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市場調查報告書

商品編碼

1471978

對話式人工智慧市場規模和預測、全球和地區佔有率、趨勢和成長機會分析報告範圍：按組件、類型、部署類型和行業

Conversational AI Market Size and Forecast, Global and Regional Share, Trend, and Growth Opportunity Analysis Report Coverage: By Component, Type, Deployment Type, and Industry

出版日期: 2024年04月01日 | 出版商:

The Insight Partners | 英文 150 Pages | 商品交期: 1-5個工作天內

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簡介目錄

對話式人工智慧市場規模預計將從2022年的84.5億美元成長到2030年的395.5億美元；預計2022年至2030年複合年成長率為21.3%，從2022年的13.6億美元增至2030年的38.5億美元；預計2022年至2030年複合年成長率為13.9%。

對話式人工智慧 (AI) 旨在與聊天機器人或智慧虛擬代理結合使用，以提供與複雜系統更快、更可靠的互動。此外，應用會話人工智慧需要科學與藝術的融合，以產生結合個人化、上下文和人機互動相關性的數位應用程式。自然語言處理（NLP）和機器學習（ML）技術結合在對話式人工智慧AI中。為了不斷改進AI演算法，NLP被製作成與機器學習ML流程的連續循環。因此，機器演算法透過學習隨著時間的推移提高其回應品質。

由於對人工智慧驅動的客戶支援服務的需求增加以及對聊天機器人解決方案的需求激增，預計對話式人工智慧市場佔有率在預測期內將顯著成長。此外，全通路方法的實施激增可能會在預測期內推動對話式人工智慧市場的成長。此外，未來幾年推動對話式人工智慧市場成長的主要原因之一是人工智慧驅動的對話式解決方案在汽車、行銷、電子學習、零售和電子商務領域的實施。全球電子商務平台需求不斷增加，這給語音助理和聊天機器人等對話式人工智慧解決方案帶來了改進的壓力。此外，美國、中國、德國和日本等主要經濟體都尋求在多個產業開發和部署下一代對話式人工智慧解決方案。此外，透過社群媒體平台增加客戶參與度可能會為整個預測期內對話式人工智慧市場的成長帶來誘人的前景。

該報告包括當前對話式人工智慧市場趨勢及其在預測期內的可預見影響的成長前景。由於現有供應商數量眾多，全球對話式人工智慧產業競爭非常激烈。由於有能力滿足市場需求，擁有財務和技術資源的對話式人工智慧供應商有望超越競爭對手。由於不斷進步的技術進步、新產品的推出以及主要供應商採用的各種策略，市場的競爭格局預計將變得更加激烈。例如，2023 年 10 月，領先的對話式 AI 技術供應商 Rasa 宣布推出新的 Generative AI 原生企業對話平台。借助這個新的對話式人工智慧平台，該公司將協助將人工智慧助理的建置複雜性降至最低，並將專業程式碼和低程式碼開發相結合，以實現最大的生產力。此外，透過該平台，該公司正在抓住機會透過自動化提供聽起來自然的交互，從而增強客戶參與度和體驗。

「對話式人工智慧市場分析」是透過識別和評估不同地區市場的關鍵參與者來進行的。對話式人工智慧市場報告中介紹了亞馬遜網路服務公司、IBM公司、Google有限責任公司、甲骨文、SAP SE、微軟公司、Artificial Solutions International AB、Cognigy、Kore.ai Inc和Rasa Technologies Inc等主要參與者。對話式人工智慧市場報告還對其他幾個主要參與者進行了研究和分析，以全面了解市場及其生態系統。

2023 年 10 月，NoBroker 宣布推出對話式人工智慧 (AI) 平台 CallZen.AI，旨在協助企業分析 LinkedIn 貼文中的客戶互動。此外，CallZen 還提供業務線索產生、詐欺偵測和業務流程管理等功能。

2023 年 9 月，Salesforce 推出了下一代 Einstein，即人工智慧技術。 Einstein 現在包括 Einstein Copilot，這是一種新的、值得信賴的開箱即用的對話式人工智慧助手，內建於每個 Salesforce 應用程式的使用者體驗中。它將幫助用戶完成工作流程，使他們能夠以自然語言提出問題並獲得基於來自 Salesforce Data Cloud 的安全專有公司資料的相關且值得信賴的答案，從而幫助提高生產力。

歐洲
- 德國
- 法國
- 義大利
- 英國
- 俄羅斯
- 歐洲其他地區
亞太
- 澳洲
- 中國
- 印度
- 日本
- 韓國
- 亞太其他地區
中東和非洲
- 南非
- 沙烏地阿拉伯
- 阿拉伯聯合大公國
- 中東和非洲其他地區
南美洲和中美洲
- 巴西
- 阿根廷
- 南美洲和中美洲其他地區

第 12 章：產業格局

併購
協議、合作、合資企業
新產品發布
擴張和其他策略發展

第13章：競爭格局

關鍵參與者的熱圖分析
公司定位與專注

第 14 章：對話式人工智慧市場 - 主要公司簡介

IBM Corporation Amazon Web Services, Inc.
Google, Inc.
Oracle
SAP SE
Microsoft
Artificial Solutions International AB
Artificial Solutions International AB
Cognigy
Kore.ai Inc
Rasa Technologies Inc.

第 15 章：附錄

簡介目錄

Product Code: TIPRE00004278

The conversational AI market size is expected to grow from US$ 8.45 billion in 2022 and is anticipated to reach US$ 39.55 billion by 2030; it is estimated to record a CAGR of 21.3% from 2022 to 2030US$ 1.36 billion in 2022 to US$ 3.85 billion by 2030; it is estimated to record a CAGR of 13.9% from 2022 to 2030.

Conversational artificial intelligence (AI) is meant to be used in conjunction with chatbots or intelligent virtual agents to provide faster and more dependable interactions with complicated systems. Moreover, applied conversational artificial intelligenceAI necessitates the fusion of science and art to produce a digital application that combines personalization, context, and relevance in human-computer interaction. Natural language processing (NLP) and machine learning (ML) technologies are combined in conversational artificial intelligenceAI. In order to continuously improve AI algorithms, NLP is made to flow into a continuous loop with machine learning ML processes. As a result, machine algorithms increase their response quality over time through learning.

The conversational AI market share is predicted to grow significantly during the forecast period, owing to increased demand for AI-powered customer support services and increase in upsurged demand for chatbot solutions. Also, a spike in the implementation of omnichannel approaches is likely to fuel the conversational AI market growth throughout during the forecast period. In addition, one of the main reasons propelling the growth of the conversational AI market in the coming years is the implementation of AI-powered conversational solutions in the automotive, marketing, e-learning, retail, and e-commerce sectors. Global e-commerce platform demand is increasing, which is putting pressure on conversational AI solutions like such as voice assistants and chatbots to be improved. Moreover, major economies, such as including the US, China, Germany, and Japan, seek to develop and deploy next-generation conversational AI solutions across multiple industries. Furthermore, the increase in customer engagement via social media platforms is likely to give attractive prospects for the growth of the conversational AI market growth throughout during the forecast period.

The report includes growth prospects owing to the current conversational AI market trends and their foreseeable impact during the forecast period. The worldwide global conversational AI industry is very competitive due to the large number of existing vendors. Due to their ability to meet market demands, conversational AI vendors who have financial and technical resources at their disposal are expected to outperform their competitors. The market's competitive landscape is anticipated to get even more intense as a result of growing technical advancements, new product offerings, and varied tactics used by major suppliers. For instance, in October 2023, Rasa, a leading conversational AI technology provider, announced the launch of its new Generative AI-native enterprise conversational platform. With this new conversational AI platform, the company will help reduce AI assistant building complexity to a minimum and combine pro-code and low-code development for maximum productivity. Also, with this platform, the company is seizing the opportunity to provide natural-sounding interactions through automation, providing enhanced customer engagement and experience.

"The conversational AI market analysis" is carried out by identifying and evaluating key players in the market across different regions. Amazon Web Services Inc, IBM Corporation, Google LLC, Oracle, SAP SE, Microsoft Corp, Artificial Solutions International AB, Cognigy, Kore.ai Inc, and Rasa Technologies Inc are among the key players profiled in the conversational AI market report. Several other major players were also studied and analyzed in the conversational AI market report to get a holistic view of the market and its ecosystem.

In October 2023, NoBroker announced the launch of a conversational artificial intelligence ( AI) platform, CallZen.AI, with an aim to help businesses analyze their customer interactions in a LinkedIn post. In addition, CallZen also provides features like such as business lead generation, fraud detection, and business process management.

In September 2023, Salesforce introduced the next generation of Einstein, its AI technology. Einstein now includes Einstein Copilot, a new and trusted out-of-the-box conversational AI assistant built into the user experience of every Salesforce application. It will help drive productivity by assisting users with their workflow, enabling them to ask questions in natural language and receive relevant and trustworthy answers that are grounded in secure proprietary company data from Salesforce Data Cloud.

1. Introduction

1.1 Scope of the Study
1.2 Market Definition, Assumptions and Limitations
1.3 Market Segmentation

2. Executive Summary

2.1 Key Insights
2.2 Market Attractiveness Analysis

3. Research Methodology

4. Conversational AI Market Landscape

4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
- 4.3.1 List of Vendors in the Value Chain

5. Conversational AI Market - Key Market Dynamics

5.1 Key Market Drivers
5.2 Key Market Restraints
5.3 Key Market Opportunities
5.4 Future Trends
5.5 Impact Analysis of Drivers and Restraints

6. Conversational AI Market - Global Market Analysis

6.1 Conversational AI - Global Market Overview
6.2 Conversational AI - Global Market and Forecast to 2031

7. Conversational AI Market - Revenue Analysis (USD Million) - By Component, 2021-2031

7.1 Overview
7.2 Platform
7.3 Services

8. Conversational AI Market - Revenue Analysis (USD Million) - By Type, 2021-2031

8.1 Overview
8.2 Chatbots
8.3 Intelligent Virtual Assistants

9. Conversational AI Market - Revenue Analysis (USD Million) - By Deployment Type, 2021-2031

9.1 Overview
9.2 Cloud
9.3 On-Premise

10. Conversational AI Market - Revenue Analysis (USD Million) - By Industry, 2021-2031

10.1 Overview
10.2 Retail and E commerce
10.3 Healthcare and Life Sciences
10.4 Travel and Hospitality
10.5 BFSI
10.6 IT and Telecom
10.7 Media and Entertainment
10.8 Others

11. Conversational AI Market - Revenue Analysis (USD Million), 2021-2031 - Geographical Analysis

11.1 North America
- 11.1.1 North America Conversational AI Market Overview
- 11.1.2 North America Conversational AI Market Revenue and Forecasts to 2031
- 11.1.3 North America Conversational AI Market Revenue and Forecasts and Analysis - By Component
- 11.1.4 North America Conversational AI Market Revenue and Forecasts and Analysis - By Type
- 11.1.5 North America Conversational AI Market Revenue and Forecasts and Analysis - By Deployment Type
- 11.1.6 North America Conversational AI Market Revenue and Forecasts and Analysis - By Industry
- 11.1.7 North America Conversational AI Market Revenue and Forecasts and Analysis - By Countries
  - 11.1.7.1 United States Conversational AI Market
    - 11.1.7.1.1 United States Conversational AI Market, by Component
    - 11.1.7.1.2 United States Conversational AI Market, by Type
    - 11.1.7.1.3 United States Conversational AI Market, by Deployment Type
    - 11.1.7.1.4 United States Conversational AI Market, by Industry
  - 11.1.7.2 Canada Conversational AI Market
    - 11.1.7.2.1 Canada Conversational AI Market, by Component
    - 11.1.7.2.2 Canada Conversational AI Market, by Type
    - 11.1.7.2.3 Canada Conversational AI Market, by Deployment Type
    - 11.1.7.2.4 Canada Conversational AI Market, by Industry
  - 11.1.7.3 Mexico Conversational AI Market
    - 11.1.7.3.1 Mexico Conversational AI Market, by Component
    - 11.1.7.3.2 Mexico Conversational AI Market, by Type
    - 11.1.7.3.3 Mexico Conversational AI Market, by Deployment Type
    - 11.1.7.3.4 Mexico Conversational AI Market, by Industry

Note - Similar analysis would be provided for below mentioned regions/countries

11.2 Europe
- 11.2.1 Germany
- 11.2.2 France
- 11.2.3 Italy
- 11.2.4 United Kingdom
- 11.2.5 Russia
- 11.2.6 Rest of Europe
11.3 Asia-Pacific
- 11.3.1 Australia
- 11.3.2 China
- 11.3.3 India
- 11.3.4 Japan
- 11.3.5 South Korea
- 11.3.6 Rest of Asia-Pacific
11.4 Middle East and Africa
- 11.4.1 South Africa
- 11.4.2 Saudi Arabia
- 11.4.3 U.A.E
- 11.4.4 Rest of Middle East and Africa
11.5 South and Central America
- 11.5.1 Brazil
- 11.5.2 Argentina
- 11.5.3 Rest of South and Central America

12. Industry Landscape

12.1 Mergers and Acquisitions
12.2 Agreements, Collaborations, Joint Ventures
12.3 New Product Launches
12.4 Expansions and Other Strategic Developments

13. Competitive Landscape

13.1 Heat Map Analysis by Key Players
13.2 Company Positioning and Concentration

14. Conversational AI Market - Key Company Profiles

14.1 IBM Corporation Amazon Web Services, Inc.
- 14.1.1 Key Facts
- 14.1.2 Business Description
- 14.1.3 Products and Services
- 14.1.4 Financial Overview
- 14.1.5 SWOT Analysis
- 14.1.6 Key Developments

Note - Similar information would be provided for below list of companies