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全球醫療保健 CRM 市場研究報告 - 2024 年至 2032 年行業分析、規模、佔有率、成長、趨勢和預測

Global Healthcare CRM Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2024 to 2032

出版日期: 2024年03月01日 | 出版商:

Value Market Research | 英文 243 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄圖表

全球醫療保健 CRM 市場需求預計將從 2023 年的 181.2 億美元增至 2032 年的近 392.6 億美元，2024-2032 年研究期間複合CAGR為 8.97%。

醫療保健客戶關係管理 (CRM) 涉及使用科技來管理醫療保健提供者與其患者之間的互動。它的重點是提高患者參與度、簡化溝通並增強患者體驗。醫療保健 CRM 系統通常會整合患者資料、預約安排和通訊工具，以促進個人化護理、最佳化工作流程並確保高效的醫療保健服務。

市場動態

醫療保健產業對高效能病患參與和關係管理的需求日益成長，推動了醫療保健 CRM 市場的發展。向基於價值的護理的日益轉變、對以患者為中心的服務的重視以及醫療保健服務的數位轉型促進了市場的成長。醫療保健提供者採用 CRM 解決方案來提高患者滿意度、簡化溝通並實現個人化醫療保健體驗。資料管理和整合電子健康記錄 (EHR) 的監管要求也推動了醫療保健 CRM 系統的採用。此外，醫療保健組織對人口健康管理的重視和數據驅動決策的需求推動了針對獨特需求量身定做的醫療保健 CRM 解決方案的需求。

研究報告涵蓋波特五力模型、市場吸引力分析和價值鏈分析。這些工具有助於清晰地了解行業結構並評估全球範圍內的競爭吸引力。此外，這些工具還對全球醫療保健客戶關係管理市場的每個細分市場進行了包容性評估。醫療保健 crm 產業的成長和趨勢為本研究提供了整體方法。

市場區隔

醫療保健 crm 市場報告的這一部分提供了國家和地區級別細分市場的詳細資料，從而幫助策略師確定相應產品或服務的目標人口統計數據以及即將到來的機會。

按功能分類

客戶服務與支援
數位商務
行銷
銷售量
跨CRM

按部署模式

內部部署模型
基於雲端/網路的模型

按最終用途

醫療保健機構
醫療保健支付者
生命科學產業

區域分析

本節涵蓋區域前景，重點介紹北美、歐洲、亞太地區、拉丁美洲以及中東和非洲醫療保健 CRM 市場當前和未來的需求。此外，該報告重點關注所有主要地區各個應用領域的需求、估計和預測。

按地區分類的全球醫療保健 CRM 市場佔有率（代表圖）
全球醫療保健 CRM 市場佔有率

該研究報告還涵蓋了市場主要參與者的全面概況以及對全球競爭格局的深入了解。醫療保健 CRM 市場的主要參與者包括 Microsoft、Cerner Corporation (Oracle)、IBM、SAP、Accenture、Zoho Corporation、hc1、LeadSquared、Salesforce、Veeva Systems、Talisma、Alvaria、NICE、Verint Systems Inc. 和 Creatio。本節包含競爭格局的整體視圖，包括各種策略發展，例如關鍵併購、未來產能、合作夥伴關係、財務概況、合作、新產品開發、新產品發布和其他發展。

如果您有任何客製化要求，請寫信給我們。我們的研究團隊可以根據您的需求提供客製化報告。

區域展望
介紹
北美銷售分析
- 概覽、歷史與預測資料銷售分析
- 北美按細分市場銷售分析
- 北美按國家銷售分析
- 美國銷售分析
- 加拿大銷售分析
- 墨西哥銷售分析
歐洲銷售分析
- 概覽、歷史與預測資料銷售分析
- 歐洲按細分市場銷售分析
- 歐洲按國家銷售分析
- 英國銷售分析
- 法國銷售分析
- 德國銷售分析
- 義大利銷售分析
- 俄羅斯銷售分析
- 歐洲其他地區銷售分析
亞太地區銷售分析
- 概覽、歷史與預測資料銷售分析
- 亞太地區按細分市場銷售分析
- 亞太地區國家/地區銷售分析
- 中國銷售分析
- 印度銷售分析
- 日本銷售分析
- 韓國銷售分析
- 澳洲銷售分析
- 東南亞銷售分析
- 亞太地區其他地區銷售分析
拉丁美洲銷售分析
- 概覽、歷史與預測資料銷售分析
- 拉丁美洲按細分市場銷售分析
- 拉丁美洲按國家銷售分析
- 巴西銷售分析
- 阿根廷銷售分析
- 秘魯銷售分析
- 智利銷售分析
- 拉丁美洲其他地區銷售分析
中東和非洲銷售分析
- 概覽、歷史與預測資料銷售分析
- 中東和非洲按細分市場銷售分析
- 中東和非洲國家銷售分析
- 沙烏地阿拉伯銷售分析
- 阿拉伯聯合大公國銷售分析
- 以色列銷售分析
- 南非銷售分析
- 中東其他地區和非洲銷售分析

第 9 章：醫療保健 CRM 公司的競爭格局

醫療保健CRM市場競爭
夥伴關係/協作/協議
併購
新產品發布
其他發展

第 10 章：公司簡介

公司股份分析
市場集中度
Microsoft

公司簡介
公司收入
產品
最近的發展

Cerner Corporation (Oracle)

公司簡介
公司收入
產品
最近的發展

公司簡介
公司收入
產品
最近的發展

公司簡介
公司收入
產品
最近的發展

Accenture

公司簡介
公司收入
產品
最近的發展

Zoho Corporation

公司簡介
公司收入
產品
最近的發展

公司簡介
公司收入
產品
最近的發展

LeadSquared

公司簡介
公司收入
產品
最近的發展

Salesforce

公司簡介
公司收入
產品
最近的發展

Veeva Systems

公司簡介
公司收入
產品
最近的發展

Talisma

公司簡介
公司收入
產品
最近的發展

Alvaria

公司簡介
公司收入
產品
最近的發展

NICE

公司簡介
公司收入
產品
最近的發展

Verint Systems Inc.

公司簡介
公司收入
產品
最近的發展

Creatio

公司簡介
公司收入
產品
最近的發展

注意 - 在公司概況中，財務詳細資訊和近期發展視情況而定，或者如果是私人公司，則可能不包括在內

簡介目錄圖表

Product Code: VMR112113870

The global demand for Healthcare CRM Market is presumed to reach the market size of nearly USD 39.26 BN by 2032 from USD 18.12 BN in 2023 with a CAGR of 8.97% under the study period 2024 - 2032.

Healthcare Customer Relationship Management (CRM) involves using technology to manage interactions between healthcare providers and their patients. It focuses on improving patient engagement, streamlining communication, and enhancing patient experience. Healthcare CRM systems often integrate patient data, appointment scheduling, and communication tools to facilitate personalized care, optimize workflows, and ensure efficient healthcare delivery.

MARKET DYNAMICS

The increasing need for efficient patient engagement and relationship management within the healthcare sector propels the healthcare CRM market. The growing shift towards value-based care, emphasis on patient-centric services, and the digital transformation of healthcare services contribute to the market's growth. Healthcare providers adopt CRM solutions to enhance patient satisfaction, streamline communication, and personalize healthcare experiences. Regulatory requirements for data management and integrating electronic health records (EHRs) also drive the adoption of healthcare CRM systems. Moreover, the emphasis on population health management and the need for data-driven decision-making in healthcare organizations fuel the demand for healthcare CRM solutions tailored to unique requirements.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of healthcare crm. The growth and trends of healthcare crm industry provide a holistic approach to this study.

MARKET SEGMENTATION

This section of the healthcare crm market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Functionality

Customer Service And Support
Digital Commerce
Marketing
Sales
Cross - CRM

By Deployment Mode

On-Premise Model
Cloud/Web-Based Model

By End Use

Healthcare Providers
Healthcare Payers
Life Sciences Industry

REGIONAL ANALYSIS

This section covers the regional outlook, which accentuates current and future demand for the Healthcare CRM market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

GLOBAL HEALTHCARE CRM MARKET SHARE BY REGION (REPRESENTATIVE GRAPH)
Global Healthcare CRM Market Share

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Healthcare CRM market include Microsoft, Cerner Corporation (Oracle), IBM, SAP, Accenture, Zoho Corporation, hc1, LeadSquared, Salesforce, Veeva Systems, Talisma, Alvaria, NICE, Verint Systems Inc., and Creatio. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . HEALTHCARE CRM - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Functionality
- 3.7.2 Market Attractiveness Analysis By Deployment mode
- 3.7.3 Market Attractiveness Analysis By End Use
- 3.7.4 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY FUNCTIONALITY

5.1 Overview by Functionality
5.2 Historical and Forecast Data
5.3 Analysis by Functionality
5.4 Customer Service and Support Historic and Forecast Sales by Regions
5.5 Digital Commerce Historic and Forecast Sales by Regions
5.6 Marketing Historic and Forecast Sales by Regions
5.7 Sales Historic and Forecast Sales by Regions
5.8 Cross - CRM Historic and Forecast Sales by Regions

6 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY DEPLOYMENT MODE

6.1 Overview by Deployment mode
6.2 Historical and Forecast Data
6.3 Analysis by Deployment mode
6.4 On-premise Model Historic and Forecast Sales by Regions
6.5 Cloud/Web-based Model Historic and Forecast Sales by Regions

7 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY END USE

7.1 Overview by End Use
7.2 Historical and Forecast Data
7.3 Analysis by End Use
7.4 Healthcare Providers Historic and Forecast Sales by Regions
7.5 Healthcare Payers Historic and Forecast Sales by Regions
7.6 Life Sciences Industry Historic and Forecast Sales by Regions

8 . GLOBAL HEALTHCARE CRM MARKET ANALYSIS BY GEOGRAPHY

8.1. Regional Outlook
8.2. Introduction
8.3. North America Sales Analysis
- 8.3.1. Overview, Historic and Forecast Data Sales Analysis
- 8.3.2. North America By Segment Sales Analysis
- 8.3.3. North America By Country Sales Analysis
- 8.3.4. United State Sales Analysis
- 8.3.5. Canada Sales Analysis
- 8.3.6. Mexico Sales Analysis
8.4. Europe Sales Analysis
- 8.4.1. Overview, Historic and Forecast Data Sales Analysis
- 8.4.2. Europe by Segment Sales Analysis
- 8.4.3. Europe by Country Sales Analysis
- 8.4.4. United Kingdom Sales Analysis
- 8.4.5. France Sales Analysis
- 8.4.6. Germany Sales Analysis
- 8.4.7. Italy Sales Analysis
- 8.4.8. Russia Sales Analysis
- 8.4.9. Rest Of Europe Sales Analysis
8.5. Asia Pacific Sales Analysis
- 8.5.1. Overview, Historic and Forecast Data Sales Analysis
- 8.5.2. Asia Pacific by Segment Sales Analysis
- 8.5.3. Asia Pacific by Country Sales Analysis
- 8.5.4. China Sales Analysis
- 8.5.5. India Sales Analysis
- 8.5.6. Japan Sales Analysis
- 8.5.7. South Korea Sales Analysis
- 8.5.8. Australia Sales Analysis
- 8.5.9. South East Asia Sales Analysis
- 8.5.10. Rest Of Asia Pacific Sales Analysis
8.6. Latin America Sales Analysis
- 8.6.1. Overview, Historic and Forecast Data Sales Analysis
- 8.6.2. Latin America by Segment Sales Analysis
- 8.6.3. Latin America by Country Sales Analysis
- 8.6.4. Brazil Sales Analysis
- 8.6.5. Argentina Sales Analysis
- 8.6.6. Peru Sales Analysis
- 8.6.7. Chile Sales Analysis
- 8.6.8. Rest of Latin America Sales Analysis
8.7. Middle East & Africa Sales Analysis
- 8.7.1. Overview, Historic and Forecast Data Sales Analysis
- 8.7.2. Middle East & Africa by Segment Sales Analysis
- 8.7.3. Middle East & Africa by Country Sales Analysis
- 8.7.4. Saudi Arabia Sales Analysis
- 8.7.5. UAE Sales Analysis
- 8.7.6. Israel Sales Analysis
- 8.7.7. South Africa Sales Analysis
- 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE HEALTHCARE CRM COMPANIES

9.1. Healthcare Crm Market Competition
9.2. Partnership/Collaboration/Agreement
9.3. Merger And Acquisitions
9.4. New Product Launch
9.5. Other Developments

10 . COMPANY PROFILES OF HEALTHCARE CRM INDUSTRY

10.1. Company Share Analysis
10.2. Market Concentration Rate
10.3. Microsoft
- 10.3.1. Company Overview
- 10.3.2. Company Revenue
- 10.3.3. Products
- 10.3.4. Recent Developments
10.4. Cerner Corporation (Oracle)
- 10.4.1. Company Overview
- 10.4.2. Company Revenue
- 10.4.3. Products
- 10.4.4. Recent Developments
10.5. IBM
- 10.5.1. Company Overview
- 10.5.2. Company Revenue
- 10.5.3. Products
- 10.5.4. Recent Developments
10.6. SAP
- 10.6.1. Company Overview
- 10.6.2. Company Revenue
- 10.6.3. Products
- 10.6.4. Recent Developments
10.7. Accenture
- 10.7.1. Company Overview
- 10.7.2. Company Revenue
- 10.7.3. Products
- 10.7.4. Recent Developments
10.8. Zoho Corporation
- 10.8.1. Company Overview
- 10.8.2. Company Revenue
- 10.8.3. Products
- 10.8.4. Recent Developments
10.9. HC1
- 10.9.1. Company Overview
- 10.9.2. Company Revenue
- 10.9.3. Products
- 10.9.4. Recent Developments
10.10. LeadSquared
- 10.10.1. Company Overview
- 10.10.2. Company Revenue
- 10.10.3. Products
- 10.10.4. Recent Developments
10.11. Salesforce
- 10.11.1. Company Overview
- 10.11.2. Company Revenue
- 10.11.3. Products
- 10.11.4. Recent Developments
10.12. Veeva Systems
- 10.12.1. Company Overview
- 10.12.2. Company Revenue
- 10.12.3. Products
- 10.12.4. Recent Developments
10.13. Talisma
- 10.13.1. Company Overview
- 10.13.2. Company Revenue
- 10.13.3. Products
- 10.13.4. Recent Developments
10.14. Alvaria
- 10.14.1. Company Overview
- 10.14.2. Company Revenue
- 10.14.3. Products
- 10.14.4. Recent Developments
10.15. NICE
- 10.15.1. Company Overview
- 10.15.2. Company Revenue
- 10.15.3. Products
- 10.15.4. Recent Developments
10.16. Verint Systems Inc.
- 10.16.1. Company Overview
- 10.16.2. Company Revenue
- 10.16.3. Products
- 10.16.4. Recent Developments
10.17. Creatio
- 10.17.1. Company Overview
- 10.17.2. Company Revenue
- 10.17.3. Products
- 10.17.4. Recent Developments