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市場調查報告書
商品編碼
1478636

語音分析市場,佔有率,規模,趨勢,產業分析報告：依產品、業務功能、部署模型、最終用途產業、地區、細分市場預測，2024-2032 年

Speech Analytics Market Share, Size, Trends, Industry Analysis Report, By Offering (Solution, Services); By Business Function; By Deployment Model; By End Use Industry; By Region; Segment Forecast, 2024- 2032
出版日期: | 出版商: Polaris Market Research | 英文 117 Pages | 商品交期: 最快1-2個工作天內

價格

根據Polaris Market Research的最新研究，到2032年，全球語音分析市場預計將達到114.5266億美元。該研究報告提供了對當前市場動態的詳細洞察，並對未來市場成長進行了分析。

由於各行業對即時洞察的需求不斷增長，語音分析市場正在經歷顯著成長。企業正在利用語音分析技術從電話和社群媒體對話等客戶互動中提取有價值的見解。即時轉錄、情緒分析和主題分類讓企業即時瞭解客戶情緒。此外，語音分析有助於識別趨勢、監控座席績效並即時檢測潛在問題，從而促進明智的決策並改善客戶體驗。電信、金融、醫療保健、零售和酒店等行業越來越多地採用語音分析解決方案來保持競爭力。

各行業在資料隱私和安全方面受到嚴格的監管和更嚴格的審查。語音分析解決方案提供基本功能，透過監控和分析客戶互動來確保遵守 GDPR、HIPAA 和 PCI-DSS 等法規。偵測潛在的合規違規行為、識別詐欺行為並降低與違規相關的風險。特別是在金融和醫療保健等受到高度監管的行業，語音分析可以在減輕法律和聲譽風險方面發揮重要作用。透過利用先進的自然語言處理和機器學習，公司正在主動識別合規性問題並推動語音分析市場的成長和創新。

與全通路分析的整合將進一步推動語音分析市場的成長。致力於跨多個管道提供無縫、個人化客戶體驗的公司正在認識到全面的全通路分析的重要性。語音分析解決方案透過分析語音互動以及其他管道數據來提供協助。將語音分析納入全通路平台可以讓企業全面瞭解客戶互動，增強旅程映射和預測建模功能。這種整合優化了行銷策略、改善了客戶服務並推動了收入成長。此外，還可以促進跨通路洞察，使企業能夠做出更明智的決策。隨著企業優先考慮數據驅動策略以改善客戶體驗並推動成功，對與全通路分析平台整合的語音分析解決方案的需求持續成長。

隨著公司擴展到多元化市場，對支援多種語言和通訊管道的語音分析解決方案的需求不斷增長。企業希望科技能擅長轉錄、分析和理解不同語言和跨不同管道（例如電話、電子郵件和社群媒體）的對話。具有此類功能的解決方案可以全面洞察客戶情緒、偏好和行為，以提高服務品質和客戶體驗。透過優先考慮多語言和多通路支持，公司旨在調整其策略，以滿足全球客戶群的多樣化需求。

語音分析市場報告亮點

2023年，解決方案部門佔銷售額的最大佔有率，重點關注客戶體驗、客製化和可擴展性以及整合能力。

2023年，專注於客戶洞察、潛在客戶開發和轉換以及銷售績效監控的銷售和行銷部門在銷售額中佔據很大佔有率。

由於可擴展性和靈活性、成本效率和快速部署，基於雲端的細分市場預計將在預測期內顯著增長。

由於電子健康記錄的採用增加、患者護理和體驗的改善、遠距醫療和遠端患者監控，預計醫療保健行業將在預測期內顯著增長。

2023 年，由於關鍵參與者的大量存在、監管合規要求和技術基礎設施，北美地區佔據了重要的市場佔有率。

該市場與 Avaya Inc.、AWS、CallMiner、Google、NICE Ltd.、OpenText、Verint Systems Inc. 和遍佈全球的 VoiceBase, Inc. 等市場競爭對手競爭激烈。

目錄

第一章簡介

第二章執行摘要

第三章研究方法論

第四章全球語音分析市場洞察

  • 語音分析 - 產業快照
  • 語音分析市場動態
    • 驅動因素和機遇
      • 由於語音資料量的增加，產品需求預計將增加
      • 人工智慧和機器學習的日益普及預計將推動語音分析市場的成長。
    • 限制因素和課題
      • 對資料隱私和安全的擔憂可能會阻礙市場成長
  • PESTLE分析
  • 語音分析產業的趨勢
  • 價值鏈分析
  • COVID-19 影響分析

第五章全球語音分析市場：依產品分類

  • 主要發現
  • 介紹
  • 解決方案
  • 服務

第六章全球語音分析市場：依業務功能劃分

  • 主要發現
  • 介紹
  • 銷售和營銷
  • 財會
  • 運營和供應鏈
  • 其他

第七章全球語音分析市場：依最終用途產業

  • 主要發現
  • 介紹
  • 英國
  • 汽車/交通
  • 衛生保健
  • 零售和電子商務
  • 資訊科技和通訊
  • 媒體和娛樂
  • 其他

第 8 章全球語音分析市場：依部署模型

  • 主要發現
  • 介紹
  • 基於雲的
  • 本地

第九章全球語音分析市場：依地區

  • 主要發現
  • 介紹
    • 語音分析市場評估：依地區劃分，2019-2032 年
  • 北美
    • 北美：依產品劃分，2019-2032
    • 北美：依部署模式，2019-2032
    • 北美：依業務職能劃分，2019-2032
    • 北美：依最終用途產業劃分，2019-2032
    • 美國
    • 加拿大
  • 歐洲
    • 歐洲：依產品劃分，2019-2032
    • 歐洲：依部署模式，2019-2032
    • 歐洲：依業務職能劃分，2019-2032
    • 歐洲：依最終用途產業劃分，2019-2032
    • 英國
    • 法國
    • 德國
    • 義大利
    • 西班牙
    • 荷蘭
    • 俄羅斯
  • 亞太地區
    • 亞太地區：依產品劃分，2019-2032
    • 亞太地區：依部署模式劃分，2019-2032 年
    • 亞太地區：依業務職能劃分，2019-2032 年
    • 亞太地區：依最終用途產業劃分，2019-2032 年
    • 中國
    • 印度
    • 日本
    • 馬來西亞
    • 印度尼西亞
    • 韓國
  • 中東/非洲
    • 中東和非洲：依產品劃分，2019-2032
    • 中東和非洲：依部署模式劃分，2019-2032
    • 中東和非洲：依業務職能劃分，2019-2032 年
    • 中東和非洲：依最終用途產業劃分，2019-2032 年
    • 沙烏地阿拉伯
    • 南非
    • 以色列
    • 阿拉伯聯合酋長國
  • 拉丁美洲
    • 拉丁美洲：依產品分類，2019-2032
    • 拉丁美洲：依部署模式劃分，2019-2032
    • 拉丁美洲：依業務職能劃分，2019-2032 年
    • 拉丁美洲：依最終用途產業劃分，2019-2032 年
    • 墨西哥
    • 巴西
    • 阿根廷

第10章 競爭格局

  • 擴張和收購分析
    • 擴張
    • 收購
  • 夥伴關係/協作/協議/揭露

第十一章公司簡介

  • Almawave
  • Avaya Inc.
  • AWS
  • Calabrio, Inc.
  • CallMiner
  • Genesys
  • Google
  • Invoca
  • NICE Ltd.
  • OpenText
  • Talkdesk, Inc.
  • Verint Systems Inc.
  • Voci Technologies Incorporated
  • VoiceBase, Inc.
  • Vonage
Product Code: PM4824

The global Speech Analytics market size is expected to reach USD 11,452.66 Million by 2032, according to a new study by Polaris Market Research. The report "Speech Analytics Market Share, Size, Trends, Industry Analysis Report, By Offering (Solution, Services); By Business Function; By Deployment Model; By End Use Industry; By Region; Segment Forecast, 2024- 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The speech analytics market is witnessing substantial growth driven by the rising demand for real-time insights across industries. Organizations utilize speech analytics technology to extract valuable insights from customer interactions, such as phone calls and social media conversations. Real-time transcription, sentiment analysis, and topic categorization empower businesses to understand customer sentiments instantly. Moreover, speech analytics aids in identifying trends, monitoring agent performance, and detecting potential issues in real-time, driving informed decision-making and enhancing customer experiences. Industries like telecommunications, finance, healthcare, retail, and hospitality increasingly adopt speech analytics solutions to stay competitive.

Industries face rigorous regulatory mandates and heightened scrutiny regarding data privacy and security. Speech analytics solutions provide essential capabilities to ensure compliance with regulations like GDPR, HIPAA, and PCI-DSS by monitoring and analyzing customer interactions. They detect potential compliance breaches, identify fraudulent activities, and mitigate risks associated with non-compliance. Particularly in highly regulated sectors such as finance and healthcare, speech analytics play a vital role in mitigating legal and reputational risks. By leveraging advanced natural language processing and machine learning, organizations proactively identify compliance issues, driving market expansion and innovation in the speech analytics market.

Integration with omnichannel analytics further drives growth in the speech analytics market. Businesses aiming for seamless, personalized customer experiences across multiple channels recognize the importance of comprehensive omnichannel analytics. Speech analytics solutions contribute by analyzing voice interactions alongside other channel data. By incorporating speech analytics into omnichannel platforms, organizations gain a holistic view of customer interactions, enhancing journey mapping and predictive modeling capabilities. This integration optimizes marketing strategies, improves customer service, and drives revenue growth. Moreover, it facilitates cross-channel insights, empowering businesses to make informed decisions. The demand for speech analytics solutions integrated with omnichannel analytics platforms continues to rise as businesses prioritize data-driven strategies to enhance customer experiences and drive success.

As businesses extend operations into diverse markets, there's a growing necessity for speech analytics solutions capable of handling multiple languages and communication channels. Organizations seek technology adept at transcribing, analyzing, and comprehending conversations in various languages and across different channels, including phone calls, emails, and social media. Solutions with these capabilities provide comprehensive insights into customer sentiments, preferences, and behaviors, enhancing service quality and customer experiences. By prioritizing multilingual and multichannel support, businesses aim to tailor strategies to meet the diverse needs of their global customer base.

Speech Analytics Market Report Highlights

In 2023, the solution segment held significant revenue share owing to focus on customer experience, customization and scalability, and integration capabilities.

In 2023, the sales and marketing segment held significant revenue share owing to focus on customer insights, lead generation and conversion, and sales performance monitoring.

The cloud-based segment is expected to experience significant growth during the forecast period owing to scalability and flexibility, cost efficiency, and rapid deployment.

The healthcare segment is expected to experience significant growth during the forecast period owing to increasing adoption of electronic health records, enhanced patient care and experience, and telehealth and remote patient monitoring.

In 2023, North America region accounted for a significant market share due to large presence of key players, regulatory compliance requirements, and technological infrastructure.

The market is highly competitive owing to the existence of market players with a global presence, including Avaya Inc., AWS, CallMiner, Google, NICE Ltd., OpenText, Verint Systems Inc., and VoiceBase, Inc. among others.

Polaris Market Research has segmented the Speech Analytics market report based on offering, business function, deployment model, end use industry, and region:

Speech Analytics, Offering Outlook (Revenue - USD Million, 2019 - 2032)

  • Solution
  • Services

Speech Analytics, Business Function Outlook (Revenue - USD Million, 2019 - 2032)

  • Sales and Marketing
  • Finance and Accounting
  • Operations and Supply Chain
  • Others

Speech Analytics, Deployment Model Outlook (Revenue - USD Million, 2019 - 2032)

  • Cloud-based
  • On-premise

Speech Analytics, End Use Industry Outlook (Revenue - USD Million, 2019 - 2032)

  • BFSI
  • Automotive and Transportation
  • Healthcare
  • Retail and E-commerce
  • IT and Telecom
  • Media and Entertainment
  • Others

Speech Analytics, Regional Outlook (Revenue - USD Million, 2019 - 2032)

  • North America
  • U.S.
  • Canada
  • Europe
  • France
  • Germany
  • UK
  • Italy
  • Netherlands
  • Spain
  • Russia
  • Asia Pacific
  • Japan
  • China
  • India
  • Malaysia
  • Indonesia
  • South Korea
  • Latin America
  • Brazil
  • Mexico
  • Argentina
  • Middle East & Africa
  • Saudi Arabia
  • UAE
  • Israel
  • South Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global Speech Analytics Market Insights

  • 4.1. Speech Analytics - Industry Snapshot
  • 4.2. Speech Analytics Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Increasing volume of voice data is projected to spur the product demand
      • 4.2.1.2. Growing adoption of AI and machine learning is expected to drive speech analytics market growth
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. Data privacy and security concerns are likely to impede the market growth
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTLE Analysis
  • 4.5. Speech Analytics Industry Trends
  • 4.6. Value Chain Analysis
  • 4.7. COVID-19 Impact Analysis

5. Global Speech Analytics Market, by Offering

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • 5.3. Solution
    • 5.3.1. Global Speech Analytics Market, by Solution, by Region, 2019-2032 (USD Million)
  • 5.4. Services
    • 5.4.1. Global Speech Analytics Market, by Services, by Region, 2019-2032 (USD Million)

6. Global Speech Analytics Market, by Business Function

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • 6.3. Sales and Marketing
    • 6.3.1. Global Speech Analytics Market, by Sales and Marketing, by Region, 2019-2032 (USD Million)
  • 6.4. Finance and Accounting
    • 6.4.1. Global Speech Analytics Market, by Finance and Accounting, by Region, 2019-2032 (USD Million)
  • 6.5. Operations and Supply Chain
    • 6.5.1. Global Speech Analytics Market, by Operations and Supply Chain, by Region, 2019-2032 (USD Million)
  • 6.6. Others
    • 6.6.1. Global Speech Analytics Market, by Others, by Region, 2019-2032 (USD Million)

7. Global Speech Analytics Market, by End Use Industry

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 7.3. BFSI
    • 7.3.1. Global Speech Analytics Market, by BFSI, by Region, 2019-2032 (USD Million)
  • 7.4. Automotive and Transportation
    • 7.4.1. Global Speech Analytics Market, by Automotive and Transportation, by Region, 2019-2032 (USD Million)
  • 7.5. Healthcare
    • 7.5.1. Global Speech Analytics Market, by Healthcare, by Region, 2019-2032 (USD Million)
  • 7.6. Retail and E-commerce
    • 7.6.1. Global Speech Analytics Market, by Retail and E-commerce, by Region, 2019-2032 (USD Million)
  • 7.7. IT and Telecom
    • 7.7.1. Global Speech Analytics Market, by IT and Telecom, by Region, 2019-2032 (USD Million)
  • 7.8. Media and Entertainment
    • 7.8.1. Global Speech Analytics Market, by Media and Entertainment, by Region, 2019-2032 (USD Million)
  • 7.9. Others
    • 7.9.1. Global Speech Analytics Market, by Others, by Region, 2019-2032 (USD Million)

8. Global Speech Analytics Market, by Deployment Model

  • 8.1. Key Findings
  • 8.2. Introduction
    • 8.2.1. Global Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • 8.3. Cloud-based
    • 8.3.1. Global Speech Analytics Market, by Cloud-based, by Region, 2019-2032 (USD Million)
  • 8.4. On-premise
    • 8.4.1. Global Speech Analytics Market, by On-premise, by Region, 2019-2032 (USD Million)

9. Global Speech Analytics Market, by Geography

  • 9.1. Key findings
  • 9.2. Introduction
    • 9.2.1. Speech Analytics Market Assessment, By Geography, 2019-2032 (USD Million)
  • 9.3. Speech Analytics Market - North America
    • 9.3.1. North America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.3.2. North America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.3.3. North America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.3.4. North America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.3.5. Speech Analytics Market - U.S.
      • 9.3.5.1. U.S.: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.3.5.2. U.S.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.3.5.3. U.S.: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.3.5.4. U.S.: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.3.6. Speech Analytics Market - Canada
      • 9.3.6.1. Canada: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.3.6.2. Canada: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.3.6.3. Canada: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.3.6.4. Canada: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.4. Speech Analytics Market - Europe
    • 9.4.1. Europe: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.4.2. Europe: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.4.3. Europe: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.4.4. Europe: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.5. Speech Analytics Market - UK
      • 9.4.5.1. UK: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.5.2. UK: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.5.3. UK: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.5.4. UK: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.6. Speech Analytics Market - France
      • 9.4.6.1. France: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.6.2. France: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.6.3. France: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.6.4. France: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.7. Speech Analytics Market - Germany
      • 9.4.7.1. Germany: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.7.2. Germany: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.7.3. Germany: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.7.4. Germany: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.8. Speech Analytics Market - Italy
      • 9.4.8.1. Italy: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.8.2. Italy: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.8.3. Italy: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.8.4. Italy: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.9. Speech Analytics Market - Spain
      • 9.4.9.1. Spain: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.9.2. Spain: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.9.3. Spain: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.9.4. Spain: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.10. Speech Analytics Market - Netherlands
      • 9.4.10.1. Netherlands: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.10.2. Netherlands: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.10.3. Netherlands: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.10.4. Netherlands: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.4.11. Speech Analytics Market - Russia
      • 9.4.11.1. Russia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.4.11.2. Russia.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.4.11.3. Russia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.4.11.4. Russia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.5. Speech Analytics Market - Asia Pacific
    • 9.5.1. Asia Pacific: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.5.2. Asia Pacific: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.5.3. Asia Pacific: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.5.4. Asia Pacific: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.5. Speech Analytics Market - China
      • 9.5.5.1. China: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.5.2. China.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.5.3. China: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.5.4. China: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.6. Speech Analytics Market - India
      • 9.5.6.1. India: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.6.2. India.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.6.3. India: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.6.4. India: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.7. Speech Analytics Market - Japan
      • 9.5.7.1. Japan: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.7.2. Japan.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.7.3. Japan: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.7.4. Japan: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.8. Speech Analytics Market - Malaysia
      • 9.5.8.1. Malaysia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.8.2. Malaysia.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.8.3. Malaysia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.8.4. Malaysia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.9. Speech Analytics Market - Indonesia
      • 9.5.9.1. Indonesia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.9.2. Indonesia.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.9.3. Indonesia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.9.4. Indonesia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.5.10. Speech Analytics Market - South Korea
      • 9.5.10.1. South Korea: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.5.10.2. South Korea.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.5.10.3. South Korea: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.5.10.4. South Korea: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.6. Speech Analytics Market - Middle East & Africa
    • 9.6.1. Middle East & Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.6.2. Middle East & Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.6.3. Middle East & Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.6.4. Middle East & Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.5. Speech Analytics Market - Saudi Arabia
      • 9.6.5.1. Saudi Arabia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.5.2. Saudi Arabia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.5.3. Saudi Arabia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.5.4. Saudi Arabia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.6. Speech Analytics Market - South Africa
      • 9.6.6.1. South Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.6.2. South Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.6.3. South Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.6.4. South Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.7. Speech Analytics Market - Israel
      • 9.6.7.1. Israel: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.7.2. Israel: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.7.3. Israel: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.7.4. Israel: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.6.8. Speech Analytics Market - UAE
      • 9.6.8.1. UAE: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.6.8.2. UAE: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.6.8.3. UAE: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.6.8.4. UAE: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • 9.7. Speech Analytics Market - Latin America
    • 9.7.1. Latin America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
    • 9.7.2. Latin America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
    • 9.7.3. Latin America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
    • 9.7.4. Latin America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.7.5. Speech Analytics Market - Mexico
      • 9.7.5.1. Mexico: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.7.5.2. Mexico: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.7.5.3. Mexico: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.7.5.4. Mexico: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.7.6. Speech Analytics Market - Brazil
      • 9.7.6.1. Brazil: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.7.6.2. Brazil: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.7.6.3. Brazil: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.7.6.4. Brazil: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
    • 9.7.7. Speech Analytics Market - Argentina
      • 9.7.7.1. Argentina: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
      • 9.7.7.2. Argentina: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
      • 9.7.7.3. Argentina: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
      • 9.7.7.4. Argentina: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)

10. Competitive Landscape

  • 10.1. Expansion and Acquisition Analysis
    • 10.1.1. Expansion
    • 10.1.2. Acquisitions
  • 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

  • 11.1. Almawave
    • 11.1.1. Company Overview
    • 11.1.2. Financial Performance
    • 11.1.3. Product Benchmarking
    • 11.1.4. Recent Development
  • 11.2. Avaya Inc.
    • 11.2.1. Company Overview
    • 11.2.2. Financial Performance
    • 11.2.3. Product Benchmarking
    • 11.2.4. Recent Development
  • 11.3. AWS
    • 11.3.1. Company Overview
    • 11.3.2. Financial Performance
    • 11.3.3. Product Benchmarking
    • 11.3.4. Recent Development
  • 11.4. Calabrio, Inc.
    • 11.4.1. Company Overview
    • 11.4.2. Financial Performance
    • 11.4.3. Product Benchmarking
    • 11.4.4. Recent Development
  • 11.5. CallMiner
    • 11.5.1. Company Overview
    • 11.5.2. Financial Performance
    • 11.5.3. Product Benchmarking
    • 11.5.4. Recent Development
  • 11.6. Genesys
    • 11.6.1. Company Overview
    • 11.6.2. Financial Performance
    • 11.6.3. Product Benchmarking
    • 11.6.4. Recent Development
  • 11.7. Google
    • 11.7.1. Company Overview
    • 11.7.2. Financial Performance
    • 11.7.3. Product Benchmarking
    • 11.7.4. Recent Development
  • 11.8. Invoca
    • 11.8.1. Company Overview
    • 11.8.2. Financial Performance
    • 11.8.3. Product Benchmarking
    • 11.8.4. Recent Development
  • 11.9. NICE Ltd.
    • 11.9.1. Company Overview
    • 11.9.2. Financial Performance
    • 11.9.3. Product Benchmarking
    • 11.9.4. Recent Development
  • 11.10. OpenText
    • 11.10.1. Company Overview
    • 11.10.2. Financial Performance
    • 11.10.3. Product Benchmarking
    • 11.10.4. Recent Development
  • 11.11. Talkdesk, Inc.
    • 11.11.1. Company Overview
    • 11.11.2. Financial Performance
    • 11.11.3. Product Benchmarking
    • 11.11.4. Recent Development
  • 11.12. Verint Systems Inc.
    • 11.12.1. Company Overview
    • 11.12.2. Financial Performance
    • 11.12.3. Product Benchmarking
    • 11.12.4. Recent Development
  • 11.13. Voci Technologies Incorporated
    • 11.13.1. Company Overview
    • 11.13.2. Financial Performance
    • 11.13.3. Product Benchmarking
    • 11.13.4. Recent Development
  • 11.14. VoiceBase, Inc.
    • 11.14.1. Company Overview
    • 11.14.2. Financial Performance
    • 11.14.3. Product Benchmarking
    • 11.14.4. Recent Development
  • 11.15. Vonage
    • 11.15.1. Company Overview
    • 11.15.2. Financial Performance
    • 11.15.3. Product Benchmarking
    • 11.15.4. Recent Development

List of Tables

  • Table 1 Global Speech Analytics Market, by Offering, by Region, 2019-2032 (USD Million)
  • Table 2 Global Speech Analytics Market, by Business Function, by Region, 2019-2032 (USD Million)
  • Table 3 Global Speech Analytics Market, by End Use Industry, by Region, 2019-2032 (USD Million)
  • Table 4 Global Speech Analytics Market, by Deployment Model, by Region, 2019-2032 (USD Million)
  • Table 5 Speech Analytics Market Assessment, By Geography, 2019-2032 (USD Million)
  • Table 6 North America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 7 North America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 8 North America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 9 North America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 10 U.S.: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 11 U.S.: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 12 U.S.: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 13 U.S.: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 14 Canada: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 15 Canada: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 16 Canada: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 17 Canada: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 18 Europe: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 19 Europe: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 20 Europe: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 21 Europe: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 22 Germany: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 23 Germany: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 24 Germany: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 25 Germany: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 26 France: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 27 France: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 28 France: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 29 France: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 30 UK: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 31 UK: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 32 UK: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 33 UK: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 34 Italy: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 35 Italy: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 36 Italy: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 37 Italy: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 38 Netherlands: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 39 Netherlands: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 40 Netherlands: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 41 Netherlands: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 42 Spain: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 43 Spain: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 44 Spain: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 45 Spain: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 46 Russia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 47 Russia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 48 Russia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 49 Russia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 50 Asia Pacific: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 51 Asia Pacific: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 52 Asia Pacific: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 53 Asia Pacific: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 54 China: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 55 China: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 56 China: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 57 China: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 58 Japan: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 59 Japan: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 60 Japan: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 61 Japan: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 62 India: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 63 India: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 64 India: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 65 India: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 66 Indonesia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 67 Indonesia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 68 Indonesia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 69 Indonesia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 70 Malaysia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 71 Malaysia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 72 Malaysia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 73 Malaysia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 74 South Korea: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 75 South Korea: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 76 South Korea: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 77 South Korea: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 78 Latin America: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 79 Latin America: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 80 Latin America: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 81 Latin America: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 82 Brazil: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 83 Brazil: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 84 Brazil: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 85 Brazil: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 86 Mexico: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 87 Mexico: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 88 Mexico: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 89 Mexico: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 90 Argentina: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 91 Argentina: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 92 Argentina: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 93 Argentina: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 94 Middle East & Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 95 Middle East & Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 96 Middle East & Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 97 Middle East & Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 98 UAE: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 99 UAE: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 100 UAE: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 101 UAE: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 102 Saudi Arabia: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 103 Saudi Arabia: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 104 Saudi Arabia: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 105 Saudi Arabia: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 106 South Africa: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 107 South Africa: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 108 South Africa: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 109 South Africa: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)
  • Table 110 Israel: Speech Analytics Market, by Offering, 2019-2032 (USD Million)
  • Table 111 Israel: Speech Analytics Market, by Business Function, 2019-2032 (USD Million)
  • Table 112 Israel: Speech Analytics Market, by End Use Industry, 2019-2032 (USD Million)
  • Table 113 Israel: Speech Analytics Market, by Deployment Model, 2019-2032 (USD Million)

List of Figures

  • Figure 1. Global Speech Analytics Market, 2019-2032 (USD Million)
  • Figure 2. Integrated Ecosystem
  • Figure 3. Research Methodology: Top-Down & Bottom-Up Deployment Model
  • Figure 4. Market by Geography
  • Figure 5. Porter's Five Forces
  • Figure 6. Market by Offering
  • Figure 7. Global Speech Analytics Market, by Offering, 2021 & 2030 (USD Million)
  • Figure 8. Market by Deployment Model
  • Figure 9. Global Speech Analytics Market, by Deployment Model, 2021 & 2030 (USD Million)
  • Figure 10. Market by Business Function
  • Figure 11. Global Speech Analytics Market, by Business Function, 2021 & 2030 (USD Million)
  • Figure 12. Market by End Use Industry
  • Figure 13. Global Speech Analytics Market, by End Use Industry, 2021 & 2030 (USD Million)