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全球銀行 CRM 軟件市場規模、份額、行業趨勢分析報告：2022-2028 年按產品（解決方案、服務）、部署模式（本地、雲）、應用程序、地區分類的展望和預測
市場調查報告書
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1245686

全球銀行 CRM 軟件市場規模、份額、行業趨勢分析報告：2022-2028 年按產品（解決方案、服務）、部署模式（本地、雲）、應用程序、地區分類的展望和預測

Global Banking CRM Software Market Size, Share & Industry Trends Analysis Report By Offering (Solution and Services), By Deployment Mode (On-premise and Cloud), By Application, By Regional Outlook and Forecast, 2022 - 2028
出版日期: | 出版商: KBV Research | 英文 221 Pages | 訂單完成後即時交付

價格

銀行 CRM 軟件的全球市場規模預計將在 2028 年達到 241 億美元，在預測期內以 15.3% 的複合年增長率增長。

隨著越來越多的企業和銀行部門依賴於開展客戶洞察活動，銀行 CRM 軟件正在急劇擴展。此外，遠程工作導致對公司客戶記錄和系統的更動態和遠程訪問，主要由經常訪問客戶數據並需要準確信息來做出決策和管理財務的個人訪問，這已成為更重要的要求。在全球健康危機中，這已成為銀行 CRM 軟件行業的關鍵發展因素之一。

CRM 軟件可幫助銀行成功管理其客戶群、考慮客戶偏好並提供在市場上脫穎而出的解決方案。借助該軟件，銀行可以製定以客戶需求為中心的業務策略，並妥善監控客戶的財務數據。此外，CRM 還可以通過減少耗時的管理任務、改善客戶互動以及建立多個銀行部門來滿足消費者需求來節省銀行時間。因此，投資者看到了轉向投資銀行 CRM 的重大舉措。

COVID-19 影響分析

隨著在線和數字化平台在客戶服務運營中的使用和接受度在全球範圍內擴大，COVID-19 流行病對銀行 CRM 軟件市場做出了重大貢獻。COVID-19 疫情顯著增加了對銀行 CRM 軟件的需求。這是由於遠程工作趨勢帶來的對更好的客戶服務和準確數據收集的需求增加。這些因素極大地影響了銀行CRM軟件的市場趨勢。因此，在大流行危機期間，這些因素促使銀行 CRM 軟件行業的擴張。

市場增長因素

改善客戶保留和細分

銀行 CRM 軟件可以根據各種因素對客戶進行細分，包括收入、人口統計和年齡。更好的細分使銀行能夠制定個性化的客戶策略。此外，還可以更深入地了解客戶行為，例如客戶回頭率、滿意度和投資偏好。客戶保留技術對於客戶互動也是必不可少的。客戶更喜歡在線銀行服務而不是面對面的互動，許多企業需要幫助建立長期聯繫。這支持了本地市場的增長。

銀行業 CRM 對改善客戶體驗的需求很高

銀行客戶關係管理 (CRM) 是銀行業為其客戶和客戶提供更好、更可靠服務的一種技術。銀行可以通過投入時間和資源來加強客戶關係來改善客戶體驗。客戶關係管理還通過向消費者提供優質服務來提高客戶滿意度。由於在 CRM 的幫助下收集的所有數據，銀行可以看到客戶的需求和要求。因此，這一因素正在推動銀行 CRM 軟件的市場擴張。

市場製約

適應您當前的技術棧

銀行業主要關注數據安全，並致力於加強對誰有權訪問其信息的控制。除了保護客戶的個人數據和賬戶信息外，銀行還必須確保其整個 IT 基礎設施免受黑客攻擊和危險的惡意軟件的侵害。為確保高水平的信息安全，現代 CRM 平台提供商提供出色的安全功能，從基於角色的訪問授權到加密交易和數據備份。

報價視角

根據提供的服務，銀行 CRM 軟件市場分為解決方案部分和服務部分。2021 年，解決方案部門以最大的收入份額主導了銀行 CRM 軟件市場。公司使用 CRM 軟件來實現戰略性的和強大的客戶保留以及相對於競爭對手的競爭優勢主要促進了這一細分市場的發展。在工業領域，我們正在為新客戶的獲取和長期客戶保留做出貢獻，從而刺激市場擴張。

部署模式展望

基於部署模式，銀行CRM軟件行業分為內部部署和雲端。到 2021 年，雲部分在銀行 CRM 軟件市場中佔據了相當大的收入份額。通過基於雲的部署，可以立即實時訪問數據，有助於提高客戶滿意度。用戶可以通過任何設備同時查看客戶信息。中小型企業不斷增長的產品需求正在推動基於雲的 CRM 軟件市場。此外，基於雲的 CRM 軟件具有多種優勢，例如經濟實惠、可訪問性和幾乎沒有設備成本。

應用前景

根據應用，銀行 CRM 軟件市場分為客戶服務、客戶體驗管理、CRM 分析、營銷自動化、銷售人員自動化等。2021 年，客戶服務部門在銀行 CRM 軟件市場中的收入份額最大。這是因為該軟件可以提供的自動化、簡化和集成使銀行能夠讓他們的客戶滿意並讓他們的業務正常運行。此外，由於越來越多地使用網上銀行，用於客戶服務的銀行 CRM 軟件市場也在擴大。此外，銀行通常需要更加關注其他公司享有的品牌忠誠度利益。

區域展望

按地區劃分，銀行 CRM 軟件市場分為北美、歐洲、亞太地區和 LAMEA。北美地區預計 2021 年在銀行 CRM 軟件市場中的收入份額最大。影響該地區市場發展的主要因素之一是對銀行客戶關係管理 (CRM) 軟件以改善客戶體驗的需求不斷增長。此外，銀行和其他金融機構正在使用 CRM 軟件來改善客戶體驗，技術創新者的集中正在推動北美銀行 CRM 市場的增長。

市場進入者採取的主要策略是合作。根據 Cardinal Matrix 的分析，Microsoft是銀行 CRM 軟件市場的領導者。Oracle Corporation、Salesforce, Inc. 和 HubSpot, Inc. 等公司是銀行 CRM 軟件市場的領先創新者。

目錄

第一章市場範圍與研究方法

  • 市場定義
  • 目的
  • 市場範圍
  • 分割
    • 全球銀行 CRM 軟件市場，按報價
    • 全球銀行 CRM 軟件市場，按部署模式
    • 全球銀行 CRM 軟件市場，按應用
    • 全球銀行 CRM 軟件市場，按地區
  • 調查方法

第二章市場概況

  • 介紹
    • 概述
      • 市場構成和情景
  • 影響市場的關鍵因素
    • 市場驅動力
    • 市場製約因素

第 3 章競爭分析——世界

  • KBV 基數矩陣
  • 最近全行業的戰略發展
    • 夥伴關係、合作和協議
    • 產品發布和產品擴展
    • 收購與合併
    • 地域擴張
  • 2021 年市場份額分析
  • 關鍵成功策略
    • 領先的閱讀策略：百分比分佈（2018-2022）
    • 關鍵戰略舉措：關鍵參與者

4 全球銀行 CRM 軟件市場，按產品分類

  • 按地區劃分的全球解決方案市場
  • 全球服務市場：按地區分類

5 全球銀行 CRM 軟件市場，按部署模式

  • 全球內部部署市場：按地區
  • 全球雲市場：按地區

6 全球銀行 CRM 軟件市場，按應用

  • 全球客戶服務市場：按地區
  • 全球客戶體驗管理市場，按地區
  • 全球 CRM 分析市場，按地區
  • 全球營銷自動化市場，按地區
  • 全球銷售人員自動化市場，按地區
  • 世界其他地區市場：按地區分類

7 全球銀行 CRM 軟件市場，按地區

  • 北美
    • 按國家/地區劃分的北美銀行 CRM 軟件市場
      • 美國
      • 加拿大
      • 墨西哥
      • 其他北美
  • 歐洲
    • 歐洲銀行 CRM 軟件市場：按國家分類
      • 德國
      • 英國
      • 法國
      • 俄羅斯
      • 西班牙
      • 意大利
      • 歐洲其他地區
  • 亞太地區
    • 按國家/地區劃分的亞太銀行 CRM 軟件市場
      • 中國
      • 日本
      • 印度
      • 韓國
      • 新加坡
      • 馬來西亞
      • 亞太其他地區
  • 拉美亞
    • LAMEA 銀行 CRM 軟件市場：按國家分類
      • 巴西
      • 阿根廷
      • 阿聯酋
      • 沙特阿拉伯
      • 南非
      • 尼日利亞
      • 其餘的 LAMEA

第八章公司簡介

  • Salesforce.com, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems, Inc.
  • HubSpot, Inc.
  • SugarCRM, Inc.
  • LeadSquared（MarketXpander Services Private Limited）
  • KAPTURE
  • Zoho Corporation Pvt. Ltd.
  • Claritysoft LLC

The Global Banking CRM Software Market size is expected to reach $24.1 billion by 2028, rising at a market growth of 15.3% CAGR during the forecast period.

The use of banking CRM software improves the data quality and helps the company create a long-term marketing strategy to satisfy the growing demand for such software. The market for banking CRM software is expanding due to a rise in the usage of this software for enhancing corporate efficiency. This element significantly encourages market expansion for banking CRM software.

Additionally, it is anticipated that the industry will see prosperous chances in the following years due to the possibility of accessing untapped markets and the availability of qualified personnel. Additionally, the increase in activities and advances toward CRM for investment banking would be a significant growth opportunity for the industry.

Banking CRM software is expanding dramatically as more firms and the banking sector depend on it to carry out customer insight activities. Additionally, as a consequence of remote working, there is a more critical requirement for even more dynamic and remote access to corporate customer records and systems by individuals who mainly need to access client data often, accurate information to make decisions, and manage financial affairs. In turn, amid the global health crisis, this has turned into one of the vital development causes for the banking CRM software industry.

CRM software helps banks successfully manage their customer base and consider their preferences to provide solutions that stand out in the market. With the aid of this software, banks can develop a business strategy oriented to their customers' needs and monitor client financial data appropriately. Additionally, CRM saves banks time by reducing time-consuming administrative tasks, improving customer interactions, and setting up several banking units to meet consumer demand. As a result, investors have seen a significant move towards CRM for investment banking.

COVID-19 Impact Analysis

Due to the worldwide expansion in the use and acceptance of online & digitalized platforms for customer service operations, the COVID-19 pandemic has tremendously helped the banking CRM software market. The COVID-19 outbreak has significantly raised the demand for banking CRM software. This is due to a rise in the desire for improved customer service and accurate data collection brought on by the remote working trend. These elements greatly influence market trends for banking CRM software. Therefore, during the pandemic crisis, these elements encouraged the expansion of the bank's CRM software sector.

Market Growth Factors

Improved customer retention and segmentation

Banking CRM software helps segment clients based on various factors, including income, demographics, age, and others. Better segmentation enables banks to create individualized customer strategies. Additionally, this assists banks in learning more about the behavior of their clients, including their percentage of repeat business, degree of satisfaction, preferred types of investments, and others. A technique for keeping customers is also crucial to customer interactions. Many businesses need help to develop long-lasting connections because clients prefer online banking services over in-person interactions. This supports the growth of the regional market.

Banking CRM is in high demand to improve customer experience

Banking customer relationship management (CRM) is a technique for the banking sector to provide better and more dependable service to its clients and customers. Banks may enhance their customers' experiences by devoting time and resources to building a more substantial basis for their relationships. Customer relationship management also promotes customer satisfaction by offering consumers high-quality services. Banks can see the demands and requirements of their customer's thanks to all the data gathered with the aid of CRM. As a result, this element is fueling the market's expansion for banking CRM software.

Market Restraining Factors

Adaptation to the current technology stack

The banking sector is mainly concerned with data security and works to provide an additional layer of control over who may access their information. Besides safeguarding their customers' personal data and account information, banks must also ensure that their whole IT infrastructure is secure against hacker assaults and dangerous malware. To assure a high degree of information security, modern CRM platform providers provide outstanding security features, from role-based access authorization to encrypted transactions and data backups.

Offering Outlook

Based on the offerings, the banking CRM software market is divided into solution and service segments. In 2021, the solution segment dominated the banking CRM software market with maximum revenue share. Businesses' use of CRM software to achieve strategic and strong customer retention and a competitive edge over their rivals is primarily attributed to the segment's development. Additionally, it helps the industrial sector attract new clients and keeps them around for a while, spurs the market's expansion.

Deployment Models Outlook

Based on deployment models, the banking CRM software industry is divided into on-premises and cloud. The cloud segment covered a considerable revenue share in the banking CRM software market in 2021. Data can be accessed instantly and in real-time thanks to the cloud-based implementation, which also helps to increase customer satisfaction. It lets users view client information simultaneously and is available from any device. Rising product demand from small and medium-sized businesses is driving the market for cloud-based CRM software. Additionally, cloud-based CRM software offers several advantages, including affordability, accessibility, and nearly no equipment costs.

Application Outlook

Based on the application, the banking CRM software market is segmented into customer service, customer experience management, CRM analytics, marketing automation, salesforce automation, and others. The customer service segment witnessed the largest revenue share in the banking CRM software market in 2021. This is due to the banks' ability to satisfy their customers and maintain their business due to the automation, streamlining, and consolidation that this software can offer. Additionally, the market for banking CRM software for customer care is expanding due to the increasing use of internet banking. Besides, banks often need to pay more attention to the benefits of brand loyalty that other businesses enjoy.

Regional Outlook

Based on geography, the banking CRM software market is bifurcated into North America, Europe, Asia Pacific, and LAMEA. The North America region projected the maximum revenue share in the banking CRM software market in 2021. One of the key factors influencing the development of the market in the area is the increased need for banks' customer relationship management (CRM) software to improve customer experience. Additionally, banks and other financial institutions use CRM software to improve customer experience, and the high concentration of technological innovators drives the market growth for banking CRM in North America.

The major strategies followed by the market participants are partnerships. Based on the Analysis presented in the Cardinal matrix; Microsoft Corporation are the forerunners in the Banking CRM Software Market. Companies such as Oracle Corporation, Salesforce, Inc., HubSpot, Inc. are some of the key innovators in Banking CRM Software Market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., HubSpot, Inc., SugarCRM, Inc., LeadSquared (MarketXpander Services Private Limited), KAPTURE, Zoho Corporation Pvt. Ltd., and Claritysoft LLC.

Recent Strategies Deployed in Banking CRM Software Market

Partnerships, Collaborations & Agreements:

Jan-2023: Microsoft partnered with YES Bank, an Indian bank engaged in providing banking solutions. Following this partnership, companies would bring the latest generation mobile application (app) to deliver customers with a customized banking experience. Additionally, with the help of Microsoft's Azure platform, YES Bank would build the app to provide customers with a host of services including customized dashboards, shopping, offers, rewards, and online payments.

Nov-2022: Salesforce came into partnership with DivideBuy, a UK-based LendTech company. The partnership would aim to provide quick onboarding for its partners and merchants. Moreover, Salesforce would offer its merchant customers enhanced experiences and smoother journeys, and help the rising POS finance market and the broadening FinTech sector.

Oct-2022: Oracle signed an agreement with HSBC, a financial services organization. Following this collaboration, Oracle would boost the bank's digital transformation. Under this agreement, Oracle would enable HSBC to consolidate critical systems on a scalable, secure on-premises cloud platform and develop cloud-based services faster.

Dec-2021: LeadSquared partnered with Niro, an embedded consumer lending platform. Following this partnership, Companies would offer support to their new customer initiating operations.

Jun-2021: Microsoft Corp. joined hands with Morgan Stanley, an investment management and financial services company. Through this partnership, both companies would aim to boost the firm's digital transformation and structure innovation in the financial services industry.

Jun-2021: Oracle teamed up with Deutsche Bank, a financial services organization. Under this collaboration, both companies would upgrade the bank's database technology and boost its digital transformation.

Jun-2021: Oracle came into collaboration with Federal Bank, a private banking company, and Infosys, a company engaged in next-generation digital services and consulting. Through this collaboration, companies would offer improved customer experience with the Oracle CX platform. Additionally, together companies would build a completely combined Customer Relationship Management (CRM) solution across customer service, social listening, sales, and marketing to improve Federal Bank's operations, and to provide data-connected, driven, and intelligent customer experiences across all touch points.

Product Launches and Product Expansions:

Sep-2022: Salesforce introduced Salesforce Genie, a hyper-scale real-time data platform that improves the capability of the complete Salesforce Customer 360 platform. Through this launch, every company could transform data into customer magic, offering smooth, highly customized experiences in marketing, service, sales, and commerce which continuously align to transforming customer information and requirements in real-time.

Oct-2021: Hubspot released an open beta for HubSpot Payments; a comprehensive payment solution created to provide a better and connected buyer experience. The product is designed initially as a division of the HubSpot CRM platform; HubSpot Payments allows enterprises to accept payments smoothly and confidently in less time and with the least tools.

Oct-2021: Kapture CRM released the latest user interface to provide an improved customer experience in industries and businesses. The company made multiple enhancements to the ticket interface, agent dashboards, and other areas to help users.

Jun-2021: Salesforce unveiled Corporate and Investment Banking for Financial Services Cloud, a technology to help bankers with more ways to create and deepen relationships with customers and manage important accounts by enhancing artificial intelligence. The product is designed to provide a comprehensive experience during the client's journey and supports the latest integrations with Tableau CRM and Einstein Relationship Insights (ERI) to deliver bankers with purpose-built technology.

Apr-2021: HubSpot unveiled Operations Hub, a product created to change the role of operations professionals in the business world. Through this product, users would unify customers' data in a connected CRM platform, simply maintain a clean database, automate a host of time-consuming tasks, and finally play an important role in shaping the company's strategy.

Mergers & Acquisitions:

2020-Nov: SugarCRM took over W-Systems, a CRM and marketing automation solutions and services provider. Under this acquisition, Sugar would broaden its capability to meet implementation service need for its AI-powered, sales, marketing, and service software that help enterprises offer a better customer experience.

Geographical Expansions:

Jul-2022: Kapture CRM expanded its geographical footprint across Indonesia. The company's SaaS-based service automation platform would earn a lot of interest from the region and engage customers in a customized way that would lead to larger customer retention and conversion.

Scope of the Study

Market Segments covered in the Report:

By Offering

  • Solution
  • Services

By Deployment Mode

  • On-premise
  • Cloud

By Application

  • Customer Service
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others

By Geography

  • North America
    • US
    • Canada
    • Mexico
    • Rest of North America
  • Europe
    • Germany
    • UK
    • France
    • Russia
    • Spain
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Singapore
    • Malaysia
    • Rest of Asia Pacific
  • LAMEA
    • Brazil
    • Argentina
    • UAE
    • Saudi Arabia
    • South Africa
    • Nigeria
    • Rest of LAMEA

Companies Profiled

  • Salesforce.com, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Pegasystems, Inc.
  • HubSpot, Inc.
  • SugarCRM, Inc.
  • LeadSquared (MarketXpander Services Private Limited)
  • KAPTURE
  • Zoho Corporation Pvt. Ltd.
  • Claritysoft LLC

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global Banking CRM Software Market, by Offering
    • 1.4.2 Global Banking CRM Software Market, by Deployment Mode
    • 1.4.3 Global Banking CRM Software Market, by Application
    • 1.4.4 Global Banking CRM Software Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
      • 2.1.1.1 Market Composition & Scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

  • 3.1 KBV Cardinal Matrix
  • 3.2 Recent Industry Wide Strategic Developments
    • 3.2.1 Partnerships, Collaborations and Agreements
    • 3.2.2 Product Launches and Product Expansions
    • 3.2.3 Acquisition and Mergers
    • 3.2.4 Geographical Expansions
  • 3.3 Market Share Analysis, 2021
  • 3.4 Top Winning Strategies
    • 3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
    • 3.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug - 2023, Jan) Leading Players

Chapter 4. Global Banking CRM Software Market by Offering

  • 4.1 Global Solution Market by Region
  • 4.2 Global Services Market by Region

Chapter 5. Global Banking CRM Software Market by Deployment Mode

  • 5.1 Global On-premise Market by Region
  • 5.2 Global Cloud Market by Region

Chapter 6. Global Banking CRM Software Market by Application

  • 6.1 Global Customer Service Market by Region
  • 6.2 Global Customer Experience Management Market by Region
  • 6.3 Global CRM Analytics Market by Region
  • 6.4 Global Marketing Automation Market by Region
  • 6.5 Global Salesforce Automation Market by Region
  • 6.6 Global Others Market by Region

Chapter 7. Global Banking CRM Software Market by Region

  • 7.1 North America Banking CRM Software Market
    • 7.1.1 North America Banking CRM Software Market by Offering
      • 7.1.1.1 North America Solution Market by Country
      • 7.1.1.2 North America Services Market by Country
    • 7.1.2 North America Banking CRM Software Market by Deployment Mode
      • 7.1.2.1 North America On-premise Market by Country
      • 7.1.2.2 North America Cloud Market by Country
    • 7.1.3 North America Banking CRM Software Market by Application
      • 7.1.3.1 North America Customer Service Market by Country
      • 7.1.3.2 North America Customer Experience Management Market by Country
      • 7.1.3.3 North America CRM Analytics Market by Country
      • 7.1.3.4 North America Marketing Automation Market by Country
      • 7.1.3.5 North America Salesforce Automation Market by Country
      • 7.1.3.6 North America Others Market by Country
    • 7.1.4 North America Banking CRM Software Market by Country
      • 7.1.4.1 US Banking CRM Software Market
        • 7.1.4.1.1 US Banking CRM Software Market by Offering
        • 7.1.4.1.2 US Banking CRM Software Market by Deployment Mode
        • 7.1.4.1.3 US Banking CRM Software Market by Application
      • 7.1.4.2 Canada Banking CRM Software Market
        • 7.1.4.2.1 Canada Banking CRM Software Market by Offering
        • 7.1.4.2.2 Canada Banking CRM Software Market by Deployment Mode
        • 7.1.4.2.3 Canada Banking CRM Software Market by Application
      • 7.1.4.3 Mexico Banking CRM Software Market
        • 7.1.4.3.1 Mexico Banking CRM Software Market by Offering
        • 7.1.4.3.2 Mexico Banking CRM Software Market by Deployment Mode
        • 7.1.4.3.3 Mexico Banking CRM Software Market by Application
      • 7.1.4.4 Rest of North America Banking CRM Software Market
        • 7.1.4.4.1 Rest of North America Banking CRM Software Market by Offering
        • 7.1.4.4.2 Rest of North America Banking CRM Software Market by Deployment Mode
        • 7.1.4.4.3 Rest of North America Banking CRM Software Market by Application
  • 7.2 Europe Banking CRM Software Market
    • 7.2.1 Europe Banking CRM Software Market by Offering
      • 7.2.1.1 Europe Solution Market by Country
      • 7.2.1.2 Europe Services Market by Country
    • 7.2.2 Europe Banking CRM Software Market by Deployment Mode
      • 7.2.2.1 Europe On-premise Market by Country
      • 7.2.2.2 Europe Cloud Market by Country
    • 7.2.3 Europe Banking CRM Software Market by Application
      • 7.2.3.1 Europe Customer Service Market by Country
      • 7.2.3.2 Europe Customer Experience Management Market by Country
      • 7.2.3.3 Europe CRM Analytics Market by Country
      • 7.2.3.4 Europe Marketing Automation Market by Country
      • 7.2.3.5 Europe Salesforce Automation Market by Country
      • 7.2.3.6 Europe Others Market by Country
    • 7.2.4 Europe Banking CRM Software Market by Country
      • 7.2.4.1 Germany Banking CRM Software Market
        • 7.2.4.1.1 Germany Banking CRM Software Market by Offering
        • 7.2.4.1.2 Germany Banking CRM Software Market by Deployment Mode
        • 7.2.4.1.3 Germany Banking CRM Software Market by Application
      • 7.2.4.2 UK Banking CRM Software Market
        • 7.2.4.2.1 UK Banking CRM Software Market by Offering
        • 7.2.4.2.2 UK Banking CRM Software Market by Deployment Mode
        • 7.2.4.2.3 UK Banking CRM Software Market by Application
      • 7.2.4.3 France Banking CRM Software Market
        • 7.2.4.3.1 France Banking CRM Software Market by Offering
        • 7.2.4.3.2 France Banking CRM Software Market by Deployment Mode
        • 7.2.4.3.3 France Banking CRM Software Market by Application
      • 7.2.4.4 Russia Banking CRM Software Market
        • 7.2.4.4.1 Russia Banking CRM Software Market by Offering
        • 7.2.4.4.2 Russia Banking CRM Software Market by Deployment Mode
        • 7.2.4.4.3 Russia Banking CRM Software Market by Application
      • 7.2.4.5 Spain Banking CRM Software Market
        • 7.2.4.5.1 Spain Banking CRM Software Market by Offering
        • 7.2.4.5.2 Spain Banking CRM Software Market by Deployment Mode
        • 7.2.4.5.3 Spain Banking CRM Software Market by Application
      • 7.2.4.6 Italy Banking CRM Software Market
        • 7.2.4.6.1 Italy Banking CRM Software Market by Offering
        • 7.2.4.6.2 Italy Banking CRM Software Market by Deployment Mode
        • 7.2.4.6.3 Italy Banking CRM Software Market by Application
      • 7.2.4.7 Rest of Europe Banking CRM Software Market
        • 7.2.4.7.1 Rest of Europe Banking CRM Software Market by Offering
        • 7.2.4.7.2 Rest of Europe Banking CRM Software Market by Deployment Mode
        • 7.2.4.7.3 Rest of Europe Banking CRM Software Market by Application
  • 7.3 Asia Pacific Banking CRM Software Market
    • 7.3.1 Asia Pacific Banking CRM Software Market by Offering
      • 7.3.1.1 Asia Pacific Solution Market by Country
      • 7.3.1.2 Asia Pacific Services Market by Country
    • 7.3.2 Asia Pacific Banking CRM Software Market by Deployment Mode
      • 7.3.2.1 Asia Pacific On-premise Market by Country
      • 7.3.2.2 Asia Pacific Cloud Market by Country
    • 7.3.3 Asia Pacific Banking CRM Software Market by Application
      • 7.3.3.1 Asia Pacific Customer Service Market by Country
      • 7.3.3.2 Asia Pacific Customer Experience Management Market by Country
      • 7.3.3.3 Asia Pacific CRM Analytics Market by Country
      • 7.3.3.4 Asia Pacific Marketing Automation Market by Country
      • 7.3.3.5 Asia Pacific Salesforce Automation Market by Country
      • 7.3.3.6 Asia Pacific Others Market by Country
    • 7.3.4 Asia Pacific Banking CRM Software Market by Country
      • 7.3.4.1 China Banking CRM Software Market
        • 7.3.4.1.1 China Banking CRM Software Market by Offering
        • 7.3.4.1.2 China Banking CRM Software Market by Deployment Mode
        • 7.3.4.1.3 China Banking CRM Software Market by Application
      • 7.3.4.2 Japan Banking CRM Software Market
        • 7.3.4.2.1 Japan Banking CRM Software Market by Offering
        • 7.3.4.2.2 Japan Banking CRM Software Market by Deployment Mode
        • 7.3.4.2.3 Japan Banking CRM Software Market by Application
      • 7.3.4.3 India Banking CRM Software Market
        • 7.3.4.3.1 India Banking CRM Software Market by Offering
        • 7.3.4.3.2 India Banking CRM Software Market by Deployment Mode
        • 7.3.4.3.3 India Banking CRM Software Market by Application
      • 7.3.4.4 South Korea Banking CRM Software Market
        • 7.3.4.4.1 South Korea Banking CRM Software Market by Offering
        • 7.3.4.4.2 South Korea Banking CRM Software Market by Deployment Mode
        • 7.3.4.4.3 South Korea Banking CRM Software Market by Application
      • 7.3.4.5 Singapore Banking CRM Software Market
        • 7.3.4.5.1 Singapore Banking CRM Software Market by Offering
        • 7.3.4.5.2 Singapore Banking CRM Software Market by Deployment Mode
        • 7.3.4.5.3 Singapore Banking CRM Software Market by Application
      • 7.3.4.6 Malaysia Banking CRM Software Market
        • 7.3.4.6.1 Malaysia Banking CRM Software Market by Offering
        • 7.3.4.6.2 Malaysia Banking CRM Software Market by Deployment Mode
        • 7.3.4.6.3 Malaysia Banking CRM Software Market by Application
      • 7.3.4.7 Rest of Asia Pacific Banking CRM Software Market
        • 7.3.4.7.1 Rest of Asia Pacific Banking CRM Software Market by Offering
        • 7.3.4.7.2 Rest of Asia Pacific Banking CRM Software Market by Deployment Mode
        • 7.3.4.7.3 Rest of Asia Pacific Banking CRM Software Market by Application
  • 7.4 LAMEA Banking CRM Software Market
    • 7.4.1 LAMEA Banking CRM Software Market by Offering
      • 7.4.1.1 LAMEA Solution Market by Country
      • 7.4.1.2 LAMEA Services Market by Country
    • 7.4.2 LAMEA Banking CRM Software Market by Deployment Mode
      • 7.4.2.1 LAMEA On-premise Market by Country
      • 7.4.2.2 LAMEA Cloud Market by Country
    • 7.4.3 LAMEA Banking CRM Software Market by Application
      • 7.4.3.1 LAMEA Customer Service Market by Country
      • 7.4.3.2 LAMEA Customer Experience Management Market by Country
      • 7.4.3.3 LAMEA CRM Analytics Market by Country
      • 7.4.3.4 LAMEA Marketing Automation Market by Country
      • 7.4.3.5 LAMEA Salesforce Automation Market by Country
      • 7.4.3.6 LAMEA Others Market by Country
    • 7.4.4 LAMEA Banking CRM Software Market by Country
      • 7.4.4.1 Brazil Banking CRM Software Market
        • 7.4.4.1.1 Brazil Banking CRM Software Market by Offering
        • 7.4.4.1.2 Brazil Banking CRM Software Market by Deployment Mode
        • 7.4.4.1.3 Brazil Banking CRM Software Market by Application
      • 7.4.4.2 Argentina Banking CRM Software Market
        • 7.4.4.2.1 Argentina Banking CRM Software Market by Offering
        • 7.4.4.2.2 Argentina Banking CRM Software Market by Deployment Mode
        • 7.4.4.2.3 Argentina Banking CRM Software Market by Application
      • 7.4.4.3 UAE Banking CRM Software Market
        • 7.4.4.3.1 UAE Banking CRM Software Market by Offering
        • 7.4.4.3.2 UAE Banking CRM Software Market by Deployment Mode
        • 7.4.4.3.3 UAE Banking CRM Software Market by Application
      • 7.4.4.4 Saudi Arabia Banking CRM Software Market
        • 7.4.4.4.1 Saudi Arabia Banking CRM Software Market by Offering
        • 7.4.4.4.2 Saudi Arabia Banking CRM Software Market by Deployment Mode
        • 7.4.4.4.3 Saudi Arabia Banking CRM Software Market by Application
      • 7.4.4.5 South Africa Banking CRM Software Market
        • 7.4.4.5.1 South Africa Banking CRM Software Market by Offering
        • 7.4.4.5.2 South Africa Banking CRM Software Market by Deployment Mode
        • 7.4.4.5.3 South Africa Banking CRM Software Market by Application
      • 7.4.4.6 Nigeria Banking CRM Software Market
        • 7.4.4.6.1 Nigeria Banking CRM Software Market by Offering
        • 7.4.4.6.2 Nigeria Banking CRM Software Market by Deployment Mode
        • 7.4.4.6.3 Nigeria Banking CRM Software Market by Application
      • 7.4.4.7 Rest of LAMEA Banking CRM Software Market
        • 7.4.4.7.1 Rest of LAMEA Banking CRM Software Market by Offering
        • 7.4.4.7.2 Rest of LAMEA Banking CRM Software Market by Deployment Mode
        • 7.4.4.7.3 Rest of LAMEA Banking CRM Software Market by Application

Chapter 8. Company Profiles

  • 8.1 Salesforce.com, Inc.
    • 8.1.1 Company Overview
    • 8.1.2 Financial Analysis
    • 8.1.3 Regional Analysis
    • 8.1.4 Research & Development Expense
    • 8.1.5 Recent strategies and developments:
      • 8.1.5.1 Partnerships, Collaborations, and Agreements:
      • 8.1.5.2 Product Launches and Product Expansions:
    • 8.1.6 SWOT Analysis
  • 8.2 Microsoft Corporation
    • 8.2.1 Company Overview
    • 8.2.2 Financial Analysis
    • 8.2.3 Segmental and Regional Analysis
    • 8.2.4 Research & Development Expenses
    • 8.2.5 Recent strategies and developments:
      • 8.2.5.1 Partnerships, Collaborations, and Agreements:
    • 8.2.6 SWOT Analysis
  • 8.3 Oracle Corporation
    • 8.3.1 Company Overview
    • 8.3.2 Financial Analysis
    • 8.3.3 Segmental and Regional Analysis
    • 8.3.4 Research & Development Expense
    • 8.3.5 Recent strategies and developments:
      • 8.3.5.1 Partnerships, Collaborations, and Agreements:
    • 8.3.6 SWOT Analysis
  • 8.4 Pegasystems, Inc.
    • 8.4.1 Company Overview
    • 8.4.2 Financial Analysis
    • 8.4.3 Regional Analysis
    • 8.4.4 Research & Development Expense
    • 8.4.5 SWOT Analysis
  • 8.5 HubSpot, Inc.
    • 8.5.1 Company Overview
    • 8.5.2 Financial Analysis
    • 8.5.3 Regional Analysis
    • 8.5.4 Research & Development Expense
    • 8.5.5 Recent strategies and developments:
      • 8.5.5.1 Product Launches and Product Expansions:
  • 8.6 SugarCRM, Inc.
    • 8.6.1 Company Overview
    • 8.6.2 Recent strategies and developments:
      • 8.6.2.1 Acquisition and Mergers:
  • 8.7 LeadSquared (MarketXpander Services Private Limited)
    • 8.7.1 Company Overview
    • 8.7.2 Recent strategies and developments:
      • 8.7.2.1 Partnerships, Collaborations, and Agreements:
  • 8.8 KAPTURE
    • 8.8.1 Company Overview
    • 8.8.2 Recent strategies and developments:
      • 8.8.2.1 Product Launches and Product Expansions:
      • 8.8.2.2 Geographical Expansions:
  • 8.9 Zoho Corporation Pvt. Ltd.
    • 8.9.1 Company Overview
  • 8.10. Claritysoft LLC
    • 8.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 Global Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 2 Global Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 3 Partnerships, Collaborations and Agreements- Banking CRM Software Market
  • TABLE 4 Product Launches And Product Expansions- Banking CRM Software Market
  • TABLE 5 Acquisition and Mergers- Banking CRM Software Market
  • TABLE 6 Geographical Expansions - Banking CRM Software Market
  • TABLE 7 Global Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 8 Global Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 9 Global Solution Market by Region, 2018 - 2021, USD Million
  • TABLE 10 Global Solution Market by Region, 2022 - 2028, USD Million
  • TABLE 11 Global Services Market by Region, 2018 - 2021, USD Million
  • TABLE 12 Global Services Market by Region, 2022 - 2028, USD Million
  • TABLE 13 Global Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 14 Global Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 15 Global On-premise Market by Region, 2018 - 2021, USD Million
  • TABLE 16 Global On-premise Market by Region, 2022 - 2028, USD Million
  • TABLE 17 Global Cloud Market by Region, 2018 - 2021, USD Million
  • TABLE 18 Global Cloud Market by Region, 2022 - 2028, USD Million
  • TABLE 19 Global Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 20 Global Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 21 Global Customer Service Market by Region, 2018 - 2021, USD Million
  • TABLE 22 Global Customer Service Market by Region, 2022 - 2028, USD Million
  • TABLE 23 Global Customer Experience Management Market by Region, 2018 - 2021, USD Million
  • TABLE 24 Global Customer Experience Management Market by Region, 2022 - 2028, USD Million
  • TABLE 25 Global CRM Analytics Market by Region, 2018 - 2021, USD Million
  • TABLE 26 Global CRM Analytics Market by Region, 2022 - 2028, USD Million
  • TABLE 27 Global Marketing Automation Market by Region, 2018 - 2021, USD Million
  • TABLE 28 Global Marketing Automation Market by Region, 2022 - 2028, USD Million
  • TABLE 29 Global Salesforce Automation Market by Region, 2018 - 2021, USD Million
  • TABLE 30 Global Salesforce Automation Market by Region, 2022 - 2028, USD Million
  • TABLE 31 Global Others Market by Region, 2018 - 2021, USD Million
  • TABLE 32 Global Others Market by Region, 2022 - 2028, USD Million
  • TABLE 33 Global Banking CRM Software Market by Region, 2018 - 2021, USD Million
  • TABLE 34 Global Banking CRM Software Market by Region, 2022 - 2028, USD Million
  • TABLE 35 North America Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 36 North America Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 37 North America Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 38 North America Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 39 North America Solution Market by Country, 2018 - 2021, USD Million
  • TABLE 40 North America Solution Market by Country, 2022 - 2028, USD Million
  • TABLE 41 North America Services Market by Country, 2018 - 2021, USD Million
  • TABLE 42 North America Services Market by Country, 2022 - 2028, USD Million
  • TABLE 43 North America Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 44 North America Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 45 North America On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 46 North America On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 47 North America Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 48 North America Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 49 North America Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 50 North America Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 51 North America Customer Service Market by Country, 2018 - 2021, USD Million
  • TABLE 52 North America Customer Service Market by Country, 2022 - 2028, USD Million
  • TABLE 53 North America Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 54 North America Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 55 North America CRM Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 56 North America CRM Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 57 North America Marketing Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 58 North America Marketing Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 59 North America Salesforce Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 60 North America Salesforce Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 61 North America Others Market by Country, 2018 - 2021, USD Million
  • TABLE 62 North America Others Market by Country, 2022 - 2028, USD Million
  • TABLE 63 North America Banking CRM Software Market by Country, 2018 - 2021, USD Million
  • TABLE 64 North America Banking CRM Software Market by Country, 2022 - 2028, USD Million
  • TABLE 65 US Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 66 US Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 67 US Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 68 US Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 69 US Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 70 US Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 71 US Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 72 US Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 73 Canada Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 74 Canada Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 75 Canada Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 76 Canada Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 77 Canada Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 78 Canada Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 79 Canada Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 80 Canada Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 81 Mexico Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 82 Mexico Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 83 Mexico Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 84 Mexico Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 85 Mexico Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 86 Mexico Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 87 Mexico Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 88 Mexico Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 89 Rest of North America Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 90 Rest of North America Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 91 Rest of North America Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 92 Rest of North America Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 93 Rest of North America Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 94 Rest of North America Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 95 Rest of North America Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 96 Rest of North America Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 97 Europe Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 98 Europe Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 99 Europe Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 100 Europe Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 101 Europe Solution Market by Country, 2018 - 2021, USD Million
  • TABLE 102 Europe Solution Market by Country, 2022 - 2028, USD Million
  • TABLE 103 Europe Services Market by Country, 2018 - 2021, USD Million
  • TABLE 104 Europe Services Market by Country, 2022 - 2028, USD Million
  • TABLE 105 Europe Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 106 Europe Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 107 Europe On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 108 Europe On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 109 Europe Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 110 Europe Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 111 Europe Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 112 Europe Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 113 Europe Customer Service Market by Country, 2018 - 2021, USD Million
  • TABLE 114 Europe Customer Service Market by Country, 2022 - 2028, USD Million
  • TABLE 115 Europe Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 116 Europe Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 117 Europe CRM Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 118 Europe CRM Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 119 Europe Marketing Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 120 Europe Marketing Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 121 Europe Salesforce Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 122 Europe Salesforce Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 123 Europe Others Market by Country, 2018 - 2021, USD Million
  • TABLE 124 Europe Others Market by Country, 2022 - 2028, USD Million
  • TABLE 125 Europe Banking CRM Software Market by Country, 2018 - 2021, USD Million
  • TABLE 126 Europe Banking CRM Software Market by Country, 2022 - 2028, USD Million
  • TABLE 127 Germany Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 128 Germany Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 129 Germany Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 130 Germany Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 131 Germany Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 132 Germany Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 133 Germany Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 134 Germany Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 135 UK Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 136 UK Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 137 UK Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 138 UK Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 139 UK Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 140 UK Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 141 UK Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 142 UK Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 143 France Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 144 France Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 145 France Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 146 France Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 147 France Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 148 France Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 149 France Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 150 France Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 151 Russia Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 152 Russia Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 153 Russia Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 154 Russia Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 155 Russia Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 156 Russia Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 157 Russia Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 158 Russia Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 159 Spain Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 160 Spain Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 161 Spain Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 162 Spain Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 163 Spain Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 164 Spain Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 165 Spain Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 166 Spain Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 167 Italy Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 168 Italy Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 169 Italy Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 170 Italy Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 171 Italy Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 172 Italy Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 173 Italy Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 174 Italy Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 175 Rest of Europe Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 176 Rest of Europe Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 177 Rest of Europe Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 178 Rest of Europe Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 179 Rest of Europe Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 180 Rest of Europe Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 181 Rest of Europe Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 182 Rest of Europe Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 183 Asia Pacific Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 184 Asia Pacific Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 185 Asia Pacific Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 186 Asia Pacific Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 187 Asia Pacific Solution Market by Country, 2018 - 2021, USD Million
  • TABLE 188 Asia Pacific Solution Market by Country, 2022 - 2028, USD Million
  • TABLE 189 Asia Pacific Services Market by Country, 2018 - 2021, USD Million
  • TABLE 190 Asia Pacific Services Market by Country, 2022 - 2028, USD Million
  • TABLE 191 Asia Pacific Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 192 Asia Pacific Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 193 Asia Pacific On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 194 Asia Pacific On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 195 Asia Pacific Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 196 Asia Pacific Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 197 Asia Pacific Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 198 Asia Pacific Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 199 Asia Pacific Customer Service Market by Country, 2018 - 2021, USD Million
  • TABLE 200 Asia Pacific Customer Service Market by Country, 2022 - 2028, USD Million
  • TABLE 201 Asia Pacific Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 202 Asia Pacific Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 203 Asia Pacific CRM Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 204 Asia Pacific CRM Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 205 Asia Pacific Marketing Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 206 Asia Pacific Marketing Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 207 Asia Pacific Salesforce Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 208 Asia Pacific Salesforce Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 209 Asia Pacific Others Market by Country, 2018 - 2021, USD Million
  • TABLE 210 Asia Pacific Others Market by Country, 2022 - 2028, USD Million
  • TABLE 211 Asia Pacific Banking CRM Software Market by Country, 2018 - 2021, USD Million
  • TABLE 212 Asia Pacific Banking CRM Software Market by Country, 2022 - 2028, USD Million
  • TABLE 213 China Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 214 China Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 215 China Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 216 China Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 217 China Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 218 China Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 219 China Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 220 China Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 221 Japan Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 222 Japan Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 223 Japan Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 224 Japan Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 225 Japan Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 226 Japan Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 227 Japan Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 228 Japan Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 229 India Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 230 India Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 231 India Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 232 India Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 233 India Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 234 India Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 235 India Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 236 India Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 237 South Korea Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 238 South Korea Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 239 South Korea Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 240 South Korea Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 241 South Korea Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 242 South Korea Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 243 South Korea Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 244 South Korea Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 245 Singapore Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 246 Singapore Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 247 Singapore Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 248 Singapore Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 249 Singapore Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 250 Singapore Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 251 Singapore Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 252 Singapore Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 253 Malaysia Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 254 Malaysia Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 255 Malaysia Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 256 Malaysia Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 257 Malaysia Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 258 Malaysia Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 259 Malaysia Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 260 Malaysia Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 261 Rest of Asia Pacific Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 262 Rest of Asia Pacific Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 263 Rest of Asia Pacific Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 264 Rest of Asia Pacific Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 265 Rest of Asia Pacific Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 266 Rest of Asia Pacific Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 267 Rest of Asia Pacific Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 268 Rest of Asia Pacific Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 269 LAMEA Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 270 LAMEA Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 271 LAMEA Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 272 LAMEA Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 273 LAMEA Solution Market by Country, 2018 - 2021, USD Million
  • TABLE 274 LAMEA Solution Market by Country, 2022 - 2028, USD Million
  • TABLE 275 LAMEA Services Market by Country, 2018 - 2021, USD Million
  • TABLE 276 LAMEA Services Market by Country, 2022 - 2028, USD Million
  • TABLE 277 LAMEA Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 278 LAMEA Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 279 LAMEA On-premise Market by Country, 2018 - 2021, USD Million
  • TABLE 280 LAMEA On-premise Market by Country, 2022 - 2028, USD Million
  • TABLE 281 LAMEA Cloud Market by Country, 2018 - 2021, USD Million
  • TABLE 282 LAMEA Cloud Market by Country, 2022 - 2028, USD Million
  • TABLE 283 LAMEA Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 284 LAMEA Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 285 LAMEA Customer Service Market by Country, 2018 - 2021, USD Million
  • TABLE 286 LAMEA Customer Service Market by Country, 2022 - 2028, USD Million
  • TABLE 287 LAMEA Customer Experience Management Market by Country, 2018 - 2021, USD Million
  • TABLE 288 LAMEA Customer Experience Management Market by Country, 2022 - 2028, USD Million
  • TABLE 289 LAMEA CRM Analytics Market by Country, 2018 - 2021, USD Million
  • TABLE 290 LAMEA CRM Analytics Market by Country, 2022 - 2028, USD Million
  • TABLE 291 LAMEA Marketing Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 292 LAMEA Marketing Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 293 LAMEA Salesforce Automation Market by Country, 2018 - 2021, USD Million
  • TABLE 294 LAMEA Salesforce Automation Market by Country, 2022 - 2028, USD Million
  • TABLE 295 LAMEA Others Market by Country, 2018 - 2021, USD Million
  • TABLE 296 LAMEA Others Market by Country, 2022 - 2028, USD Million
  • TABLE 297 LAMEA Banking CRM Software Market by Country, 2018 - 2021, USD Million
  • TABLE 298 LAMEA Banking CRM Software Market by Country, 2022 - 2028, USD Million
  • TABLE 299 Brazil Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 300 Brazil Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 301 Brazil Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 302 Brazil Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 303 Brazil Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 304 Brazil Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 305 Brazil Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 306 Brazil Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 307 Argentina Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 308 Argentina Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 309 Argentina Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 310 Argentina Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 311 Argentina Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 312 Argentina Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 313 Argentina Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 314 Argentina Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 315 UAE Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 316 UAE Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 317 UAE Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 318 UAE Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 319 UAE Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 320 UAE Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 321 UAE Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 322 UAE Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 323 Saudi Arabia Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 324 Saudi Arabia Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 325 Saudi Arabia Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 326 Saudi Arabia Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 327 Saudi Arabia Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 328 Saudi Arabia Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 329 Saudi Arabia Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 330 Saudi Arabia Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 331 South Africa Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 332 South Africa Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 333 South Africa Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 334 South Africa Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 335 South Africa Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 336 South Africa Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 337 South Africa Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 338 South Africa Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 339 Nigeria Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 340 Nigeria Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 341 Nigeria Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 342 Nigeria Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 343 Nigeria Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 344 Nigeria Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 345 Nigeria Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 346 Nigeria Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 347 Rest of LAMEA Banking CRM Software Market, 2018 - 2021, USD Million
  • TABLE 348 Rest of LAMEA Banking CRM Software Market, 2022 - 2028, USD Million
  • TABLE 349 Rest of LAMEA Banking CRM Software Market by Offering, 2018 - 2021, USD Million
  • TABLE 350 Rest of LAMEA Banking CRM Software Market by Offering, 2022 - 2028, USD Million
  • TABLE 351 Rest of LAMEA Banking CRM Software Market by Deployment Mode, 2018 - 2021, USD Million
  • TABLE 352 Rest of LAMEA Banking CRM Software Market by Deployment Mode, 2022 - 2028, USD Million
  • TABLE 353 Rest of LAMEA Banking CRM Software Market by Application, 2018 - 2021, USD Million
  • TABLE 354 Rest of LAMEA Banking CRM Software Market by Application, 2022 - 2028, USD Million
  • TABLE 355 Key Information -Salesforce.com, Inc.
  • TABLE 356 key information - Microsoft Corporation
  • TABLE 357 Key Information - Oracle Corporation
  • TABLE 358 Key Information - Pegasystems, Inc.
  • TABLE 359 Key Information - HubSpot, Inc.
  • TABLE 360 key information - SugarCRM, Inc.
  • TABLE 361 Key Information - LeadSquared
  • TABLE 362 Key Information - KAPTURE
  • TABLE 363 Key Information - Zoho Corporation Pvt. Ltd.
  • TABLE 364 Key Information - Claritysoft LLC

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 KBV Cardinal Matrix
  • FIG 3 Market Share Analysis, 2021
  • FIG 4 Key Leading Strategies: Percentage Distribution (2018-2022)
  • FIG 5 Key Strategic Move: (Partnerships, Collaborations & Agreements : 2020, Aug - 2023, Jan) Leading Players
  • FIG 6 Global Banking CRM Software Market Share by Offering, 2021
  • FIG 7 Global Banking CRM Software Market Share by Offering, 2028
  • FIG 8 Global Banking CRM Software Market by Offering, 2018 - 2028, USD Million
  • FIG 9 Global Banking CRM Software Market Share by Deployment Mode, 2021
  • FIG 10 Global Banking CRM Software Market Share by Deployment Mode, 2028
  • FIG 11 Global Banking CRM Software Market by Deployment Mode, 2018 - 2028, USD Million
  • FIG 12 Global Banking CRM Software Market Share by Application, 2021
  • FIG 13 Global Banking CRM Software Market Share by Application, 2028
  • FIG 14 Global Banking CRM Software Market by Application, 2018 - 2028, USD Million
  • FIG 15 Global Banking CRM Software Market Share by Region, 2021
  • FIG 16 Global Banking CRM Software Market Share by Region, 2028
  • FIG 17 Global Banking CRM Software Market by Region, 2018 - 2028, USD Million
  • FIG 18 Recent strategies and developments: Salesforce, Inc.
  • FIG 19 SWOT Analysis: Salesforce.com Inc.
  • FIG 20 SWOT Analysis: Microsoft Corporation
  • FIG 21 SWOT analysis: Oracle Corporation
  • FIG 22 SWOT Analysis: Pegasystems, Inc.