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醫療保健 CRM 市場：按功能、部署類型和最終用途 - 2025 年至 2030 年全球預測

Healthcare CRM Market by Functionality (Cross-CRM, Customer Service & Support, Digital Commerce), Deployment mode (Cloud & Web-Based Model, On-Premise Model), End-Use - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 180 Pages | 商品交期: 最快1-2個工作天內

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預計2023年醫療保健CRM市場規模為177.2億美元，預計2024年將達189.2億美元，複合年成長率為7.44%，2030年將達293.1億美元。

醫療保健客戶關係管理 (CRM) 涉及利用為醫療保健組織量身定做的 CRM 技術和策略來幫助管理患者互動、簡化工作流程並提高患者照護品質。對 CRM 的需求源於對個人化病患照護、提高業務效率和改善醫療保健服務的需求。醫療保健 CRM 應用在病患管理、日程安排、申請和行銷等領域，為醫院、診所和醫療保健提供者等最終用戶提供服務。市場軌跡受到對雲端基礎的解決方案的需求不斷成長、強調以患者為中心的護理以及人工智慧和巨量資料分析等先進技術的整合等因素的影響。行動平台的日益普及以及新興國家技術投資的增加帶來了巨大的成長機會。為了利用這些機會，鼓勵公司開發 CRM 應用程式來滿足遠端醫療、預防性醫療保健和慢性病管理等特定需求。然而，市場的擴張也帶來了挑戰，例如嚴格的監管要求、資料隱私和安全問題以及 CRM 解決方案與現有系統整合的複雜性。創新至關重要，因為人工智慧驅動的患者資料分析、安全交易區塊鏈和物聯網整合等領域將增強 CRM 功能。進一步的研究可以集中在提高不同醫療保健系統之間的互通性，並開發直覺且方便用戶使用的介面以實現快速實施。市場的本質是動態的，其特點是快速的技術進步和不斷變化的監管環境，需要靈活和適應性的策略。在這一領域表現出色的公司將透過優先考慮強力的夥伴關係、持續投資研發以及不斷改進其產品以適應消費者需求和監管調整來改善其醫療保健 CRM，預計將在該領域建立永續的競爭優勢。

主要市場統計
基準年[2023] 177.2億美元
預計年份 [2024] 189.2億美元
預測年份 [2030] 293.1億美元
複合年成長率（%） 7.44%

市場動態：揭示快速發展的醫療保健 CRM 市場的關鍵市場洞察

醫療保健 CRM 市場正在因供需的動態交互作用而轉變。透過了解這些不斷變化的市場動態，公司可以準備好做出明智的投資決策、完善策略決策並抓住新的商機。全面了解這些趨勢可以幫助企業降低政治、地理、技術、社會和經濟領域的風險，同時也能幫助企業了解消費行為及其對製造業的影響。

  • 市場促進因素
    • 人口老化加劇，慢性病發生率上升
    • 醫療保健組織對結構化資料和自動化的需求不斷成長
    • 快速數位化並轉向線上訂購
  • 市場限制因素
    • 軟體實施成本高
  • 市場機會
    • 患者擴大採用虛擬護理
    • 將人工智慧和機器學習整合到 CRM 工具中
  • 市場挑戰
    • 缺乏安全和隱私問題

波特五力：駕馭醫療保健 CRM 市場的策略工具

波特的五力框架是了解市場競爭格局的重要工具。波特的五力框架為評估公司的競爭地位和探索策略機會提供了清晰的方法。該框架可幫助公司評估市場動態並確定新業務的盈利。這些見解使公司能夠利用自己的優勢，解決弱點並避免潛在的挑戰，從而確保更強大的市場地位。

PESTLE分析：了解醫療保健 CRM 市場的外部影響

外部宏觀環境因素在塑造醫療保健 CRM 市場的績效動態方面發揮著至關重要的作用。對政治、經濟、社會、技術、法律和環境因素的分析提供了應對這些影響所需的資訊。透過調查 PESTLE 因素，公司可以更了解潛在的風險和機會。這種分析可以幫助公司預測法規、消費者偏好和經濟趨勢的變化，並幫助他們做出積極主動的決策。

市場佔有率分析 了解醫療保健 CRM 市場的競爭狀況

對醫療保健 CRM 市場的詳細市場佔有率分析可以對供應商績效進行全面評估。公司可以透過比較收益、客戶群和成長率等關鍵指標來揭示自己的競爭定位。該分析揭示了市場集中、分散和整合的趨勢，為供應商提供了製定策略決策所需的洞察力，使他們能夠在日益激烈的競爭中佔有一席之地。

FPNV 醫療保健 CRM 市場定位矩陣供應商績效評估

FPNV 定位矩陣是評估醫療保健 CRM 市場供應商的重要工具。此矩陣允許業務組織根據商務策略和產品滿意度評估供應商，從而做出與其目標相符的明智決策。這四個象限使您能夠清晰、準確地分類供應商，以確定最能滿足您的策略目標的合作夥伴和解決方案。

策略分析和建議為醫療保健 CRM 市場的成功指明了道路

醫療保健 CRM 市場的策略分析對於旨在加強其在全球市場的影響力的公司至關重要。透過考慮關鍵資源、能力和績效指標，公司可以識別成長機會並努力改進。這種方法使您能夠克服競爭環境中的挑戰，利用新的商機並取得長期成功。

本報告對市場進行了全面分析，涵蓋關鍵重點領域：

1. 市場滲透率：詳細檢視當前市場環境、主要企業的廣泛資料、評估其在市場中的影響力和整體影響力。

2. 市場開拓：辨識新興市場的成長機會，評估現有領域的擴張潛力，並提供未來成長的策略藍圖。

3. 市場多元化：分析近期產品發布、開拓地區、關鍵產業進展、塑造市場的策略投資。

4. 競爭評估與情報：徹底分析競爭格局，檢驗市場佔有率、業務策略、產品系列、認證、監理核准、專利趨勢、主要企業的技術進步等。

5. 產品開發與創新：重點在於有望推動未來市場成長的最尖端科技、研發活動和產品創新。

我們也回答重要問題，以幫助相關人員做出明智的決策：

1.目前的市場規模和未來的成長預測是多少？

2. 哪些產品、區隔市場和地區提供最佳投資機會？

3.塑造市場的主要技術趨勢和監管影響是什麼？

4.主要廠商的市場佔有率和競爭地位如何？

5. 推動供應商市場進入和退出策略的收益來源和策略機會是什麼？

目錄

第1章 前言

第2章調查方法

第3章執行摘要

第4章市場概況

第5章市場洞察

  • 市場動態
    • 促進因素
      • 人口老化加劇，慢性病發生率上升
      • 醫療保健組織對結構化資料和自動化的需求不斷成長
      • 快速數位化並轉向線上產品訂購
    • 抑制因素
      • 軟體安裝成本高
    • 機會
      • 患者擴大採用虛擬護理
      • 將人工智慧和機器學習整合到 CRM 工具中
    • 任務
      • 缺乏安全和隱私問題
  • 市場區隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社群
    • 技術的
    • 合法地
    • 環境

第 6 章按功能分類的醫療保健 CRM 市場

  • 跨客戶關係管理
  • 客戶服務與支援
  • 數位商務
  • 行銷
  • 銷售

第 7 章 醫療保健 CRM 市場：依部署模式

  • 基於雲端和網路的模型
  • 本地部署模式

第 8 章 醫療保健 CRM 市場：依最終用途

  • 醫療保健付款人
  • 醫療服務提供方
  • 生命科學產業

第9章美洲醫療保健CRM市場

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美國

第10章亞太醫療保健CRM市場

  • 澳洲
  • 中國
  • 印度
  • 印尼
  • 日本
  • 馬來西亞
  • 菲律賓
  • 新加坡
  • 韓國
  • 台灣
  • 泰國
  • 越南

第11章歐洲、中東和非洲的醫療保健CRM市場

  • 丹麥
  • 埃及
  • 芬蘭
  • 法國
  • 德國
  • 以色列
  • 義大利
  • 荷蘭
  • 奈及利亞
  • 挪威
  • 波蘭
  • 卡達
  • 俄羅斯
  • 沙烏地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公國
  • 英國

第12章競爭格局

  • 2023 年市場佔有率分析
  • FPNV 定位矩陣，2023
  • 競爭情境分析
  • 戰略分析和建議

公司名單

  • Accenture PLC
  • Alvaria, Inc.
  • Creatio EEMA Ltd.
  • CrelioHealth Inc.
  • hc1 Insights, Inc.
  • International Business Machines Corporation
  • LeadSquared Inc. by MarketXpander Services Private Limited
  • Microsoft Corporation
  • NICE Ltd.
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • Veeva Systems Inc.
  • Verint Systems Inc.
  • Zoho Group
Product Code: MRR-742BD517F4FE

The Healthcare CRM Market was valued at USD 17.72 billion in 2023, expected to reach USD 18.92 billion in 2024, and is projected to grow at a CAGR of 7.44%, to USD 29.31 billion by 2030.

Healthcare Customer Relationship Management (CRM) involves utilizing CRM technologies and strategies tailored to health institutions, aiding in managing interactions with patients, streamlining workflow, and enhancing patient care quality. The necessity of Healthcare CRM arises from the demand for personalized patient care, increased operational efficiency, and improved healthcare service delivery. It is applied in areas such as patient management, scheduling, billing, and marketing, serving end-users like hospitals, clinics, and healthcare providers. The market's trajectory is influenced by factors like the rising demand for cloud-based solutions, emphasis on patient-centric care, and the integration of advanced technologies such as AI and big data analytics. The increasing adoption of mobile platforms provides substantial growth opportunities, alongside growing technological investments in emerging economies. To capitalize on these opportunities, businesses are advised to develop tailored CRM applications that address specific needs in telemedicine, preventive healthcare, and chronic disease management. However, market expansion is challenged by factors such as stringent regulatory requirements, issues surrounding data privacy and security, and the complexity of integrating CRM solutions with existing systems. Innovation is crucial, with areas like AI-driven patient data analysis, blockchain for secure transactions, and IoT integration offering avenues for enhancing CRM capabilities. Further research could focus on improving interoperability between disparate healthcare systems and developing more intuitive, user-friendly interfaces for rapid adoption. The nature of the market is dynamic, characterized by rapid technological advancements and evolving regulatory landscapes, necessitating agile and adaptive strategies. Organizations excelling in this space are anticipated to prioritize strong partnerships, ongoing investment in R&D, and continuous refinement of their offerings to align with consumer needs and regulatory adjustments, thereby establishing sustainable competitive advantages in the healthcare CRM sector.

KEY MARKET STATISTICS
Base Year [2023] USD 17.72 billion
Estimated Year [2024] USD 18.92 billion
Forecast Year [2030] USD 29.31 billion
CAGR (%) 7.44%

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Healthcare CRM Market

The Healthcare CRM Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Growing aging population and a rise in chronic disease incidence
    • Increasing demand for structured data and automation in a healthcare organization
    • Rapid digitization coupled and shift towards online product ordering
  • Market Restraints
    • High installation cost of software
  • Market Opportunities
    • Increasing adoption of virtual treatments by the patients
    • Integration of artificial intelligence and machine learning in CRM tools
  • Market Challenges
    • Lack of security and privacy concerns

Porter's Five Forces: A Strategic Tool for Navigating the Healthcare CRM Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Healthcare CRM Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Healthcare CRM Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Healthcare CRM Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Healthcare CRM Market

A detailed market share analysis in the Healthcare CRM Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Healthcare CRM Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Healthcare CRM Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Healthcare CRM Market

A strategic analysis of the Healthcare CRM Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Healthcare CRM Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alvaria, Inc., Creatio EEMA Ltd., CrelioHealth Inc., hc1 Insights, Inc., International Business Machines Corporation, LeadSquared Inc. by MarketXpander Services Private Limited, Microsoft Corporation, NICE Ltd., Oracle Corporation, Salesforce, Inc., SAP SE, Veeva Systems Inc., Verint Systems Inc., and Zoho Group.

Market Segmentation & Coverage

This research report categorizes the Healthcare CRM Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Functionality, market is studied across Cross-CRM, Customer Service & Support, Digital Commerce, Marketing, and Sales.
  • Based on Deployment mode, market is studied across Cloud & Web-Based Model and On-Premise Model.
  • Based on End-Use, market is studied across Healthcare Payers, Healthcare Providers, and Life Sciences Industry.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Growing aging population and a rise in chronic disease incidence
      • 5.1.1.2. Increasing demand for structured data and automation in a healthcare organization
      • 5.1.1.3. Rapid digitization coupled and shift towards online product ordering
    • 5.1.2. Restraints
      • 5.1.2.1. High installation cost of software
    • 5.1.3. Opportunities
      • 5.1.3.1. Increasing adoption of virtual treatments by the patients
      • 5.1.3.2. Integration of artificial intelligence and machine learning in CRM tools
    • 5.1.4. Challenges
      • 5.1.4.1. Lack of security and privacy concerns
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Healthcare CRM Market, by Functionality

  • 6.1. Introduction
  • 6.2. Cross-CRM
  • 6.3. Customer Service & Support
  • 6.4. Digital Commerce
  • 6.5. Marketing
  • 6.6. Sales

7. Healthcare CRM Market, by Deployment mode

  • 7.1. Introduction
  • 7.2. Cloud & Web-Based Model
  • 7.3. On-Premise Model

8. Healthcare CRM Market, by End-Use

  • 8.1. Introduction
  • 8.2. Healthcare Payers
  • 8.3. Healthcare Providers
  • 8.4. Life Sciences Industry

9. Americas Healthcare CRM Market

  • 9.1. Introduction
  • 9.2. Argentina
  • 9.3. Brazil
  • 9.4. Canada
  • 9.5. Mexico
  • 9.6. United States

10. Asia-Pacific Healthcare CRM Market

  • 10.1. Introduction
  • 10.2. Australia
  • 10.3. China
  • 10.4. India
  • 10.5. Indonesia
  • 10.6. Japan
  • 10.7. Malaysia
  • 10.8. Philippines
  • 10.9. Singapore
  • 10.10. South Korea
  • 10.11. Taiwan
  • 10.12. Thailand
  • 10.13. Vietnam

11. Europe, Middle East & Africa Healthcare CRM Market

  • 11.1. Introduction
  • 11.2. Denmark
  • 11.3. Egypt
  • 11.4. Finland
  • 11.5. France
  • 11.6. Germany
  • 11.7. Israel
  • 11.8. Italy
  • 11.9. Netherlands
  • 11.10. Nigeria
  • 11.11. Norway
  • 11.12. Poland
  • 11.13. Qatar
  • 11.14. Russia
  • 11.15. Saudi Arabia
  • 11.16. South Africa
  • 11.17. Spain
  • 11.18. Sweden
  • 11.19. Switzerland
  • 11.20. Turkey
  • 11.21. United Arab Emirates
  • 11.22. United Kingdom

12. Competitive Landscape

  • 12.1. Market Share Analysis, 2023
  • 12.2. FPNV Positioning Matrix, 2023
  • 12.3. Competitive Scenario Analysis
  • 12.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Accenture PLC
  • 2. Alvaria, Inc.
  • 3. Creatio EEMA Ltd.
  • 4. CrelioHealth Inc.
  • 5. hc1 Insights, Inc.
  • 6. International Business Machines Corporation
  • 7. LeadSquared Inc. by MarketXpander Services Private Limited
  • 8. Microsoft Corporation
  • 9. NICE Ltd.
  • 10. Oracle Corporation
  • 11. Salesforce, Inc.
  • 12. SAP SE
  • 13. Veeva Systems Inc.
  • 14. Verint Systems Inc.
  • 15. Zoho Group

LIST OF FIGURES

  • FIGURE 1. HEALTHCARE CRM MARKET RESEARCH PROCESS
  • FIGURE 2. HEALTHCARE CRM MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL HEALTHCARE CRM MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 13. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 15. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 19. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 21. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. HEALTHCARE CRM MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL HEALTHCARE CRM MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL HEALTHCARE CRM MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. HEALTHCARE CRM MARKET DYNAMICS
  • TABLE 7. GLOBAL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL HEALTHCARE CRM MARKET SIZE, BY CROSS-CRM, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL HEALTHCARE CRM MARKET SIZE, BY CUSTOMER SERVICE & SUPPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DIGITAL COMMERCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL HEALTHCARE CRM MARKET SIZE, BY MARKETING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL HEALTHCARE CRM MARKET SIZE, BY SALES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL HEALTHCARE CRM MARKET SIZE, BY CLOUD & WEB-BASED MODEL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL HEALTHCARE CRM MARKET SIZE, BY ON-PREMISE MODEL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL HEALTHCARE CRM MARKET SIZE, BY HEALTHCARE PAYERS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL HEALTHCARE CRM MARKET SIZE, BY HEALTHCARE PROVIDERS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL HEALTHCARE CRM MARKET SIZE, BY LIFE SCIENCES INDUSTRY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. AMERICAS HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 21. AMERICAS HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 22. AMERICAS HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 23. AMERICAS HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 24. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 25. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 26. ARGENTINA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 27. BRAZIL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 28. BRAZIL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 29. BRAZIL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 30. CANADA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 31. CANADA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 32. CANADA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 33. MEXICO HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 34. MEXICO HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 35. MEXICO HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 36. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 37. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 38. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 39. UNITED STATES HEALTHCARE CRM MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 40. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 41. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 42. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 43. ASIA-PACIFIC HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 44. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 45. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 46. AUSTRALIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 47. CHINA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 48. CHINA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 49. CHINA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 50. INDIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 51. INDIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 52. INDIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 53. INDONESIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 54. INDONESIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 55. INDONESIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 56. JAPAN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 57. JAPAN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 58. JAPAN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 59. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 60. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 61. MALAYSIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 62. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 63. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 64. PHILIPPINES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 65. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 66. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 67. SINGAPORE HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 68. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 69. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 70. SOUTH KOREA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 71. TAIWAN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 72. TAIWAN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 73. TAIWAN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 74. THAILAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 75. THAILAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 76. THAILAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 77. VIETNAM HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 78. VIETNAM HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 79. VIETNAM HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 80. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 81. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 82. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 83. EUROPE, MIDDLE EAST & AFRICA HEALTHCARE CRM MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 84. DENMARK HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 85. DENMARK HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 86. DENMARK HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 87. EGYPT HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 88. EGYPT HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 89. EGYPT HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 90. FINLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 91. FINLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 92. FINLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 93. FRANCE HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 94. FRANCE HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 95. FRANCE HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 96. GERMANY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 97. GERMANY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 98. GERMANY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 99. ISRAEL HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 100. ISRAEL HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 101. ISRAEL HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 102. ITALY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 103. ITALY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 104. ITALY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 105. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 106. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 107. NETHERLANDS HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 108. NIGERIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 109. NIGERIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 110. NIGERIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 111. NORWAY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 112. NORWAY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 113. NORWAY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 114. POLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 115. POLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 116. POLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 117. QATAR HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 118. QATAR HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 119. QATAR HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 120. RUSSIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 121. RUSSIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 122. RUSSIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 123. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 124. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 125. SAUDI ARABIA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 126. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 127. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 128. SOUTH AFRICA HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 129. SPAIN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 130. SPAIN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 131. SPAIN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 132. SWEDEN HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 133. SWEDEN HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 134. SWEDEN HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 135. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 136. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 137. SWITZERLAND HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 138. TURKEY HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 139. TURKEY HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 140. TURKEY HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 141. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 142. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 143. UNITED ARAB EMIRATES HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 144. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY FUNCTIONALITY, 2018-2030 (USD MILLION)
  • TABLE 145. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
  • TABLE 146. UNITED KINGDOM HEALTHCARE CRM MARKET SIZE, BY END-USE, 2018-2030 (USD MILLION)
  • TABLE 147. HEALTHCARE CRM MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 148. HEALTHCARE CRM MARKET, FPNV POSITIONING MATRIX, 2023