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1495943

整合通訊與協作 (UC&C) 市場：2024-2029 年預測

Unified Communication and Collaboration Market - Forecasts from 2024 to 2029
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 145 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

整合通訊與協作 (UC&C) 市場預計將以 20.91% 的複合年成長率成長，從 2022 年的 655.23 億美元增至 2029 年的 2,476.01 億美元。

整合職場通訊以及即時和順序協作功能的各種軟體和技術應用程式的編譯稱為整合通訊和協作（UC&C）解決方案。 UC&C 解決方案整合了 UC&C 服務和解決方案各單元所使用的眾多技術，透過一個平台促進可訪問性、提高效率和連接性。

透過將協作和通訊功能整合到單一可存取的平台中，促進團隊合作，提高可訪問性和靈活性，改善使用者體驗並提高回應能力。此外，UC&C 解決方案將語音、視訊和通訊等各種通訊管道整合到一個平台中，幫助員工更有效地進行通訊，減少在不同工具之間切換所花費的時間，並幫助簡化通訊和協作流程。

在全球整體，15 至 24 歲的個人中有 79% 使用網際網路，比總人口的使用率 (65%) 高出 14 個百分點。這種代溝在過去四年中一直存在，並且在所有地區都很顯著。對促進跨部門和地點之間的溝通和協作的技術的需求不斷成長，推動了對 UC&C 解決方案的需求。

整合通訊與協作 (UC&C) 市場促進因素：

  • 5G 網路和無線技術的進步

無線技術的進步和全球網際網路接入的擴展正在推動 UC&C 軟體和應用程式的採用。這些解決方案將為使用者提供更快、改進的通訊系統，並增強全球連接性。據ITU稱，全球近40%的地區已被5G網路覆蓋。根據ETNO最新的數位通訊狀況報告，2022年歐洲5G覆蓋率將達73%，比2021年增加11%。相較之下，美國的5G覆蓋率為96%，韓國為95%，日本為90%，中國為86%。

這表明，提高效率和減少不同工具之間切換時間的需求將導致整合通訊和協作 (UC&C) 解決方案的成長。

  • 遠距工作需求不斷成長

遠距工作的興起增加了對支援遠端協作的工具（例如 UC&C 解決方案）的需求。 UC&C 解決方案利用高效的網際網路和無線技術，為員工提供一個統一的平台，讓他們可以在任何位置和設備上進行通訊和協作。

據歐盟統計局稱，到 2022 年，歐盟 (EU) 擁有 10 名或以上員工或自營業者的公司中，50% 將透過網路進行遠端會議。在歐洲國家中，瑞典所佔比例最高，為79.4%，芬蘭為78.5%，緊隨其後的是丹麥，為78.0%。馬耳他佔 68.3%，愛爾蘭佔 63.6%。

此外，亞馬遜網路服務、Google、Spotify 和戴爾科技等公司正在透過遠距工作實踐開發混合工作和長期遠距工作模式。因此，企業勞動力人口統計的變化正在產生對組織內不同部門之間的協作和溝通工具的需求。這是預計在預測期內刺激 UC&C 市場成長的關鍵因素。

整合通訊與協作 (UC&C) 市場挑戰：

  • 與整合通訊和協作（UC&C）系統相關的市場限制因素可能會限制市場成長。

網路連接不良、頻寬低和硬體故障等技術故障可能會擾亂通訊和協作，導致通訊中斷並降低生產力。此外，將 UC&C 系統與各種企業應用程式（例如 CRM、ERP 和 HR 系統）整合以提供無縫體驗相關的複雜性威脅企業 UC&C 的廣泛採用。此外，目前 UC&C 產品效率低下也限制了市場成長。

從服務來看，UCaaS 領域預計將在整合通訊與協作 (UC&C) 市場中佔據很大佔有率。

UCaaS 解決方案是指整合通訊即服務，有可能支援六種通訊相關功能：消費性公司對這些解決方案的需求量很大。企業將其用於聊天、語音、視訊、協作等。它可用於降低成本、擴充性、提高生產力和靈活性。它可以幫助您在不確定的時期保持競爭力。因此，在預測期內，對 UCaaS 應用程式的需求不斷成長，預計 UC&C 市場佔有率將持續擴大。

在預測期內，北美將在整合通訊與協作（UC&C）市場中保持顯著佔有率。

在美國等北美國家，UC&C解決方案廣泛應用於零售、教育、BFSI、醫療、政府部門等各行業，Google、IBM等各大IT公司在UC&C解決方案的投入不斷增加。地區UC&C 市場的擴張做出貢獻。 Netscout公司進行的一項研究顯示，年收入超過10億美元的美國和加拿大公司中有75%將在2022年增加對UC&C產品的使用。

整合通訊與協作 (UC&C) 市場產業最新動態：

  • 2023 年 7 月 - 阿爾卡特朗訊企業版開始在英國提供阿爾卡特朗訊企業版 Rainbow(TM) 中心。它將流行的整合通訊(UC) 和 PBX 解決方案結合到一個完整的雲端基礎的服務中。這種全面的整合通訊即服務(UCaaS) 解決方案為最終用戶提供雲端基礎的平台，同時使通路合作夥伴能夠提供高級服務，而無需承擔複雜的營運管理負擔。
  • 2023 年 4 月 - BCM One 宣布已簽訂最終協議，收購英國語音供應商 Pure IP，尚待監管部門核准。此次收購旨在加強 BCM One 的 NextGen Communications 產品組合，使其能夠為 Microsoft Teams、Cisco Webex 和 Zoom 向全球企業提供基於雲端基礎的企業級語音解決方案。
  • 2021 年 11 月 - Tata Communications 宣布推出 GlobalRapide，這是一個新的 UCaaS 軟體平台，用於在客戶公司的員工之間提供增強的協作體驗。

整合通訊與協作 (UC&C) 市場參與者與產品：

微軟的 UCaaS（統一通訊即服務）—UCaaS（統一通訊即服務）將各種應用程式和服務（例如通話、聊天、視訊會議和音訊會議）整合到一個雲端基礎的平台中。 Microsoft Teams 提供線上會議、音訊和視訊通話、聊天、文件共用、儲存並簡化協作。

目錄

第1章簡介

  • 市場概況
  • 市場定義
  • 調查範圍
  • 市場區隔
  • 貨幣
  • 先決條件
  • 基準年和預測年時間表
  • 相關利益者的主要利益

第2章調查方法

  • 研究設計
  • 調查過程

第3章執行摘要

  • 主要發現

第4章市場動態

  • 市場促進因素
  • 市場限制因素
  • 波特五力分析
  • 產業價值鏈分析
  • 分析師觀點

第5章整合通訊與協作（UC&C）市場：依服務分類

  • 介紹
  • UCaaS
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • CPaaS
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 託管統一通訊服務
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 音訊、網路和視訊會議服務
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • VoIP存取和SIP中繼
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力

第6章整合通訊與協作 (UC&C) 市場：依部署

  • 介紹
  • 雲
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 本地
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力

第 7 章整合通訊與協作 (UC&C) 市場：按產業

  • 介紹
  • 零售
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • BFSI
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 教育
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 衛生保健
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 政府
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力
  • 其他
    • 市場機會和趨勢
    • 成長前景
    • 地域獲利能力

第8章整合通訊與協作（UC&C）市場：按地區

  • 介紹
  • 北美洲
    • 按服務
    • 按發展
    • 按行業分類
    • 按國家/地區
  • 南美洲
    • 按服務
    • 按發展
    • 按行業分類
    • 按國家/地區
  • 歐洲
    • 按服務
    • 按發展
    • 按行業分類
    • 按國家/地區
  • 中東/非洲
    • 按服務
    • 按發展
    • 按行業分類
    • 按國家/地區
  • 亞太地區
    • 按服務
    • 按發展
    • 按行業分類
    • 按國家/地區

第9章競爭環境及分析

  • 主要企業及策略分析
  • 市場佔有率分析
  • 合併、收購、協議和合作
  • 競爭對手儀表板

第10章 公司簡介

  • IBM Corporation
  • Microsoft
  • Zoom Video Communications, Inc
  • Cisco Systems, Inc.
  • RingCentral, Inc.
  • Verizon
  • VONAGE
  • Avaya Inc.
  • 8x8, Inc.
  • Google LLC
簡介目錄
Product Code: KSI061615177

The unified communication and collaboration market is projected to grow at a CAGR of 20.91% to reach US$247.601 billion in 2029 from US$65.523 billion in 2022.

The compilation of various software and technological applications that integrate workplace communication with live and sequential cooperative capabilities are referred to as unified communication and collaboration (UC&C) solutions. They unify numerous techniques utilized in individual units of UC&C services and solutions to promote accessibility through one platform to enhance efficiency and connectivity.

Integrating collaboration and communication features into a single accessible platform facilitates teamwork, increases accessibility and flexibility, enhances user experience, and aids in improving responsiveness. In addition, UC&C solutions aid organizations in streamlining their communication and collaboration processes by integrating various communication channels, such as voice, video, and messaging, into a single platform enabling employees to communicate more effectively and reducing the time spent switching between different tools.

Globally, 79% of individuals aged 15 to 24 utilize the internet, which is 14 percentage points higher than the usage among the broader population (65%). This generational gap has remained consistent over the past four years and is evident across all regions. The increasing demand for technologies facilitating smooth communication and collaboration across departments and geographical locations is fueling the need for UC&C solutions.

Unified communication and collaboration market drivers:

  • Advancements in 5G network and wireless technology-

The advancement of wireless technology and the expansion of internet access globally are driving the adoption of UC&C software and applications. These solutions offer users faster and improved communication systems, enhancing worldwide connectivity. According to the ITU, nearly 40% of the world is now covered by 5G networks. ETNO's latest State of Digital Communications report indicates that 5G coverage in Europe reached 73% in 2022, marking an 11% increase from 2021. In comparison, 5G coverage is at 96% in the USA, 95% in South Korea, 90% in Japan, and 86% in China.

This marks a demand for more effective and reduces the time spent switching between different tools which leads to the growth of unified communication and collaboration (UC&C) solutions.

  • The growing demand for remote work practices

The rise of remote work is growing the demand for tools that enable remote collaboration, such as UC&C solutions that provide a unified platform for employees to communicate and collaborate from any location or device by utilizing efficient internet and wireless technology.

According to Eurostatis, in 2022, 50% of enterprises with 10 or more employees or self-employed persons conducted remote meetings via the Internet in the European Union. The largest shares among European countries were registered in Sweden at 79.4% and Finland at 78.5%, with Denmark closely following at 78.0%. Malta and Ireland stand at 68.3% and 63.6%, respectively.

Furthermore, implementing a remote work practice is stimulating companies such as Amazon Web Services, Google, Spotify, and Dell Technologies to develop hybrid and long-term remote work models. Therefore, the changes in corporate work demographics are generating demand for collaborations and communications tools among different departments in an organization. This is a significant factor expected to stimulate the growth of the UC&C market over the forecast period.

Unified communication and collaboration market challenges:

  • The technical restraints associated with a unified communication and collaboration system could limit the market's growth.

Any technical disturbances, such as poor network connectivity, low bandwidth, and hardware failures, can disrupt communication and collaboration, leading to communication breakdowns and lost productivity. In addition, complications associated with merging the UC&C system with various enterprise applications, such as CRM, ERP, and HR systems, with providing a seamless experience pose a threat to companies' extensive adoption of UC&C. Further, the inefficiencies existing in current UC&C products are also restraining market growth.

By service, the UCaaS segment is expected to hold a prominent share of the unified communication and collaboration market.

UCaaS solutions refer to unified communications as a service that has the potential to support six functions related to communication. These solutions are generating a high demand for consumer companies. It is utilized by enterprises, for chat, voice, video, or collaboration. It can be utilized for reduced costs, scalability, improved productivity, and flexibility. It helps to be competitive even in times of uncertainty. Hence, the rising demand for UCaaS applications is expected to witness its share increase in the uc&c market over the forecast period.

North America will retain a prominent share of the unified communication and collaboration market in the forecast period.

The extensive application of UC&C solutions across different industries, including retail, education, BFSI, healthcare, and government departments in North American countries such as the US, and the rising investment in the development of UC&C solutions by leading companies in the IT sector, such as Google and IBM are contributing to the expansion of UC&C market in the region. A survey conducted by Netscout Company revealed that 75% of the US and Canadian businesses with over $1 billion in annual revenue increased their usage of UC&C products in 2022.

Unified communication and collaboration market Industry Updates:

  • July 2023- Alcatel-Lucent Enterprise, launched Alcatel-Lucent Enterprise Rainbow(TM) Hub in the UK, combining its popular Unified Communications (UC) and PBX solutions in a fully cloud-based service. This all-encompassing Unified Communications as a Service (UCaaS) solution empowers end users with a cloud-based platform while allowing channel partners to provide advanced services without the burden of managing operations complexities.
  • April 2023- BCM One, disclosed a definitive agreement, subject to regulatory approvals, to acquire Pure IP, a voice provider based in the U.K. This acquisition aims to enhance BCM One's NextGen Communications portfolio, enabling it to deliver enterprise-grade cloud-based voice solutions for Microsoft Teams, Cisco Webex, and Zoom to global businesses.
  • November 2021- Tata Communications, introduced a new UCaaS software platform, GlobalRapide, to provide enhanced collaboration experiences among employees of its client companies.

Unified Communication And Collaboration Market Players and Products:

Unified Communications as a Service (UCaaS) by Microsoft- Unified Communications as a Service (UCaaS) integrates various applications and services such as calling, chatting, video conferencing, and audio conferencing into a single cloud-based platform. Microsoft Teams simplifies collaboration by offering online meetings, audio and video calling, chat, file sharing, and storage-all accessible from anywhere through a unified and streamlined user interface.

Unified Communication And Collaboration Market is segmented and analyzed as below:

By Service

  • UCaaS
  • CPaaS
  • Managed UC Services
  • Audio, Web, and Video Conferencing Services
  • VoIP Access and SIP Trunking

By Deployment

  • Cloud
  • On-premise

By Industry Vertical

  • Retail
  • BFSI
  • Education
  • Healthcare
  • Government
  • Others

By Geography

  • North America
  • USA
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • Germany
  • France
  • UK
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Israel
  • Others
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Indonesia
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base, and Forecast Years Timeline
  • 1.8. Key benefits to the stakeholder

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Key Findings

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis
  • 4.5. Analyst View

5. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY SERVICE

  • 5.1. Introduction
  • 5.2. UCaaS
    • 5.2.1. Market opportunities and trends
    • 5.2.2. Growth prospects
    • 5.2.3. Geographic lucrativeness
  • 5.3. CPaaS
    • 5.3.1. Market opportunities and trends
    • 5.3.2. Growth prospects
    • 5.3.3. Geographic lucrativeness
  • 5.4. Managed UC Services
    • 5.4.1. Market opportunities and trends
    • 5.4.2. Growth prospects
    • 5.4.3. Geographic lucrativeness
  • 5.5. Audio, Web, and Video Conferencing Services
    • 5.5.1. Market opportunities and trends
    • 5.5.2. Growth prospects
    • 5.5.3. Geographic lucrativeness
  • 5.6. VoIP Access and SIP Trunking
    • 5.6.1. Market opportunities and trends
    • 5.6.2. Growth prospects
    • 5.6.3. Geographic lucrativeness

6. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY DEPLOYMENT

  • 6.1. Introduction
  • 6.2. Cloud
    • 6.2.1. Market opportunities and trends
    • 6.2.2. Growth prospects
    • 6.2.3. Geographic lucrativeness
  • 6.3. On-Premise
    • 6.3.1. Market opportunities and trends
    • 6.3.2. Growth prospects
    • 6.3.3. Geographic lucrativeness

7. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY INDUSTRY VERTICAL

  • 7.1. Introduction
  • 7.2. Retail
    • 7.2.1. Market opportunities and trends
    • 7.2.2. Growth prospects
    • 7.2.3. Geographic lucrativeness
  • 7.3. BFSI
    • 7.3.1. Market opportunities and trends
    • 7.3.2. Growth prospects
    • 7.3.3. Geographic lucrativeness
  • 7.4. Education
    • 7.4.1. Market opportunities and trends
    • 7.4.2. Growth prospects
    • 7.4.3. Geographic lucrativeness
  • 7.5. Healthcare
    • 7.5.1. Market opportunities and trends
    • 7.5.2. Growth prospects
    • 7.5.3. Geographic lucrativeness
  • 7.6. Government
    • 7.6.1. Market opportunities and trends
    • 7.6.2. Growth prospects
    • 7.6.3. Geographic lucrativeness
  • 7.7. Others
    • 7.7.1. Market opportunities and trends
    • 7.7.2. Growth prospects
    • 7.7.3. Geographic lucrativeness

8. UNIFIED COMMUNICATION AND COLLABORATION MARKET BY GEOGRAPHY

  • 8.1. Introduction
  • 8.2. North America
    • 8.2.1. By Service
    • 8.2.2. By Deployment
    • 8.2.3. By Industry Vertical
    • 8.2.4. By Country
      • 8.2.4.1. United States
        • 8.2.4.1.1. Market Trends and Opportunities
        • 8.2.4.1.2. Growth Prospects
      • 8.2.4.2. Canada
        • 8.2.4.2.1. Market Trends and Opportunities
        • 8.2.4.2.2. Growth Prospects
      • 8.2.4.3. Mexico
        • 8.2.4.3.1. Market Trends and Opportunities
        • 8.2.4.3.2. Growth Prospects
  • 8.3. South America
    • 8.3.1. By Service
    • 8.3.2. By Deployment
    • 8.3.3. By Industry Vertical
    • 8.3.4. By Country
      • 8.3.4.1. Brazil
        • 8.3.4.1.1. Market Trends and Opportunities
        • 8.3.4.1.2. Growth Prospects
      • 8.3.4.2. Argentina
        • 8.3.4.2.1. Market Trends and Opportunities
        • 8.3.4.2.2. Growth Prospects
      • 8.3.4.3. Others
        • 8.3.4.3.1. Market Trends and Opportunities
        • 8.3.4.3.2. Growth Prospects
  • 8.4. Europe
    • 8.4.1. By Service
    • 8.4.2. By Deployment
    • 8.4.3. By Industry Vertical
    • 8.4.4. By Country
      • 8.4.4.1. Germany
        • 8.4.4.1.1. Market Trends and Opportunities
        • 8.4.4.1.2. Growth Prospects
      • 8.4.4.2. France
        • 8.4.4.2.1. Market Trends and Opportunities
        • 8.4.4.2.2. Growth Prospects
      • 8.4.4.3. UK
        • 8.4.4.3.1. Market Trends and Opportunities
        • 8.4.4.3.2. Growth Prospects
      • 8.4.4.4. Spain
        • 8.4.4.4.1. Market Trends and Opportunities
        • 8.4.4.4.2. Growth Prospects
      • 8.4.4.5. Others
        • 8.4.4.5.1. Market Trends and Opportunities
        • 8.4.4.5.2. Growth Prospects
  • 8.5. Middle East and Africa
    • 8.5.1. By Service
    • 8.5.2. By Deployment
    • 8.5.3. By Industry Vertical
    • 8.5.4. By Country
      • 8.5.4.1. Saudi Arabia
        • 8.5.4.1.1. Market Trends and Opportunities
        • 8.5.4.1.2. Growth Prospects
      • 8.5.4.2. UAE
        • 8.5.4.2.1. Market Trends and Opportunities
        • 8.5.4.2.2. Growth Prospects
      • 8.5.4.3. Israel
        • 8.5.4.3.1. Market Trends and Opportunities
        • 8.5.4.3.2. Growth Prospects
      • 8.5.4.4. Others
        • 8.5.4.4.1. Market Trends and Opportunities
        • 8.5.4.4.2. Growth Prospects
  • 8.6. Asia Pacific
    • 8.6.1. By Service
    • 8.6.2. By Deployment
    • 8.6.3. By Industry Vertical
    • 8.6.4. By Country
      • 8.6.4.1. China
        • 8.6.4.1.1. Market Trends and Opportunities
        • 8.6.4.1.2. Growth Prospects
      • 8.6.4.2. Japan
        • 8.6.4.2.1. Market Trends and Opportunities
        • 8.6.4.2.2. Growth Prospects
      • 8.6.4.3. India
        • 8.6.4.3.1. Market Trends and Opportunities
        • 8.6.4.3.2. Growth Prospects
      • 8.6.4.4. South Korea
        • 8.6.4.4.1. Market Trends and Opportunities
        • 8.6.4.4.2. Growth Prospects
      • 8.6.4.5. Indonesia
        • 8.6.4.5.1. Market Trends and Opportunities
        • 8.6.4.5.2. Growth Prospects
      • 8.6.4.6. Taiwan
        • 8.6.4.6.1. Market Trends and Opportunities
        • 8.6.4.6.2. Growth Prospects
      • 8.6.4.7. Others
        • 8.6.4.7.1. Market Trends and Opportunities
        • 8.6.4.7.2. Growth Prospects

9. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 9.1. Major Players and Strategy Analysis
  • 9.2. Market Share Analysis
  • 9.3. Mergers, Acquisition, Agreements, and Collaborations
  • 9.4. Competitive Dashboard

10. COMPANY PROFILES

  • 10.1. IBM Corporation
  • 10.2. Microsoft
  • 10.3. Zoom Video Communications, Inc
  • 10.4. Cisco Systems, Inc.
  • 10.5. RingCentral, Inc.
  • 10.6. Verizon
  • 10.7. VONAGE
  • 10.8. Avaya Inc.
  • 10.9. 8x8, Inc.
  • 10.10. Google LLC