市場調查報告書
商品編碼
1441968
語音分析市場 - 按組件(解決方案、服務)、按部署模型(本地、雲端)、按組織規模(中小企業、大型企業)、按最終用途、2024 - 2032 年預測Speech Analytics Market - By Component (Solution, Service), By Deployment Model (On-premises, Cloud), By Organization Size (SMEs, Large Enterprises), By End Use, Forecast 2024 - 2032 |
在產業領導者的合作與創新的推動下,2024 年至 2032 年間,全球語音分析市場的CAGR將超過 17%。隨著公司認知到語音分析在了解客戶行為和改善業務營運方面的價值,關鍵參與者之間的協作變得越來越普遍。
例如,2023 年 5 月,語音分析軟體供應商 Canary Speech 與微軟合作,利用該科技公司的人工智慧技術擴展其醫療保健機器學習語音模型。 Canary 專注於聲音生物標記技術,該技術可擷取和分析語音資料以識別異常情況。該公司強調其在臨床篩檢和症狀表現之前檢測情緒、壓力和能量水平的能力。此外,它還提出了遠距醫療和遠距醫療服務的潛在好處,旨在透過先進的語音分析來增強醫療服務。
這些合作夥伴關係促進了先進技術和分析能力的整合,提高了語音分析解決方案的效率和有效性。隨著人們對改善客戶體驗和營運績效的關注,對語音分析的需求正在激增,推動了市場成長並促進了行業內的創新。
整個語音分析產業根據組件、部署模式和區域進行分類。
到 2032 年,服務領域將建立重要的市場立足點。隨著企業優先考慮客戶滿意度和營運效率,語音分析服務的利用變得至關重要。這些服務提供了有關客戶互動、情緒和趨勢的寶貴見解,使公司能夠最佳化其服務並增強客戶體驗。透過利用語音分析服務,組織可以確定需要改進的領域、個人化互動並推動業務成長。因此,語音分析市場對服務組件的需求持續成長,推動創新和市場擴張。
2024 年至 2032 年,雲端領域的語音分析市場規模將實現顯著的CAGR。隨著企業尋求可擴展且靈活的解決方案,基於雲端的語音分析平台提供了眾多優勢。其中包括降低基礎設施成本、簡化管理和無縫可擴展性。基於雲端的解決方案能夠即時分析大量語音資料,使組織能夠獲得有關客戶互動和情緒的寶貴見解。隨著企業擴大採用雲端技術來提高效率和敏捷性,語音分析市場對雲端部署的需求持續成長,推動市場成長和創新。
亞太地區語音分析產業在 2024 年至 2032 年期間將實現令人稱讚的CAGR。隨著亞太地區的企業尋求增強客戶體驗和營運效率,語音分析解決方案的採用正在增加。這些解決方案提供了有關客戶互動和情緒的寶貴見解,使組織能夠做出數據驅動的決策。
隨著人們越來越重視利用技術來獲得競爭優勢,亞太地區對語音分析的需求不斷升級,推動了市場成長和創新。例如,2023 年 2 月,電信巨頭 Bharti Airtel 推出了一款人工智慧驅動的解決方案,旨在增強其聯絡中心呼入呼叫期間的客戶體驗。此語音分析解決方案是與 Nvidia 合作開發的,預計將最佳化對呼叫中心代理和客戶的支持,同時降低計算成本。
Global Speech Analytics Market will witness over 17% CAGR between 2024 and 2032, driven by partnerships and innovations from industry leaders. As companies recognize the value of speech analytics in understanding customer behavior and improving business operations, collaborations between key players are becoming increasingly common.
For instance, in May 2023, Canary Speech, a provider of speech analysis software, teamed up with Microsoft to leverage the tech company's AI technology in expanding its machine-learning speech models for healthcare. Canary specializes in vocal biomarker technology, which captures and analyzes speech data to identify irregularities. The company emphasized its capability to detect mood, stress, and energy levels before clinical screenings and symptom manifestation. Additionally, it suggested potential benefits for telemedicine and remote medical services, aiming to enhance healthcare delivery through advanced speech analysis.
These partnerships facilitate the integration of advanced technologies and analytical capabilities, enhancing the efficiency and effectiveness of speech analytics solutions. With a focus on improving customer experience and operational performance, the demand for speech analytics is surging, driving market growth and fostering innovation within the industry.
The overall Speech Analytics Industry is classified based on the component, deployment mode, and region.
Service segment will establish a significant market foothold by 2032. As businesses prioritize customer satisfaction and operational efficiency, the utilization of speech analytics services becomes paramount. These services offer valuable insights into customer interactions, sentiments, and trends, enabling companies to optimize their services and enhance customer experience. By leveraging speech analytics services, organizations can identify areas for improvement, personalize interactions, and drive business growth. As a result, the demand for service components within the speech analytics market continues to grow, driving innovation and market expansion.
Speech analytics market size from the cloud segment will register a noteworthy CAGR from 2024 to 2032. As businesses seek scalable and flexible solutions, cloud-based speech analytics platforms offer numerous advantages. These include reduced infrastructure costs, simplified management, and seamless scalability. With the ability to analyze vast amounts of speech data in real time, cloud-based solutions empower organizations to gain valuable insights into customer interactions and sentiments. As businesses increasingly embrace cloud technology for enhanced efficiency and agility, the demand for cloud deployment within the speech analytics market continues to rise, driving market growth and innovation.
Asia Pacific speech analytics industy will record a commendable CAGR over 2024-2032. As businesses in Asia Pacific seek to enhance customer experience and operational efficiency, the adoption of speech analytics solutions is on the rise. These solutions offer valuable insights into customer interactions and sentiments, empowering organizations to make data-driven decisions.
With a growing emphasis on leveraging technology for competitive advantage, the demand for speech analytics in the Asia Pacific continues to escalate, driving market growth and innovation. For instance, in February 2023, Bharti Airtel, a telecom giant, unveiled an artificial intelligence-driven solution aimed at enhancing customer experience during inbound calls to its contact center. Developed in collaboration with Nvidia, this speech analytics solution was anticipated to optimize support for call center agents and customers while reducing computing costs.