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1441681

UCaaS（統一通訊即服務）：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

Unified Communication-as-a-Service (UCaaS) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

UCaaS（統一通訊即服務）市場規模預計到 2024 年為 446.8 億美元，預計到 2029 年將達到 1399.4 億美元，預測期內（2024 年）複合年成長率將達到 25.65% 2029）。

統一通訊即服務 (UCaaS) - 市場

在家工作(WFH) 模式的日益成長趨勢迫使雇主重新評估其營運成本並使用 UCaaS 解決方案以避免邊際收益遞減。根據歐盟統計局的數據，2022 年歐盟定期在家工作的人數比例為 12.4%。在中東歐地區，愛沙尼亞在家工作的工人比例最高，其次是拉脫維亞。在羅馬尼亞，只有 1.4% 的員工在家工作。

主要亮點

  • UCaaS（統一通訊即服務）是雲端基礎的服務，它將各種通訊和協作應用程式整合到一個平台中。 UCaaS 讓企業能夠簡化溝通管道、降低成本並提高生產力。
  • UCaaS 提供多種通信工具，包括語音和視頻會議、消息傳遞、電子郵件和協作軟體。 該平臺允許使用者使用互聯網連接從任何地方和任何設備訪問這些工具。 它消除了對昂貴的硬體、軟體和維護成本的需求，使其成為各種規模企業的有吸引力的選擇。 例如，2023年5月，印度政府授予網路會議公司 Zoom Video Communications 統一許可證，包括覆蓋印度全境、國內長途 （NLD） 和國際長途 （ILD） 的訪問。 這將使 Zoom Phone 成為一種基於雲的專用交換機 （PBX） 服務，可以提供給全國各地的企業。
  • 此外，UCaaS 讓企業隨時隨地透過雲端管理員工之間的統一協作。例如，TTata Communications 最近推出了 Tata Communications Global Rapide，這是一種面向企業的端到端託管整合通訊即即服務(UCaaS)，使企業能夠為員工提供數位化的先進智慧協作工具。這款獨特的產品使塔塔通訊能夠為所有國際企業的數位優先、雲端優先整合通訊需求提供一站式解決方案。類似解決方案供應商的創新和努力預計將有助於市場在大流行期間成長。
  • 此外，5G 技術和高速網際網路的引入預計將在預測期內提振市場，因為視訊和音訊會議需要高速和低延遲的連接，而 5G 網路可以輕鬆提供這些連接。據 5G Americas 稱，截至 2023 年，全球第五代 (5G) 用戶預計將達到 19 億。預計到 2024 年，這一數字將增至 28 億，到 2027 年將增至 59 億。
  • 此外，BYOD 趨勢和其他行動解決方案的採用率迅速增加，預計將進一步推動 UCaaS 解決方案的採用。 自帶設備 （BYOD） 已成為這個新時代的關鍵趨勢，為在世界各地不同組織工作的員工提供靈活性和輕鬆訪問網路，從而提高工作場所的生產力。 例如，根據思科的數據，擁有 BYOD 政策的公司每年平均可以為每位員工節省 350 美元。
  • 智慧型行動小工具的增加和關聯工具的改進正在增強遠端工作和勞動力分配策略。同樣，企業在其整個營業場所都採用了「自帶設備」(BYOD) 規則。這種方法可以幫助組織提高效率、改善內部互動並消除價格差異。預計這將最終推動預測期內整合通訊即服務市場的成長。
  • 此外，過去十年對整合通訊的需求有所增加。自大流行爆發以來，這一數字出現了異常成長。 COVID-19 的感染疾病使數位轉型成為企業生存、發展和確保市場領導地位的迫切要求。隨時隨地整合、流暢、安全地存取資料和應用程式的需求呈指數級成長。

UCaaS（統一通訊即服務）市場趨勢

醫療保健領域市場預計高成長

  • 醫療保健領域的 UCaaS 已被證明是一種交付模式，其中各種通訊和協作服務和應用程式外包給第三方供應商，並透過整個醫療保健行業的網路進行交付。 UCaaS 技術包括線上狀態技術、視訊會議、企業通訊和語音通訊。
  • 經濟高效的雲端基礎的解決方案的出現促使醫療保健提供者以最少的 IT 預算擴大採用該解決方案。透過實施基於訂閱的聯合通訊服務，醫療保健客服中心建立了一個 PBX 系統，可以無縫處理來自不同站點的多個客戶請求。
  • 雲端基礎的UCaaS（統一通訊即服務）是一種增強業務分配的數位轉型。醫療保健領域的 UCaaS 是一種傳輸模型，其中各種合作夥伴關係、通訊應用程式和管理被轉移到外部供應商，並透過網路在整個醫療保健部門進行通訊。
  • 醫療保健產業投資的增加可能會進一步推動對所研究市場的需求。例如，根據 StartUp Health 的數據，2022 年 10 項最大的數位醫療投資中有 8 項是在美國進行的。今年，美國公司Ultima Genomics獲得了6億美元的投資，成為最重要的交易。涉及非美國公司的最大投資是 Doctolib，該公司獲得了價值 5.49 億美元的合約。
  • 該領域的雲端採用也為統一通訊公司提供了在訂閱基礎上提供雲端服務的空間，例如遷移傳統上在客戶端伺服器架構上運行的 EHR 系統和其他企業應用程式。該地區的大多數雲端通訊供應商為每位客戶提供雲端基礎的高階安全性，消除了障礙並使醫療保健產業成為 UCaaS 的潛在市場。例如，著名的 UCaaS 供應商 8x8 提供的 UC 解決方案使醫療保健組織能夠遵守第三方檢驗的HIPAA、PCI-DSS 3.1、FISMA/FIPS 140-2 和安全港法規。
  • 健康保險互通性和責任法案的規定使通訊平台的設計和保護變得複雜。這家領先的雲端通訊供應商為每位客戶提供雲端基礎的高階安全性，以保護病患資訊並協助 IT 滿足嚴格的合規性要求。 UCaaS 與組織移動性保持一致，並提供多種優勢，例如即時通訊以即時查找和連接看護者、更快的即時連接以及有吸引力的呼叫路由（無論位置如何）。幫助醫療保健組織建立規則，以減少整個急診室的干擾，直到外科手術。
  • 人工智慧的日益普及極大地幫助組織實現了數位轉型目標。人工智慧驅動的工具現在允許組織直覺地記錄通話，方便轉錄，並智慧追蹤發言者以了解用戶需求並提供相關服務。

預計北美將佔據重要市場佔有率

  • 該地區對所研究市場的成長做出了重大貢獻，這主要是由於最近移動性和 IT 消費化的激增促使 5G 連接的爆炸式成長。這使得企業能夠部署IP電話和 UCaaS，使遠端員工能夠執行內部模擬。有辦公室工作經驗。
  • 在美國，零售、銀行、金融、醫療保健、資訊科技和電訊等終端用戶產業無論身在何處，都需要更直接、無縫的通訊、語音、視訊和聊天體驗。為了滿足這一需求，企業正在尋找來自他們可以信賴的單一供應商的整合部署和管理解決方案來滿足其 UCC 要求。 5G 的出現將允許遠端連接工具整合到單一 UCaaS 平台中。
  • 美國是5G市場的主要創新者和投資者之一，正在增加對5G部署的投資。該國的通訊部門佔全球 5G 技術消費的很大一部分。 Verizon、AT&T、T-Mobile等通訊業者也與華為、三星、愛立信、諾基亞、中興等網路設備供應商簽署了數十億美元的協議，在該國建設5G網路基礎設施。例如，愛立信預計，到2026年，美國5G用戶預計將超過1.95億，到2029年，5G可能占美國行動市場總量的約71.5%。
  • CTIA稱，這種快速成長將為美國5G經濟打造平台，帶動2,750億美元投資，創造300萬個就業崗位，並為5,000億美元經濟成長做出重大貢獻。
  • Verizon 為拉斯維加斯、底特律、亞特蘭大和舊金山的新消費者提供 10 年價格鎖定、無資料限制以及 100 至 400 Mbps 的速率。該公司的主要目標是在全國範圍內擴大其 5G 企業網際網路業務，並在該國提供全套服務，包括視訊協作功能和邊緣運算。
  • 此外，2022 年10 月，UCaaS 領先供應商RingLogix 宣布收購MK Capital，以提高其作為成長最快的軟體公司之一的地位，使MSP 能夠品牌化和轉售UCaaS，並獲得了一系列3 美元的投資百萬來自預計所得收益將加速產品創新、推出新的整合和解決方案、擴大合作夥伴業務並增加收益。
  • 而且，隨著雲端基礎的通訊服務的需求不斷增加，國內各家公司正透過聯盟和聯盟的方式進入市場。例如，通訊和先進 IT 網路解決方案的重要提供者和整合商美國 NEC 公司 (NEC) 最近與客服中心即服務 (CCaaS) 的領先供應商 Intermedia Cloud Communications 簽訂了獨家協議。國際夥伴關係的第一個任期。企業及其合作夥伴的UCaaS（統一通訊即服務）應用已從5年延長至10年。

UCaaS（統一通訊即服務）產業概述

由於 8x8 Inc.、Mitel Networks 和 Verizon 等眾多主要參與者的存在，整合通訊即服務(UCaaS) 市場適度分散，市場參與者之間競爭激烈。這些公司透過大力投資研發活動來獲得創新能力，從而獲得競爭優勢。透過策略合作夥伴關係、併購和收購，這些公司已經能夠佔領重要的市場佔有率。

2022 年 7 月，Symbio 和思科合作，為思科的 Cloud Connect for Webex Calling 提供整合通訊產品。向新加坡的思科經銷商及其消費者提供的產品來自該國的電訊部門。為 Webex Calling 提供了一個簡單、低成本的雲端通訊選項。

2022 年 2 月，Work Anywhere 解決方案的領先國際服務供應商之一的 Evolve IP 宣布與雲端基礎的協作解決方案的著名供應商 Webex 建立合作夥伴關係，以提供 Evolve IP 的全新整合通訊解決方案。使用Webex 建構了Evolve Anywhere 。由思科提供支援的 UCaaS 解決方案將 Evolve IP Global Voice 的企業級呼叫功能和尖端功能與 Webex 強大的通訊和會議功能相結合，所有這些都在一個應用程式中。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業相關人員分析
  • 波特五力分析
    • 買方議價能力
    • 供應商的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間的敵意強度
  • COVID-19 對市場的影響
  • 市場促進因素
    • 付費使用制模式的出現增加了對傳統統一通訊解決方案的需求
    • 員工動態的變化促使新的企業協作型態的出現
  • 市場課題
    • 過渡到現代整合通訊的準備度較低
  • UC產業主要經營模式

第5章技術概述

第6章市場區隔

  • 依公司規模
    • 中小企業
    • 主要企業
  • 依最終用戶產業
    • BFSI
    • 零售
    • 衛生保健
    • 政府和公共部門
    • 資訊科技和電信
    • 其他最終用戶產業
  • 依地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第7章 競爭形勢

  • 公司簡介
    • 8X8 Inc.
    • Cisco Systems Inc.
    • Mitel Networks Corporation
    • Gamma Communication PLC
    • NTT Communication Corporation
    • Vodafone Group PLC
    • Telia Company AB
    • KPN NV
    • BT Group PLC
    • Verizon Communications Inc.
    • Nextiva
    • Soluno（Destiny NV）
    • VADS Berhad
    • Singapore Telecommunications Limited
    • PLDT Enterprise
    • Telstra Corporation Limited
    • PCCW Global
    • Maxis Communications

第 8 章 主要建議

  • 關鍵策略建議
  • 分析師對區域需求和定位的看法
  • 最常採用的策略分析

第9章市場的未來

簡介目錄
Product Code: 47539

The Unified Communication-as-a-Service Market size is estimated at USD 44.68 billion in 2024, and is expected to reach USD 139.94 billion by 2029, growing at a CAGR of 25.65% during the forecast period (2024-2029).

Unified Communication-as-a-Service (UCaaS) - Market

The increasing trend of work from home (WFH) model is compelling employers to use UCaaS solutions as it's beneficial for companies to reevaluate their operational costs and save their marginal revenue from declining. According to Eurostat, in 2022, the percentage of people who usually worked from home in the European Union accounted for 12.4%. Estonia recorded the highest rate of employed persons working from home in the CEE region, followed by Latvia. In Romania, only 1.4% of employees worked from home.

Key Highlights

  • Unified Communications as a Service is a cloud-based service that integrates various communication and collaboration applications into a single platform. UCaaS enables businesses to streamline communication channels, reduce costs, and enhance productivity.
  • UCaaS offers multiple communication tools, including voice and video conferencing, messaging, email, and collaboration software. The platform allows users to access these tools from anywhere, on any device, using an internet connection. It eliminates the need for expensive hardware, software, and maintenance costs, making it an attractive option for businesses of all sizes. For instance, in May 2023, the Indian government granted Zoom Video Communications, a web conferencing company, a Unified License with access covering all of India, National Long Distance (NLD), and International Long Distance (ILD). This will allow it to offer Zoom Phone, a cloud-based private branch exchange (PBX) service, to enterprises in the country.
  • Furthermore, UCaaS enables enterprises to manage unified collaboration among employees anywhere, anytime, over the cloud. For instance, TTata Communications recently launched an end-to-end managed unified communications-as-a-service (UCaaS), Tata Communications GlobalRapide, for businesses to enable them to deliver digitally advanced and intelligent collaboration tools to their employees. With this unique service, Tata Communications becomes a one-stop-shop to address all international businesses' digital-first, cloud-first unified communications requirements. Similar solutions provider innovations and initiatives are expected to aid the market's growth during the pandemic.
  • In addition, the introduction of 5G technology and high-speed internet is anticipated to boost the market in the forecasted period, as video and audio conferencing needs high-speed and low latency in the connection, which is easily provided by the 5G network. According to 5G Americas, as of 2023, there are an estimated 1.9 billion fifth-generation (5G) subscriptions worldwide. This figure is forecast to increase to 2.8 billion by 2024 and 5.9 billion by 2027.
  • Further, the rapidly increasing adoption of the BYOD trend and other mobility solutions is expected to drive the adoption of UCaaS solutions even further. Bring Your Own Device (BYOD) has emerged as a significant trend in this new era of flexibility and network accessibility for employees working around the globe for various organizations, making the workplace more productive. For instance, according to Cisco, enterprises with a BYOD policy save, on average, USD 350 per year per employee.
  • The rising implementation of smart mobile gadgets and association tool improvements empower remote work and dispersed workforce tactics. Similarly, establishments employ a 'bring your device' (BYOD) rule across their business facilities. This approach will likely help organizations upsurge efficiency, refine internal interaction, and eradicate different prices. This is anticipated to eventually bolster the unified communication as a service market growth during the forecast period.
  • Moreover, the demand for Unified Communications has grown over the last decade. It witnessed an exceptional rise after the pandemic outbreak. With the emergence of COVID-19, digital transformation became an urgent requirement for businesses to ensure their survival, growth, and market leadership. The need for unified, frictionless, and secure access to data and applications anytime, anywhere exponentially increased.

Unified Communication as a Service (UCaaS) Market Trends

Healthcare Segment Expected to Register High Market Growth

  • UCaaS in healthcare has proven to be a delivery model wherein various communication and collaboration services and applications are outsourced to a third-party provider and provided over a network across the healthcare sector. UCaaS technologies include presence technology, video conferencing, enterprise messaging, and telephony.
  • The advent of cost-effective cloud-based solutions has seen increased adoption from healthcare providers, which often have minimum IT budgets. With the subscription-based United Communication services in place, healthcare contact centers are establishing their PBX systems and seamlessly addressing multiple customer requests from various sites.
  • Cloud-based Unified Communication as a Service (UCaaS) is a digital change for fortifying business assignments. UCaaS in healthcare is a conveyance model wherein a diversity of partnerships, communication applications, and administrations are moved to an outsider supplier and conveyed over a network across the healthcare sector.
  • Increasing investment in the healthcare sector may further propel the demand in the studied market. For instance, According to StartUp Health, in 2022, eight of the largest ten digital health investment deals were done in the United States. This year, USD 600 million were invested into the U.S. company Ultima Genomics making it the most significant deal. The largest investment involving a company from outside the U.S. concerned Doctolib, which received a contract of USD 549 million.
  • Cloud adoption in the sector, including moving EHR systems and other enterprise applications, which traditionally ran on client-server architectures, also provides scope for UC companies to offer their services over the cloud on a subscription basis. Most cloud communication providers across the region offer highend cloud-based security for each customer, eliminating the barriers and making the healthcare sector an addressable market for UCaaS. For instance, 8x8, a prominent UCaaS vendor, offers UC solutions that enable healthcare organizations to meet third-party-verified compliance with HIPAA, PCI-DSS 3.1, FISMA/FIPS 140-2, and Safe Harbor regulations.
  • Health Insurance Portability and Accountability Act regulations complicate designing and securing a communications platform. Major cloud communication providers supply highend cloud-based security for each client to ensure patient information and help IT meet stringent compliance requirements. UCaaS is coupled with organizational mobility and provides several advantages, like real-time communications to instantly locate and connect caregivers, faster connections instantly, and compelling call routing, regardless of location, enabling healthcare organizations to establish rules and reduce distractions across ER rooms to surgeries.
  • The increasing deployment of artificial intelligence has greatly aided organizations in catering to the digital transformation goal. AI-powered tools have allowed organizations to intuitively record calls, facilitate effortless transcriptions, and intelligently track speakers to understand users' needs and offer relevant services.

North America Expected to Hold a Significant Market Share

  • The region is significantly contributing to the studied market growth, primarily due to the recent surge in mobility and the explosion of 5G connections due to the consumerization of I.T., which has aided enterprises in adopting I.P. telephony and UCaaS to allow remote employees to simulate in-office work experiences.
  • In the U.S., end-user verticals, such as retail, banking and finance, healthcare, information technology, and telecommunications, seek a more direct and seamless experience for all of their communications, audio, video, and chat, no matter where they are. To fulfill this need, enterprises are looking for a unified deployment and management solution from a single vendor they can rely on to handle their UCC requirements. They'll be able to integrate remote connectivity tools on a single UCaaS platform with the advent of 5G.
  • The U.S. is among the foremost innovators and investors in the 5G market, with investments increasing for 5G deployment. The telecom sector in the country accounts for a significant portion of the global consumption of 5G technology. Telecom operators, such as Verizon, AT&T, and T-Mobile, have also signed billion-dollar deals with network equipment vendors, such as Huawei, Samsung, Ericsson, Nokia, and ZTE, to build their 5G network infrastructure in the country. For instance, According to Ericsson, in the U.S., it is expected that there will be more than 195 million 5G subscriptions by 2026, and by 2029, 5G will likely account for about 71.5% of the entire U.S. mobile market.
  • This rapid growth will also create a platform for a 5G economy in the U.S., driving USD 275 billion in investment, creating 3 million jobs, and significant to USD 500 billion in economic growth, according to the CTIA.
  • For new consumers in Las Vegas, Detroit, Atlanta, and San Francisco, Verizon provides a 10-year price lock, no data limitations, and rates ranging from 100 to 400 Mbps. The company's primary goal is to expand its 5G corporate internet presence nationwide, bringing its entire array of services, including video collaboration capabilities and edge computing, to the country.
  • Further, in October 2022, RingLogix, a significant provider of UCaaS, secured a USD 3 million series of investments from M.K. Capital to improve its position as one of the swiftest-growing software firms allowing MSPs to brand and resell UCaaS. The proceeds were expected to speed up product innovation, deploy new integrations and solutions, expand partners' businesses, and increase their earnings.
  • Moreover, with the growing demand for cloud-based communication services, various enterprises in the country are entering the market via partnerships and alliances. For example, NEC Corporation of America (NEC), a significant provider and integrator of communications and advanced I.T. Networking Solutions, recently announced the initial term of its exclusive international partnership with Intermedia Cloud Communications, a leading provider of Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) applications to businesses and their partners, has been extended from five to ten years.

Unified Communication as a Service (UCaaS) Industry Overview

The competitive rivalry between market players is high owing to some major players like 8x8 Inc., Mitel Networks, Verizon, and many others, and the Unified Communication-as-a-Service (UCaaS) Market is moderately fragmented. These companies can gain a competitive advantage due to their ability to bring about innovations by investing heavily in research and development activities. Strategic partnerships, mergers, and acquisitions have allowed these companies to occupy a substantial market share.

In July 2022, Symbio and Cisco collaborated to provide a unified communications product for Cisco's Cloud Connect for Webex Calling. The product offered to Cisco distributors and their consumers in Singapore is in the country's telecoms sector. It delivered a simple, low-cost cloud communication option for Webex Calling.

In February 2022, Evolve IP, one of the leading international service providers of Work Anywhere solutions, announced a partnership with Webex, a prominent supplier of cloud-based collaboration solutions, to create Evolve Anywhere with Webex, Evolve IP's new unified communications solution. The Cisco-powered UCaaS solution combined enterprise-grade calling and cutting-edge features from Evolve IP Global Voice with Webex's powerful messaging and meetings capabilities, all within a single app.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Stakeholder Analysis
  • 4.3 Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Buyers
    • 4.3.2 Bargaining Power of Suppliers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitutes
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Impact of COVID-19 on the Market
  • 4.5 Market Drivers
    • 4.5.1 Emergence of Pay-as-you-go Model Driving Demand over Legacy UC Solutions
    • 4.5.2 Changing Workforce Dynamics Leading to the Emergence of New Forms of Enterprise Collaboration
  • 4.6 Market Challenges
    • 4.6.1 Low Readiness to Move to Modern Unified Communications
  • 4.7 Key Business Models in the UC Industry

5 TECHNOLOGY OVERVIEW

6 MARKET SEGMENTATION

  • 6.1 By Size of Enterprise
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
  • 6.2 By End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Healthcare
    • 6.2.4 Government and Public Sector
    • 6.2.5 IT and Telecom
    • 6.2.6 Other End-user Verticals
  • 6.3 By Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Latin America
    • 6.3.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 8X8 Inc.
    • 7.1.2 Cisco Systems Inc.
    • 7.1.3 Mitel Networks Corporation
    • 7.1.4 Gamma Communication PLC
    • 7.1.5 NTT Communication Corporation
    • 7.1.6 Vodafone Group PLC
    • 7.1.7 Telia Company AB
    • 7.1.8 KPN NV
    • 7.1.9 BT Group PLC
    • 7.1.10 Verizon Communications Inc.
    • 7.1.11 Nextiva
    • 7.1.12 Soluno (Destiny NV)
    • 7.1.13 VADS Berhad
    • 7.1.14 Singapore Telecommunications Limited
    • 7.1.15 PLDT Enterprise
    • 7.1.16 Telstra Corporation Limited
    • 7.1.17 PCCW Global
    • 7.1.18 Maxis Communications

8 KEY RECOMMENDATIONS

  • 8.1 Key Strategic Recommendations
  • 8.2 Analyst's View on Regional Demand and Positioning
  • 8.3 Analysis of Most Adopted Strategies

9 FUTURE OF THE MARKET