整合通訊即服務市場規模、佔有率和成長分析：按組織規模、產業、組件和地區 - 產業預測，2024-2031 年

2022年全球整合通訊即服務市場規模估值為585億美元，在預測期內從2023年的704.9億美元成長到2031年的3154.4億美元，預設期間（2024年-2031年)預計複合年成長率為20.6%。

遠距工作的成長趨勢促使雇主採用整合通訊即服務 (UCaaS) 解決方案。利用 UCaaS 中的人工智慧可以實現智慧揚聲器追蹤、直覺的通話錄音以及更好地了解用戶需求，從而幫助企業實現其 IT 目標。由人工智慧驅動的 UCaaS 解決方案還可以幫助企業根據與產品和服務相關的回饋做出明智的決策，從而增強整體策略規劃。受疫情影響，視訊會議的使用不斷增加，推動用戶參加虛擬會議並推動市場成長。 Microsoft、 Cisco和 Zoom Video Communications 等公司正在透過促進有效會議和加強人際關係的通訊工具主導這一轉變。此外，5G網路和高速網路的部署預計將進一步推動市場擴張，因為這些技術支援高品質和低延遲的音訊和視訊會議。對即時通訊不斷成長的需求也推動了 WebRTC 解決方案的發展，以實現更快的視訊和音訊傳輸。此外，由人工智慧和機器學習支援的智慧聊天機器人和預測分析正在增強溝通並改善遠端工作體驗。

目錄

介紹

• 研究目的
• 定義
• 市場範圍

調查方法

• 資訊採購
• 二手資料來源和主要資料來源
• 市場規模預測
• 市場假設與限制

執行摘要

• 市場概況展望
• 供需趨勢分析
• 按細分市場的機會分析

市場動態及展望

• 市場動態
  • 促進因素
  • 機會
  • 抑制因素
  • 任務
• 波特的分析

主要市場考察

• 市場成功因素
• 價值鏈分析
• 主要投資機會
• 市場魅力指數
• 生態系繪圖
• 用例

整合通訊即服務市場：依組件分類

• 市場概況
• 電話
• 統一通訊
• 會議
• 協作平台和應用程式

整合通訊即服務市場：依組織規模

• 市場概況
• 主要企業
• 小型企業

整合通訊即服務市場：依行業

• 市場概況
• 銀行、金融服務和保險
• 通訊/IT
• 消費品/零售
• 衛生保健
• 公共部門和公共產業
• 物流/運輸
• 旅行和招待
• 其他

按地區分類的整合通訊即服務市場規模

• 市場概況
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 英國
  • 法國
  • 義大利
  • 西班牙
  • 其他歐洲國家地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲 (MEA)
  • 海灣合作理事會國家
  • 南非
  • 其他中東/非洲地區

競爭格局

• 前5名企業對比
• 主要企業市場定位（2023年）
• 主要市場參與者所採取的策略
• 近期市集活動
• 主要企業市場佔有率（2023年）

主要企業簡介

• Microsoft Corporation（US）
• Cisco Systems, Inc.（US）
• RingCentral, Inc.（US）
• Zoom Video Communications, Inc.（US）
• Mitel Networks Corporation（Canada）
• 8x8, Inc.（US）
• Avaya Holdings Corp.（US）
• Vonage Holdings Corp.（US）
• Google LLC（Google Meet）（US）
• BroadSoft（now part of Cisco）（US）
• Alcatel-Lucent Enterprise（France）
• NEC Corporation（Japan）
• Unify, Inc.（Atos SE）（Germany）
• Verizon Communications Inc.（US）
• BT Group plc（UK）
• AT&T Inc.（US）
• StarLeaf（UK）
• Dialpad, Inc.（US）
• Twilio, Inc.（US）
• Nextiva, Inc.（US）
• PBX Plus by 3CX（UK）

Global Unified Communication as a Service Market size was valued at USD 58.50 Billion in 2022 and is poised to grow from USD 70.49 Billion in 2023 to USD 315.44 Billion by 2031, at a CAGR of 20.6% during the forecast period (2024-2031).

The rising trend of remote work is prompting employers to adopt Unified Communications as a Service (UCaaS) solutions, as they offer a way to reevaluate operational costs and protect profit margins. Leveraging artificial intelligence within UCaaS allows organizations to achieve their IT objectives by enabling smart speaker tracking, intuitive call recording, and a better understanding of user needs. AI-powered UCaaS solutions also help companies make informed decisions based on feedback related to their products and services, enhancing overall strategic planning. The increased use of video conferencing, accelerated by the pandemic, is boosting market growth as users transition to virtual meetings. Companies such as Microsoft, Cisco Systems, and Zoom Video Communications are leading this shift with their communication tools, which facilitate effective meetings and foster stronger interpersonal connections. Additionally, the rollout of 5G networks and high-speed internet is expected to further drive market expansion, as these technologies support high-quality, low-latency audio and video conferencing. The growing demand for real-time communication has also led to the development of WebRTC solutions for faster video and voice transmission. Moreover, intelligent chatbots and predictive analytics powered by AI and machine learning are enhancing communication and improving the remote working experience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communication as a Service market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communication as a Service Market Segmental Analysis

Global Unified Communication as A Service Market is segmented based on Deployment, Industry Vertical and organization site region. Based on Component, the market is segmented into Telephony, Unified Messaging, Conferencing, and Collaboration Platforms and Applications. Based on Vertical the market is segmented into Banking, Financial Services, and Insurance Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and Others. Based on organization size the market is segmented into large, medium and small enterprises. Based on region the global Unified Communication as A Service Market is segmented into North America, Europe, Asia-Pacific, South America, and Middle East and Africa.

Drivers of the Global Unified Communication as a Service Market

The growth of remote work and the prevalence of distributed teams have heightened the need for Unified Communications as a Service (UCaaS) solutions. These platforms offer a comprehensive range of communication and collaboration tools, including voice and video conferencing, instant messaging, file sharing, and virtual meeting rooms, facilitating efficient teamwork across different locations. UCaaS solutions are designed to ensure smooth and effective communication, regardless of where team members are situated. By integrating various communication functions into a single platform, UCaaS helps teams collaborate more effectively and maintain productivity, no matter the geographic distance between them.

Restraints in the Global Unified Communication as a Service Market

With the growing reliance on cloud-based UCaaS solutions, concerns about data security and privacy are becoming more prominent. Organizations must implement robust security protocols to safeguard sensitive information, including data encryption, stringent access controls, and adherence to regulatory standards. Ensuring these security measures are in place is essential for protecting data and maintaining trust. Compliance with industry regulations and employing advanced security practices can help mitigate risks and secure the integrity of communication and collaboration platforms.

Market Trends of the Global Unified Communication as a Service Market

The transition to cloud-based UCaaS solutions is accelerating as organizations seek to capitalize on the advantages of scalability, flexibility, and lower infrastructure expenses. By adopting cloud models, companies can reduce the costs associated with maintaining physical hardware and benefit from the inherent scalability of cloud services. Additionally, cloud-based UCaaS platforms facilitate effortless remote access and collaboration, which aligns with the increasing shift toward remote work. These solutions support the evolving work environment by allowing teams to connect and collaborate from any location, further enhancing productivity and operational efficiency.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors of The Market
• Value Chain Analysis
• Top Investment Pockets
• Market Attractive Index
• Ecosystem Mapping
• Use Cases

Global Unified Communication as A Service Market by Component

• Market Overview
• Telephony
• Unified Messaging
• Conferencing
• Collaboration Platforms and Applications

Global Unified Communication as A Service Market by Organization Size

• Market Overview
• Large Enterprises
• Medium and Small Enterprises

Global Unified Communication as A Service Market by Vertical

• Market Overview
• Banking, Financial Services, and Insurance
• Telecom and IT
• Consumer Goods and Retail
• Healthcare
• Public Sector and Utilities
• Logistics and Transportation
• Travel and Hospitality
• Others

Global Unified Communication as A Service Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoom Video Communications, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Mitel Networks Corporation (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Vonage Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Google LLC (Google Meet) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BroadSoft (now part of Cisco) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Alcatel-Lucent Enterprise (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Unify, Inc. (Atos SE) (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Verizon Communications Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BT Group plc (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• AT&T Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• StarLeaf (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dialpad, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Twilio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nextiva, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• PBX Plus by 3CX (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments