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歐洲IP電話與 UCaaS（統一通訊即服務）-市場佔有率分析、產業趨勢、成長預測（2025-2030 年）

Europe IP Telephony And Unified Communications As-a-service - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

歐洲IP電話和 UCaaS（統一通訊即服務）市場預計在預測期內複合年成長率為 8.5%。

歐洲 IP 電話和統一通訊即服務市場-IMG1

主要亮點

  • 歐洲IP電話和UCaaS（統一通訊即服務）市場正在快速成長，為企業創造價值，為服務供應商創造機會。 ISDN（綜合業務數位網路）的退役為企業轉向基於 IP（網際網路協定）的通訊解決方案（例如線路側 VoIP、SIP 叢集、雲端 PBX 和 UCaaS）創造了機會。
  • 過去 20 年來，VoIP 一直呈上升趨勢，隨著技術進步、行業支持和採用，這個市場似乎不會很快放緩。隨著越來越多的人和組織使用和依賴 VoIP，研究和監控市場趨勢以確保您的公司充分利用 VoIP 非常重要。
  • 在過去幾年中，通訊管道已穩步整合為單一服務。 UCaaS（統一通訊即服務）就是從這項技術中誕生的。儘管 VoIP 是基礎技術，但這些服務提供的不僅僅是電話通話。 Web 和視訊會議、傳真、即時通訊和團隊協作功能是可以整合到單一服務平台中的其他一些服務。
  • 使用 UCaaS 的最大好處之一是，無需單獨購買和安裝視訊和音訊設備、即時通訊軟體和電話解決方案，從而節省了建立通訊網路的時間和金錢。
  • UCaaS 的另一個重要優勢是它是雲端基礎的。這意味著客戶只要有網路接入，就可以從任何地方存取和登錄，這就是 5G 發揮作用的地方。 UCaaS是雲端基礎的，因此很容易與其他行銷工具整合。
  • VoIP 是企業在這些不確定時期迅速適應需求的工具，當時大部分勞動力被迫在家工作以遏制新冠病毒感染的上升。員工需要科技來與同事保持聯繫和協作。 VoIP 通話透過 Internet 進行，讓員工可以使用家庭 Internet 連線呼叫同事、參加視訊會議並保持聯繫。隨著許多 IT 和通訊行業將企業活動轉移到線上以在 COVID-19 封鎖期間繼續業務，對雲端基礎的UCC 解決方案的需求正在不斷增加。 UCC 解決方案由 UCC、企業語音通訊和遠距臨場系統組成，大多數通訊供應商（包括 Google、Microsoft 和 Zoom）都提供 UCC 解決方案，並提供具有成本效益的通訊平台，可降低業務成本、提高生產力。

歐洲IP電話和 UCaaS 市場趨勢

5G 採用推動市場

  • 5G 是第五代無線網路技術，預計將徹底改變網路連線。其主要優點包括更快的網路速度、更快的反應時間以及消除資料傳輸過程中的封包遺失和抖動。 VoIP 用戶將受益於改進的通話品質、撥打和接聽電話時更快的連接以及更高的容量。
  • 歐盟委員會很早就認知到5G的潛力，並於2013年成立了5G官民合作關係（5G-PPP），以加速5G研發。歐盟委員會已撥款超過 7 億歐元的公共資金來支持 Horizo​​​​n 2020 計畫下的這項工作。
  • Telefonica 德國公司（品牌名稱為 O2）打算部署該基地台以增加大型活動的容量。每個行動裝置都有一個最長可達 30 公尺的天線。 O2 客戶可以使用各種頻段（包括 3.6GHz 頻段）從基地台獲得 4G 和 5G 覆蓋範圍。
  • 5G環境將比4G快20倍，速度和資料處理能力的提升將使人工智慧技術能夠近乎即時地處理大量資料。現在，您可以使用更強大的線上協作工具，延遲更低，連線速度更快。 5G 無線將把網路服務推向新的高度，在辦公室、家庭和旅途中提供更快的通訊，並支援新一代遠端協作工具。
  • 隨著 5G 的發展，UCaaS 將促進更強大的通訊和協作解決方案的整合和交付。

人工智慧融合將驅動市場

  • 人工智慧在許多領域都取得了長足的進步，VoIP 產業也不例外。例如，依靠人工撥打和接聽電話的客服中心可以改善服務交付。這可以透過為消費者提供人工智慧輔助的自助解決方案和選項來實現，讓人類代理人只處理最困難的問題。
  • 人工智慧還可以評估客服中心客服人員與客戶之間的互動，並預測客戶行為以及他們最常被問到的問題。一旦以易於理解的方式提取這些資料，人工代理就可以透過預測客戶的需求並在更短的時間內解決問題來更好地服務客戶。
  • 2022 年 2 月，歐洲雲端和 EDGE 供應商 G-Core Labs 宣佈在歐洲推出新的公共 AI 雲端服務。該公司表示，選擇IPU系統是為了滿足對強大、高效和安全的雲端基礎的人工智慧日益成長的需求。為了滿足歐洲公司、領先實驗室和研究機構的資料主權需求，G-Core Labs的首個IPU服務將建立在盧森堡的初始IPU叢集上，預計將在中歐進一步發展。
  • STARLIGHT 是歐盟支持的創新計劃，旨在增強歐盟在執法機構 (LEA) 人工智慧 (AI) 領域的戰略自主權，於 2021 年 10 月 1 日啟動。 STARLIGHT 是由 CEA（法國替代能源和核能委員會）主導的一個為期四年的協作創新計劃，旨在提高執法部門對人工智慧的合法和道德使用的了解，以加強調查和網路安全業務，並支持人工智慧協助打擊犯罪和原子能委員會。
  • 與當今僅透過 VoIP 技術實現的優勢相比，人工智慧和 VoIP 正在對技術產生巨大影響。特別是在通訊領域，人工智慧正被用於傳送 VoIP，為小型企業到大型企業帶來更多好處並提高效率。

歐洲IP電話和 UCaaS 產業概述

歐洲IP電話和 UCaaS（統一通訊即服務）市場因不同區域參與企業的存在而被細分。此外，主要企業正在採取併購和產品創新等多種策略，以獲得相對於競爭對手的優勢。

  • 2021年9月，RingCentral獲得了統一許可，允許該公司在印度提供UCaaS（統一通訊即服務）和CCaaS（聯絡中心即服務）解決方案。這使得 RingCentral 成為第一家在印度提供完全相容的語音和其他統一雲端通訊的全球雲端供應商。 RingCentral 為各種規模的全球企業提供了在印度和世界各地使用 RingCentral 的訊息和視訊電話 (MVP) 解決方案的權限，加速了他們的雲端之旅。
  • 2021 年 11 月，RingCentral, Inc. 宣布與全球商業通訊先驅 Mitel 達成策略協議，為 Mitel 的全球客戶群提供存取 RingCentral 的雲端通訊平台訊息 Video Telephony (MVP) 的無縫遷移路線。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 研究假設和市場定義

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 買家/消費者的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間敵對關係的強度
  • COVID-19對國內付款市場的影響

第5章 主要市場細分

  • 按解決方案
    • 硬體
    • 軟體
  • 按類型
    • 整合接入/對話啟動協定(SIP) 集群
    • 託管IP PBX
    • 託管 IP PBX
  • 按組織規模
    • 主要企業
    • 小型企業
  • 按最終用戶
    • BFSI
    • 醫療保健
    • 零售
    • 資訊科技/通訊
    • 政府機構
    • 製造業
    • 其他
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第6章 競爭狀況

  • 公司簡介
    • Freshworks Inc
    • Intermedia.net, Inc
    • Microsoft
    • Mitel Networks Corp.
    • Ooma, Inc
    • RingCentral MVP
    • Vonage
    • Ziff Davis, Inc.
    • 8x8, Inc.
    • Ascom Holding AG
    • Cisco Systems, Inc.
    • Panasonic Corporation
    • NEC Corporation
    • Grandstream Networks, Inc.
    • DIALPAD, INC.

第7章 投資分析

第8章市場的未來

簡介目錄
Product Code: 91209

The Europe IP Telephony And Unified Communications As-a-service Market is expected to register a CAGR of 8.5% during the forecast period.

Europe IP Telephony And Unified Communications As-a-service - Market - IMG1

Key Highlights

  • The European market for IP telephony and unified communications as a service (UCaaS) is growing rapidly, generating value for enterprises and opportunities for service providers. Decommissioning of the Integrated Services Digital Network (ISDN) is creating chances for enterprises to migrate to Internet Protocol (IP)-based communications solutions, such as line-side voice over IP (VoIP), SIP trunking, cloud private branch exchange (PBX), and UCaaS.
  • VoIP has been increasing for the past two decades, and with technology advancements, industry support, and widespread use, it does not appear that this market will slow down anytime soon. As more people and organizations use and rely on VoIP, it's important to research and monitor market trends to ensure that you and your company are getting the most out of it.
  • Communication channels have been steadily consolidated into a single service during the last few years. Unified Communications as a Service was born due to this technique (UCaaS). Although VoIP is the underlying technology, these services provide much more than just phone calls. Web and video conferencing, faxing, instant messaging, and team collaboration features are some of the other services that can be integrated into a single service platform.
  • One of the most significant benefits of utilizing UCaaS is that it may save organizations time and money when setting up their communications networks because they won't have to buy and install separate video and audio equipment, instant messaging software, or phone solutions.
  • Another key benefit of UCaaS is that it is cloud-based, which is why organizations should keep an eye on it. This means that customers can access it or log in from wherever as long as they have access to the Internet, which is where 5G comes in. Because UCaaS is cloud-based, linking it with other marketing tools is simple.
  • VoIP was the tool that businesses quickly adapted to meet their needs in these uncertain times when a large portion of the working world was sent to work from home to help stem the rising tide of COVID infections. Employees needed technology to keep them connected to and collaborate with their coworkers. Employees might work from home and use their domestic Internet connections to call coworkers, participate in video conferences, and stay reachable because VoIP calling happens over the Internet. The demand for cloud-based UCC solutions is increasing due to many IT and telecom industries moving their company activities online to continue operations during the COVID-19-imposed lockdown. UCC solutions, comprising UCC, enterprise telephony, and telepresence, are being offered by the majority of telecom providers, including Google, Microsoft, and Zoom, to enable cost-effective communication platforms, lowering business costs, and boost productivity.

Europe IP Telephony and UCaaS Market Trends

Adoption of 5G will drive the Market

  • The fifth-generation wireless network technology, 5G, is expected to revolutionize internet connectivity. Its primary benefits include higher internet speeds, shorter reaction times, and eliminating packet loss and jitter during data transmission. VoIP users will benefit from improved call quality, faster connectivity while making and receiving calls, and higher capacity.
  • The European Commission recognized 5G prospects early on, forming a public-private partnership on 5G (5G-PPP) in 2013 to speed up 5G research and development. The European Commission has allocated more than EUR 700 million in public funds to support this work under the Horizon 2020 program.
  • Telefonica Germany, which goes by the brand name O2, intends to deploy the base stations to boost capacity for huge events. Each mobile device has an antenna that may be extended up to 30 meters. O2 customers can get 4G and 5G coverage from the base stations, which will use a range of spectrum bands, including the 3.6 GHz band.
  • With a 20-fold increase in speed over 4G in a 5G setting, Artificial intelligence technologies will be able to process large amounts of data in near real-time as speed and data processing capabilities increase. Using more powerful online collaboration tools with lower latency and faster connectivity will be possible. 5G wireless will catapult internet service to new heights, offering faster speeds in the office, at home, and on the go and supporting a new generation of remote collaboration tools.
  • As 5G evolves, UCaaS will facilitate the consolidation and delivery of even more robust communications and collaboration solutions.

Artificial Intelligence Integration will drive the Market

  • AI has made enormous strides in many areas, and the VoIP industry is no exception. Service delivery will improve at call centers that rely on humans to make and pick calls, for example. This can be accomplished by giving consumers AI-assisted self-help solutions and options, leaving human agents to handle only the most difficult issues.
  • AI can also evaluate call center interactions between agents and customers to forecast customer behavior and the most frequently asked questions. Human agents can better serve clients by predicting what they need and resolving their issues in less time once this data has been distilled into an understandable manner.
  • In February 2022 - G-Core Labs, a European cloud and EDGE provider, introduced a new public AI cloud service in Europe, which the company claims to use Graphcore Intelligence Processing Units. The company stated that it chose IPU systems to fulfill the growing demand for cloud-based AI that is powerful, efficient, and safe. To fulfill the data sovereignty demands of European corporations, major labs, and research institutions, G-Core Labs' first IPU service will be constructed on an initial IPU cluster in Luxembourg, with further development anticipated in Central Europe.
  • STARLIGHT, a European Union-backed innovation project aimed at increasing the EU's strategic autonomy in the field of artificial intelligence (AI) for law enforcement agencies (LEAs), began on October 1, 2021. STARLIGHT is a four-year collaborative innovation project led by CEA (the French Alternative Energies and Atomic Energy Commission) to improve law enforcement agencies' understanding of AI's legal and ethical use, bolstering their investigative and cybersecurity operations and assisting them in combating the misuse of AI-supported crime and terrorism.
  • Compared to today's benefits achieved only through VoIP technology, artificial intelligence and VoIP have significantly impacted technology, specifically in the telecommunications world where artificial intelligence is used for shipping VoIP delivering more benefits and increased efficiency for small businesses to large.

Europe IP Telephony and UCaaS Industry Overview

The Europe IP Telephony and Unified Communications as- a- service market is fragmented due to the presence of various regional players. In addition, key companies are involved in multiple strategies such as mergers & acquisitions and product innovation, among others, to gain a competitive edge over others.

  • In September 2021 - RingCentral received a Unified License, allowing it to offer its Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions in India. This makes RingCentral the first global cloud provider to offer fully compliant voice and other unified cloud communications in India. RingCentral will give global enterprises of all sizes access to RingCentral's Message Video Phone (MVP) solutions globally, including in India, to help them speed their journey to the cloud.
  • In November 2021 - RingCentral, Inc. announced a strategic agreement with Mitel, a global pioneer in business communications, to provide Mitel's global client base with a seamless migration route to RingCentral's Message Video Phone (MVP) cloud communications platform.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definitions

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness-Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Impact of COVID-19 on the payments market in the country

5 Key Market Segments

  • 5.1 By Solution
    • 5.1.1 Hardware
    • 5.1.2 Software
  • 5.2 By Type
    • 5.2.1 Integrated Access/Session Initiation Protocol (SIP) Trunking
    • 5.2.2 Managed IP PBX
    • 5.2.3 Hosted IP PBX
  • 5.3 By Organization Size
    • 5.3.1 Large Enterprises
    • 5.3.2 Small and Medium Enterprises
  • 5.4 By End User
    • 5.4.1 BFSI
    • 5.4.2 Healthcare
    • 5.4.3 Retail
    • 5.4.4 IT & Telecom
    • 5.4.5 Government
    • 5.4.6 Manufacturing
    • 5.4.7 Others
  • 5.5 By Geography
    • 5.5.1 North America
    • 5.5.2 Europe
    • 5.5.3 Asia Pacific
    • 5.5.4 Latin America
    • 5.5.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Freshworks Inc
    • 6.1.2 Intermedia.net, Inc
    • 6.1.3 Microsoft
    • 6.1.4 Mitel Networks Corp.
    • 6.1.5 Ooma, Inc
    • 6.1.6 RingCentral MVP
    • 6.1.7 Vonage
    • 6.1.8 Ziff Davis, Inc.
    • 6.1.9 8x8, Inc.
    • 6.1.10 Ascom Holding AG
    • 6.1.11 Cisco Systems, Inc.
    • 6.1.12 Panasonic Corporation
    • 6.1.13 NEC Corporation
    • 6.1.14 Grandstream Networks, Inc.
    • 6.1.15 DIALPAD, INC.

7 INVESTMENT ANALYSIS

8 FUTURE OF THE MARKET