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整合通訊雲端服務 XaaS

市場調查報告書

商品編碼

1627582

統一通訊即服務 (UCaaS) 市場：預測（2025-2030 年）

Unified Communications as a Service (UCaaS) Market - Forecasts from 2025 to 2030

出版日期: 2024年12月20日 | 出版商:

Knowledge Sourcing Intelligence | 英文 142 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

統一通訊即服務 (UCaaS) 市場規模預計將從 2025 年的 851.9 億美元增至 2030 年的 1,726.91 億美元，複合年成長率為 15.18%。

UCaaS（統一通訊即服務）是一種有助於改善客戶互動的統一通訊平台。 UCaaS（統一通訊即服務）為全球技術部門提供了多種好處，並幫助企業提高靈活性。該平台還有助於提高計劃透明度並為員工提供進入公司的權限。統一通訊即服務 (UCaaS) 還可以幫助員工提高業務效率和效率。

預測期內，全球網路使用量的增加也有望推動 UCaaS 平台的成長。隨著全球網路使用量的增加，遠距工作機會也預計會增加。網路使用量的增加也增強了企業和公司在多個地點僱用員工的能力。

全球網路人口大幅成長。通訊在報告中表示，到 2024 年，全球約 68% 的人口將使用網際網路，高於 2021 年的 62%。該聯盟進一步指出，到2022年，網路使用人數將達到51億，到2023年將上升至53億。到2024年，全球使用網路的個人總數預計將達到55億人。

統一通訊即服務 (UCaaS) 市場的促進因素：

遠距辦公的採用率提高

推動全球統一通訊即服務 (UCaaS) 市場成長的主要因素是全球市場擴大採用遠距工作文化。隨著遠距工作文化的日益普及，對支援員工遠距工作的軟體平台的需求顯著增加。

UCaaS（統一通訊即服務）為企業和組織提供了多種好處，讓他們為員工提供存取權限，使他們可以在任何地方工作。該平台有助於提高平台安全性並簡化遠距工作平台。 UCaaS（統一通訊即服務）簡化了業務並提高了生產力和協作。該平台還有助於提供更好的客戶服務。

遠距工作文化已在全球廣泛傳播，因為它為員工提供了輕鬆舒適的工作方式。美國勞工統計局在其全國遠程辦公報告中表示，美國市場遠距辦公人口顯著增加。該局稱，2023年4月，美國遠距辦公勞動力比例達18.5%，5月上升至18.9%，6月上升至19%。至2023年7月，遠程辦公人口將達19.9%。該機構進一步表示，截至 2023 年 4 月，約有 20.3% 的女性和 16.7% 的男性在遠距工作，而到 2023 年 7 月，這一數字將上升至 22.5% 的女性和 17.8% 的男性。

統一通訊即服務 (UCaaS) 市場的地理展望：

預計北美的 UCaaS（統一通訊即服務）市場將顯著成長。

Zoom、Verizon 和 Microsoft 等大公司的存在正在推動該國的 UCaaS（統一通訊即服務）市場的發展。 2024 年 11 月，Jenne, Inc. 宣布增加 Zoom Video Communications, Inc.，大幅擴展其產品組合。 Jenne, Inc. 是一家技術產品和解決方案的增值分銷商。此次合作將把 Zoom 的 AI 優先工作平台帶給 Jenne, Inc. 的經銷商及其客戶，增強他們為新時代靈活、現代化的職場通訊提供的解決方案。此次合作對 Jenne 來說意義重大，因為它提供了變革性的技術解決方案。 Zoom 的解決方案套件，包括 Zoom AI Companion、Zoom Phone、Zoom Team Chat、Zoom Contact Center、Zoom Docs 和 Zoom Meetings，將補充 Jenne 的廣泛產品組合。

美國也是對人工智慧應用發展貢獻最大的國家。根據美國勞工統計局的數據，美國人工智慧投資預計將從2022年的509.9億美元增加到2022年的597.8億美元。這正在刺激人工智慧在UCaaS（統一通訊即服務）的應用。隨後，8x8, Inc. 於 2024 年 1 月宣布增強其 8x8 XCaaS（體驗通訊即服務）整合雲端客服中心和整合通訊平台。

為什麼要購買這份報告？

深刻的分析：獲得深入的市場洞察，涵蓋主要地區和新興地區，重點關注客戶群、政府政策和社會經濟因素、消費者偏好、垂直行業和其他子區隔。
競爭格局：了解全球主要企業所採用的策略策略，並了解正確策略帶來的潛在市場滲透率。
市場趨勢和促進因素：探索動態因素和關鍵市場趨勢以及它們將如何影響未來的市場發展。
可行的建議：利用洞察力做出策略決策，在動態環境中開闢新的業務流和收益。
受眾廣泛：對於新興企業、研究機構、顧問公司、中小企業和大型企業都有益且具有成本效益。

它有什麼用途？

產業與市場分析、商業機會評估、產品需求預測、打入市場策略、地理擴張、資本支出決策、法律規範與影響、新產品開發、競爭影響

研究範圍

2022 年至 2030 年的實際資料和預測
成長機會、挑戰、供應鏈前景、法規結構、顧客行為、趨勢分析
競爭定位、策略與市場佔有率分析
細分和區域分析，包括收益成長和預測國家
公司概況（策略、產品、財務、主要發展等）

UCaaS（統一通訊即服務）市場細分為：

按應用

企業語音通訊
會議（音訊/視訊/網路會議）
通訊
支援溝通的業務流程

按最終用戶

BFSI
資訊科技/通訊
零售
衛生保健
公共機構
教育
其他

按地區

北美洲
美國
加拿大
墨西哥
南美洲
巴西
阿根廷
其他
歐洲
英國
法國
德國
義大利
西班牙
其他
中東和非洲
沙烏地阿拉伯
UAE
其他
亞太地區
中國
日本
韓國
印度
印尼
泰國
台灣
其他

Unified Communications as a Service (UCaaS) is a type of integrated communication platform, which helps in improving customer interactions. The unified communications as a service (UCaaS) provides multiple benefits to the global technological sector, which helps enhance the flexibility of the companies. The platform also helps in improving the project clarity and offering access to the company to the employees. Unified communications as a service also helps in enhancing the operational productivity and efficiencies of the employees.

The increasing global utilization of the internet across the globe is also expected to propel the growth of the UCaaS platform during the forecasted timeline. With the increasing usage of the internet across the world, access to remote work is also expected to increase. The increasing usage of the internet also enhances the capabilities of companies or corporations to hire employees from multiple locations.

The global population using the internet witnessed an increase significantly. The International Telecommunication Union, in its report, stated that in 2024, about 68% of the global population uses the Internet, which increased from 62% in 2021. The agency further stated that in 2022, the total number of individuals using the internet was recorded at 5.1 billion, which increased to 5.3 billion in 2023. In 2024, the total number of individuals across the globe will use the internet was recorded at 5.5 billion.

Unified communications as a service (UCaaS) market drivers:

Increase in Adoption of Remote Work

The major factor propelling the growth of the global unified communication as a service market is the increasing adoption of remote work culture in the global market. With the increasing adoption of remote work culture, the need for a software platform that allows the access of employees to work remotely increases significantly.

Unified communication as a service or UCaaS offers multiple benefits to companies and corporations in offering access to the employees to offer the capabilities to work from any location. The platform helps in improving the security of the platform and also simplifies the remote work platform. Unified communication as a service also streamlines operations and enhances productivity and collaboration. The platform can also help in offering improved and better customer services.

The culture of remote work across the globe increased significantly, majorly it helps offer employees easy and comfortable access to work. The U.S. Bureau of Labor Statistics in its national telework report stated that in the US market, the remote work population increased massively. The agency stated that in the USA the total population with remote work was recorded at 18.5% in April 2023, which increased to 18.9% in May, and 19% in June. In July 2023, the total population of teleworks was recorded at 19.9%. The agency further stated that in April 2023, about 20.3% of women and 16.7% of men worked remotely, which increased to 22.5% for women and 17.8% for men in July 2023.

Unified communications as a service (UCaaS) market geographical outlook:

The North American region is expected to witness significant growth in the unified communications as a service (UCaaS) market.

The presence of major players like Zoom, Verizon, and Microsoft among others is significantly driving the market for Unified Communication as a service in the country. In November 2024, Jenne, Inc., announced a significant expansion of its portfolio with the addition of Zoom Video Communications, Inc. Jenne, Inc. is a value-added distributor of technology products and solutions. This collaboration would bring Zoom's AI-first work platform to Jenne's resellers and their customers, enhancing solutions for a new era of flexible, modern workplace communication. The collaboration was significant for Jenne in delivering transformative technology solutions. Zoom's suite of solutions-including Zoom AI Companion, Zoom Phone, Zoom Team Chat, Zoom Contact Center, Zoom Docs, and Zoom Meetings would complement Jenne's extensive portfolio.

Besides, the USA is the foremost contributor to the development of artificial intelligence applications. According to the U.S. Bureau of Labor Statistics, AI investment in the United States reached US$59.78 billion in 2022 from US$50.99 billion in 2022. This is fueling the application of artificial intelligence in Unified Communication as a service. Following this, 8x8, Inc. announced enhancements to the 8x8 XCaaS (Experience Communications as a Service) integrated cloud contact center and unified communications platform in January 2024.

Reasons for buying this report:-

Insightful Analysis: Gain detailed market insights covering major as well as emerging geographical regions, focusing on customer segments, government policies and socio-economic factors, consumer preferences, industry verticals, other sub- segments.
Competitive Landscape: Understand the strategic maneuvers employed by key players globally to understand possible market penetration with the correct strategy.
Market Drivers & Future Trends: Explore the dynamic factors and pivotal market trends and how they will shape up future market developments.
Actionable Recommendations: Utilize the insights to exercise strategic decision to uncover new business streams and revenues in a dynamic environment.
Caters to a Wide Audience: Beneficial and cost-effective for startups, research institutions, consultants, SMEs, and large enterprises.

What do businesses use our reports for?

Industry and Market Insights, Opportunity Assessment, Product Demand Forecasting, Market Entry Strategy, Geographical Expansion, Capital Investment Decisions, Regulatory Framework & Implications, New Product Development, Competitive Intelligence

Report Coverage:

Historical data & forecasts from 2022 to 2030
Growth Opportunities, Challenges, Supply Chain Outlook, Regulatory Framework, Customer Behaviour, and Trend Analysis
Competitive Positioning, Strategies, and Market Share Analysis
Revenue Growth and Forecast Assessment of segments and regions including countries
Company Profiling (Strategies, Products, Financial Information, and Key Developments among others)

The unified communications as a service (UCaaS) Market is analyzed into the following segments:

By Application

Enterprise Telephony
Meetings (Audio/Video/Web Conferencing)
Messaging
Communication-Enabled Business Processes

By End-User

BFSI
IT & Telecom
Retail
Healthcare
Public Sector
Education
Others

By Geography

North America
United States
Canada
Mexico
South America
Brazil
Argentina
Others
Europe
United Kingdom
France
Germany
Italy
Spain
Others
Middle East and Africa
Saudi Arabia
UAE
Others
Asia Pacific Region
China
Japan
South Korea
India
Indonesia
Thailand
Taiwan
Others

1. INTRODUCTION

1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Market Segmentation
1.5. Currency
1.6. Assumptions
1.7. Base and Forecast Years Timeline
1.8. Key benefits for the stakeholders

2. RESEARCH METHODOLOGY

2.1. Research Design
2.2. Research Process

3. EXECUTIVE SUMMARY

3.1. Key Findings

4. MARKET DYNAMICS

4.1. Market Drivers
4.2. Market Restraints
4.3. Porter's Five Forces Analysis
- 4.3.1. Bargaining Power of Suppliers
- 4.3.2. Bargaining Power of Buyers
- 4.3.3. The Threat of New Entrants
- 4.3.4. Threat of Substitutes
- 4.3.5. Competitive Rivalry in the Industry
4.4. Industry Value Chain Analysis
4.5. Analyst View

5. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY APPLICATION

5.1. Introduction
5.2. Enterprise Telephony
5.3. Meetings (Audio/Video/Web Conferencing)
5.4. Messaging
5.5. Communication-Enabled Business Processes

6. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY END-USER

6.1. Introduction
6.2. BFSI
6.3. IT & Telecom
6.4. Retail
6.5. Healthcare
6.6. Public Sector
6.7. Education
6.8. Others

7. UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS) MARKET BY GEOGRAPHY

7.1. Introduction
7.2. North America
- 7.2.1. By Application
- 7.2.2. By End-User
- 7.2.3. By Country
  - 7.2.3.1. United States
  - 7.2.3.2. Canada
  - 7.2.3.3. Mexico
7.3. South America
- 7.3.1. By Application
- 7.3.2. By End-User
- 7.3.3. By Country
  - 7.3.3.1. Brazil
  - 7.3.3.2. Argentina
  - 7.3.3.3. Others
7.4. Europe
- 7.4.1. By Application
- 7.4.2. By End-User
- 7.4.3. By Country
  - 7.4.3.1. United Kingdom
  - 7.4.3.2. France
  - 7.4.3.3. Germany
  - 7.4.3.4. Italy
  - 7.4.3.5. Spain
  - 7.4.3.6. Others
7.5. Middle East and Africa
- 7.5.1. By Application
- 7.5.2. By End-User
- 7.5.3. By Country
  - 7.5.3.1. Saudi Arabia
  - 7.5.3.2. UAE
  - 7.5.3.3. Others
7.6. Asia Pacific
- 7.6.1. By Application
- 7.6.2. By End-User
- 7.6.3. By Country
  - 7.6.3.1. China
  - 7.6.3.2. Japan
  - 7.6.3.3. South Korea
  - 7.6.3.4. India
  - 7.6.3.5. Indonesia
  - 7.6.3.6. Thailand
  - 7.6.3.7. Taiwan
  - 7.6.3.8. Others