全球通訊與協作市場：未來展望

2022年全球企業通訊與協作市場規模將達2,813億美元。預計在預測期內（2022-2027年）年複合成長率為 7%。遠距工作在企業中的迅速普及，需要高效的指揮控制，以方便團隊成員之間的小組工作和遠端召開即時會議。日益採用統一和基於雲端的 C&C 解決方案，並將人工智慧和分析等新技術與傳統 C&C 解決方案結合起來，將推動整體 C&C 市場的成長。

在預測期內，行動資料服務領域預計將佔企業通訊和協作市場收入的大部分。預計2022年行動資料服務收入將達921億美元，2027年將成長至1,581億美元，年複合成長率為11.4%。

依產業來看，就收入貢獻而言，BFSI 和製造業是企業通訊和協作的主要最終用途領域，預計這一趨勢在預測期內將保持不變。亞太地區是主要區域市場，預計2022年營收為 1,088 億美元，預計到2027年將成長至 1,701 億美元，年複合成長率為 9.3%。

本報告概述了全球企業通訊和協作市場的現狀，並包括2027年關鍵指標的詳細預測。依產品/服務類型和產業深入分析趨勢、近期商機、競爭動態以及大型企業和中小企業的需求演變（競爭格局）、通訊和協作市場的主要趨勢、通訊和評論塑造協作格局的技術發展。

目錄

• 執行摘要
• 市場概覽
• 市場與科技趨勢
• 推動市場成長的因素
• 阻礙市場成長的因素/問題
• 主要產品/服務市場概況
• 主要區域市場概況
• 主要行業市場概況
• 競爭狀況

附錄

The global enterprise communications and collaboration market research report provides an executive-level overview of the current communications and collaboration market worldwide, with detailed forecasts of key indicators up to 2027. Published annually, the global enterprise communications and collaboration market report provides a detailed analysis of the near-term opportunities, competitive dynamics, and evolution of demand by product/service type and verticals across the large enterprise and micro, small & medium enterprise (MSME) markets, as well as a review of key communications and collaboration market trends as well as the technological developments that are shaping the communications and collaboration landscape.

The global outlook report provides information and insights into enterprise communications and collaboration market

• The primary finding from GlobalData's view of revenue opportunities in the enterprise communications and collaboration market through to 2027, highlighting the market size and growth by product/service, by region, by vertical and by size band.
• The latest trends impacting the enterprise communications and collaboration market.
• The market drivers that will facilitate the growth of enterprise communications and collaboration market.
• The market challenges/inhibitors that may hinder the pervasive adoption of enterprise communications and collaboration solutions.
• The overview of top ICT vendors in the enterprise communications and collaboration market.

Scope

• The global enterprise communications and collaboration market size was valued at $281.3 billion in 2022. The market is expected to grow at a CAGR of 7% during the forecast period (2022-2027). The rapid adoption of remote working among enterprises demands efficient C&C to facilitate working in groups and holding real-time meetings remotely among team members. Growing adoption of unified and cloud-based C&C solutions, and the use of new technologies like AI, analytics with traditional C&C solutions, will drive growth in the overall C&C market.
• According to GlobalData, enterprise communications and collaboration market would see majority share of its revenue come from mobile data services segment over the forecast period. Revenue from mobile data services reached $92.1 billion in 2022 and is set to grow up to $158.1 billion in 2027 at a CAGR of 11.4%.
• BFSI and manufacturing are the leading end-use vertical segment for enterprise communications and collaboration, in terms of revenue contribution, and will remain so over the forecast period.
• Asia-Pacific is the leading regional market with revenue estimated at $108.8 billion for 2022 and set to grow up to $170.1 billion by 2027 at a CAGR of 9.3%.

Reasons to Buy

This Global Outlook Report provides a comprehensive assessment of the enterprise communications and collaboration market. It helps the reader to understand the enterprise communications and collaboration market landscape, the recent trends, drivers, and challenges/inhibitors shaping the enterprise communications and collaboration market.

• The report is exhaustive and up-to-date providing market opportunity forecasts in the enterprise communications and collaboration market from 2022 to 2027, spanning technology segments (services), six regions, 22 verticals, and two size bands.
• The report provides an assessment of enterprise communications and collaboration vendors.
• The report also discusses the opportunities and recommendations for vendors.

Table of Contents

Table of Contents

• Executive Summary
• Market Overview
• Market and Technology Trends
• Market Growth Drivers
• Market Growth Inhibitors/Challenges
• Key Product/Services Market Snapshot
• Key Regional Market Snapshot
• Key Vertical Market Snapshot
• Competitive Landscape

Appendix