查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1530787

到 2030 年電信營運管理市場預測：按組件、部署模式、技術、應用程式、最終用戶和區域進行的全球分析

Telecom Operations Management Market Forecasts to 2030 - Global Analysis By Component (Solutions and Services), Deployment Mode, Technology, Application, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3個工作天內

價格

根據Stratistics MRC預測，2024年全球電信營運管理市場規模將達776億美元，預計2030年將達到1,308億美元，預測期內複合年成長率為9.1%。

電信營運管理是對通訊網路內各個營運方面的系統監控和管理。包括網路效能監控、故障管理、組態管理和服務供應等活動。此管理區域的目標是高效的網路營運、最佳化資源利用並維持服務品質。它解決網路可靠性、客戶滿意度和營運效率等問題，並包括有效管理和支援通訊基礎設施的流程、技術和工具的整合。

根據 GSMA 的數據，到 2025 年，北美的物聯網連接數量預計將達到 54 億，而 2019 年為 28 億。

改善客戶體驗的需求

對改善客戶體驗的需求不斷成長，強調需要更個人化和高效的服務交付。為了滿足這一需求，通訊業者正在投資先進技術和分析，以更好地了解和預測客戶需求。透過主導資料驅動的競爭考察和自動化系統，通訊業者旨在提供無縫、高品質的體驗，從而提高競爭市場中的客戶滿意度和忠誠度。

缺乏熟練的專業人員

市場上缺乏熟練的專業人員導致了重大的營運挑戰。專業知識不足會導致網路管理效率低、停機時間延長以及問題解決延遲，對服務品質產生負面影響。這些技能差距可能會阻礙先進技術的採用和遵守監管要求，使組織面臨安全風險和法律處罰。這是限制市場成長的主要因素。

合規性和監管要求

營運商必須應對複雜的監管環境，包括資料保護法、網路安全義務和服務品質法規。合規性包括實施強大的流程和技術來保護客戶資料、確保網路可靠性以及保持透明的申請和報告業務。遵守這些要求對於避免法律處罰、防止安全漏洞以及培養客戶信任至關重要。

實施成本高

市場實施成本高昂是營運商面臨的一大挑戰。投資網路管理系統等先進技術需要大量資金。此外，持續的維護和更新也會增加財務負擔。這些高成本會限制小企業有效競爭的能力，抑制創新，並透過將資源集中到大企業手中來降低整體市場效率。

COVID-19 的影響：

COVID-19 大流行加速了遠端工作的轉變並增加了對強大數位基礎設施的需求，對市場產生了重大影響。營運商面臨著管理網路流量激增並確保遠端工作情況下服務連續性的挑戰。雖然疫情暴露了漏洞，但它刺激了創新和投資，以提高網路可靠性和客戶體驗。

巨量資料分析產業預計在預測期內成為最大的產業

預計巨量資料分析將在預測期內佔據主導地位。這為通訊業者提供了有關網路使用情況和服務品質的可行見解。透過進階分析，通訊業者可以主動預測和解決問題、最佳化網路資源並個人化客戶互動。這種資料主導的方法可以提高業務效率，減少停機時間，支持策略決策，並最終有助於增強通訊業的競爭力。

預計客戶管理領域在預測期內的複合年成長率最高。

客戶管理領域預計在預測期內複合年成長率最高。有效的客戶管理包括管理服務請求和分析客戶回饋以改善服務。透過利用資料分析和自動化，通訊業者旨在提高客戶滿意度，建立長期關係，並最終推動業務成長。此外，遵守監管標準可支持永續的商業實踐，並有助於整個通訊行業的穩定和成長。

比最大的地區

預計北美在預測期內將佔據最大的市場佔有率。在高效網路管理、合規性和改善客戶體驗的需求的推動下，市場正在推動對技術的投資。領先的通訊業者專注於最佳化網路效能和擴展服務，以滿足不斷成長的消費者和企業需求。市場成長受到強調持續進步、卓越營運和服務可靠性的競爭格局的支持。

複合年成長率最高的地區：

在技​​術快速進步的推動下，預計亞太地區在預測期內將保持最高的複合年成長率。營運商專注於最佳化網路效能、管理資料流量成長並確保遵守當地法規。此外，對數位轉型和智慧城市的日益關注也推動了市場擴張，使該地區成為電訊投資和創新的關鍵目標。

免費客製化服務

訂閱此報告的客戶可以存取以下免費自訂選項之一：

  • 公司簡介
    • 其他市場參與者的綜合分析（最多 3 家公司）
    • 主要企業SWOT分析（最多3家企業）
  • 區域分割
    • 根據客戶興趣對主要國家的市場估計、預測和複合年成長率（註：基於可行性檢查）
  • 競爭基準化分析
    • 根據產品系列、地理分佈和策略聯盟對主要企業基準化分析

目錄

第1章執行摘要

第2章 前言

  • 概述
  • 相關利益者
  • 調查範圍
  • 調查方法
    • 資料探勘
    • 資料分析
    • 資料檢驗
    • 研究途徑
  • 研究資訊來源
    • 主要研究資訊來源
    • 二次研究資訊來源
    • 先決條件

第3章市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 技術分析
  • 應用分析
  • 最終用戶分析
  • 新興市場
  • COVID-19 的影響

第4章波特五力分析

  • 供應商的議價能力
  • 買方議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第5章全球電信營運管理市場：依組成部分

  • 解決方案
    • 人力資源管理
    • 客戶和產品管理
    • 收益管理
    • 績效管理
    • 網管
    • 服務保障
  • 服務
    • 專業服務
    • 託管服務

第6章全球電信營運管理市場：依部署模式

  • 本地
  • 雲端基礎

第7章全球電信營運管理市場：依技術分類

  • 巨量資料分析
  • 物聯網 (IoT)
  • 5G技術
  • 人工智慧
  • 其他技術

第8章全球電信營運管理市場：依應用分類

  • 網管
  • 服務管理
  • 客戶管理
  • 申請和收益管理
  • 營運支援
  • 安全管理
  • 其他用途

第9章全球電信營運管理市場：依最終用戶分類

  • 行動網路營運商 (MNO)
  • 有線電視營運商
  • 公共機構
  • 網際網路服務供應商(ISP)
  • 其他最終用戶

第10章全球電信營運管理市場：按地區

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳洲
    • 紐西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地區
  • 中東/非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 卡達
    • 南非
    • 其他中東和非洲

第11章 主要進展

  • 合約、夥伴關係、協作和合資企業
  • 收購和合併
  • 新產品發布
  • 業務拓展
  • 其他關鍵策略

第12章 公司概況

  • IBM Corporation
  • Oracle Corporation
  • Nokia Corporation
  • Cisco Systems Inc.
  • Accenture PLC
  • Fujitsu Limited
  • Tech Mahindra
  • Sierra Wireless
  • Juniper Networks, Inc.
  • Tata Consultancy Services（TCS）
  • NEC Corporation
  • SAP SE
  • Huawei Technologies Co., Ltd.
  • NetCracker Technology
  • ZTE Corporation
  • Viavi Solutions Inc.
  • Ascom Holding AG
Product Code: SMRC26899

According to Stratistics MRC, the Global Telecom Operations Management Market is accounted for $77.6 billion in 2024 and is expected to reach $130.8 billion by 2030 growing at a CAGR of 9.1% during the forecast period. Telecom Operations Management is the systematic oversight and control of various operational aspects within a telecommunications network. It encompasses activities such as network performance monitoring, fault management, configuration management, and service provisioning. This management discipline aims to ensure efficient network operation, optimize resource utilization, and maintain service quality. It involves the integration of processes, technologies, and tools to manage and support telecommunications infrastructure effectively, addressing issues such as network reliability, customer satisfaction, and operational efficiency.

According to the GSMA, the number of IoT connections in North America is expected to reach 5.4 billion in 2025, compared to 2.8 billion in 2019.

Market Dynamics:

Driver:

Demand for enhanced customer experience

The growing demand for enhanced customer experience emphasizes the need for more personalized and efficient service delivery. To meet this demand, telecom operators are investing in advanced technologies and analytics to better understand and anticipate customer needs. By leveraging data-driven insights and automated systems, telecom companies aim to deliver seamless, high-quality experiences that boost customer satisfaction and loyalty in a competitive market.

Restraint:

Lack of skilled professionals

The lack of skilled professionals in the market can lead to significant operational challenges. Inadequate expertise results in inefficient network management, prolonged downtime, and slow issue resolution, negatively impacting service quality. This skills gap can hinder the implementation of advanced technologies and compliance with regulatory requirements, exposing the organization to security risks and legal penalties. This is the major factor restraining the growth of the market.

Opportunity:

Compliance and regulatory requirements

Operators must navigate a complex regulatory landscape that includes data protection laws, network security mandates, and service quality regulations. Compliance involves implementing robust processes and technologies to safeguard customer data, ensure network reliability, and maintain transparent billing and reporting practices. Adhering to these requirements is essential for avoiding legal penalties, protecting against security breaches, and fostering trust with customers.

Threat:

High implementation costs

High implementation costs in the market pose significant challenges for operators. Investing in advanced technologies, such as network management systems requires substantial capital. Additionally, ongoing maintenance and updates contribute to financial strain. Such high expenses can limit the ability of smaller operators to compete effectively, potentially hindering innovation and reducing overall market efficiency by concentrating resources among larger players.

Covid-19 Impact:

The COVID-19 pandemic significantly impacted the market by accelerating the shift to remote work and increasing demand for robust digital infrastructure. Operators faced challenges in managing surges in network traffic and ensuring service continuity under remote work conditions. While the pandemic exposed vulnerabilities, it also spurred innovation and investment in technologies to enhance network reliability and customer experience.

The big data analytics segment is expected to be the largest during the forecast period

The big data analytics is expected to be the largest during the forecast period. It enables operators to gain actionable insights into network usage and service quality. By leveraging advanced analytics, telecom companies can predict and resolve issues proactively, optimize network resources, and personalize customer interactions. This data-driven approach improves operational efficiency, reduces downtime, and supports strategic decision-making, ultimately contributing to a competitive edge in the telecom industry.

The customer management segment is expected to have the highest CAGR during the forecast period

The customer management segment is expected to have the highest CAGR during the forecast period. Effective customer management includes managing service requests and analyzing customer feedback to improve offerings. By leveraging data analytics and automation, telecom operators aim to boost customer satisfaction and build long-term relationships, ultimately driving business growth. Additionally, adhering to regulatory standards supports sustainable business practices contributing to the overall stability and growth of the telecom sector.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. Driven by the need for efficient network management, regulatory compliance, and enhanced customer experiences, the market sees significant investment in technologies. Major telecom operators focus on optimizing network performance and scaling services to meet growing consumer and business demands. The market's growth is supported by continuous advancements and a competitive landscape emphasizing operational excellence and service reliability.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period driven by rapid technological advancements. Operators are focusing on optimizing network performance, managing increasing data traffic, and ensuring compliance with regional regulations. Additionally, the growing emphasis on digital transformation and smart cities is further propelling market expansion, making the region a key area of interest for telecom investments and innovations.

Key players in the market

Some of the key players in Telecom Operations Management market include IBM Corporation, Oracle Corporation, Nokia Corporation, Cisco Systems Inc., Accenture PLC, Fujitsu Limited, Tech Mahindra, Sierra Wireless, Juniper Networks, Inc., Tata Consultancy Services (TCS), NEC Corporation, SAP SE, Huawei Technologies Co., Ltd., NetCracker Technology, ZTE Corporation, Viavi Solutions Inc. and Ascom Holding AG.

Key Developments:

In June 2024, IBM and Telefonica Tech announced a new collaboration agreement to drive the deployment of Artificial Intelligence (AI), analytics and data governance solutions and respond to the constant and dynamically evolving needs of enterprises.

In April 2024, IBM and HashiCorp Inc. announced they have entered into a definitive agreement under which IBM will acquire HashiCorp for $35 per share in cash, representing an enterprise value of $6.4 billion.

Components Covered:

  • Solutions
  • Services

Deployment Modes Covered:

  • On-Premises
  • Cloud-Based

Technologies Covered:

  • Big Data Analytics
  • Internet of Things (IoT)
  • 5G Technology
  • Artificial Intelligence
  • Other Technologies

Applications Covered:

  • Network Management
  • Service Management
  • Customer Management
  • Billing and Revenue Management
  • Operations Support
  • Security Management
  • Other Applications

End Users Covered:

  • Mobile Network Operators (MNOs)
  • Cable Operators
  • Public Safety Agencies
  • Internet Service Providers (ISPs)
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Technology Analysis
  • 3.7 Application Analysis
  • 3.8 End User Analysis
  • 3.9 Emerging Markets
  • 3.10 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Telecom Operations Management Market, By Component

  • 5.1 Introduction
  • 5.2 Solutions
    • 5.2.1 Workforce Management
    • 5.2.2 Customer and Product Management
    • 5.2.3 Revenue Management
    • 5.2.4 Performance Management
    • 5.2.5 Network Management
    • 5.2.6 Service Assurance
  • 5.3 Services
    • 5.3.1 Professional Services
    • 5.3.2 Managed Services

6 Global Telecom Operations Management Market, By Deployment Mode

  • 6.1 Introduction
  • 6.2 On-Premises
  • 6.3 Cloud-Based

7 Global Telecom Operations Management Market, By Technology

  • 7.1 Introduction
  • 7.2 Big Data Analytics
  • 7.3 Internet of Things (IoT)
  • 7.4 5G Technology
  • 7.5 Artificial Intelligence
  • 7.6 Other Technologies

8 Global Telecom Operations Management Market, By Application

  • 8.1 Introduction
  • 8.2 Network Management
  • 8.3 Service Management
  • 8.4 Customer Management
  • 8.5 Billing and Revenue Management
  • 8.6 Operations Support
  • 8.7 Security Management
  • 8.8 Other Applications

9 Global Telecom Operations Management Market, By End User

  • 9.1 Introduction
  • 9.2 Mobile Network Operators (MNOs)
  • 9.3 Cable Operators
  • 9.4 Public Safety Agencies
  • 9.5 Internet Service Providers (ISPs)
  • 9.6 Other End Users

10 Global Telecom Operations Management Market, By Geography

  • 10.1 Introduction
  • 10.2 North America
    • 10.2.1 US
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 UK
    • 10.3.3 Italy
    • 10.3.4 France
    • 10.3.5 Spain
    • 10.3.6 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 Japan
    • 10.4.2 China
    • 10.4.3 India
    • 10.4.4 Australia
    • 10.4.5 New Zealand
    • 10.4.6 South Korea
    • 10.4.7 Rest of Asia Pacific
  • 10.5 South America
    • 10.5.1 Argentina
    • 10.5.2 Brazil
    • 10.5.3 Chile
    • 10.5.4 Rest of South America
  • 10.6 Middle East & Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 Qatar
    • 10.6.4 South Africa
    • 10.6.5 Rest of Middle East & Africa

11 Key Developments

  • 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 11.2 Acquisitions & Mergers
  • 11.3 New Product Launch
  • 11.4 Expansions
  • 11.5 Other Key Strategies

12 Company Profiling

  • 12.1 IBM Corporation
  • 12.2 Oracle Corporation
  • 12.3 Nokia Corporation
  • 12.4 Cisco Systems Inc.
  • 12.5 Accenture PLC
  • 12.6 Fujitsu Limited
  • 12.7 Tech Mahindra
  • 12.8 Sierra Wireless
  • 12.9 Juniper Networks, Inc.
  • 12.10 Tata Consultancy Services (TCS)
  • 12.11 NEC Corporation
  • 12.12 SAP SE
  • 12.13 Huawei Technologies Co., Ltd.
  • 12.14 NetCracker Technology
  • 12.15 ZTE Corporation
  • 12.16 Viavi Solutions Inc.
  • 12.17 Ascom Holding AG

List of Tables

  • Table 1 Global Telecom Operations Management Market Outlook, By Region (2022-2030) ($MN)
  • Table 2 Global Telecom Operations Management Market Outlook, By Component (2022-2030) ($MN)
  • Table 3 Global Telecom Operations Management Market Outlook, By Solutions (2022-2030) ($MN)
  • Table 4 Global Telecom Operations Management Market Outlook, By Workforce Management (2022-2030) ($MN)
  • Table 5 Global Telecom Operations Management Market Outlook, By Customer and Product Management (2022-2030) ($MN)
  • Table 6 Global Telecom Operations Management Market Outlook, By Revenue Management (2022-2030) ($MN)
  • Table 7 Global Telecom Operations Management Market Outlook, By Performance Management (2022-2030) ($MN)
  • Table 8 Global Telecom Operations Management Market Outlook, By Network Management (2022-2030) ($MN)
  • Table 9 Global Telecom Operations Management Market Outlook, By Service Assurance (2022-2030) ($MN)
  • Table 10 Global Telecom Operations Management Market Outlook, By Services (2022-2030) ($MN)
  • Table 11 Global Telecom Operations Management Market Outlook, By Professional Services (2022-2030) ($MN)
  • Table 12 Global Telecom Operations Management Market Outlook, By Managed Services (2022-2030) ($MN)
  • Table 13 Global Telecom Operations Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
  • Table 14 Global Telecom Operations Management Market Outlook, By On-Premises (2022-2030) ($MN)
  • Table 15 Global Telecom Operations Management Market Outlook, By Cloud-Based (2022-2030) ($MN)
  • Table 16 Global Telecom Operations Management Market Outlook, By Technology (2022-2030) ($MN)
  • Table 17 Global Telecom Operations Management Market Outlook, By Big Data Analytics (2022-2030) ($MN)
  • Table 18 Global Telecom Operations Management Market Outlook, By Internet of Things (IoT) (2022-2030) ($MN)
  • Table 19 Global Telecom Operations Management Market Outlook, By 5G Technology (2022-2030) ($MN)
  • Table 20 Global Telecom Operations Management Market Outlook, By Artificial Intelligence (2022-2030) ($MN)
  • Table 21 Global Telecom Operations Management Market Outlook, By Other Technologies (2022-2030) ($MN)
  • Table 22 Global Telecom Operations Management Market Outlook, By Application (2022-2030) ($MN)
  • Table 23 Global Telecom Operations Management Market Outlook, By Network Management (2022-2030) ($MN)
  • Table 24 Global Telecom Operations Management Market Outlook, By Service Management (2022-2030) ($MN)
  • Table 25 Global Telecom Operations Management Market Outlook, By Customer Management (2022-2030) ($MN)
  • Table 26 Global Telecom Operations Management Market Outlook, By Billing and Revenue Management (2022-2030) ($MN)
  • Table 27 Global Telecom Operations Management Market Outlook, By Operations Support (2022-2030) ($MN)
  • Table 28 Global Telecom Operations Management Market Outlook, By Security Management (2022-2030) ($MN)
  • Table 29 Global Telecom Operations Management Market Outlook, By Other Applications (2022-2030) ($MN)
  • Table 30 Global Telecom Operations Management Market Outlook, By End User (2022-2030) ($MN)
  • Table 31 Global Telecom Operations Management Market Outlook, By Mobile Network Operators (MNOs) (2022-2030) ($MN)
  • Table 32 Global Telecom Operations Management Market Outlook, By Cable Operators (2022-2030) ($MN)
  • Table 33 Global Telecom Operations Management Market Outlook, By Public Safety Agencies (2022-2030) ($MN)
  • Table 34 Global Telecom Operations Management Market Outlook, By Internet Service Providers (ISPs) (2022-2030) ($MN)
  • Table 35 Global Telecom Operations Management Market Outlook, By Other End Users (2022-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.