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市場調查報告書
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1637848

託管基礎設施服務:市場佔有率分析、行業趨勢和成長預測(2025-2030 年)

Managed Infrastructure Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)

出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

託管基礎設施服務市場規模預計到 2025 年為 1,291.4 億美元,預計到 2030 年將達到 2,100.8 億美元,預測期內(2025-2030 年)複合年成長率為 10.22%。

託管基礎設施服務-市場-IMG1

分析、雲端、物聯網和認知運算等技術趨勢正在創造新的業務需求。公司正在採用這些數位技術來創建創新的經營模式、最佳化業務流程、賦予員工權力並提供個人化的客戶體驗。

主要亮點

  • 透過提供專業附加價值服務(例如應用程式測試、服務目錄建立和專業諮詢)的託管服務減少冗餘停機時間。市場開發得到各種監控工具和由個人團隊管理的多層基礎設施的支援。例如,BMC 的「BMC Helix ITSM」系統是集中式的、雲端原生的、可觀察連接的、AIOps 最佳化的。此解決方案充分暴露來自IT基礎設施、應用程式效能、網路效能和雲端服務監控工具的資料。此外,團隊和個人儀表板是根據每個使用者的需求量身定做的。
  • 雲端基礎的技術的擴散和進步正在推動需求並推動市場。在過去幾年中,伺服器故障修復和故障排除等日常業務已被外包,以減少對 IT 的關注,從而充分利用 IT 服務供應商的專業知識。透過行動和雲端進行數位轉型的採用正在增加,基礎設施現代化正在取得進展。跟上最新技術改進的需求導致組織選擇基礎設施管理服務。
  • 提高成本和營運效率以及更換過時的硬體正在推動市場發展。託管服務具有多項優勢,其中最重要的是持續專注於營運和業務流程的持續改進。據思科系統公司稱,託管服務可將內部經常性成本降低 30-40%,並將效率提高 50-60%。此外,隨著新的和擴展的設備被引入基礎設施,舊的硬體並不總是相容。隨著資料中心營運的增加,硬體可能成為減慢營運速度的負債,而不是增強營運的資產。
  • 利潤率下降、誠信和可靠性問題正在限制市場成長。行動性和雲端運算等新興技術正在迅速改變商業格局。企業需要與這些技術同步,才能提供客戶所需的好處。依賴合作夥伴託管關鍵業務基礎設施時的可靠性挑戰也阻礙了市場成長。
  • 由於COVID-19的爆發,企業非常關注遠距工作。在世界各國政府為阻止冠狀病毒傳播而實施的關閉措施期間,由於企業希望維持業務,雲端服務的使用量大幅增加。由於預計雲端遷移將變得更加廣泛,甚至受到企業的關注,大多數企業已經與託管雲端服務供應商續約了合約。此外,企業和組織優先考慮將擴增實境和機器學習等最尖端科技整合到當前的IT基礎設施中,以推動數位轉型。

託管基礎設施服務市場趨勢

雲端細分市場預計將呈現最高成長

  • 雲端採用的出現改變了託管基礎設施服務供應商(MISP) 的領域,導致採用在公共雲端雲或私有雲端上提供技術服務的交付模式。鑑於雲端提供的優勢,MISP 與雲端供應商(Google、AWS、Microsoft 等)合作,協助企業選擇合適的雲端供應商、遷移到雲端並在遷移後管理雲端服務。
  • 隨著企業需求的增加,公司正在發展其現有的託管雲端基礎設施服務。例如,2022 年 12 月,瑞士金融公司 Klarpay AG 決定使用 Amazon Web Services 建置其雲端基礎的基礎架構。該公司沒有將資源投入資料中心營運,而是專注於高價值業務,例如透過開發可擴展、支援 API 的交易功能等新功能來增強其銀行產品。
  • 越來越多的消費者正在使用數位平台,這增加了對數位化不斷進步的需求,即高速資料傳輸和廣泛的網路覆蓋範圍以儲存大量資料。加速 IT 產業消費群成長的技術範例包括遠距學習、多參與企業遊戲、視訊會議和直播。 IT組織需要龐大的伺服器和資料儲存單元來儲存大量資料並提供更好的服務。
  • 最近的技術趨勢,例如增強的雲端基礎設施、支援物聯網的生態系統,為整個美國IT 產業創造新的業務需求提供了機會,而且在疫情期間,美國的公共雲端滲透率預計將大幅上升。此外,富士通也被亞馬遜網路服務(AWS)認可為AWS官方託管基礎設施供應商合作夥伴,透過加速雲端轉型幫助企業和政府加速創新,幫助企業和政府加速數位轉型的能力得到認可。預計此類案例將在預測期內推動美國各地的市場需求。

亞太地區市場成長顯著

  • 亞太地區是中國和印度等國家 IT 和 IT 支援服務的主要來源,因此該地區的市場成長顯著。例如,IT和BPM產業已成為印度最重要的經濟引擎之一,對GDP和福利產生重大影響。 2022 會計年度,IT 產業貢獻了印度 GDP 的 7.4%,預計到 2025 年將佔印度 GDP 的 10%。根據印度國家軟體與服務公司協會(Nasscom)統計,22會計年度印度IT產業收益達2,270億美元,與前一年同期比較去年同期成長15.5%。印度IT投資預計將從2021年的818.9億美元增加至2023年的1,103億美元。
  • 推動亞太地區託管基礎設施服務成長的關鍵因素之一是各領域的快速數位化和技術進步。企業越來越依賴先進的IT基礎設施來提高業務效率、敏捷性和競爭力。因此,對能夠確保這些複雜 IT 環境的最佳效能和安全性的專業託管服務的需求變得至關重要。
  • 亞太地區雲端技術的採用也正在影響亞太地區託管基礎設施服務市場。隨著企業遷移到雲端以獲得更大的靈活性和可擴展性,託管基礎設施服務已擴展到包括雲端基礎的基礎設施管理,提供本地和雲端環境之間的無縫整合。這種混合多重雲端方法使企業能夠最佳化 IT 資源,同時適應不斷變化的工作負載和需求。
  • 此外,根據麻省理工學院發布的2022年雲端生態系指數,新加坡得分8.48分,在全球雲端運算基礎設施中排名最高。韓國、日本、澳洲和紐西蘭是 2022 年雲端服務生態系統得分最高的亞太國家。這項認可凸顯了亞太地區對推動數位基礎設施的承諾,使其成為雲端服務乃至託管基礎設施服務的有吸引力的地區。

託管基礎設施服務產業概述

託管基礎設施服務市場高度分散,預計競爭將加劇,許多技術成熟的大型公司將進入該市場。此外,為了維持市場、留住客戶,企業正在採取強而有力的競爭策略,競爭企業之間的競爭正在加劇。主要參與企業包括富士通、思科系統公司和戴爾科技公司。

2023年9月,全球知名IT基礎設施服務供應商Kyndryl與全端雲端服務供應商Expedient宣佈建立合作夥伴關係。透過此次合作,Kindril 利用 Expedient 可靠的雲端基礎架構和資料中心託管,為客戶提供增強的業界領先的網路彈性能力。 Expedient 高度互連的資料中心全國網路專門提供屢獲殊榮的基礎設施,該基礎設施是 Cloud Difference多重雲端服務的關鍵組成部分。基礎設施由基於 VMware 的 Expedient Enterprise Cloud、私有雲端以及根據不同地區和細分市場的客戶和潛在客戶的需求量身定做的定製配置提供。

2023年8月,全球B2B訂閱商務平台AppDirect宣布收購ADCom Solutions的網路營運中心(NOC)及VEEUE平台。 ADCom Solutions 是一家全球託管服務供應商,專門從事複雜IT基礎設施的設計、實施和全面管理。透過此次收購,AppDirect 將能夠為 VEEUE 提供廣泛的技術顧問網路的存取權限,從而使 AppDirect 能夠透過其 10,000 名顧問管道部署全套託管網路和基礎設施服務。

2022 年 11 月 數位轉型、高效能運算與資訊科技基礎設施領域的全球領導者 Atos 與 Amazon.com, Inc. 旗下子公司 Amazon Web Services (AWS) 今天宣布簽署全球策略轉型計畫。該協議將使擁有大規模基礎設施外包協議的Atos客戶能夠加速將工作負載遷移到雲端並完成其數位轉型。這項業界首創的多年期協議使 Atos 和 AWS 能夠進一步加強他們的策略夥伴關係。 Atos 選擇 AWS 作為其首選企業雲端供應商,AWS 也將 Atos 視為 IT 外包和資料中心轉型的策略合作夥伴。此次合作將使 Atos 客戶能夠透過獲得 Atos 的業務和技術諮詢、數位工程和託管服務來加速他們的雲端之旅。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 市場定義和範圍
  • 研究場所

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業相關人員分析
  • 產業吸引力-波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間的敵對關係

第5章市場動態

  • 市場促進因素
    • 雲端管理基礎設施服務的使用增加
    • 雲端基礎的技術的擴散和進步將推動需求
    • 提高成本和營運效率,並更換老化硬體
  • 市場限制因素
    • 利潤率下降、整合和可靠性問題
  • COVID-19 對託管基礎設施服務市場的影響

第6章 市場細分

  • 依部署類型
    • 本地
  • 按服務類型
    • 桌面列印服務
    • 伺服器
    • 存貨
    • 其他
  • 按最終用戶
    • BFSI
    • 資訊科技和電信
    • 醫療保健
    • 製造業
    • 零售
    • 其他
  • 按地區
    • 北美洲
      • 美國
      • 加拿大
    • 歐洲
      • 德國
      • 英國
      • 法國
      • 西班牙
      • 歐洲其他地區
    • 亞太地區
      • 中國
      • 日本
      • 印度
      • 澳洲
      • 其他亞太地區
    • 拉丁美洲
      • 巴西
      • 墨西哥
      • 阿根廷
      • 其他拉丁美洲
    • 中東/非洲
      • 阿拉伯聯合大公國
      • 沙烏地阿拉伯
      • 南非
      • 其他中東/非洲

第7章 競爭格局

  • 公司簡介
    • Fujitsu Ltd
    • Cisco Systems Inc.
    • Dell Technologies Inc.
    • IBM Corporation
    • Hewlett Packard Enterprise
    • Microsoft Corporation
    • TCS Limited
    • Canon Inc.
    • Alcatel-Lucent SA(Nokia Corporation)
    • Toshiba Corporation
    • Verizon Communications Inc.
    • Citrix Systems Inc.
    • Deutsche Telekom AG
    • Xerox Corporation
    • Ricoh Company Ltd
    • Lexmark International Inc.
    • Konica Minolta Inc.

第8章投資分析

第9章 市場機會及未來趨勢

簡介目錄
Product Code: 47819

The Managed Infrastructure Services Market size is estimated at USD 129.14 billion in 2025, and is expected to reach USD 210.08 billion by 2030, at a CAGR of 10.22% during the forecast period (2025-2030).

Managed Infrastructure Services - Market - IMG1

Technology trends such as analytics, Cloud, IoT, and Cognitive Computing are creating new business imperatives. Companies are adopting these digital technologies to build innovative business models, optimize business processes, empower their workforce, and personalize the customer experience.

Key Highlights

  • Redundant downtime is reduced through managed services, which offer specialized value-added services like application testing, service catalog creation, and professional consulting. The market's development is aided by various monitoring tools and numerous layers of infrastructure controlled by separate teams. For instance, in BMC's "BMC Helix ITSM" the system is centralized, cloud-native, connected with observability, and optimized for AIOps. This solution fully exposes data from monitoring tools for IT infrastructure, application performance, network performance, and cloud services. Additionally, team and individual dashboards are customized to each user's needs.
  • Technological proliferation and advancement of cloud-based technology boosting the demand is driving the market. Over the past few years, daily operations of break-fix and troubleshooting of servers have been outsourced to reduce their attention over IT, thereby allowing the expertise of IT service vendors. An increase in the adoption of digital transformation with mobility and cloud has led to infrastructure modernization. The need to keep up with the latest technological enhancements has led organizations to opt for infrastructure-managed services.
  • Improved cost and operational efficiency and updates of outdated hardware are driving the market. Managed services offer several benefits, relentless focus on continuous improvement of operational and business processes being the most significant one. According to Cisco Systems, managed services reduce recurring in-house costs by 30-40% and increase efficiency by 50-60%. Moreover, as new and enhanced equipment is introduced to the infrastructure, the old hardware might not always be compatible. As data center operations increase, the hardware could become more of a liability which slows down operations, than an asset that enhances them.
  • Declining profit margins and integration and reliability concerns are restraining the market to grow. Emerging technologies, such as mobility and cloud computing, are rapidly changing the business landscape. Companies have to be in sync with these technologies to deliver desired benefits to the customers. Reliability concerns are also challenging the market to grow when hiring another partner to host critical business infrastructure.
  • Businesses are putting a lot of attention on remote working due to the COVID-19 pandemic. The use of cloud services grew significantly as companies became more concerned with maintaining operations during lockdowns imposed by various governments to stop the spread of the coronavirus. In anticipation of cloud migration becoming more widespread among corporations and, in some cases, even gaining traction, most businesses have already renewed their contracts with managed cloud service providers. Additionally, businesses and organizations prioritized integrating cutting-edge technologies like augmented reality and machine learning into their current IT infrastructure to promote digital transformation.

Managed Infrastructure Services Market Trends

The Cloud Segment is Expected to Exhibit the Highest Growth

  • The advent of cloud deployment has brought changes in the managed infrastructure services providers (MISP) space and made them embrace a delivery model for delivering technology services over a public or private cloud. Considering the advantages the cloud offers, businesses are seeking MISPs that have partnerships with cloud providers (such as Google, AWS, Microsoft, etc.) to choose the right cloud providers, migrate to the cloud, and manage cloud services after the transition.
  • With the increasing demand from enterprises, various companies have made advancements in their existing managed cloud infrastructure service. For instance, in December 2022, the Swiss finance company Klarpay AG decided to use Amazon Web Services to create its cloud-based infrastructure. Instead of spending its resources to operate a data center, the company concentrated on high-value tasks, such as enhancing its banking product by creating new features like scalable and API-enabled transactional capabilities.
  • Increasingly more consumers are using digital platforms, which has increased the demand for ongoing digitalization advancements for high-speed data transport with wide network coverage for large amounts of data storage. Examples of technologies that have accelerated the growth of the consumer base in the IT business include distance learning, multiplayer gaming, videoconferencing, and live streaming. Enormous servers and data storage units are necessary for IT organizations to store large amounts of data and offer improved services.
  • Recent technology trends, such as enhanced cloud infrastructure, IoT enabled ecosystems, have provided opportunities in creating new business imperatives across the US IT sector, and the penetration of public cloud in the United States is predicted to be higher during a pandemic. Additionally, Fujitsu has been recognized by Amazon Web Services (AWS) as an official AWS-managed infrastructure provider partner, thereby validating the company's capabilities in accelerating cloud transformation and helping fast-track digital transformation, and accelerating innovation for enterprises and government. Such instances are expected to fuel the demand of the market across the United States during the forecast period.

Asia-Pacific Account for a Significant Market Growth

  • Asia-Pacific region accounts for the significant market growth due to dominating sources of IT and IT-enabled services in various countries such as China and India. For instance, the IT & BPM sector has become one of India's most significant economic generators, substantially impacting its GDP and welfare. The IT sector generated 7.4% of India's GDP in FY22; by 2025, it is expected to account for 10% of its GDP. The Indian IT industry's revenue reached USD 227 billion in FY22, a 15.5% YoY growth, according to the National Association of Software and Service Companies (Nasscom). India was predicted to spend USD 110.3 billion on IT in 2023, up from an estimated USD 81.89 billion in 2021.
  • One of the key factors contributing to the growth of managed infrastructure services in the Asia-Pacific region is the rapid digitization and technological advancements across various sectors. Enterprises are increasingly relying on advanced IT infrastructure to enhance operational efficiency, agility, and competitiveness. As a result, the need for specialized managed services that can ensure the optimal performance and security of these complex IT environments has become crucial.
  • The region's adoption of cloud technologies also influences the Asia-Pacific managed infrastructure services market. As organizations migrate to the cloud for enhanced flexibility and scalability, managed infrastructure services extend to cloud-based infrastructure management, ensuring seamless integration between on-premises and cloud environments. This hybrid and multi-cloud approach allows businesses to optimize their IT resources while adapting to changing workloads and demands.
  • Further, according to an MIT Technology publication, Singapore ranked highest on the Cloud Ecosystem Index 2022, with a score of 8.48, for cloud computing infrastructure worldwide. South Korea, Japan, Australia, and New Zealand were top-scoring Asia-Pacific nations with favorable ecosystems for cloud services in 2022. This recognition emphasizes the region's commitment to advancing its digital infrastructure, making it an attractive hub for cloud services and, by extension, managed infrastructure services.

Managed Infrastructure Services Industry Overview

The managed infrastructure services market is highly fragmented as many large, technologically established players are present in the industry, and the rivalry is expected to be on the higher side. Additionally, in order to sustain in the market and retain their clients, companies are employing powerful competitive strategies, thereby intensifying competitive rivalry in the market. Key players are Fujitsu Ltd, Cisco Systems Inc., Dell Technologies Inc., etc.

In September 2023, Kyndryl, a prominent provider of IT infrastructure services globally, and Expedient, a Full-Stack Cloud service provider, announced a partnership. This partnership will improve Kyndryl's industry-leading cyber resilience capabilities to customers by utilizing Expedient's reliable cloud infrastructure and data center colocation. Expedient's highly interconnected nationwide network of data centers is dedicated to its award-winning infrastructure, a key component of its Cloud Different multi-cloud services. Infrastructure is offered in VMware-based Expedient Enterprise Cloud, private cloud, and customized configurations to suit the demands of clients and prospects in various geographies and sectors.

In August 2023, AppDirect, a global B2B subscription commerce platform, announced that it had acquired the Network Operations Center (NOC) and VEEUE platform of ADCom Solutions. ADCom Solutions has been a global provider of managed services, specializing in designing, implementing, and comprehensively administrating complex IT infrastructures. AppDirect will be able to offer VEEUE access to the extensive network of technology advisers through this acquisition, allowing AppDirect to introduce a suite of managed network and infrastructure services through its channel of 10,000 advisors.

In November 2022, Atos, a global leader in digital transformation, high-performance computing, and information technology infrastructure, and Amazon Web Services, Inc. (AWS), a subsidiary of Amazon.com, Inc., today announced a global Strategic Transformation Agreement. This agreement enables Atos customers with large-scale infrastructure outsourcing contracts to accelerate workload migrations to the cloud and complete digital transformation. With the multiyear, first-in-the-industry deal, Atos and AWS can further their strategic partnership. Atos has chosen AWS as its preferred enterprise cloud provider, and AWS has identified Atos as a strategic partner for IT outsourcing and data center transformation. With the help of this arrangement, Atos' clients may hasten their transitions to the cloud by receiving business and technology advisory, digital engineering, and managed services from Atos.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Market Definition and Scope
  • 1.2 Study Assumptions

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Stakeholder Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing use of Cloud Managed Infrastructure Services
    • 5.1.2 Technological Proliferation and Advancement of Cloud Based Technology Boosting the Demand
    • 5.1.3 Improved cost and Operational Efficiency and Update of Outdated Hardware
  • 5.2 Market Restraints
    • 5.2.1 Declining Profit Margins and Integration and Reliability Concerns
  • 5.3 Impact of COVID-19 on Managed Infrastructure Services Market

6 MARKET SEGMENTATION

  • 6.1 By Deployment Type
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Services Type
    • 6.2.1 Desktop and Print Services
    • 6.2.2 Servers
    • 6.2.3 Inventory
    • 6.2.4 Other Types
  • 6.3 By End User
    • 6.3.1 BFSI
    • 6.3.2 IT and Telecom
    • 6.3.3 Healthcare
    • 6.3.4 Manufacturing
    • 6.3.5 Retail
    • 6.3.6 Other End Users
  • 6.4 By Geography
    • 6.4.1 North America
      • 6.4.1.1 United States
      • 6.4.1.2 Canada
    • 6.4.2 Europe
      • 6.4.2.1 Germany
      • 6.4.2.2 UK
      • 6.4.2.3 France
      • 6.4.2.4 Spain
      • 6.4.2.5 Rest of Europe
    • 6.4.3 Asia-Pacific
      • 6.4.3.1 China
      • 6.4.3.2 Japan
      • 6.4.3.3 India
      • 6.4.3.4 Australia
      • 6.4.3.5 Rest of Asia-Pacific
    • 6.4.4 Latin America
      • 6.4.4.1 Brazil
      • 6.4.4.2 Mexico
      • 6.4.4.3 Argentina
      • 6.4.4.4 Rest of Latin America
    • 6.4.5 Middle East and Africa
      • 6.4.5.1 UAE
      • 6.4.5.2 Saudi Arabia
      • 6.4.5.3 South Africa
      • 6.4.5.4 Rest of Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Fujitsu Ltd
    • 7.1.2 Cisco Systems Inc.
    • 7.1.3 Dell Technologies Inc.
    • 7.1.4 IBM Corporation
    • 7.1.5 Hewlett Packard Enterprise
    • 7.1.6 Microsoft Corporation
    • 7.1.7 TCS Limited
    • 7.1.8 Canon Inc.
    • 7.1.9 Alcatel-Lucent SA (Nokia Corporation)
    • 7.1.10 Toshiba Corporation
    • 7.1.11 Verizon Communications Inc.
    • 7.1.12 Citrix Systems Inc.
    • 7.1.13 Deutsche Telekom AG
    • 7.1.14 Xerox Corporation
    • 7.1.15 Ricoh Company Ltd
    • 7.1.16 Lexmark International Inc.
    • 7.1.17 Konica Minolta Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS