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市場調查報告書
商品編碼
1521055

UCaaS（統一通訊即服務）市場 - 2024 年至 2029 年預測

Unified Communications As A Service (UCaaS) Market - Forecasts from 2024 to 2029
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 142 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

UCaaS（統一通訊即服務）市場預計將從2024年的510.12億美元成長到2029年的1551.91億美元，複合年成長率為24.92%。

UCaaS 是一個雲端基礎的通訊平台，它將視訊會議、文件共用、聊天和電話等工具整合到一個介面中。該平台採用超越傳統通訊網路的現代方法來滿足組織的多功能需求，並提高整體業務效率和職場生產力。

UCaaS為通訊網路提供高擴充性，協助大型企業拓展通訊管道、適應動態環境、接觸更多客戶。此外，UCaaS 提供的高度靈活性可讓使用者選擇適合自己需求的通訊工具。

UCaaS安全功能（例如多因素身份驗證、資料加密和防火牆）可保護個人資料和通訊免受未授權存取、駭客攻擊和破壞。因此，UCaaS 為各行業的組織提供了一個全面的協作平台，提供了一種現代通訊方法，並具有擴充性、可訪問性和安全性等付加優勢。

UCaaS市場的促進因素：

  • 在家工作和遠距工作的上升趨勢支持市場擴張

COVID-19 大流行加速了遠距工作的趨勢，帶來了成本效益和生產力優勢。此外，攜帶自己設備的人數也在增加，導致市場對遠距工作解決方案和軟體的需求不斷成長。 UCaaS 提供多通路通訊和協作工具，使其成為滿足當前需求的理想選擇。

由於遠距工作的成本效益，主要國家的全職員工對遠距工作表現出了興趣。根據全球工作安排調查（G-SWA）2023年4月至5月發布的資料，英國、美國、澳洲、紐西蘭和加拿大在家工作的比例較高，在家工作的時間平均為1.4 天。

  • 不斷成長的需求和雲端基礎的解決方案的採用推動了市場成長

技術的採用正在蓬勃發展，公司希望投資改善IT基礎設施，以實現通訊管道的數位化。 UCaaS 提供了一整套雲端基礎的通訊和協作工具，使企業有機會減少維護並簡化員工工作流程。此外，政府部門為推廣雲端運算環境而進行的有利投資導致UCaaS市場進一步成長。

  • UCaaS 成本效益推動市場成長

UCaaS 提供多種選項來促進員工與其客戶之間的溝通。同樣，與實施、員工培訓、許可和其他營運成本相關的成本因公司規模而異，並可能影響解決方案的需求。

根據 Metrigy 於 2024 年 1 月發布的 UCaaS 2023 年總體擁有成本研究，涵蓋美國和加拿大的 42 個行業，在分析總營運成本、許可、第三方績效、管理時考慮了廣泛的成本，包括管理和培訓。因此，公司每年平均在許可上花費 791 美元，在 IT 員工培訓上花費 4,429 美元。該研究進一步指出，微軟等大公司是大型組織領先的 UCaaS解決方案供應商之一。

UCaaS市場細分分析

  • 醫療健康領域維持持續成長

按最終用戶，UCaaS 市場分為 BFSI、IT 和通訊、零售、醫療保健、公共部門、教育等。市場佔有率，並且預計會有一定的成長。隨著遠距工作和遠端醫療服務的興起，醫療保健領域對 UCaaS 的需求預計在未來幾年將大幅成長。

UCaaS 市場的區域前景

  • 北美在全球 UCaaS 市場中佔有很大佔有率

按地區分類，UCaaS 市場分為北美、南美、歐洲、中東和非洲以及亞太地區。北美地區佔據主要市場佔有率，在美國和加拿大等主要地區國家雲端運算蓬勃發展的推動下，該地區將見證最快的市場擴張。這也是由於微軟、Zoom Communications、Verizon等大公司與各行業的大公司（主要是BFSI、IT/通訊等）有著牢固的關係，對於雲端基礎的解決方案，包括支援區域性的UCaaS。

此外，政府為加強「工業4.0」等工業數位化而採取的有利措施和投資，加上遠距工作的興起，是該地區市場成長的進一步推動因素。例如，根據加拿大統計局的數據，在新冠疫情之後，遠距工作的趨勢顯著增加，加拿大人在家工作的比例從 2016 年 5 月的 7.1% 增加到 2023 年 5 月的 20.1%。

UCaaS市場發展：

  • 2023 年 1 月：Atos 與 Mintel Network 進行獨家談判，出售其 UCC 服務業務，該業務提供雲端基礎的整合通訊服務。此次收購進一步擴大了 Unify 的地理覆蓋範圍，為全球超過 7,500 萬用戶提供服務。
  • 2022年7月：愛立信完成對Vonage Holding Corp的收購，使愛立信能夠提供包括CCaaS和UCaaS在內的全面通訊解決方案組合。此次收購是愛立信擴大其企業行動網路業務計畫的一部分。

目錄

第1章簡介

  • 市場概況
  • 市場定義
  • 調查範圍
  • 市場區隔
  • 貨幣
  • 先決條件
  • 基準年和預測年時間表
  • 相關人員的主要利益

第2章調查方法

  • 研究設計
  • 調查過程

第3章執行摘要

  • 主要發現

第4章市場動態

  • 市場促進因素
  • 市場限制因素
  • 波特五力分析
  • 產業價值鏈分析
  • 分析師觀點

第5章 UCaaS 市場：依應用分類

  • 介紹
  • 企業語音通訊
  • 會議（音訊/視訊/網路會議）
  • 通訊
  • 支援通訊的業務流程

第 6 章 UCaaS 市場：以最終用戶分類

  • 介紹
  • BFSI
  • 資訊科技/通訊
  • 零售
  • 衛生保健
  • 公共部門
  • 教育
  • 其他

第 7 章 UCaaS 市場：按地區

  • 介紹
  • 北美洲
    • 按申請
    • 按最終用戶
    • 按國家/地區
  • 南美洲
    • 按申請
    • 按最終用戶
    • 按國家/地區
  • 歐洲
    • 按申請
    • 按最終用戶
    • 按國家/地區
  • 中東/非洲
    • 按申請
    • 按最終用戶
    • 按國家/地區
  • 亞太地區
    • 按申請
    • 按最終用戶
    • 按國家/地區

第8章競爭環境及分析

  • 主要企業及策略分析
  • 市場佔有率分析
  • 合併、收購、協議和合作
  • 競爭對手儀表板

第9章 公司簡介

  • Zoom Video Communications, Inc.
  • Verizon
  • Microsoft
  • Sangoma
  • 8x8, Inc.
  • Bandwidth Inc.
  • Dstny
  • Genesys
  • Avaya Inc.
  • RingCentral, Inc.
簡介目錄
Product Code: KSI061615186

The United Communication as a Service (UCaaS) market is projected to grow from US$51.012 billion in 2024 to US$155.191 billion in 2029 at a CAGR of 24.92%.

Unified Communication as a Service is a cloud-based communication platform that integrates video conferencing, file sharing, chat, and telephony, among other tools, on a single interface. The platform is a modern approach over conventional communication networks and serves an organization's multi-functional needs, which enhances its overall operational efficiency and workplace productivity.

Unified communication as a service offers high scalability for communication networks, which assists large firms in expanding their communication channels, adapting to the dynamic environment, and gaining more customer exposure. Moreover, the high flexibility provided by UCaaS further allows the user to select an appropriate communication tool that suits his/her requirements.

Security features of Unified communication as a service, such as multi-factor authentication, data encryption, and firewall, safeguard private data and communication from unauthorized access, hacking, or breaches. As a result, UCaaS provides a modern communication approach that offers a comprehensive collaboration platform to organizations across various industry verticals with the added benefits of scalability, accessibility, and security.

Unified Communication As A Service Market Drivers:

  • Growing work-from-home or remote working trend had bolstered the market expansion.

The COVID-19 pandemic has accelerated the remote working trend, which offers cost-effective and productivity benefits. Moreover, the bring-you-own device trend is also on the rise, which has contributed to the increase in market demand for remote working solutions and software. The multi-channel communication and collaboration tools provided by the UCaaS, owing to which the solution has become an ideal choice to address the current demand.

Full-time employees based in major economies are showing interest in remote working owing to its cost-effective nature. According to the data provided by the Global Survey of Working Arrangements (G-SWA) for April-May 2023, work-from-home prevalence was higher in the UK, US, Australia, New Zealand, and Canada, with full-time employees working on an average of 1.4 fully paid days from home weekly.

  • The booming demand and adoption of cloud-based solutions have propelled the market growth.

Technological adoption is booming, and organizations are looking to implement investments in improving their IT infrastructure that would digitize their communication channels. The comprehensive suite of cloud-based communication and collaboration tools provided by Unified Communication as a service requires less maintenance and offers businesses the opportunity to simplify their employee workflow. Additionally, favorable investments undertaken by governing authorities in promoting a cloud computing environment have led to a further upward market trajectory for unified communication as a service.

  • UCaaS' cost-effective nature has stimulated the market growth.

Unified communication as a service provides a wide variety of options that make communication easy among employees and their clients. Likewise, the cost associated with deployment, staff training, licensing, and other operational costs varies depending on the size of the firm and can impact the demand for the solution.

According to the "Unified Communications as a Service Total Cost of Ownership 2023," research study released by Metrigy in January 2024, which covered 42 industry verticals across the US and Canada, a wide range of costs inclusive of licensing, third-part performance, administrative management, and training are considered while analyzing the total operational cost. Hence, on average the companies spent US$791 on licensing and US$4,429 on IT employee training every year. The study further stated that major firms such as Microsoft are one of the leading UCaaS solution providers for larger organizations.

Unified Communication As A Service Market Segmentation Analysis

  • The healthcare sector is set to grow at a constant rate.

End-user-wise, the unified communication as a service market is analyzed into the BFSI, IT & Telecom, retail, healthcare, public sector, education, and others. The healthcare sector is expected to account for a considerable market share and is poised for constant growth fueled by the high applicability of UCaaS solutions to improve communication and collaboration among staff, patients, and caregivers, establishing a secure route for messaging, telemedicine services, and video conferencing. With the rise of remote work and telehealth services, the demand for UCaaS in the healthcare sector is expected to grow significantly in the coming years.

Unified Communication As A Service Market Geographical Outlook

  • North America accounted for a significant share of the global unified communications as a service market.

Geography-wise, the unified communication as a service market is divided into North America, South America, Europe, the Middle East and Africa, and Asia Pacific. The North American region is set to account for a significant market share and will witness the quickest market expansion fuelled by the booming cloud computing in major regional nations, namely the USA and Canada. The well-established presence of major market players such as Microsoft, Zoom Communications Ins, and Verizon, which have formed close ties with leading business firms across varied industry verticals, mainly BFSI, IT & Telecom, for their cloud-based solutions inclusive of UCaaS, also fuels regional market growth.

Moreover, favorable government initiatives and investments to bolster industrial digitization, such as "Industry 4.0," coupled with the growing remote working, are acting as additional driving factors for the regional market growth. For instance, according to Statistics Canada, the remote working trend has witnessed a significant increase post-COVID pandemic, with the percentage of Canadians working from home increasing from 7.1% in May 2016 to 20.1% in May 2023.

Unified Communication As A Service Market Developments:

  • January 2023: Atos entered into an exclusive negotiation with Mintel Network to sell the former's Unified Communications & Collaboration Services businesses, which also provides cloud-based unified communication as a service. The acquisition would further expand Unify's geographical footprint, serving over 75 million users globally.
  • July 2022: Ericsson completed the acquisition of Vonage Holding Corp, which would enable the former to provide a comprehensive portfolio of communication solutions, including CCaaS and UCaaS. The acquisition was part of Ericsson's plan to expand its mobile network business in enterprises.

The Unified Communication As A Service market is segmented and analyzed as:

By Application

  • Enterprise Telephony
  • Meetings (Audio/Video/Web Conferencing)
  • Messaging
  • Communication-Enabled Business Processes

By End-User

  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare
  • Public Sector
  • Education
  • Others

By Geography

  • North America
  • United States
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Israel
  • Others
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Indonesia
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base and Forecast Years Timeline
  • 1.8. Key benefits for the stakeholders

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Key Findings

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. The Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis
  • 4.5. Analyst View

5. UNIFIED COMMUNICATION AS A SERVICE MARKET BY APPLICATION

  • 5.1. Introduction
  • 5.2. Enterprise Telephony
  • 5.3. Meetings (Audio/Video/Web Conferencing)
  • 5.4. Messaging
  • 5.5. Communications-Enabled Business Processes

6. UNIFIED COMMUNICATION AS A SERVICE MARKET BY END-USER

  • 6.1. Introduction
  • 6.2. BFSI
  • 6.3. IT and Telecom
  • 6.4. Retail
  • 6.5. Healthcare
  • 6.6. Public Sector
  • 6.7. Education
  • 6.8. Others

7. UNIFIED COMMUNICATION AS A SERVICE MARKET BY GEOGRAPHY

  • 7.1. Introduction
  • 7.2. North America
    • 7.2.1. By Application
    • 7.2.2. By End-User
    • 7.2.3. By Country
      • 7.2.3.1. United States
      • 7.2.3.2. Canada
      • 7.2.3.3. Mexico
  • 7.3. South America
    • 7.3.1. By Application
    • 7.3.2. By End-User
    • 7.3.3. By Country
      • 7.3.3.1. Brazil
      • 7.3.3.2. Argentina
      • 7.3.3.3. Others
  • 7.4. Europe
    • 7.4.1. By Application
    • 7.4.2. By End-User
    • 7.4.3. By Country
      • 7.4.3.1. Germany
      • 7.4.3.2. France
      • 7.4.3.3. United Kingdom
      • 7.4.3.4. Spain
      • 7.4.3.5. Others
  • 7.5. Middle East and Africa
    • 7.5.1. By Application
    • 7.5.2. By End-User
    • 7.5.3. By Country
      • 7.5.3.1. Saudi Arabia
      • 7.5.3.2. UAE
      • 7.5.3.3. Israel
      • 7.5.3.4. Others
  • 7.6. Asia Pacific
    • 7.6.1. By Application
    • 7.6.2. By End-User
    • 7.6.3. By Country
      • 7.6.3.1. China
      • 7.6.3.2. Japan
      • 7.6.3.3. India
      • 7.6.3.4. South Korea
      • 7.6.3.5. Indonesia
      • 7.6.3.6. Taiwan
      • 7.6.3.7. Others

8. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 8.1. Major Players and Strategy Analysis
  • 8.2. Market Share Analysis
  • 8.3. Mergers, Acquisitions, Agreements, and Collaborations
  • 8.4. Competitive Dashboard

9. COMPANY PROFILES

  • 9.1. Zoom Video Communications, Inc.
  • 9.2. Verizon
  • 9.3. Microsoft
  • 9.4. Sangoma
  • 9.5. 8x8, Inc.
  • 9.6. Bandwidth Inc.
  • 9.7. Dstny
  • 9.8. Genesys
  • 9.9. Avaya Inc.
  • 9.10. RingCentral, Inc.