將達到115.9億美元,2030年將達到1007.5億美元,複合年成長率為42.91%。
對話式 AI 是一個基於人工智慧 (AI) 的平台,可模擬人類對話。自然語言處理(NLP)是人工智慧的一個分支,它允許電腦理解和處理人類語言。對話式人工智慧利用基於語音的援助和聊天機器人來自動化通訊和通訊應用程式,以創建個人化的客戶體驗。隨著越來越多的公司專注於改善客戶服務和吸引消費者,對話式人工智慧的使用正在加速。美國終端使用產業正在利用對話式人工智慧等創新經營模式來簡化支援流程、提高自助服務率、減少等待時間並提供非接觸式客戶體驗,支援提高效率的運動正在加速。然而,對話式人工智慧無法處理複雜的客戶查詢或資料外洩問題,可能會對企業的採用產生負面影響。此外,5G網路的快速擴張和中小企業的數位化,以及對話式人工智慧平台的改進以克服安全問題,預計將推動終端使用領域對對話式人工智慧的使用。
主要市場統計 | |
---|---|
基準年[2023] | 82.7億美元 |
預測年份 [2024] | 115.9億美元 |
預測年份 [2030] | 1007.5億美元 |
複合年成長率(%) | 42.91% |
區域洞察
美洲正在推動對話式人工智慧技術的快速採用,以及對人工智慧主導平台的大量投資,這主要是由於大型科技公司和強大的數位基礎設施的存在。金融、醫療保健和零售等行業正在整合對話式人工智慧,以增強客戶服務、簡化業務並提供個人化的用戶體驗。這些人工智慧系統主要使用英語和西班牙語。由於人口眾多和網路普及不斷提高,對話式人工智慧在亞太地區正在快速成長。中國、日本、韓國、印度等為主要參與者。在亞太地區,對話式人工智慧正在應用於客戶服務以及電子商務和銀行等領域,以滿足不同的客戶群。這裡的技術適用於多種語言和方言,這帶來了獨特的挑戰和成長機會。對話式人工智慧在歐洲、中東和非洲正在穩步發展,重點是遵守 GDPR 等嚴格的資料保護條例。擁有先進技術基礎設施的歐洲國家在採用方面處於領先地位,包括德國、英國和法國。由於該地區的語言多樣性,該技術以多種語言使用。中東和非洲部分地區的興趣和採用正在增加,特別是在旅遊、銀行和公共服務等領域。
FPNV定位矩陣
FPNV 定位矩陣對於評估供應商在對話式 AI 市場中的定位至關重要。此矩陣提供了對供應商的全面評估,並檢驗了與業務策略和產品滿意度相關的關鍵指標。這種詳細的評估使用戶能夠根據自己的要求做出明智的決定。根據評估,供應商被分為代表其成功程度的四個像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市場佔有率分析
市場佔有率分析是一種綜合工具,可以對對話式人工智慧市場中供應商的現狀進行深入而詳細的評估。透過仔細比較和分析供應商的貢獻,您可以更深入地了解每個供應商的績效以及他們在爭奪市場佔有率時面臨的挑戰。這些貢獻包括整體收益、客戶群和其他重要指標。此外,該分析還提供了對該行業競爭性質的寶貴見解,包括在研究基準年期間觀察到的累積、分散主導地位和合併特徵等因素。有了這些詳細資訊,供應商可以做出更明智的決策並製定有效的策略,以在市場競爭中保持領先地位。
策略分析與建議
策略分析對於尋求在全球市場站穩腳跟的組織至關重要。對目前在對話式人工智慧市場中的地位進行全面評估將有助於公司做出符合其長期願望的明智決策。此關鍵評估涉及對組織的資源、能力和整體績效進行徹底分析,以確定核心優勢和需要改進的領域。
[186 Pages Report] The Conversational AI Market size was estimated at USD 8.27 billion in 2023 and expected to reach USD 11.59 billion in 2024, at a CAGR 42.91% to reach USD 100.75 billion by 2030.
Conversational AI is an artificial intelligence (AI) based platform that simulates human conversation. It is made possible by natural language processing (NLP), a field of AI that allows computers to understand and process human language. Conversational AI deals with the utilization of speech-based assistance and chatbots to automate communication and messaging apps and to craft individualized customer experiences. The growing focus of businesses to deliver improved customer service and to retain maximum consumers is accelerating the use of conversational AI. The end-use sectors in the U.S. are increasingly employing innovative business models such as conversational AI to help streamline support processes, increase self-serve rates, reduce wait times, and increase the efficiency of the business by providing a contactless customer experience. However, the inability of conversational AI to handle complex customer queries and data breach concerns may adversely impact their adoption by businesses. Moreover, the rapid expansion of 5G networks and digitalization of SMEs, along with improvements in the conversational AI platform to overcome security issues, are expected to encourage the use of conversational AI by the end-use sectors.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 8.27 billion |
Estimated Year [2024] | USD 11.59 billion |
Forecast Year [2030] | USD 100.75 billion |
CAGR (%) | 42.91% |
Regional Insights
In the Americas, there is rapid adoption of conversational AI technologies with significant investment in AI-driven platforms, primarily due to the presence of leading technology firms and a robust digital infrastructure. Industries such as finance, healthcare, and retail are integrating Conversational AI to enhance customer service, streamline operations, and provide personalized user experiences. English and Spanish are the primary languages featured in these AI systems. The Asia-Pacific region is experiencing fast-paced growth in Conversational AI, driven by its large population and increasing internet penetration. Countries such as China, Japan, South Korea, and India are major players. In APAC, conversational AI is used in customer service and sectors, including e-commerce and banking, to cater to a diverse customer base. The technology here deals with various languages and dialects, which presents unique challenges and opportunities for growth. In the European, Middle East, and African regions, conversational AI is developing at a steady pace with a keen focus on adhering to strict data protection regulations such as GDPR. European countries with advanced technology infrastructures, including Germany, the UK, and France, are leading in adoption. The technology is used across multiple languages due to the linguistic diversity of the region. In the Middle East and parts of Africa, there is growing interest and implementation, particularly in sectors including tourism, banking, and public services.
Market Insights
The market dynamics represent an ever-changing landscape of the Conversational AI Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.
FPNV Positioning Matrix
The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Conversational AI Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Conversational AI Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Recent Developments
Strategic Alliance Between Cognigy and Foundever Aims to Transform Contact Center Operations
Cognigy and Foundever have entered a strategic partnership to enhance conversational AI applications within contact centers. This collaboration will leverage Cognigy's advanced technologies and Foundever's expertise in customer engagement solutions to deliver more personalized and efficient customer interactions. The integration of their resources and capabilities is expected to significantly improve customer service experiences, thereby setting new standards in the contact center industry. Both companies are dedicated to providing exceptional customer experiences, positioning their partnership as a potentially transformative force in the marketplace. [Published On: 2023-03-27]
Strategic Expansion of Customer Engagement Technologies through LinkLive and Kasisto Partnership
LinkLive expanded its partnership with Kasisto, innovators in conversational AI. This collaboration aims to enhance customer interaction by integrating Kasisto's state-of-the-art AI technology into LinkLive's platform. This integration enables real-time customer inquiry responses and provides personalized engagement, combining LinkLive's customer service expertise with Kasisto's AI proficiency to elevate the customer experience and stimulate business growth. [Published On: 2023-03-09]
Strategic Collaboration between Artificial Solutions and Neudesic to Enhance Business Efficiency through Conversational AI
Artificial Solutions International AB has partnered with Neudesic to create and implement advanced conversational AI technologies for businesses across multiple sectors. This collaboration aims to enrich customer interactions and optimize communication efficiencies by integrating personalized, interactive AI-driven dialogues into customer service processes. The initiative reflects a strategic move to harness Artificial Solutions' conversational AI expertise, ensuring clients can offer more responsive and tailored experiences to their customers. [Published On: 2023-01-17]
Strategy Analysis & Recommendation
The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Conversational AI Market. This critical assessment involves a thorough analysis of the organization's resources, capabilities, and overall performance to identify its core strengths and areas for improvement.
Key Company Profiles
The report delves into recent significant developments in the Conversational AI Market, highlighting leading vendors and their innovative profiles. These include Amazon Web Services, Inc., Amelia US LLC, Avaamo, Inc., Baidu, Inc, Conversica, Inc., Creative Virtual Ltd., Google by Alphabet Inc., iLink Digital, Inc., Inbenta Holdings Inc., Infosys Limited, Interactions LLC, International Business Machines Corporation, Kore.ai, Inc., LivePerson, Inc., LTIMindtree Limited, Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, Persistent Systems Limited, Posh Technologies Inc., Pypestream Inc., Rasa Technologies, Inc., Rulai Inc., ServiceNow, Inc., SoundHound Inc., Tata Consultancy Limited, Tech Mahindra Ltd, Uniphore Technologies Inc., and Wipro Limited.
Market Segmentation & Coverage