非洲的託管服務：市場佔有率分析、行業趨勢和成長預測（2025-2030 年）

Africa Managed Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)

出版日期: 2025年01月05日 | 出版商:

Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

非洲管理服務市場預計在預測期內複合年成長率為 8.2%

主要亮點

資料儲存的雲端採用和實施正在迅速進展，巨量資料分析的採用正在促進市場成長。此外，物聯網技術的快速成長和發展也有望促進市場的成長和開發。託管服務使企業能夠存取增強的應用程式和服務，主要專注於其核心策略細分市場，同時將其他業務留給具有這些細分市場業務知識的服務供應商。此外，雲端、物聯網平台、容器、DevOps 和巨量資料的託管服務預計將在預測期內為託管服務供應商提供巨大的潛力。
在當前市場情勢下，南非等非洲主要國家網路攻擊激增。隨著南非許多企業和政府機構轉向數位平台，網路安全局的一項研究表明，公眾不斷努力向公眾提供資訊、教育和動員公眾，以應對日益嚴重的網路犯罪流行。越宣傳活動提高意識提升。根據《2021年非洲網路威脅評估報告》，南非遭受非洲最具針對性的勒索軟體攻擊和商業電子郵件外洩攻擊。這迫使企業採取安全第一的心態。託管服務供應商現在專注於確保客戶服務基礎設施的安全。
非洲的託管服務公司正在利用領先科技公司建立的解決方案來開發自己的託管服務組合。例如，Britehouse 是一家專門從事基於 SAP 的解決方案的實施、開發和管理的 IT 顧問公司（非洲地區的託管服務供應商），為我們在非洲各地建立的企業提供託管 SAP 解決方案作為託管服務。靈活的平台聯合國經濟和社會事務部最近的一項研究顯示，2022年非洲的平均年齡為18.8歲，其中一半人口年齡較大，一半人口年輕。非洲是世界上最年輕的大陸，14歲以下人口比例最高，佔總人口的40%。非洲不斷成長的年輕人口的數位技能和行為得到改善，可以抵消一些不利趨勢，並為電訊和資訊通訊技術服務等行業帶來良好的成長。
COVID-19 的爆發證明了數位化經濟的好處，有利於在家工作(WFH)。這可能是非洲市場加速提高社會經濟背景下數位電信服務標準的機會。
然而，日益嚴重的安全和隱私問題以及非洲基礎設施的缺乏是可能限制整體市場成長的主要問題。

非洲管理服務市場趨勢

IT和通訊產業預計在預測期內將顯著成長

非洲仍然是世界上成長最快的行動通訊市場之一。根據愛立信的行動報告，到 2025 年，行動寬頻用戶將佔撒哈拉以南非洲地區行動用戶的 70% 左右，其中 4G 普及率和使用量的增加將成為關鍵的成長引擎。這項變化背後的成長要素包括人口年輕化和低成本智慧型手機的普及。
該地區缺乏網路安全技能，導致駭客特別針對銀行和通訊業者等組織。例如，2022年12月，擁有2022年撒哈拉以南非洲世界盃轉播權的新世界電視台表示，自賽事開始以來，它遭受了一系列網路攻擊。該地區此類案例不斷增加，推動了整體市場的成長。
由於通訊基礎設施落後，需要支付高昂的費用，該國的電話費很高。這就是 IT-Simplified、LeftClick、Sensys 和 Innovative Solutions 等本地公司提供 VoIP（網際網路協定語音）作為核心託管服務的原因。在最新的例子中，Bigen Group 選擇 LanDynamix 在其布隆方丹辦公室實施網際網路通訊協定語音 (VoIP) 解決方案。這項新實施預計可減少高達 50% 的電話費用。
南非政府宣布計劃在 2023年終實現全國寬頻覆蓋。南非的通訊業擁有整個大陸最先進的基礎設施之一。 Liquid Intelligence Technologies、Telkom、Broadband InfraCo、市政供應商和行動網路營運商也正在進行大量投資，以提高網路能力。
據愛立信稱，到 2027 年，撒哈拉以南非洲地區的 5G 用戶總數預計將達到 1.04 億。隨著撒哈拉以南非洲地區 5G 用戶數量的不斷增加，預計該市場將在預測期內大幅成長。

預計南非在整個預測期內將佔據很大佔有率

工作模式的變化、用戶設備的激增、雲端原生應用程式的興起以及行動應用程式的成長等因素正在加速雲端運算服務在南非的廣泛採用。預計這將成為該地區的關鍵驅動力，進而幫助市場呈指數級成長。
在當前的市場情況下，南非越來越多的企業正在轉向雲端，進而轉向託管服務。南非雲端解決方案供應商之一 Afrihost 表示：「與傳統的本地伺服器解決方案相比，我們對雲端提供的安全性、節省成本和靈活性充滿信心，因此我們能夠減少資料和通訊。越來越多的公司將他們的需求轉移到雲端。隨著企業越來越希望專注於其核心業務活動，南非市場預計將創造商機。
此外，南非市場的主要參與者正在進行重大活動，作為其改善業務和影響力策略的一部分，以便接觸客戶並滿足他們對各種應用的需求。例如，2022 年 12 月，英國網路安全、身分驗證、雲端轉型和託管服務供應商 Kocho 宣佈在南非開普敦設立辦事處。在這個新辦公室中，他將擔任一線和 DevOps 角色，以支援 Kocho 不斷成長的國際客戶組合。
備份、資料管治和合規性等雲端解決方案正在南非擴展。因此，許多公司正在外包其雲端部門以增加競爭。嘉百森技術公司 (Gabsen Technologies) 選擇資料保護和管理公司 Dhruva 在整個非洲擴展其雲端基礎的資料保護服務。
據 GSMA 稱，撒哈拉以南非洲地區的行動使用量預計在未來幾年將大幅成長，到 2025年終將達到 6.23 億獨立用戶。此外，到 2025 年，該地區的行動網路用戶數量預計將達到約 4.83 億，為整個全部區域創造巨大的成長機會。

非洲管理服務業概覽

非洲的管理服務市場競爭適中，由大量全球和區域公司組成。這些參與企業擁有重要的市場佔有率，並致力於擴大其區域基本客群。這些參與企業將重點放在研發投資上，引入新的解決方案、策略聯盟以及其他有機和無機成長策略，以在預測期內贏得競爭。

2022 年 10 月，託管服務供應商SmartCIC 將其固網連接和現場服務解決方案擴展到非洲 32 個國家。客戶得到當地現場工程師的支持，在整個非洲大陸的當地市場提供一致的性能和客戶體驗。除了固網連接外，SmartCIC還推出了連接54個非洲國家的衛星服務。 SmartCIC 向非洲的擴張將使企業和服務供應商能夠在充滿挑戰的新市場中高效連接、部署和管理數位基礎設施。

2022 年 2 月，為中東和非洲地區的企業和政府機構提供服務的領先區域 IT服務供應商BARQ Systems 宣布轉型為擁有成熟託管服務組合的 IT服務供應商。作為這項轉型的關鍵部分，BARQ Systems 將推出新的 SOCaaS（安全營運中心即服務），目標是在 2025 年提供更全面的訂閱為基礎的 IT 服務。

其他好處

Excel 格式的市場預測 (ME) 表
3 個月分析師支持

Key Highlights

The rapidly increasing adoption and implementation of the cloud for data storage and the introduction of big data analytics contribute to the market's growth. Moreover, the rapid growth and evolution of IoT technology are also expected to support the growth and development of the market. As managed services enable companies to access enhanced applications and services, it primarily helps them target their core strategic areas while outsourcing the rest of the operations to the service providers with the operational expertise in that domain. Also, the managed services for cloud, IoT platforms, containers, DevOps, and Big Data are expected to hold tremendous potential for the managed service providers in the forecast period.
In the current market scenario, cyberattacks have rapidly increased in major African countries like South Africa. With more South African businesses and government institutions migrating to digital platforms, research by cyber security organizations has noted a growing need for a sustained national public awareness campaign to inform, educate and mobilize the public against an increasing pandemic of cyber-crime. The African Cyber threat Assessment Report 2021 found that South Africa had the highest number of targeted ransomware and business email compromise attacks in Africa. This has forced companies to adopt security-first thinking. Managed services providers are now putting more effort into securing the service infrastructure of their clients.
Managed services companies in the African region are taking advantage of the solutions built by major tech giants to develop their own managed services portfolio. For example, the IT consultancy firm that focuses on implementing, developing, and managing SAP-based solutions, Britehouse (a managed service provider present in the African region), has created a flexible platform for delivering hosted SAP solutions as a managed service to businesses throughout Africa. As per a recent survey by UN DESA, in 2022, the median age in Africa was 18.8 years, indicating that half of the population was older and half was younger than that age. Africa is the youngest continent in the world and presents the highest share of inhabitants aged 14 years and younger, 40% of the total population. A young and growing African population with improved digital skills and behavior could offset some adverse trends and indicate favorable growth for sectors like telecom and ICT services.
The COVID-19 pandemic has demonstrated the benefits of a digitized economy, facilitating working from home (WFH). This could prove to be an opportunity for the African market to accelerate its journey towards raising the bar of digital and telecom services, which play in a socio-economical context.
However, the surge in security and privacy concerns and the lack of infrastructure in Africa could be a significant concern, restricting the market's overall growth.

Africa Managed Services Market Trends

IT & Telecom Industry is Expected to Grow at a Significant Rate Over the Forecast Period

Africa remains one of the fastest-growing mobile communication markets in the world. According to the Ericsson Mobility Report, by 2025, in Sub-Saharan Africa, mobile broadband subscriptions will reach around 70% of the mobile subscriptions, with increased 4G coverage and uptake being the main growth engine. Growth factors behind this shift include a young population and the availability of lower-priced smartphones.
The region is plagued by a cybersecurity skills shortage, which causes hackers to target organizations, especially banks and telecoms. For instance, in December 2022, New World TV, the company that holds Africa's 2022 World Cup broadcasting rights for sub-Saharan Africa, stated that it had suffered a series of cyberattacks since the tournament began. The region's rise in such cases fuels the market's overall growth.
Telephone cost in the country is high due to the high price involved in acquiring poor telecommunication infrastructure. Thus, local companies, such as IT-Simplified, LeftClick, Sensys, and Innovative Solutions, offer Voice over Internet Protocol (VoIP) as a core managed service. In the latest instance, Bigen Group selected LanDynamix to implement a voice-over-Internet protocol (VoIP) solution for the company's Bloemfontein office. This new installation is anticipated to reduce telephone costs by up to 50%.
The government of South Africa announced its plan to provide national broadband coverage by end-2023. South Africa's telecom sector boasts one of the most advanced infrastructures on the entire continent. Also, there has been considerable investment from Liquid Intelligence Technologies, Telkom, Broadband InfraCo, municipal providers, and mobile network operators, all aimed at improvising network capabilities.
As per Ericsson, the total number of 5G subscriptions in Sub-Saharan Africa is estimated to reach 104 million by 2027. With the rise in 5G subscriptions in the Sub-Saharan African region, the market is expected to witness drastic growth throughout the forecasted period.

South Africa is Expected to Hold a Significant Share Throughout the Forecast Period

The wide adoption of cloud computing services in South Africa has gained pace, owing to factors such as changes in work styles, user device proliferation, emerging cloud-native applications, and mobile application growth. This will act as a significant driver within the region, which in turn will assist in augmenting the market's growth exponentially.
In the current market scenario, more and more businesses across South Africa are making a move toward the cloud and, subsequently, managed services. According to Afrihost, one of the cloud solution providers in South Africa, 'more and more organizations are moving their data and communication needs to the cloud as they feel more confident about the security, savings, and flexibility provided by the cloud, as opposed to traditional local server solutions.' The growing demand from organizations to focus on core business activities is expected to create opportunities for the market in South Africa.
Moreover, the market in South Africa is home to significant activities by key major players as a part of its strategy to improve its business and its presence to reach customers and meet their requirements for various applications. For instance, in December 2022, Kocho, the UK-headquartered provider of cyber security, identity, cloud transformation, and managed services, announced it had established operations in Cape Town, South Africa. The new office would create frontline and DevOps roles to support Kocho's expanding portfolio of international customers.
Cloud solutions across backup, data governance, and compliance are growing in South Africa. Thus, many companies are outsourcing their cloud division to gain a competitive edge. Gabsen Technologies selected Dhruva, a data protection and management company, to expand its cloud-based data protection services across Africa.
As per GSMA, the overall mobile usage in Sub-Saharan Africa is expected to increase drastically in the next coming years, reaching 623 million unique subscribers by the end of the year 2025. Also, it is anticipated that there will be around 483 million mobile internet users within the region by 2025, creating massive growth opportunities throughout the region.

Africa Managed Services Industry Overview

The Africa Managed Services Market is moderately competitive and consists of a significant number of global and regional players. These players account for a considerable market share and focus on expanding their regional customer base. These players focus on the research and development investment in introducing new solutions, strategic alliances, and other organic and inorganic growth strategies to earn a competitive edge over the forecast period.

In October 2022, SmartCIC, a managed service provider, expanded its fixed-line connectivity and field service solutions across 32 African countries. Customers gain the support of on-the-ground engineers in each country, delivering consistent performance and customer experience in local markets throughout the continent. In addition to fixed-line connectivity, SmartCIC has launched satellite services connecting Africa's 54 countries. SmartCIC's Africa expansion enables enterprises and services providers to efficiently connect, deploy, and manage digital infrastructure in new and challenging markets.

In February 2022, BARQ Systems, a leading regional IT services provider serving business and government clients across the Middle East and Africa (MEA), announced its transition to an IT service provider, providing a full-fledged portfolio of managed services. As a crucial part of this transition, BARQ Systems is introducing a new Security Operations Centre as a Service (SOCaaS), marking the beginning of its journey to offer a more comprehensive set of subscription-based IT Services by 2025.

Additional Benefits:

The market estimate (ME) sheet in Excel format
3 months of analyst support

1 INTRODUCTION

1.1 Study Assumptions and Market Definition
1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Forces Analysis
- 4.2.1 Threat of New Entrants
- 4.2.2 Bargaining Power of Buyers/Consumers
- 4.2.3 Bargaining Power of Suppliers
- 4.2.4 Threat of Substitute Products
- 4.2.5 Intensity of Competitive Rivalry
4.3 Assessment of Impact of COVID-19 on the Africa Managed Services Market

5 MARKET DYNAMICS

5.1 Introduction to Market Dynamics
5.2 Market Drivers
- 5.2.1 Favorable Trends Pertaining to Big Data and Analytics, along with Growing ICT Spending
- 5.2.2 Increasing Adoption of Managed Service Among Small and Medium Enterprises across Africa
5.3 Market Challenges
- 5.3.1 Security & Privacy Concerns and Lack of Infrastructure

6 MARKET SEGMENTATION

6.1 Type of Service
- 6.1.1 Managed Network Services
- 6.1.2 Managed Security Services
- 6.1.3 Managed Mobility Services
- 6.1.4 Other Types of Service
6.2 Deployment
- 6.2.1 Private
- 6.2.2 Public
- 6.2.3 Hybrid
6.3 End-user Industry
- 6.3.1 IT & Telecom
- 6.3.2 BFSI
- 6.3.3 Retail
- 6.3.4 Healthcare
- 6.3.5 Other End-user Industries
6.4 Country
- 6.4.1 South Africa
- 6.4.2 Kenya
- 6.4.3 Rest of Africa

7 COMPETITIVE LANDSCAPE

7.1 Company Profiles
- 7.1.1 Cisco Systems
- 7.1.2 IBM Corporation
- 7.1.3 HP Development Company LP
- 7.1.4 NEC Corporation
- 7.1.5 Accenture PLC
- 7.1.6 Fujitsu Ltd.
- 7.1.7 Telefonaktiebolaget LM Ericsson
- 7.1.8 Castlerock Managed IT Services Company
- 7.1.9 LanDynamix Managed IT Services
- 7.1.10 Dimension Data Holdings PLC