市場調查報告書
商品編碼
1587606
到 2030 年網際網路通訊協定(IP)語音通訊和 UCaaS(統一通訊即服務)市場預測:按組件、部署類型、公司規模、最終用戶和地區進行的全球分析Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market Forecasts to 2030 - Global Analysis By Component (Hardware, Software and Services), Deployment Mode, Enterprise Size, End User and By Geography |
根據 Stratistics MRC 的數據,全球網際網路通訊協定(IP)語音通訊和 UCaaS(統一通訊即服務)市場在預測期內將以 10.5% 的複合年成長率成長。
IP電話是利用IP在網際網路上傳輸語音通訊,允許用戶透過網際網路而不是使用傳統的電話線撥打電話。提高通訊系統的靈活性和擴充性。 UCaaS(統一通訊即服務)是一種雲端基礎的服務,它將各種通訊工具整合到單一解決方案中,包括語音、視訊、通訊和協作平台。 UCaaS 使企業能夠簡化通訊流程、改善協作並降低與維護本地基礎設施相關的成本。
根據 Bitglass 研究,85% 的公司允許其員工和合作夥伴使用 BYOD(自帶設備)環境。
對彈性工作安排的需求不斷成長
隨著公司採用遠端和混合工作模式,對無縫連接、協作和即時通訊的需求變得至關重要。 UCaaS 平台提供視訊會議、即時通訊和檔案共用等功能,使團隊無論身在何處都可以有效運作。這種靈活性提高了員工的工作效率和參與度,同時降低了與傳統通訊系統相關的管理成本。因此,公司正在增加對 UCaaS 的投資,以支持不斷變化的勞動力需求,推動市場擴張。
轉型初期的挑戰
網際網路通訊協定(IP)語音通訊和統一通訊即服務 (UCaaS) 初始遷移的挑戰源於從遺留系統遷移的複雜性,這需要仔細的規劃和執行。此外,員工需要接受培訓才能適應新平台,這可能會產生阻力並減緩採用速度。這些挑戰導致成本增加、工期延長、潛在的服務中斷,最終阻礙市場成長。
人工智慧、機器學習和整合能力的創新
自動呼叫路由、語音辨識和情緒分析等人工智慧支援的功能簡化了溝通流程,使企業能夠快速有效地回應客戶需求。機器學習演算法分析使用模式並幫助企業最佳化資源分配並增強決策。此外,無縫整合功能可讓 UCaaS 平台與現有的企業應用程式(例如 CRM 和計劃管理工具)連接,促進協作並確保一致的工作流程。這些進步透過提供價值和提高生產力來推動市場成長。
安全問題
IP電話和 UCaaS 的安全性問題源自於敏感通訊資料透過網路傳輸時的資料外洩、未授權存取和網路攻擊的風險。這些漏洞可能會導致敏感資訊遺失和服務中斷,使企業在採用雲端基礎的解決方案時猶豫不決。因此,企業可能會推遲或避免過渡到 UCaaS,從而阻礙市場成長並限制創新通訊技術的整體採用。
COVID-19 的影響
COVID-19 大流行顯著加速了網際網路通訊協定(IP)語音通訊和 UCaaS(統一通訊即服務)市場的採用。隨著遠距工作成為常態,公司越來越依賴雲端基礎的通訊工具來維持業務、增強協作並確保無縫連接。這種轉變導致對 UCaaS 解決方案的需求和數位基礎設施的投資激增。對可擴展且靈活的通訊系統的需求也推動了從傳統通訊到基於 IP 的解決方案的轉變,從而帶來了顯著的市場成長。
大型企業部門預計將在預測期內成為最大的部門
預計大型企業部門將在預測期內獲得最大的市場佔有率。在大型企業中,網際網路通訊協定(IP)語音通訊和統一通訊即服務 (UCaaS) 應用程式促進不同團隊和地點之間的無縫通訊和協作。這些解決方案支援視訊會議、即時通訊和整合語音服務等功能,以提高生產力並簡化工作流程。 UCaaS 可以輕鬆擴展,以適應不斷成長的員工數量和不斷變化的業務需求。
預計零售領域在預測期內將經歷最高的複合年成長率
由於客戶參與和業務效率的提高,預計零售業在預測期內將出現最高的複合年成長率。零售公司正在利用這些技術在員工之間進行即時通訊,從而實現更有效率的協調並改善客戶服務。此外,UCaaS 解決方案與客戶關係管理 (CRM) 系統整合,使零售商能夠提供個人化服務並快速回應客戶詢問,最終提高銷售額和忠誠度。
由於數位轉型措施的增加和遠距工作的增加,預計亞太地區將在預測期內創下最大的市場佔有率。該地區不斷成長的網際網路普及率和技術進步進一步支持了這一趨勢。此外,政府促進智慧城市開拓和通訊基礎設施投資的措施正在支持市場擴張。該地區的主要企業,如諾基亞公司、華為技術公司和 Avaya Holdings Corp.,都專注於創新能力,以滿足多樣化的業務需求,從而提高該地區的競爭力。
由於對靈活通訊解決方案和遠端工作的需求不斷成長,預計北美在預測期內的複合年成長率最高。該地區是大型科技公司和新興企業的所在地,進一步刺激了創新和競爭。此外,人們越來越重視數位轉型以及人工智慧與通訊工具的整合,北美作為全球 UCaaS 領域的關鍵參與者推動了市場成長。
According to Stratistics MRC, the Global Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market is growing at a CAGR of 10.5% during the forecast period. IP Telephony refers to the use of IP to transmit voice communications over the internet, allowing users to make calls via the internet instead of traditional phone lines. It enhances flexibility and scalability in communication systems. Unified Communications as-a-Service (UCaaS) is a cloud-based service that integrates various communication tools, including voice, video, messaging, and collaboration platforms, into a single solution. UCaaS allows organizations to streamline their communication processes, improve collaboration, and reduce costs associated with maintaining on-premises infrastructure.
According to Bitglass research, 85% of businesses allow employees and partners to use BYOD (bring your own device) environments.
Increased demand for flexible work arrangements
As businesses embrace remote and hybrid work models, the need for seamless connectivity, collaboration, and real-time communication becomes paramount. UCaaS platforms offer features like video conferencing, instant messaging, and file sharing, enabling teams to work efficiently regardless of location. This flexibility enhances employee productivity and engagement while reducing overhead costs associated with traditional telephony systems. Consequently, organizations are increasingly investing in UCaaS to support their evolving workforce needs which thereby propelled the market expansion.
Initial transition challenges
Initial transition challenges in IP telephony and unified communications as-a-service (UCaaS) arise from the complexities of migrating from traditional systems, requiring careful planning and execution. Additionally, employees need training to adapt to new platforms, which can cause resistance and slow down adoption. These challenges can result in increased costs, extended timelines, and potential service outages, ultimately hampering market growth.
Innovations in AI, machine learning, & integration capabilities
AI-powered features like automated call routing, voice recognition, and sentiment analysis streamline communication processes, enabling businesses to respond quickly and effectively to customer needs. Machine learning algorithms analyze usage patterns, helping organizations optimize resource allocation and enhance decision-making. Additionally, seamless integration capabilities allow UCaaS platforms to connect with existing enterprise applications, such as CRM and project management tools, fostering collaboration and ensuring a cohesive workflow. These advancements drive market growth by delivering value and improving productivity.
Security concerns
Security concerns in IP Telephony and UCaaS stem from the risk of data breaches, unauthorized access, and cyberattacks, as sensitive communication data is transmitted over the internet. These vulnerabilities can lead to loss of confidential information and disruption of services, making organizations hesitant to adopt cloud-based solutions. As a result, businesses may delay or avoid migrating to UCaaS, hindering market growth and limiting the overall adoption of innovative communication technologies.
Covid-19 Impact
The covid-19 pandemic significantly accelerated the adoption of IP Telephony and Unified Communications as-a-Service (UCaaS) market. As remote work became the norm, businesses increasingly relied on cloud-based communication tools to maintain operations, enhance collaboration, and ensure seamless connectivity. This shift drove a surge in demand for UCaaS solutions, leading to investments in digital infrastructure. The need for scalable, flexible communication systems also prompted companies to transition from traditional telephony to IP-based solutions, resulting in substantial market growth.
The large enterprises segment is expected to be the largest during the forecast period
The large enterprises segment is predicted to secure the largest market share throughout the forecast period. In large enterprises, IP Telephony and Unified Communications as-a-Service (UCaaS) applications facilitate seamless communication and collaboration across diverse teams and locations. These solutions enable features like video conferencing, instant messaging, and integrated voice services, enhancing productivity and streamlining workflows. UCaaS allows for easy scalability to accommodate growing employee bases and evolving business needs
The retail segment is expected to have the highest CAGR during the forecast period
The retail segment is anticipated to witness the highest CAGR during the forecast period due to its enhanced customer engagement and streamline operations. Retailers leverage these technologies for real-time communication among staff, enabling efficient coordination and improved customer service. Additionally, UCaaS solutions integrate with customer relationship management (CRM) systems, allowing retailers to personalize services and respond quickly to customer inquiries, ultimately driving sales and loyalty.
Asia Pacific is expected to register the largest market share during the forecast period driven by increasing digital transformation initiatives and the rise of remote work. The region's expanding internet penetration and technological advancements further propel this trend. Additionally, government initiatives promoting smart city development and investments in telecommunications infrastructure support the market's expansion. Key players in the region such as Nokia Corporation, Huawei Technologies, Avaya Holdings Corp. etc are focusing on innovative features to cater to diverse business needs, fostering competitive dynamics in the region.
North America is projected to witness the highest CAGR over the forecast period fuelled by the increasing demand for flexible communication solutions and remote work arrangements. The presence of major technology companies and start-ups in the region further stimulates innovation and competition. Additionally, the growing emphasis on digital transformation and the integration of artificial intelligence in communication tools are driving market growth, making North America a key player in the global UCaaS landscape.
Key players in the market
Some of the key players profiled in the Internet Protocol (IP) Telephony & Unified Communications as-a-Service Market include Microsoft, Cisco Systems, Broadvoice, Windstream, Masergy, Tata Communications, RingCentral, Mitel Networks, Avaya, Zoom Video Communications, GoTo, 8x8 Inc., Vonage, Fuze, Nokia Corporation, LogMeIn, NEC Corporation and Alcatel-Lucent Enterprise.
In October 2024, Zoom introduced significant enhancements to its UCaaS (Unified Communications as-a-Service) offerings with the Zoom One platform. This all-in-one solution seamlessly integrates phone, messaging, and video conferencing into a single unified platform, making it easier for businesses to manage communications.
In November 22, 2021, Tata Communications launched the GlobalRapide platform, a comprehensive managed Unified Communications as a Service (UCaaS) solution designed for enterprises seeking to enhance their communication infrastructure. This new offering aims to provide a cloud-driven, efficient, and secure communication experience by facilitating global Session Initiation Protocol (SIP) connectivity.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.